Emotional Intelligence
at Workplace
Lecture 6
Learning/Teaching
Objectives
Learn why emotional intelligence is important at
workplace
Learn the positive and negative effects of
emotional intelligence at workplace
Learn the process to improve emotional
intelligence at workplace
Emotional Intelligence
• The capacity for recognizing our own feelings
and those of others, for motivating ourselves
and for managing emotions well in ourselves
and in our relationships.
• Includes following competencies:
Self-awareness
Self-regulation
Social Awareness
Relationship Management
*Daniel Goleman - author of
“Working with Emotional Intelligence”
Why Emotional Intelligence?
• Employer Choice: In a survey of hiring managers,
almost 75% of respondents suggested that they
valued an employee's EQ more than their IQ.
• In fact, 71 percent of employers value emotional
intelligence more than technical skills when evaluating
candidates.
• Less Turnover: according to research by Korn Ferry,
managers who lead with emotional intelligence retain
70% of their employees for five years or more.
• Training: A study conducted at a Motorola
manufacturing site found that employees were 93%
more productive after undergoing EQ training.
• Promotion and Pay: In a
Lee Hecht Harrison Penna survey, 75% of respondents
used EQ to determine promotions and pay rises.
• But 68% of organizations didn’t actually have any
tools in place to identify or develop EQ.
• And
• Travis Bradberry suggests that only 36% of people have
emotional Intelligence
EI and Job Roles
78
76
74
72
70
68
66
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ua sor ger tor iv e
iv e EO
d i a c t t C
i rv n e u u
iv e a ir ec ec
d p D
In Su
M Ex Ex
ior
e n
Source – “The Emotional
S Intelligence Quick Book”
Thank you!
JOB EFFECT
Positive and Negative Effect
HIGH
distressed ACTIVATION
scornful active
hostile strong
fearful enthusiastic
nervous excited
jittery peppy
elated
NERVOUSNESS ENTHUSIASM
UNPLEASANT PLEASANT
RELAXATION
FATIGUE
dull relaxed
drowsy at rest
sluggish placid
sleepy calm
LOW
ACTIVATION
7 Steps to Improved Emotional
Intelligence at workplace
1. Observe
2. Interpret
3. Pause
4. Direct
5. Reflect
6. Celebrate
7. Repeat
Observe
Gain understanding of our own
thoughts, feelings, and actions
Notice our impact on others
Interpret
Identify our patterns of thinking, feeling,
and behaving (positive/negative)
This provides deeper level of self-
awareness
Pause
Stop and think!
Develop different alternatives
Direct
Consider alternative behaviors
Choose a better alternative
Reflect
Think and reflect on own behavior
Gain valuable learning for future
Celebrate
Celebrate positive behaviours
Celebrate with the team members
Repeat
Repeat the positive behaviour
Practice the lessons learned
Self-Awareness
Case Study #1
Joe rushed in and interrupted Tonya during
a meeting to get information he had been
waiting for. In a stressful-demanding tone,
Joe stated that he hadn’t heard back from
Tonya and he must have it before the end
of the day.
Questions Case Study #1
1. If you were Joe, how would you handle this
differently?
2. Should Tonya and/or the meeting members
respond or say anything?
3. How do you think Tonya views Joe’s behavior?
4. How do you think Joe’s interruption was
perceived by members of the meeting?
5. How do you think this will affect Tonya and Joe’s
working relationship?
Case
Self- Study
Regulation
Amy receives an email stating that she will not be
able to take vacation time when she requested#2 it.
Amy kicks her desk and immediately turns to Jason,
her co-worker that sits next to her and says loudly:
“I just received a nasty gram from that jerk in
benefits saying that I can’t take vacation time.
This is ridiculous! I am a senior employee and
should be able to take time off when I want
too! This sucks!!”
Jason agrees with Amy, and they continue discussing their
complaints for a while – getting more and more riled up.
Case
Study
Questions
#2
1.If you were Amy, how would you handle
this? What about Jason?
2.How do you think their conversation will
effect the rest of the co-workers that can
hear them?
3.What other consequences do you anticipate
this can cause in the short and long term?
Social Skills
Case Study #3
Emily’s boss, Kate, has asked that she
partner with Ron, the most negative
employee in the department.
1. How could Kate, Ron’s boss, approach him
about his negativity?
2. How could Ron help himself to be
perceived as less negative?
3. How can Emily be more effective in
dealing with Ron?
Thanks
