INDIAN INSTITUTE OF MANAGEMENT KOZHIKODE
Post Graduate Programme in Management
QUIZ 1
Course Title Organizational Behaviour-1 (OB1)
Course Code 102
Instructors Prof. Jatin Pandey and Prof. Priya Nair Rajeev
Duration 30 minutes (including time to fill OMR sheet)
Maximum Marks 25 marks
Term & Year Term I: July - Sep 2018
Sections A, B, C, D, E and F
General Instructions
This is a closed book quiz. Use of any electronic equipment is prohibited during the exam.
In case of any queries (with respect to the questions and not the answers) wait for the
instructor to clarify your doubts.
Since this exam contains MCQs please do not communicate (verbally or non-verbally) with
fellow students in class during the exam.
There is no negative marking.
Instructions regarding OMR answer sheet
This is an OMR based quiz so please think before you mark your answer.
Your roll number should be in the format of five-digit 22XXX.
The course code is 102.
Don’t forget to mark your section and set of the quiz in the OMR Sheet.
SET C
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1. You are part of a group making a decision about whether it is appropriate to discontinue
research on a new drug. This new drug would save lives, but it is uncertain whether you can
develop it within a reasonable time frame and at a reasonable cost. Your firm has already spent a
small fortune on this drug. You have gathered so much information in preparation to making the
decision that you are unable to sort the good information from the superfluous data. Your
experience tells you that this project has merit. What form of decision-making are you using if
you decide to continue the project on this basis?
A) Compulsive
B) Intuitive
C) Rational
D) Satisficing
E) Compelling
2. You are on a team with two individuals who are "difficult." The work has been divided among
the three of you and each time your team meets, Simran Christ and Akash Mohammad disagree
about the progress of the team project. Simran is convinced that Akash’s lack of progress is
because he is inherently lazy and not because of some overwhelming problem with the project
itself. The truth seems to be that Simran is not doing her part of the work. What error or bias
does Simran seem to be making?
A) Selective perception
B) An external bias
C) The fundamental attribution error
D) Self-serving bias
E) The ultimate attribution error
3. What are the three primary determinants of behavior that organizational behavior focuses
upon?
A) Profit structure, organizational complexity, job satisfaction
B) Individuals, profit structure, and job satisfaction
C) Individuals, groups, and job satisfaction
D) Groups, structure, and profit structure
E) Individuals, groups, and structure
4. When one "throws good money after bad," which judgment bias is present?
A) Escalation of commitment
B) Hindsight
C) Satisficing
D) Representative
E) Rose-colored glasses
5. Shortcuts in judging others include all of the following except ________.
A) stereotyping
B) halo effect
C) selective perception
D) self-serving bias
E) contrast effects
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6. Whenever Kiran is successful she takes full credit for what has happened, but whenever she is
unsuccessful she attributes her failure to bad luck or blames one of her fellow employees. She is
guilty of ________.
A) The fundamental attribution error
B) Attribution bias
C) The halo effect
D) Distinctiveness
E) The self-serving bias
7. When seeking to understand how the corporate culture of Infosys differs from that of TCS,
OB researchers are drawing on contributions made from
A) Anthropology
B) Psychology
C) Sociology
D) Social psychology
8. You have heard that the teacher believes that men perform better in oral presentations than
women. What shortcut has the teacher used in this case?
A) The halo effect
B) The contrast effect
C) Projection
D) Stereotyping
E) Prototyping
9. When union members express dissatisfaction through the grievance procedure, this
allows them to continue in their jobs while convincing themselves they are acting to improve
the situation. Which response is being used?
A) Exit response
B) Voice response
C) Loyalty response
D) Neglect response
E) Performance response
10. What are the three classes of factors that influence perception?
A) Factors in the setting, factors in the environment and factors in the motives
B) Factors in the perceiver, factors in the target and factors in the situation
C) Factors in the character, factors in knowledge and factors in experience
D) Factors in the personality, factors in the character and factors in the values
E) Factors in the senses, factors in the surroundings and factors in the lighting
11. A manager wishes to know how members of her team will react to layoffs in other
departments. Which of the following is least useful in predicting her team's behavior?
A) Knowing the organizational goals of her team
B) Knowing what is important to each member of the team
C) Knowing how the team perceives the layoffs
D) Knowing how the team has reacted in similar situations
E) Knowing how other workers have reacted in similar situations
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12. Your boss never gives you the benefit of the doubt. When you were late back from lunch, he
assumed that you had simply taken too much time. He never considered that the elevators were
out and you had to walk up 10 flights of stairs. Your boss is guilty of ________.
A) Self-serving bias
B) Selective perception
C) Fundamental attribution error
D) Inconsistency
E) Stereotyping
13. What term is used for the tendency to underestimate the influence of external factors and
overestimate the influence of internal factors when making judgments about the behavior of
others?
A) Fundamental attribution error
B) Self-serving bias
C) Selective perception
D) Consistency
E) Actor bias
14. Two people see the same thing at the same time yet interpret it differently. Where do the
factors that operate to shape their dissimilar perceptions reside?
A) The perceivers
B) The target
C) The timing
D) The context
E) The situation
15. Your rating in a job interview is high in contrast to the candidate who was interviewed
directly before you, who was rated extremely low. Your own high rating might be partially
attributed to which of the following?
A) The halo effect
B) The contrast effect
C) Projection
D) Stereotyping
E) Prototyping
16. The belief that "violence is wrong" is a descriptive statement. Such an opinion constitutes the
________ component of an attitude.
A) Cognitive
B) Affective
C) Reflective
D) Behavioral
E) Reactive
17. A committee is made up of 12 managers; three each from the sales, production, accounting
and human resources departments. They read a comprehensive study of the company they work
for, and are asked which of its recommendations are most important. In discussion they find that
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the managers perceive that the most important recommendations are those concerning their own
department. This finding is most likely the result of what type of bias?
A) Selective perception
B) Halo effect
C) Pygmalion effect
D) Self-serving bias
E) Projection
18. The primary organizational implication of cognitive dissonance theory is that it helps to
predict ________.
A) Overall job satisfaction for employees
B) The likelihood of a given employee engaging in impression management
C) The overall level to which the workforce will accept gender, racial or other types of bias
D) The willingness of the workforce to accept company rules and work practices
E) The inclination towards attitude and behavioral change of the workforce
19. You are bringing together faculty from different behavioral disciplines to author a new
textbook in organizational behavior. Represented are professors from psychology, sociology,
social psychology, anthropology, political science, and industrial engineering. You should expect
that the faculty member from ________ will probably contribute information about leadership
effectiveness and job satisfaction.
A) Sociology
B) Social psychology
C) Psychology
D) Anthropology
E) Industrial engineering
20. Which of the following is a strong indicator that interviewers often base their judgments
on perception, rather than simply on the facts they are presented with?
A) Different interviewers often arrive at different conclusions about the same applicant.
B) Applicants who do not have any negative traits are viewed more highly than those with a mix
of negative and positive traits.
C) Ethnic profiling is often needed to sort out large numbers of applicants.
D) Interviewers do not have recourse to objective measures in many cases.
E) Experience shows that in many cases the best person is not hired for the job.
21. If Robert Singh knows that stealing from the company is wrong, but he continues to take
paper for his computer home for his son's homework, Festinger would argue that Robert is
experiencing
A) Deviant work behaviors.
B) Cognitive dissonance.
C) A poor conscience.
D) Job dissatisfaction
E) Disengagement
22. Dissatisfied employees who don't like their jobs will attempt to "get even". This may
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manifest itself in which of the following behaviors?
A) Quitting
B) Surfing the Internet on company time
C) Stealing from the company
D) Spending more time socializing on the job
E) all of the above
23. Pooja Dhin is a courier agent, delivering parcels throughout the metropolitan area. Although
she considers herself law abiding, she often breaks the speed limit while making her deliveries.
Which of the following statements does not reflect a likely response to the conflict between her
attitude and her behavior?
A) "It's not a problem that I speed a little bit, it's not much over the limit, and everyone else
speeds some."
B) "The speed limits are just too low around here; anyone driving at a reasonable speed will
break them."
C) "This speeding is irresponsible. From now on I am observing the speed limits."
D) "I've got to drive fast sometimes, otherwise I will not make all my deliveries and I'll lose
clients."
E) "It's wrong to break even minor laws, but I'll probably keep speeding anyway."
24. Kovai S. has already presented two excellent reports. The report she has just presented is
clearly not as good as the first two reports, yet she is given the same high grade as before. What
shortcut has the teacher used in this case?
A) The contrast effect
B) The halo effect
C) Stereotyping
D) Projection
E) Assertion
25. Parajay has been spending a great deal of work time talking to his co-workers about how
dissatisfied he is with the job. He has spent quite a bit of time discussing unionization. He has
arrived at work intoxicated twice in the last week and has repeatedly taken office supplies home
with him. His behavior might be classified as
A) Job enlargement.
B) Deviant behavior.
C) Separation anticipation.
D) Theft.
E) Cognitive dissonance.
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