12/6/2020 Your Results for "Multiple-choice questions: B"
Your Results for: "Multiple-choice questions: B" Print this page
Site Title: Operations Management, fifth edition Summary of Results
Book Title: Operations Management, fifth edition
27% Correct of 15 Scored items:
Location on Student Resources > Chapter 4: Process 4 Correct: 27%
Site: design > Multiple-choice questions: B 11 Incorrect: 73%
Date/Time December 6, 2020 at 11:02 PM More information about scoring
Submitted: (UTC/GMT)
1. In process mapping derived from ‘scientific management’, what does the following
symbol represent?
Your Answer: Delay
Correct Answer: Storage
No, that’s not correct.
2. In process mapping derived from ‘scientific management’ what does the following
symbol represent?
Your Answer: Decision
Correct Answer: Delay
No, that's not correct.
3. In process mapping derived from system analysis, what does the following symbol
represent?
Your Answer: Direction of flow
Correct Answer: Decision
No, that’s not correct.
4. The volume-variety position of an operation has implications for almost every aspect of
its design activities. In a low volume, high variety operation, which is the correct
combination of design decisions?
Your Answer: Product/service standardisation low, location can be decentralised,
flow intermittent
Yes, that's correct.
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12/6/2020 Your Results for "Multiple-choice questions: B"
5. Which of the following is not an example of modularisation?
Your Answer: Package holidays
Correct Answer: Electricity utility
No, this is increasingly a modularised product.
6. In a jobbing process the main order-winning criterion is generally:
Your Answer: Capacity
Correct Answer: Capability
No, that's not right.
7. Which of the following statements would generally be considered as correct?
Your Answer: Job shops can produce a larger range of products than project
systems.
Correct Answer: Labour costs are higher in a job shop operation than in most other
processes.
No, that's not right.
8. Which one of the following is generally considered a characteristic of a line process?
Your Answer: Products or services are unique.
Correct Answer: Work is not fixed but moves through a sequence of operations.
No, that's not right.
9. Environmental protection issues now increasingly impact on the operations function.
Which one of the following is not an important consideration?
Your Answer: The life of the product itself.
Correct Answer: The cost of energy used in the process.
No, that's not correct.
10. Types of professional services do not normally include:
Your Answer: Health and safety inspectors
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12/6/2020 Your Results for "Multiple-choice questions: B"
Correct Answer: Police stations
No, that's not correct.
11. Creativity is increasingly seen as an essential ingredient in which part of the design
process?
Your Answer: Design of products and processes
Correct Answer: Design of products, services, and processes
No, that's not correct.
12. ‘You have to kiss a lot of frogs to find the prince. But remember, one prince can pay for
a lot of frogs’. Who is this quote attributed to?
Your Answer: Art Fry
Yes, that's correct.
13. Feasibility relates to:
Your Answer: How difficult the design is to bring to market.
Yes, that's correct.
14. The return in terms of financial and performance improvement of a design relates to
which evaluation criteria?
Your Answer: Acceptability
Yes, that's correct.
15. Considering the impact of things not going to plan relates to which broad category of
evaluation for assessing design options?
Your Answer: Consequence
Correct Answer: Vulnerability
No, that's not correct.
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12/6/2020 Your Results for "Multiple-choice questions: B"
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