TASK 1
1. How your emotions impact others in your workplace. This includes:
Identifying your strengths and weaknesses in relation to work
Identifying the triggers that cause stress at work and impact on your ability to Work
Identifying the behaviours that you display that encourage others to behave appropriately
at work
Include a self-reflection and feedback from others and discuss how you could improve
your emotional intelligence for work
2. How you can improve your emotional intelligence to combat the impact on colleagues
and clients. This should include a discussion on:
How you respond to the emotional state of colleagues
How culture influences people’s reactions to different situations
How you would deal with others who became emotional in the workplace
3. List two people in your workplace and identify their emotional strengths and weakness.
4. How do you deal with these people?
5. How you could you assist them to develop emotional intelligence?
6. How you could utilise your emotional intelligence to maximise a team’s outcomes?
In the first place, it is necessary to mention that all people have emotions, therefore, our feelings
become a fundamental role for the development of our life, not only is it our work environment,
but in our personal facet we can say that our feelings They make us the people that we are, the
capacity to love, to feel sadness, frustration, hatred, happiness, and all the emotions necessary for
a human being, they are those experiences that allow us to develop in an environment and that of
course allow us to communicate Successfully or not with those around us, entering into the
specific context knowing ourselves, knowing who we are and what we can offer to those around
us becomes a unique ability to achieve different purposes in our life, one of the main purposes In
our life it is linked to work where our emotions play a fundamental role, in a personal way I could
say that Emotions are that factor that allows a person to perform their functions, their personal
motivations, the ability to communicate, happiness, love for work, sadness, all these factors can
affect both positively and negatively our work.
I personally consider that I have various advantages at work, among which I can highlight:
teamwork
communication
passion
honesty
respect
tolerance
leadership
By way of weaknesses, it could be said that youth is a factor against in many occasions this is
because naturally we want to go out to dominate the world and as a result, we make mistakes,
therefore we learn to observe, and think a little more before acting it must be necessary to
improve.
b) The causes of work stress in my case are related to the excessive distribution of tasks, this does
not mean that the time is badly distributed, but rather that the tasks require a specific time that
sometimes in a normal work schedule you are not allow to be done on time.
c) the behaviours that we must promote in our own way are such as greetings, interest in the
other, respect, a sincere smile, and above all separate our personal life from work,
d) emotional intelligence in our work is really important, knowing what to say, how to act and
above all control our thoughts, feelings and actions under the various types of scenarios that are
presented to us make this a fundamental tool for every worker, I consider that we can apply
emotional intelligence in a very simple way and that is to be empathetic, place ourselves for a
moment in the position of the other, it allows us to understand, analyse, listen and above all know
how to respond appropriately to any type of situation that comes our way.
2 ) To improve emotional intelligence for clients and colleagues it is essential:
Analyze yourself, to know what things can make you react emotionally and in what way, to try to
improve and change those reactions.
Learn to listen, which is not the same as hearing. You have to know how to listen when a partner
raises a problem, and if you doubt ask yourself to clarify. This will help you make concrete and
clear decisions.
Know how to interpret the body language of others. The words do not always coincide with what
the body says, the look or the gestures. This can work against you.
Know what things cause you stress. It will help you avoid those sudden emotions that can frustrate
your day or your work.
Empathy: having the ability to put oneself in someone else's shoes, in order to know how what I
say can influence the emotional intelligence of the other and its impact.
Self-awareness: it is the ability to self-control, control your emotions and recognize your
weaknesses and strengths.
Self-motivation: having faith in yourself, in what you are capable of achieving in order to convince
others.
Social skills: you will be more competent if you manage to interact effectively with others to
induce them to the required action.
Self-regulation: ability to know how to review what has happened, analyze one's own actions and
results in order to think of a different and better response, for the next time it happens.
B) the culture differs in each country, customs that may seem common in one part of the world
can be insults in another for this reason it is important to analyse how the relationship will be
carried out, observe, learn and if possible, consult with experts, read about differences But the
most important thing is to understand and listen to people. Let us remember we all have different
positions and views and respect and tolerance are the gateway to improving relationships.
C) There is no ideal way, let us remember that each person acts differently but if we can offer
them a listening space, shake hands at the moment they need it most and above all that said
person feels our support, we should not give advice or suggesting actions without first knowing
what is happening, for this reason listening, attending and being careful to understand the
situation is one of the best ways to help someone in an emotional state.
3) Andrea:
She is a strong, brave and very intelligent woman, she also has qualities such as teamwork and is
very good at using computers, among her disadvantages I can find that she does not accept
recommendations to improve her work,
John:
Solitary worker, she does not like to share her knowledge, she tends to work in silence, she is very
responsible with her work and she does it impeccably, however, she does not communicate
accurately since she often uses expressions that can affect people.
4) To deal with both, I basically apply the principle of active listening, I carefully analyse the
situation and once I understand the scenario I offer my point of view without making any emphasis
that it should be done according to my way of thinking, but on the contrary I invite you to
reflecting on their actions in this way achieved that they are located in the position of the other
person or failing that they better control the situation they live.
5) To develop the use of emotional intelligence I consider that it is a process that is lived
personally, it is not about whether or not to have emotional intelligence can be taught, this refers
to a process of listening, reflection and adaptation, I consider that the best way to help them
improve this process is to provide them with a space for the generation of trust, a space where
they feel heard, it is not about creating a therapy but on the contrary of generating a space for
personal improvement where they reflect on the situation they live in.
6) Identifying each of the skills of the team members, knowing each of their virtues, their limits
and their maximum capabilities thanks to emotional intelligence allows us to understand the
maximum potential of an individual or a work team.
