Details About the Customer
Type of Industry
Nature of Product
Mindset of people involved
Income Bracket
Age
Lifestyle
Aspirations
Culture
Current Portfolio of Products
1 6
2 7
3 8
4 9
5 10
Customer Objectives Options Available
1 1
2 2
3 3
4 4
5 5
Entry Level Barrier
1 Intellectual Proprietary Rights 11 Ongoing Innovation
2 Patents and Licencing 12 National Sentiments
3 Distribution Network 13 Subscriber Base
4 Exclusive Rights 14 Product Differentiation
5 Economics of Scale 15 Market Responsiveness
6 High Capital Investment 16 Manufacturing Efficiency
7 Proprietary Technology 17 Trade Secret
8 Excellent Customer Service 18 Contract Based Agreement
9 Brand Equity 19 Customer's Cost of Convenience
Accrediations and Certifications from R
10 Trust Beyond Logic 20 Bodies
Killing the possibility of AATNA (Another Alternative to Negotiated Agreem
Brain Storming and Identifying the new changes in your New Product/Service Strategy which is adopted to kill objections and
Goal Statement
Level and Source of Association
Existing Expected
1 1
2 2
3 3
4 4
5 5
Ritual of Sixty Minute Solitude
Day Ritual Type Time Spent Key Learning
Department/ Business/ Profession
(Write down name of your department, if you are a leader/ Name of your Business
Business Owner and Profession, if you are self-employed)
5 New Activities to improve Speed, Sustainability, and Scalability of
Department/Business/Profession
3
4
5
Most Essential Goal of Department
Effort Score (Input) Result Score (Output)
1 1
2 2
3 3
4 4
5 5
Daily Review of Success Rituals
8 AM Commitment 8 PM Achievement
1 1
2 2
3 3
4 4
5 5
Staff Incentive
Staff Incentive to be Aligned with Effort Score
Look for a non-consumer in your industry who isn't able to buy your Products/Servi
Specific Barrier
Brainstorm, Identify & Describe all specific Barriers in the Current Portfolio of Produ
Brainstorm and Build a Compelling Solution Architecture to Gain the Highest Headroom with Customer
List of customization in Existing Bouquet of Product/Services List of New Additions in the Existing Bouquet of
1 1
2 2
3 3
4 4
5 5
Execute a Series of Tests and Build a Weekly Improvement Cycle around it to maximise the Uncontested M
What Went Well (WWW) What Went Wrong (WWW) What Could be Improved
Event-Reaction-Outcome
Event Thoughtful Reaction Outcome
Event-Response-Outcome
Event Thoughtful Response Outcome
Options Available
ation
ments
entiation
nsiveness
Efficiency
d Agreement
st of Convenience
and Certifications from Regulatory
gotiated Agreement)
ed to kill objections and options of Customer
n
Expected
Rating
of your Business, if you are a
employed)
d Scalability of your
esult Score (Output)
8 PM Achievement
ur Products/Services due to a
Portfolio of Products/Services
droom with Customer Delight
the Existing Bouquet of Products/Services
se the Uncontested Market Space
What Could be Improved (WCBI)
Outcome
Outcome
Sr. No. Statements Always
1 I can calm myself even when under stress
2 I speak first and think later
I make sure that I display the same standards of behavior that I expect from
3 other people
During times of conflict I think about how to preserve the relationship and still
4 get my needs meet
When providing feedback, I wait until I've observed enough incidents of a
5 behavior to make a generalized statement that is accurate
6 Before reflecting on formulating questions I wait until the speaker has finished
7 During conversations I encourage the speaker by saying "Go on…" or "Tell me
more"
8 I get surprised to find that people haven't understood what I've said
9 When conversing with someone, I put myself in his/her shoes
10
When people talk to me, I see my agenda first and then their perspective
I generally remember most of what was said during long conversations, a
11 speech, a presentation or a meeting
12 I win over difficult people during difficult conversations
13 I can tall when someone is nervous or upset, even if they say otherwise
14 I carefully consider views that are different from my own
15 If a situation calls for it, I can appear calm even though I'm really not
16 Selling an Idea to others is easy for me
As a leader, when my team completes a project, I tend to attribute the success
17 to the hard work and dedication of the team members, as opposed to my skilled
leadership
18 I give credit when credit is due and so not hesitate to criticize if necessary
19 I allow my team to have a say in any decision that affects it
20 I deliberately change my management style to suit changing situations
21 I encourage team members to come to me with any problems
22 I plan team meetings well in advance and always provide an action agenda
23 I am tough on problems, but not on the individuals in my team
Whenever I have to reject a team member's idea, on how to solve a problem, I
24 explain him/her with a reason
25 I encourage team members to think in innovative ways
Sometimes Never
Customer Relationship
Customer Name
Identification of Critical Success Factors of Customer
What Makes your customer successful? (Tick)
Gross Margin Customer Retention Customer Acquisition
Revenue Productivity Brand Equity
Inventory Turnover Profit Growth
ROI Reduction in Unsalable Any other
Write in Detail the Wealth Maximization Model/Growth Model/Money Making Model of your Customer
How can I Redefine and Recreate my Product and the Sales Script of my Product in accordance to the above ques
Wealth Maximization Model of my Customer and My Customer's Customer?
Redefine and Recreate my Product Redefine and Recreate the Sales Script of my Produ
omer
Cash Flow
Liquidity
Velocity
Making Model of your Customer
in accordance to the above question of
omer's Customer?
ecreate the Sales Script of my Product
SUPER AUTO INDUSTRIES
WWW Analysis and Improvement
Machine Name: Machine No.:
What Could Be Improved? What is the likely benefit? When it can be improved?
SUPER AUTO INDUSTRIES
WWW Analysis and Improvement
Machine Name: Machine No.:
What Could Be Improved? What is the likely benefit? When it can be improved?
SUPER AUTO INDUSTRIES
WWW Analysis and Improvement
Machine Name: Machine No.:
What Could Be Improved? What is the likely benefit? When it can be improved?
