EMOTIONAL INTELLIGENCE
BY
P R I YA D H A R S H I N I P
I MBA, KIOT
WHAT IS EMOTIONS?
Emotions are about what we feel through our sensory impressions (seeing,
listening, smelling, tasting and touching), our imagination or happenings in a real
world.
The term emotions is derived from the Latin root emovare, stands for all that is
capable of moving us in any way pleasantly or unpleasantly.
PERCEPTIONS RESULTING IN AN
EMOTIONAL EXPERIENCES
OUR PERCEPTION RESULTING EMOTIONAL EXPERIENCE
ON ACCOUNT OF OUR PERCEPTION
Lost something Sad or unhappy
Gained something Happy
Happening of something unexpected surprised
Happened something unfair Angry
Possible threat Fearful or afraid
Happening of something unpalatable Disgusted
TYPES OF EMOTIONS
Two types of emotions
Positive emotion: the emotion that is judged and bring a positive effect on
one’s physical and psychological well being such as affection, amusement,
curiosity and happiness, etc.)
Negative emotion: the emotions predicted to bring negative effect on one’s
physical and psychological well-being such as fear, anger, jealously etc..
COMPONENTS OF EMOTION
.
Cognitive
component
Physiological Behavioural
component component
3 COMPONENTS OF EMOTIONS
1) Cognitive component
An emotional experience is somehow linked with some perception and its
cognition by our rational brain.
2)Physiological component
Every emotion or emotional experience is known to be accompanied by the
immediate physiological reactions.
3)Behavioural component
The behavioural component of emotion or emotional experiences involves the
urge to do or express the felt emotions.
Facial expression, gestures, body-positions, use of touch etc..
THOUGHTS,EMOTIONS,BEHAVIOURS:THE
COGNITIVE TRIANGLE
EMOTIONS AFFECT OUR
THINKING AND ACTIONS
ANGER When one is in the fit of
anger, he visualises
everything through the
redness of his anger,
SADNESS i.e.., all his thinking and
actions are coloured through
anger and results may be
devastating to the
HAPPINESS maintenance of
relationships.
CONCERN Red-anger, blue- sadness,
pink-happiness, yellow-
concern
EMOTIONS Vs MOODS
Emotions are like the weather. They are always changing in response to hourly
and even minute-by-minute conditions.
Moods are more like the climate of a region. They are wide ranging and longer-
lasting.
Dysphoria-an unpleasant mood
Euphoria-an overly keyed-up mood.
EMOTIONAL INTELLIGENCE
Emotional intelligence is the ability to recognize, understand and manage your
own emotions as well as being able to understand and influence the emotions of
others.
It involves being aware that emotions drive behaviors and impact people either
positively or negatively.
FIVE KEY ELEMENTS OF EI
5 KEY ELEMENTS
Psychologist and author Daniel Goleman defines the five key elements of EI as:
1. Self-awareness If you’re self-aware, you understand your emotions and their
triggers. You also know how your emotions and actions affect those around you.
2. Self-regulation is the ability to control and adjust your emotions to create a
more positive effect. Being in control of your feelings is essential in any situation
because your emotions have a strong effect on other people.
3. Motivation is the desire to do something. It relates to emotional intelligence
because your desires can promote different feelings toward something.
CONTD….
4. Empathy allows you to identify and understand the feelings of others, which
may help you to handle workplace situations more effectively. For instance,
when a coworker is visibly stressed, you can react with empathy
5.Social skills are tools you use to communicate and interact with others. Having
strong social skills allows you to listen, speak and resolve conflicts more
effectively. Social skills can be used in the workplace to develop your career and
are essential tools for leaders.
EMOTIONAL TRIGGERS
Fear
Anger
Rejection
Being ignored
Feeling invisible
Frustration
Body shaming
Helpless over painful situations
Lost
DIFFERENCE BETWEEN EQ & IQ
EMOTIONAL QUOTIENT INTELLIGENT QUOTIENT
EQ shall lead to success in life. High IQ can help in scholastic achievement but not
necessarily success in life.
EQ can be developed through training and IQ cannot be developed.
experience.
Not fixed can increase or decrease with age Fixed measure, does not increase after a certain
age.
How I applied emotional intelligence in
my real life?
Real life scenario: while I taking with my parents regarding my future plans my
sister criticized that I don’t know anything and she said I cannot do anything.
1) Self – awareness: I recognized my emotions. I felt hurt becoz of my sister
words but I acknowledge these emotions without immediately reacting.
2) Self regulation: I take a deep breath and refrain myself from reacting
impulsively.
3) Motivation: I viewed the criticism as an opportunity for personal growth. I
motivated myself and understand my sister’s perspective and I considered the
areas of my improvement.
Contd……
4) Empathy
I try to understand my sister’s intentions whether there might be underlying
reasons for criticism.
5) social skills:
I had clam and open conversations with my sister. Regarding her criticism about
me.
After learning and understanding the emotional intelligence, I able to manage my
emotions, and I able to understand others emotions deeply.
