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Bos 4

The document discusses a survey of customer satisfaction with a school cafeteria's services. It finds that customers were dissatisfied with friendly staff and complaint handling but satisfied with efficient service and staff knowledge. It also finds a significant difference between respondents' profiles and levels of satisfaction.

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71 views2 pages

Bos 4

The document discusses a survey of customer satisfaction with a school cafeteria's services. It finds that customers were dissatisfied with friendly staff and complaint handling but satisfied with efficient service and staff knowledge. It also finds a significant difference between respondents' profiles and levels of satisfaction.

Uploaded by

nhb
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Under the consumer service, consumers, were dissatisfied in terms of Friendly, polite and helpful staff,

attentive staff, and sympathetic handling complaints. But then costumers were satisfied on customer

service in terms of Efficient service, knowledge of staff on food and beverages and staff knowledge about

culinary heritage.

Under the price, consumers’ were dissatisfied with the affordability and it is reflected on the results that

canteen’s price were not acceptable for the consumers which has resulted to the consumers’ dissatisfaction

Problem no.3: Is there any significant difference between the profile of the respondents and their level of

satisfaction on the school cafeteria services.

Table 4
Summary of One-Way ANOVA Result in Terms
Of the Strand of the Respondents

Sources of Sum of Degree of Mean Compound P- Ho at . VI


Variation Squares Freedom Square F-Ratio Value 05
Between 13030.88 2 6515.444
Group 89 4
Within 2 6 0.3333
Group 5.14 19546.3 FR S
Total 13032.88 8
3333
89

Table 4 shows that the analysis of variance between columns is 1. Its sum of square

is 13030.8889 and mean of 6516.4444, while from the within mean is 0.3333 and set at

0.5 level of significance accuracy with 19546.33333 P-Value.

Since the P-Value is more than .05 level of significance, the null hypothesis was

failure to reject. Therefore, there is significant difference between the level of

satisfaction and the profile of the respondents in terms of strand.

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