What is Intelligence?
Although experts differ on an exact definition of intelligence most agree that
intelligent behavior has at least two components:
1. The ability to learn from experience.
2. The ability to adapt to the surrounding environment.
Factors of General Intelligence
1. Verbal Comprehension - vocabulary, verbal analogies
2. Number -- mathematical operations
3. Space - visual-spatial and mental transformation
4. Associative Memory -- rote memory
5. Perceptual Speed -- quickness in noticing similarities and differences
6. Reasoning - skill in inductive, deductive, and math problems
Common employer complaints
Lack of social skills, motivation to keep learning, and inability to take criticism
Leads to plateaued or derailed careers because of crucial gaps in EQ (EI)
High IQ
Critical
Condescending
Inhibited
Uncomfortable with sensuality
Emotionally bland
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High Emotional IQ
Poised
Outgoing
Committed to people and causes
Sympathetic and caring
Comfortable with themselves
Illustrative Example of EQ and IQ
Suppose you are brilliant in a particular domain of study.
Or suppose you happen to have a great idea for a project (or both).
What kinds of emotional and cognitive intelligence are needed to see the
project through to completion?
IQ contributes only about 20% to success in life
Other forces contribute to success
Emotional Intelligence
Luck
Social Class
Is There Multiple Intelligence?
Social Intelligence
the know-how involved in comprehending social situations and managing
oneself successfully
Emotional Intelligence
ability to perceive, express, understand, and regulate emotions
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What is Emotion?
Internal conscious states that we infer in ourselves and others.
Emotions are private experiences.
We use operational definitions because we cannot actually see feelings.
We infer observable behavior associated with emotion.
4 inter-related abilities
Perceiving,
Using,
Understanding, and
Managing emotions
Identify emotions
1. Identify how you feel
2. Identify how others feel
3. Sense emotions in music
4. Sense emotions in art
5. Detect real vs fake emotions - accuracy
Identify emotions
1. Ability
2. Accurately identify emotions in people and objects
3. Question Types
4. Identify emotions in faces, landscapes, and designs.
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5. How the Ability May Be Used
6. "Read" people's moods for feedback.
Basic emotions with very clear facial signals
Anger
Sadness
Fear
Surprise
Disgust
Happiness
Emotional IQ has 5 components
1. Self awareness
2. Managing emotions
3. Motivating ourselves
4. Empathy
5. Resolving conflicts/handling relationships
self awareness
self confidence
1. emotional self awareness
2. accurate self assesment
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self management
self control
1. trustworthiness
2. conscientiousness
3. adaptability
4. drive and motivation
5. initiative
social awareness
empathy
1. organisational awareness
2. understanding the environment
social skils
influence
1. inspirational leadership
2. developing others
3. influence
4. building bonds
5. team work and collaboration
The Two Sides of Emotional Intelligence
1. Personal Competence – how we manage ourselves
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Self Awareness – knowing your strengths and weaknesses
Self Regulation - trustworthiness, responsibility, adaptability,
Motivation - drive, commitment, initiative, optimism, charisma
2. Social Competence - how we handle relationships
Empathy - awareness of other’s feelings and concerns
Social skills - adeptness a inducing desirable responses, such as
communication, conflict management, cooperation, and leadership
Understanding emotions
Recognizes what events are likely to trigger different emotions
Knows that emotions can combine to form complex blends of feelings
Realizes that emotions can progress over time and transition from one to
another
Provides a rich emotional vocabulary for greater precision in describing
feelings and blends of feelings
Understanding emotions
Understanding complex and conflicting emotions.
Emotions and behavioral consequences.
Read a situation and respond correctly.
Some emotional responses are maladaptive.
Jealousy and envy are destructive.
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Emotional states and immunity
Negative emotional states associated with unhealthy physical states.
Positive emotional states associated with healthier states.
Cardiovascular and immune systems.
S-IgA = secretory immunoglobulin A
First line of defense in the immune system
Emotion and environment
Positive emotional states signal a safe environment.
Negative states signal an alert.
Something is wrong and must be corrected.
Function of pain.
It hurts; get help.
Reducing the effects of stress
Stress is less harmful if
Have some control (even if just belief).
Predictable (“going to feel a little pinch”).
Know the duration.
Coping mechanism.
Some way to relieve stress.
Positive attitude.
Active participant in process.
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Affects on long-term health
Attitude towards illness can affect healing.
Thought, beliefs and emotions have major impact on physical health.
Link between mind and body is the immune system.
Social Support
3. With social support, observe:
4. Lower mortality
5. More resistant to disease.
6. Lower incidence of heart disease.
7. Faster recovery from surgery.
8. Decreased levels of stress.
9. Improved coping with illness.
In Essence
Being intelligent about emotions means that we can perceive and use
emotions to create optimal relationships and produce desired outcomes.
