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3D Blu-Ray / DVD Home Cinema System: Service Manual

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0% found this document useful (0 votes)

663 views153 pages

3D Blu-Ray / DVD Home Cinema System: Service Manual

Uploaded by

ferdy srgh

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Download as PDF, TXT or read online on Scribd

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Internal Use Only

Website http://biz.lgservice.com

SERVICE MANUAL
3D Blu-ray / DVD TM

HOME CINEMA SYSTEM

SERVICE MANUAL

MODEL: BH6430P (BH6430P, S63T1-S/ C/ W, S63S1-S)

MODEL: BH6430P
(BH6430P, S63T1-S/ C/ W, S63S1-S)

CAUTION
BEFORE SERVICING THE UNIT, READ THE “SAFETY PRECAUTIONS”
IN THIS MANUAL.

P/NO : AFN75831879 FEBRUARY, 2013

CONTENTS

SECTION 1 ........ SUMMARY

SECTION 2 ........ ELECTRICAL
SECTION 3 ........ CABINET & MAIN CHASSIS
SECTION 4 ........ MT8560 F/E LOADER PART
SECTION 5 ........ REPLACEMENT PARTS LIST

1-1
SECTION 1
SUMMARY

CONTENTS

PRODUCT SAFETY SERVICING GUIDELINES FOR BD-HTS PRODUCTS .................................................. 1-3

SERVICING PRECAUTIONS ............................................................................................................................ 1-4

• GENERAL SERVICING PRECAUTIONS
• INSULATION CHECKING PRODEDURE
• ELECTROSTATICALLY SENSITIVE (ES) DEVICES

INITIAL SYSTEM SETUP .................................................................................................................................. 1-5

HIDDEN KEY MODE ......................................................................................................................................... 1-6

FIRMWARE UPDATE GUIDE ........................................................................................................................... 1-7

NETWORK SOFTWARE UPDATE ................................................................................................................. 1-10

SPECIFICATIONS ........................................................................................................................................... 1-12

1-2
PRODUCT SAFETY SERVICING GUIDELINES FOR BD-HTS PRODUCTS
IMPORTANT SAFETY NOTICE
This manual was prepared for use only by properly trained audio-video service
technicians.
When servicing this product, under no circumstances should the original design be
modified or altered without permission from LG Corporation. All components should
be replaced only with types identical to those in the original circuit and their physical
location, wiring and lead dress must conform to original layout upon completion of
repairs.
Special components are also used to prevent x-radiation, shock and fire hazard.
These components are indicated by the letter “x” included in their component des-
ignators and are required to maintain safe performance. No deviations are allowed
without prior approval by LG Corporation.
Circuit diagrams may occasionally differ from the actual circuit used. This way,
implementation of the latest safety and performance improvement changes into the
set is not delayed until the new service literature is printed.
TIPS ON PROPER INSTALLATION
CAUTION : Do not attempt to modify this product in any way. Never perform cus-
1. Never install any receiver in a closed-in recess, cubbyhole, or closely fitting shelf
tomized installations without manufacturer’s approval. Unauthorized modifications
space over, or close to, a heat duct, or in the path of heated air flow.
will not only void the warranty, but may lead to property damage or user injury.
2. Avoid conditions of high humidity such as: outdoor patio installations where dew
Service work should be performed only after you are thoroughly familiar with these
is a factor, near steam radiators where steam leakage is a factor, etc.
safety checks and servicing guidelines.
3. Avoid placement where draperies may obstruct venting. The customer should
GRAPHIC SYMBOLS also avoid the use of decorative scarves or other coverings that might obstruct
The exclamation point within an equilateral triangle is intended to ventilation.
alert the service personnel to important safety information in the
service literature. 4. Wall- and shelf-mounted installations using a commercial mounting kit must
The lightning flash with arrowhead symbol within an equilateral follow the factory-approved mounting instructions. A product mounted to a shelf
triangle is intended to alert the service personnel to the presence of or platform must retain its original feet (or the equivalent thickness in spacers) to
noninsulated “dangerous voltage” that may be of sufficient magnitude provide adequate air flow across the bottom. Bolts or screws used for fasteners
to constitute a risk of electric shock. must not touch any parts or wiring. Perform leakage tests on customized instal-
The pictorial representation of a fuse and its rating within an equi- lations.
lateral triangle is intended to convey to the service personnel the 5. Caution customers against mounting a product on a sloping shelf or in a tilted
following fuse replacement caution notice: position, unless the receiver is properly secured.
CAUTION : FOR CONTINUED PROTECTION AGAINST RISK 6. A product on a roll-about cart should be stable in its mounting to the cart.
OF FIRE, REPLACE ALL FUSES WITH THE SAME TYPE AND Caution the customer on the hazards of trying to roll a cart with small casters
RATING AS MARKED NEAR EACH FUSE. across thresholds or deep pile carpets.
SERVICE INFORMATION 7. Caution customers against using extension cords. Explain that a forest of exten-
While servicing, use an isolation transformer for protection from AC line shock. After sions, sprouting from a single outlet, can lead to disastrous consequences to
the original service problem has been corrected, make a check of the following: home and family.
FIRE AND SHOCK HAZARD
1. Be sure that all components are positioned to avoid a possibility of adjacent
component shorts. This is especially important on items trans-ported to and from
the repair shop.
2. Verify that all protective devices such as insulators, barriers, covers, shields,
strain reliefs, power supply cords, and other hardware have been reinstalled per
the original design. Be sure that the safety purpose of the polarized line plug has CAUTION : CLASS 1M VISIBLE AND INVISIBLE LASER
not been defeated. RADIATION WHEN OPEN. DO NOT VIEW DIRECTLY WITH
3. Soldering must be inspected to discover possible cold solder joints, solder OPTICAL INSTRUMENTS
splashes, or sharp solder points. Be certain to remove all loose foreign par-
ticles. Use of controls, adjustments or the performance of procedures
4. Check for physical evidence of damage or deterioration to parts and compo- other than those specified herein may result in hazardous radia-
nents, for frayed leads or damaged insulation (including the AC cord), and tion exposure.
replace if necessary.
5. No lead or component should touch a high current device or a resistor rated at 1
watt or more. Lead tension around protruding metal surfaces must be avoided.
6. After reassembly of the set, always perform an AC leakage test on all exposed
metallic parts of the cabinet (the channel selector knobs, antenna terminals,
handle and screws) to be sure that set is safe to operate without danger of
electrical shock. DO NOT USE A LINE ISOLATION TRANSFORMER DURING
THIS TEST. Use an AC voltmeter having 5000 ohms per volt or more sensitivity
in the following manner: Connect a 1500 ohm, 10 watt resistor, paralleled by a
.15 mfd 150V AC type capacitor between a known good earth ground water pipe,
conduit, etc.) and the exposed metallic parts, one at a time. Measure the AC volt-
age across the combination of 1500 ohm resistor and .15 mfd capacitor. Reverse
the AC plug by using a non-polarized adaptor and repeat AC voltage measure-
ments for each exposed metallic part. Voltage measured must not exceed 0.75
volts RMS. This corresponds to 0.5 milliamp AC. Any value exceeding this limit
constitutes a potential shock hazard and must be corrected immediately.

1-3
SERVICING PRECAUTIONS
CAUTION: Before servicing the BD-HTS covered by this ser- Electrostatically Sensitive (ES) Devices
vice data and its supplements and addends, read and follow Some semiconductor (solid state) devices can be damaged
the SAFETY PRECAUTIONS. easily by static electricity. Such components commonly are
NOTE: if unforeseen circumstances create conflict between called Electrostatically Sensitive (ES) Devices. Examples of
the following servicing precautions and any of the safety typical ES devices are integrated circuits and some field effect
precautions in this publications, always follow the safety pre- transistors and semiconductor chip components.
cautions. The following techniques should be used to help reduce the
Remember Safety First : incidence of component damage caused by static electricity.

General Servicing Precautions 1. Immediately before handling any semiconductor compo-

1. Always unplug the BD-HTS AC power cord from the AC nent or semiconductor-equipped assembly, drain off any
power source before: electrostatic charge on your body by touching a known
(1) Removing or reinstalling any component, circuit board, earth ground. Alternatively, obtain and wear a commercially
module, or any other assembly. available discharging wrist strap device, which should be
(2) Disconnecting or reconnecting any internal electrical removed for potential shock reasons prior to applying power
plug or other electrical connection. to the unit under test.
(3) Connecting a test substitute in parallel with an electro-
lytic capacitor. 2. After removing an electrical assembly equipped with ES
Caution : A wrong part substitution or incorrect polar- devices, place the assembly on a conductive surface such
ity installation of electrolytic capacitors may result in an as aluminum foil, to prevent electrostatic charge buildup or
explosion hazard. exposure of the assembly.

2. Do not spray chemicals on or near this BD-HTS or any of its 3. Use only a grounded-tip soldering iron to solder or unsolder
assemblies. ES devices.

3. Unless specified otherwise in this service data, clean elec- 4. Use only an anti-static solder removal device. Some solder
trical contacts by applying an appropriate contact cleaning removal devices not classified as “anti-static” can generate
solution to the contacts with a pipe cleaner, cotton-tipped electrical charges sufficient to damage ES devices.
swab, or comparable soft applicator.
Unless specified otherwise in this service data, lubrication of 5. Do not use freon-propelled chemicals. These can generate
contacts is not required. an electrical charge sufficient to damage ES devices.

4. Do not defeat any plug/socket B+ voltage interlocks with 6. Do not remove a replacement ES device from its protective
whitch instruments covered by this service manual might be package until immediately before you are ready to install
equipped. it. (Most replacement ES devices are packaged with leads
electrically shorted together by conductive foam, aluminum
5. Do not apply AC power to this BD-HTS and / or any of its foil,or comparable conductive material).
electrical assemblies unless all solidstate device heat sinks
are correctly installed. 7. Immediately before removing the protective material from
the leads of a replacement ES device, touch the protective
6. Always connect the test instrument ground lead to an material to the chassis or circuit assembly into which the
appropriate ground before connecting the test instrument device will be installed.
positive lead. Always remove the test instrument ground
lead last. Caution: Be sure no power is applied to the chassis or cir-
cuit, and observe all other safety precautions.
Insulation Checking Procedure
Disconnect the attachment plug from the AC outlet and turn 8. Minimize bodily motions when handling unpackaged
the power on. Connect an insulation resistance meter (500V) replacement ES devices. (Normally harmless motion such
to the blades of the attachment plug. The insulation resistance as the brushing together of your clothes fabric or the lifting
between each blade of the attachment plug and accessible of your foot from a carpeted floor can generate static elec-
conductive parts (Note 1) should be more than 1Mohm. tricity sufficient to damage an ES device.)
Note 1 : Accessible Conductive Parts include Metal panels,
Input terminals, Earphone jacks,etc.

1-4
INITIAL SYSTEM SETUP
When you turn on the unit for the first time, the initial setup wizard appears on the screen.
Set the display language and network settings on the initial setup wizard.
1. Press (POWER). 4. Select [Next] and press ENTER (~).
The initial setup wizard appears on the screen.
5. Press ENTER (~) to verify the test tone signals of
2. Use S/T/W/X to select a display language and the speakers.
press ENTER (~).

After verifying the test tone signals, press ENTER

(~) while [Stop] is highlighted. Select [Next] and
3. Read and prepare the preparations for the network press ENTER (~).
settings and then press ENTER (~) while [Start] is
highlighted. 6. You can listen to TV sound through HTS speaker
automatically when TV is turned on. TV and HTS
should be connected with optical cable. Press S to
move and press W/X to select [On] or [Off].
Select [Next] and press ENTER (~).

If wired network is connected, the network

connection setting will automatically be finished.

7. Check all the settings that you have set in the

previous steps.

If you have security on your access point, you need

to input the security code as necessary.

Press ENTER (~) while [Finish] is highlighted to

finish the initial setup settings. If there is any settings
to be changed, use S/T/W/X to select 1 and press
ENTER (~).

1-5
HIDDEN KEY MODE
HIDDEN MODE AVAILABLE STATUS ENTRANCE KEY EXIT KEY DISPLAY
PAUSE or HOME SYSTEM
DISPLAY SYSTEM (NO DISC||OPEN)&& 1 + 3 + 9 + 7 + 1 +3 + 9
※ ‘Pause’ Key INFORMATION
INFORMATION (Highlight on 16:9 Full) + ENTER or MP2
FACTORY RESET (KEY, VERSION)
1. PLATFORM
INFORMATION

DISPLAY DEBUG (NO DISC||OPEN)&& 4+5+6+2+5+8+0 2. HDMI CONNECTTON

RETURN / PAUSE
INFORMATION (Highlight on 16:9 Full) + ENTER INFORMATION

3. WIRELESS
INFORMATION
Front ‘STOP’
POWER ON
EEPROM INITIAL + RMC ‘0’ Auto exit “E2P CLEAR”
STATUS
for 5 seconds
DVD FUNCTION Front ‘STOP’
“D-LOCK” display
DOOR LOCK and POWER ON + RMC ‘STOP’ Toggling
for 3 seconds
STATUS for 5 seconds
DVD FUNCTION Front ‘STOP’
“D-UNLOCK” display
DOOR UNLOCK and POWER ON + RMC ‘STOP’ Toggling
for 3 seconds
STATUS for 5 seconds
WIRELESS SPK POWER ON Front ‘STOP’
- “REMATE”
REMATE STATUS + RMC ‘MUTE’

1-6
FIRMWARE UPDATE GUIDE
1. COPY AN UPDATE FILE TO A MEDIA (USB OR CD-ROM)

Update File Name: LG_HB_8000M60.ROM

1) An update file have to be copied onto the root of file system.

2) USB and CD-ROM are able to use firmware update.

< Example: Nero Burning Rom >

1-7
2. UPDATE FIRMWARE
1) Insert USB or CD-ROM which has an update file.
2) OSD responds to the insertion event.
3) OSD is shown as below.

< Firmware Update OSD >

OSD contents: Front Panel contents:

1-8
3. DURING UPDATING
1) Progressive bar is shown on the update time repeatedly.
2) Tray is opened.

Front Panel contents:

4. AFTER UPDATE COMPLETE

1) Power off / on automatically after update complete.
2) Tray will be closed.

1-9
NETWORK SOFTWARE UPDATE
You can update the software by connecting your unit directly to the software update server.

Configuring Network Settings

To update the software by connecting your player directly to the software update server, your player must be
connected to network. If your player is not connected to network, make a physical connection.

Note
• Before updating the software in your player, remove any disc and USB Device from the player.
• Before updating the software in your player, turn the player off and then turn it back on.
• During the software update procedure, do not turn off the player or disconnect AC power,
or do not press any button.
• If you cancel the update, turn off the power and turn it on for stable performance.
• This unit cannot be updated to previous software version.

1) Press Home on the Remote Control. 4) If newer version exists, the message “Do you
2) Press or select the [Settings] menu. want to download it?” appears.
5) Select [OK] to start update. (Selecting [Cancel]
will end the update.)

3) Select [Software] option in the [OTHERS] menu

then press ENTER (~).
Select [Update] option, and press ENTER (~).

6) The player starts downloading the newest update

from the server. (Downloading will takes several
minutes depending

The player will check for the newest update.

Note
• Pressing ENTER (~) while checking for the update
will end the process.
• If there is no update available, the Message,
“No update is found.” appears. Press ENTER (~)
to return to the [Home Menu].

1-10
7) When downloading is completed, the message,
“Download is complete. Do you want to update?”
appears.
8) Select [OK] to start updating. (Selecting [Cancel]
will end the update and downloaded file will not be
re-usable. To update software the next time, the
software update procedure has to be started from
the beginning again.)

Caution
Do not turn off the power during the software update.

9) When update is completed, the power will be

turned off automatically in a few seconds.
10) Turn the power back on.
The system now operates with the new version.

1-11
SPECIFICATIONS
• GENERAL
Power requirements Refer to main label
Power consumption Refer to main label
Dimensions (W x H x D) Approx. 360 mm x 60.5 mm x 299 mm
Net Weight (Approx.) 2.7 kg
Operating temperature 5 °C to 35 °C (41 °F to 95 °F)
Operating humidity 5 % to 90 %

• INPUTS/OUTPUTS
HDMI OUT (video/audio) 19 pin (Type A, HDMI™ Connector) x 1
ANALOG AUDIO IN 2.0 Vrms (1 kHz, 0 dB), 600 Ω, RCA jack (L, R) x 1
DIGITAL IN (OPTICAL) 3 V (p-p), Optical jack x 1
PORT. IN 0.5 Vrms (3.5 mm stereo jack) x 1

• TUNER
FM Tuning Range 87.5 to 108.0 MHz or 87.50 to 108.00 MHz

• AMPLIFIER
Power output (3 Ω), (RMS), THD 10 %
Total 1000 W
Front 167 W x 2
Center 167 W
Rear 167 W x 2
Sub-Woofer 167 W (Passive)

• SYSTEM
Laser Semiconductor laser
wavelength 405 nm / 650 nm
Signal system Standard PAL/NTSC color TV system
Frequency response 20 Hz to 18 kHz (48 kHz, 96 kHz, 192 kHz sampling)
Harmonic distortion Less than 0.05 %
Dynamic range More than 80 dB
LAN port Ethernet jack x 1, 10BASE-T / 100BASE-TX
Bus Power Supply (USB) DC 5 V 2.1 A MAX

1-12
• SPEAKERS
Front speaker (Left/ Right)
Type 1 Way 1 speaker
Impedance Rated 3Ω
Input Power 167 W
Max. Input power 334 W
Net Dimensions (W x H x D) 250 mm x 1100 mm x 250 mm
Net Weight 3.5 kg

Rear speaker (Left/ Right)

Type 1 Way 1 speaker
Impedance Rated 3Ω
Input Power 167 W
Max. Input power 334 W
Net Dimensions (W x H x D) 88 mm x 122 mm x 81 mm
Net Weight 0.5 kg

Center speaker
Type 1 Way 1 speaker
Impedance Rated 3Ω
Input Power 167 W
Max. Input power 334 W
Net Dimensions (W x H x D) 260 mm x 93 mm x 74 mm
Net Weight 0.6 kg

Subwoofer
Type 1 Way 1 speaker
Impedance Rated 3Ω
Input Power 167 W
Max. Input power 334 W
Net Dimensions (W x H x D) 133 mm x 352 mm x 325 mm
Net Weight 5.2 kg

Design and specifications are subject to change without notice.

1-13
MEMO

1-14
SECTION 2
ELECTRICAL

CONTENTS
DIGITAL DISPLAY & WIRING DIAGRAM ............................................. 2-93
MEDIA TRAINING MASTER ................................ 2-2
11. DISTORTED PICTURE ................................... 2-2 BLOCK DIAGRAM .............................................. 2-95
12. NO PICTURE .................................................. 2-7
13. PICTURE COLOR ......................................... 2-12 CIRCUIT DIAGRAMS ......................................... 2-97
14. NOISE/AUDIO PROBLEMS .......................... 2-14 11. SMPS - POWER CIRCUIT DIAGRAM.......... 2-97
15. MISCELLANEOUS ........................................ 2-17 12. MAIN - MICOM CIRCUIT DIAGRAM ............ 2-99
16. BD-HTS ......................................................... 2-26 13. MAIN - POWER CIRCUIT DIAGRAM ......... 2-101
17. NETFLIX........................................................ 2-27 14. MAIN - CPU CIRCUIT DIAGRAM ............... 2-103
18. YouTube ........................................................ 2-33 15. MAIN - MEMORY CIRCUIT DIAGRAM ...... 2-105
19. CINEMANOW (ONLY FOR USA) ................. 2-34 16. MAIN - LOADER CIRCUIT DIAGRAM........ 2-107
10. MY MEDIA .................................................... 2-39 17. MAIN - ADC/ DIR CIRCUIT DIAGRAM....... 2-109
11. WIRELESS NETWORK SETUP ................... 2-51 18. MAIN - I/O CIRCUIT DIAGRAM.................. 2-111
12. VUDU (ONLY FOR USA) ............................. 2-56 19. AMP - PWM CIRCUIT DIAGRAM ............... 2-113
13. PICASA ......................................................... 2-58 10. AMP - AMP CIRCUIT DIAGRAM ................ 2-115
14. PANDORA (ONLY FOR USA) ...................... 2-59 11. JACK CIRCUIT DIAGRAM
15. ACCUWEATHER .......................................... 2-61 (OPTIONAL PART) ...................................... 2-117
16. VIEWSTER.................................................... 2-62 12. FRONT CIRCUIT DIAGRAM ...................... 2-121
17. ACCEDO ....................................................... 2-65
CIRCUIT VOLTAGE CHART ........................... 2-123
ONE POINT REPAIR GUIDE ............................. 2-66
1. NO POWER PROBLEM.................................. 2-66 PRINTED CIRCUIT BOARD DIAGRAMS ....... 2-125
2. NO BOOTING WHEN YOU TURN THE 1. SMPS P. C. BOARD ..................................... 2-125
UNIT ON, NO MESSAGE OR “PLEASE 2. MAIN P. C. BOARD ...................................... 2-127
WAIT”ON FRONT PANEL .............................. 2-68 3. AMP P.C.BOARD .......................................... 2-129
3. WIRED NETWORK CONNECTION ERROR.. 2-77 4. JACK P. C. BOARD (OPTIONAL PART) ...... 2-131
4. BAD HDMI VIDEO / AUDIO OUTPUT ............ 2-78 5. FRONT P. C. BOARD ................................... 2-133
5. NO SPEAKER OUTPUT ................................. 2-79

ELECTRICAL TROUBLESHOOTING GUIDE .. 2-80

1. SYSTEM POWER SUPPLY ON
SMPS BOARD ................................................ 2-80
2. AMP POWER SUPPLY ON SMPS BOARD ... 2-81
3. POWER SUPPLY ON MAIN BOARD ............. 2-82
4. SYSTEM PART ............................................... 2-83
5. NO CVBS VIDEO OUTPUT ............................ 2-84
6. NO AUDIO OUTPUT....................................... 2-84
7. NO HDMI OUTPUT ......................................... 2-86

WAVEFORMS...................................................... 2-87
1. SYSTEM PART - 1 ......................................... 2-87
2. SYSTEM PART - 2 (SYSTEM MEMORY) ...... 2-88
3. VIDEO PART (100 % FULL COLOR - BAR) .. 2-89
4. AUDIO PART - 1 (S/PDIF) .............................. 2-90
5. AUDIO PART - 2 (I2S) .................................... 2-91
6. HDMI PART .................................................... 2-92

2-1
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Objective: To provide clear and concise guidelines for customer service agents to handle calls on
box goods calls.

1. DISTORTED PICTURE
1-1. Lines on Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.

Determine what cables the customer is using to connect the BD to the TV

NO and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer is not connecting a BD
using to connect the BD?
to VCR or BD to DVD Recorder. Copy protection can distort the picture on
older DVD models.

YES

NO Make sure the TV is on the correct input. Turn TV off, then on to

Is the TV set to the correct input? determine input. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.

YES

One disc displaying the issue is a problem with the disc. Multiple discs
Do lines appear when watching NO displaying the problem could indicate the BD lens needs to be cleaned.
multiple discs? Recommend the customer use a lens cleaner on the BD. A lens cleaner
is available at any local electronics retailer.

YES

NO Lines appearing when watching a TV program indicates an issue with the

Do lines appear when watching a
display. If the TV program is fine, then connect the BD to another input on
TV program?
the display to determine if the problem is following the BD.

YES

Connect the BD to another TV and play a disc. No lines during disc play
Do lines appear when the BD is NO back indicates a problem with the first TV. Please refer to the owners
connected to another TV? manual for instructions on how to connect the BD to a TV. If the BD has a
problem on the second TV, then see service chart for service information.

YES

Have the customer try another set of cables. A bad cable can also cause
Has the customer tried another NO video problems. Test the cable with another device to the TV to also
set of cables? determine if the TV is bad. If BD is problem, please see service chart for
service information.

2-2
DIGITAL DISPLAY & MEDIA TRAINING MASTER
1-2. Ghost Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.

Determine what cables the customer is using to connect the BD to the TV

NO and if connected properly. Refer to OM for connections. Tighten any loose
What cables is the customer
cables. Make sure the customer is not connecting a BD to VCR or BD to
using to connect the BD?
DVD Recorder. Copy protection can distort the picture on older VCR
models.

YES

NO Make sure the TV is on the correct input. Turn TV off, then on to

Is the TV set to the correct input? determine input. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.

YES

One disc displaying the issue is a problem with the disc. Multiple discs
Do ghosting appear when NO displaying the problem could indicate the BD lens needs to be cleaned.
watching multiple discs? Recommend the customer use a lens cleaner on the BD.
A lens cleaner is available at any local electronics retailer.

YES

NO Ghosting appearing when watching a TV program indicates an issue with

Do lines appear when watching a
the display. If the TV program is fine, then connect theBD to another input
TV program?
on the display to determine if the problem is following the BD.

YES

Connect the BD to another TV and play a disc. No ghosting during disc

Does ghosting appear when NO play back indicates a problem with the first TV. Please refer to the owners
the BD is connected to another
manual for instructions on how to connect the BD to a TV. If the BD has a
TV?
problem on the second TV, then see service chart for service information.

YES

2-3
DIGITAL DISPLAY & MEDIA TRAINING MASTER
1-3. Rolling Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.

Determine what cables the customer is using to connect the BD to the TV

YES

NO Make sure the TV is on the correct input. Turn TV off, then on to

Is the TV set to the correct input? determine input. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.

YES

One disc displaying the issue is a problem with the disc. Multiple discs
Does rolling appear when NO displaying the problem could indicate the BD lens needs to be cleaned.
watching multiple discs? Recommend the customer use a lens cleaner on the BD. A lens cleaner
is available at any local electronics retailer.

YES

NO Rolling appearing when watching a TV program indicates an issue with

Does rolling appear when
the display. If the TV program is fine, then connect the BD to another input
watching a TV program?
on the display to determine if the problem is following the BD.

YES

Connect the BD to another TV and play a disc. No lines during disc play
Does rolling appear when the BD NO back indicates a problem with the first TV. Please refer to the owners
is connected to another TV? manual for instructions on how to connect the BD to a TV. If the BD has a
problem on the second TV, then see service chart for service information.

YES

2-4
DIGITAL DISPLAY & MEDIA TRAINING MASTER
1-4. Shaky Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.

Determine what cables the customer is using to connect the BD to the TV

YES

NO Make sure the TV is on the correct input. Turn TV off, then on to

Is the TV set to the correct input? determine input. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.

YES

One disc displaying the issue is a problem with the disc. Multiple discs
Does shaking appear when NO displaying the problem could indicate the BD lens needs to be cleaned.
watching multiple discs? Recommend the customer use a lens cleaner on the BD.
A lens cleaner is available at any local electronics retailer.

YES

NO Shaking appearing when watching a TV program indicates an issue with

Does shaking appear when
the display. If the TV program is fine, then connect the BD to another
watching a TV program?
input on the display to determine if the problem is following the BD.

YES

Connect the BD to another TV and play a disc. No shaking during disc

Does shaking appear when the NO play back indicates a problem with the first TV. Please refer to the owners
BD is connected to another TV? manual for instructions on how to connect the BD to a TV. If the BD has a
problem on the second TV, then see service chart for service information.

YES

2-5
DIGITAL DISPLAY & MEDIA TRAINING MASTER
1-5. Blurry Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.

Determine what cables the customer is using to connect the BD to the TV

YES

NO Make sure the TV is on the correct input. Turn TV off, then on to

Is the TV set to the correct input? determine input. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.

YES

One disc displaying the issue is a problem with the disc. Multiple discs
Does blurriness appear when NO displaying the problem could indicate the BD lens needs to be cleaned.
watching multiple discs? Recommend the customer use a lens cleaner on the BD. A lens cleaner is
available at any local electronics retailer.

YES

NO Blurriness appearing when watching a TV program indicates an issue

Does blurriness appear when
with the display. If the TV program is fine, then connect the BD to another
watching a TV program?
input on the display to determine if the problem is following the BD.

YES

Connect the BD to another TV and play a disc. No blurriness during disc

Does blurriness appear when the NO play back indicates a problem with the first TV. Please refer to the owners
BD is connected to another TV? manual for instructions on how to connect the BD to a TV. If the BD has a
problem on the second TV, then see service chart for service information.

YES

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
2. NO PICTURE
2-1. Black Screen
The entire screen is black.

Make sure the customer did not select 480i resolution in the menu of
Does the BD on-screen menu NO BD-HTS if using HDMI connections. Change resolution on upconversion
appear? BD-HTS by pushing the resolution button of the remote controller. HDMI
don’t support 480i resolution.

YES

Determine what cables the customer is using to connect the BD to the TV

YES

NO Make sure the TV is on the correct input. Turn TV off, then on to

Is the TV set to the correct input? determine input. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.

YES

If the customer is not able to watch television then he may have a

Is the customer able to watch TV NO problem with his television, especially if the cable signal comes through
programming? on a different input. If the customer can not get a TV program, then he still
may have a problem with the particular input on his TV.

YES

Have the customer connect the BD to another TV in order to determine

Can the customer connect the NO if the problem is the BD or the TV. Refer to the OM for connections
BD to another TV? assistance. If the BD works on the second TV, then the customer has a
problem with his TV.

YES

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
2-2. Blue Screen
The entire screen is a solid blue color.

YES

Determine what cables the customer is using to connect the BD to the TV

YES

NO Make sure the TV is on the correct input. Turn TV off, then on to

Is the TV set to the correct input? determine input. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.

YES

If the customer is not able to watch television then he may have a problem
Is the customer able to watch TV NO with his television, especially if the cable signal comes through on a
programming? different input. If the customer can not get a TV program, then he still may
have a problem with the particular input on his TV.

YES

Have the customer connect the BD to another TV in order to determine

YES

2-8
DIGITAL DISPLAY & MEDIA TRAINING MASTER
2-3. Snowy Screen
A snowy picture is when black and white dots are all over the screen.

YES

Determine what cables the customer is using to connect the BD to the TV

NO and if connected properly. Refer to OM for connections. Tighten any
What cables is the customer
loose cables. Make sure the customer is not connecting a BD to VCR or
using to connect the BD?
BD to DVD Recorder. Copy protection can distort the picture on older
VCR models.

YES

NO Make sure the TV is on the correct input. Turn TV off, then on to

Is the TV set to the correct input? determine input. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.

YES

If the customer is not able to watch television then he may have a

YES

Have the customer connect the BD to another TV in order to determine

YES

2-9
DIGITAL DISPLAY & MEDIA TRAINING MASTER
2-4. No Signal
A “no signal” message appears on the screen of the display.

YES

Determine what cables the customer is using to connect the BD to the TV

YES

NO Make sure the TV is on the correct input. Turn TV off, then on to

Is the TV set to the correct input? determine input. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.

YES

If the customer is not able to watch television then he may have a

YES

Have the customer connect the BD to another TV in order to determine

YES

2-10
DIGITAL DISPLAY & MEDIA TRAINING MASTER
2-5. Invalid Format or Format Not Supported

Customer’s using an DVI, or HDMI cable connection need to set the

Is the customer using a digital NO resolution on the product above 480i. HDMI, DVI connections can not
cable connection? process a 480i resolution. They can only process a 480p, 720p, 1080i, or
1080p resolution.

YES

Make sure the customer’s simultaneously connecting analog component

NO cable with HDMI cable. And then If Copy Protected Disc is playing back,
Is the customer using an analog
analog component output is no picture. Only when the analog output is
cable connection?
480i, you can see the picture. In case of No Copy Protected Disc, you can
see the picture regardless of the resolution.

YES

Make sure the display is HDCP compliant when using a DVI or HDMI
NO connection. A lack of HDCP compliancy on the display may cause an
Is the display HDCP compliant?
invalid format or format not supported message to appear. It can also
cause a copy protection OSD to appear.

YES

Ask the customer to connect the device to another display. If the device
Has the customer tried the device NO starts working, then the problem may be the original display.
on another display? The customer will need to troubleshoot the display. If the device still
does not work, then the problem may be the device or the cable.

YES

Ask the customer to replace the cable between the device and display.
Has the customer tried another NO If the problem is corrected, then the problem was with the cable. If the
cable? problem continues, then the device is the problem. Set up service
according to in warranty or out of warranty procedures.

2-11
DIGITAL DISPLAY & MEDIA TRAINING MASTER
3. PICTURE COLOR
3-1. No Color
The video displays no color and only shows in black and white.

Determine what cables the customer is using to connect the BD to the

What cables is the customer NO TV and if connected properly. Refer to OM for connections. Tighten any
using to connect the BD? loose cables. Make sure the customer is not connecting a BD to VCR.
Copy protection can distort the picture on older VCR models.

YES

NO Make sure the TV is on the correct input according to the connections in

Is the TV set to the correct input? use. Video when using composite, or component. DVI when using DVI,
and HDMI when using HDMI.

YES

One disc displaying the issue is a problem with the disc. Make sure the
Does color appear when NO discs the customer is using are compatible with the BD by checking
watching multiple discs? “playable discs” in the owners manual. Multiple discs displaying the
problem indicates a problem with BD-HTS.

YES

If the cable or satellite programming is connected through another input

Does color appear when NO and the customer does not get color, the customer has a problem with
watching a TV program? his television. If a TV program does have the color, the problem may be
BD-HTS, the cables being used, or the TV itself.

YES

Connect the BD to another TV and play a disc. Good color during disc
Does color appear when the NO play back indicates a problem with the first TV. Please refer to the owners
BD is connected to another TV? manual for instructions on how to connect the BD to a TV. If the BD has a
problem on the second TV, then see service chart for service information.

YES

Have the customer try another set of cables. A bad cable can also cause
Has the customer tried another NO video problems. Test the cable with another device to the TV to also
set of cables? determine if the TV is bad. If the BD is the problem, please see service
chart for service information.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
3-2. Poor Color
The color is poor. Examples would be washed out colors, colors bleeding into one another, or a solid tint
to a screen.

Determine what cables the customer is using to connect the BD to the

YES

NO Make sure the TV is on the correct input according to the connections in

Is the TV set to the correct input? use. Video when using composite, or component. DVI when using DVI,
and HDMI when using HDMI.

YES

One disc displaying the issue is a problem with the disc. Make sure the
Is color fine when watching NO discs the customer is using are compatible with the BD by checking
multiple discs? “playable discs” in the owners manual. Multiple discs displaying the
problem indicates a problem with BD-HTS.

YES

If the cable or satellite programming is connected through another input

Is color fine when watching a TV NO and the customer does not get color, the customer has a problem with
program? his television. If a TV program does have the color, the problem may be
BD-HTS, the cables being used, or the TV itself.

YES

Connect the BD to another TV and play a disc. Good color during disc
Is color fine when the BD is NO play back indicates a problem with the first TV. Please refer to the owners
connected to another TV? manual for instructions on how to connect the BD to a TV. If the BD has a
problem on the second TV, then see service chart for service information.

YES

Have the customer try another set of cables. A bad cable can also cause
Has the customer tried another NO video problems. Test the cable with another device to the TV to also
set of cables? determine if the TV is bad. If the BD is the problem, please see service
chart for service information.

2-13
DIGITAL DISPLAY & MEDIA TRAINING MASTER
4. NOISE/AUDIO PROBLEMS
4-1. No Audio
The customer is not able to get audio.

Determine what cables the customer is using to connect the BD to the TV

What cables is the customer NO and if connected properly. Refer to OM for connections. Tighten any loose
using to connect the BD? cables. Make sure the customer has audio cables connected if using an
HDMI to DVI adapter or video-only cables (DVI, component, etc).

YES

Is the customer able to see NO Make sure the customer has not routed video and audio to separate
video? inputs.

YES

Problem occurring on one disc indicates a problem with the disc.

Does issue occur on more than NO Problem occurring on multiple discs could indicate a lens cleaner is
one disc? needed. The customer can purchase a lens cleaner at any electronics
retailer.

YES

NO No audio from a TV program on a different channel or input means there

Problem occur when watching TV
is a problem with the television. If a TV program does have the audio,
program?
the problem may be BD-HTS, the cables being used, or the TV itself.

YES

NO Audio is fine when the BD is connected to another TV indicates the

Does the problem occur when
problem is with the television. Refer to the owners manual for assistance
BD is connected to another TV?
with connecting BD to another TV.

YES

Have the customer try another set of cables. A bad cable can also cause
Has the customer tried another NO audio problems. Test the cable with another device to the TV to also
set of cables? determine if the TV is bad. If BD is problem, please see service chart for
service information.

2-14
DIGITAL DISPLAY & MEDIA TRAINING MASTER
4-2. Distorted Audio
The audio sounds muffled, scratchy, or the audio skips.

Determine what cables the customer is using to connect the BD to the TV

What cables is the customer NO and if connected properly. Refer to OM for connections. Tighten any loose
using to connect the DVD? cables. Make sure the customer has audio cables connected if using an
HDMI to DVI adapter or video-only cables (DVI, component, etc).

YES

Is the customer able to see NO Make sure the customer has not routed video and audio to separate
video? inputs.

YES

Problem occurring on one disc indicates a problem with the disc.

Does issue occur on more than NO Problem occurring on multiple discs could indicate a lens cleaner is
one disc? needed. The customer can purchase a lens cleaner at any electronics
retailer.

YES

Distorted audio from a TV program on a different channel or input means

Problem occur when watching TV NO there is a problem with the television. If a TV program does have the
program? audio, the problem may be BD-HTS, the cables being used, or the TV
itself.

YES

NO Audio is fine when the BD is connected to another TV indicates the

Does the problem occur when
problem is with the television. Refer to the owners manual for assistance
DVD is connected to another TV?
with connecting BD to another TV.

YES

2-15
DIGITAL DISPLAY & MEDIA TRAINING MASTER
4-3. Humming/Clicking Noise
The unit is making a humming noise or a clicking noise.

BDs make a slight hum when playing discs. A clicking noise or a noise
Does the noise only happen NO interfering with audio may indicate a problem. Try multiple discs.
when a disc is playing? Multiple discs with the same issue means the BD may need service or be
professionally cleaned. Check BD service for service instructions.

YES

Check to see if a disc is inserted into the BD and eject the disc.
Does the noise happen when the NO A humming or clicking noise when the disc is not inserted may be a
BD is turned on? cooling fan. Check OM to see if cooling fan is present. If not, unit will need
service. See BD service for service instructions.

4-4. Audio/Video Out of Synch

The audio and video do not match up. People look to be talking, but their voices are delayed by a few seconds.

If the issue only shows up on one disc, then the problem is with that disc.
Has the customer tried multiple NO Have the customer try multiple tapes or discs. If the issue happens on
tapes and discs? multiple discs and tapes, then ask the customer to try a lens or a head
cleaner.

YES

Make sure cables are routed properly. Make sure audio and video cables
NO are routed to the same source (if possible). Routed audio and video to
How are the cables routed?
separate products can cause a bit of a delay between the devices as not
all devices will process audio and video signals at the same speed.

YES

Ask the customer to connect the product to another TV. If the issue
Has the customer connected to NO persists, try another set of cables. If the issue still persists, then the issue
another TV? is with the unit. The unit will need service.
Arrange service following proper procedure.

2-16
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5. MISCELLANEOUS
5-1. No Power
The unit will not turn on.

NO
Is the unit plugged in? Make sure the unit is plugged into a surge protector or the wall.

YES

Does the unit turn on when the NO See if the unit will turn on when the power button the unit is pressed.
power button is pressed on the If the unit turns on, then troubleshoot the remote control using the
unit? Remote Control Not Working call flow.

YES

NO Make sure the surge protector is plugged into a wall outlet.

Is the unit plugged into a surge
Also make sure the surge protector is turned on or does not need to be
protector?
reset due to a recent surge.

YES

NO Test the unit in another outlet. If the unit works, then the problem is the
Does the unit work when plugged
outlet where the unit was connected. If the issue is the BD, then set up
into another outlet?
service for BD according to BD service guide.

YES

Have there been any lightning NO If BD failed due to lightning strike or a power surge, this is not covered by
strikes or power outages? warranty. Follow guidelines for service for a BD out of warranty.

2-17
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-2. Disc Error
The unit displays “disc error” when a disc is inserted into BD-HTS.

Is the disc inserted into BD-HTS NO Make sure the disc has been inserted into BD-HTS properly.
properly? BD-HTS can not read a disc inserted into the unit upside down.

YES

NO Determine the type of disc the customer is not able to play.

What type of disc is the customer
If the customer is using a store-bought movie BD, then please skip the
using?
next three questions. If it’s a recorded disc, move onto the next question.

YES

Make sure the customer finalized the disc in the DVD recorder.
Did the customer burn this disc in NO Make sure the type of disc the customer is using is compatible with
a DVD recorder? BD-HTS. If the customer initialized a DVD-RW in VR mode, make sure the
owners manual has the RW logo to show compatibility for the VR format.

YES

Make sure the customer burned a compatible format (such as VCD,

NO SVCD, or DivX). Make sure the file meets the specifications required for
Did the customer burn the disc in
BD-HTS to play the disc. Check the owners manual for specifications.
a computer?
Disc may still not be compatible. Refer customer to section of OM
regarding burned discs.

YES

One disc with the problem is a problem with the disc. BD-HTSs can play
NO scratched or dirty BDs (DVDs) and not have any issues during playback.
Has the customer tried multiple
Multiple discs with the issue can mean the lens on BD-HTS needs to
discs?
be cleaned. Recommend a lens cleaner. Service BD if lens cleaner was
used.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-3. Unit Locks Up
Unit does not respond to any commands.

Does the unit respond to the NO If the unit will turn on or off with the button on the unit, troubleshoot the
buttons on the unit? remote control. Please refer to Remote Control Not Working call flow.

YES

NO If the unit does no respond to any buttons, then reset the unit by
Has the customer reset the unit? unplugging it for 15 to 30 seconds. If the unit does not respond after the
reset, arrange for service on the BD.

5-4. Disc Stuck

A BD disc is stuck in the unit.aa

Does the open/close button on NO Press the open/close button on the unit. If the disc ejects, troubleshoot the
the unit work? remote using the Remote Control Not Working call flow.

YES

NO Ask the customer to reset the unit by unplugging the unit from the
Has the customer reset the unit? electrical outlet for 15 to 30 seconds. If the disc remains stuck in the unit
after the reset, the unit will need service.

2-19
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-5. Remote Control Not Working

If the buttons on the front of the unit do not respond, determine if the
Does the unit respond to NO product has locked up or if the unit will not turn on. The problem is not
buttons on the front of the unit? the remote control. Make sure the remote control is the remote that goes
with that particular model.

YES

Determine which product the remote is not working. The customer may
Does the remote control any NO need to press the appropriate mode button to make the remote operate
component? another component. The remote may even need to be programmed to the
other component, especially if the batteries were just changed.

YES

NO Ask the customer to change batteries. Make sure the batteries are new
Have the batteries been
and fresh. The batteries do not need to come from a “spare” battery
changed?
drawer. Do not mix used and new batteries.

YES

If the remote does not work anything, then walk the customer through a
NO remote drain. Remove the batteries from the remote control. Then press
Is the remote working at all?
and hold any button down for a minute. This will drain the power out of the
remote and reset it. Universal remotes will have to be reprogrammed.

YES

NO If another remote works the unit, then follow the procedure to FOC the
Does any remote work the unit? customer a new remote. If two remotes do not work the unit, the unit will
need service.

YES

Please refer to the OM for instructions on how to program remote to TV.

Does the customer want to NO Customer wants to program a remote other than Zenith or LG,
program their remote? the customer will need to contact the manufacturer of the remote control.
Codes do not work, remote is not compatible.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-6. Will Not Play Disc
The unit will not play a disc when a disc is inserted into BD-HTS.

Is the disc inserted into BD-HTS NO Make sure the disc has been inserted into BD-HTS properly.
properly? BD-HTS can not read a disc inserted into the unit upside down.

YES

NO Determine the type of disc the customer is not able to play.

What type of disc is the customer
If the customer is using a store-bought BD, then please skip the next three
using?
questions. If it’s a recorded disc, move onto the next question.

YES

Make sure the customer finalized the disc in the DVD recorder.
NO Make sure the type of disc the customer is using is compatible with the
Did the customer burn this disc in
BD-HTS. If the customer initialized a DVD-RW in VR mode, make sure the
a DVD recorder?
owners manual has the RW logo to show compatibility for the VR
format.

YES

Make sure the customer burned a compatible format (such as VCD,

YES

2-21
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-7. Disc Freezes or Skips
The audio and video freeze and skip during play back of a BD or DVD disc.

Is the disc inserted into BD-HTS NO Make sure the disc has been inserted into BD-HTS properly.
properly? BD-HTS can not read a disc inserted into the unit upside down.

YES

Determine the type of disc the customer is not able to play.

What type of disc is the customer NO If the customer is using a store-bought BD, then please skip the next three
using? questions.
If it’s a recorded disc, move onto the next question.

YES

Make sure the customer finalized the disc in the DVD recorder. Make sure
Did the customer burn this disc in NO the type of disc the customer is using is compatible with BD-HTS. If the
a DVD recorder? customer initialized a DVD-RW in VR mode, make sure the owners
manual has the RW logo to show compatibility for the VR format.

YES

Make sure the customer burned a compatible format (such as VCD,

YES

2-22
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-8. Can Access Menu, but Not Play a Movie
The disc menu is displayed but the disc will not play.

Go into the system information screen of BD-HTS. To access this menu,

Check the system information NO bring up the main menu. Go to TV aspect, highlight 16:9, press 1397139
screen of BD-HTS. and hit enter. If sold in the US, this should be DVD region code 1 and BD
region code A. In case of HD-DVD , there is no region code.

YES

NO If the region code of the BD disc is not A, then the BD disc will not play on
What is the region code of the
a HTS sold in the US. BD-HTS can play only BD discs labeled same as
BD disc?
the rear of the unit.

YES

NO If the region code of the DVD disc is not 1, then the DVD disc will not play
What is the region code of the
on a HTS sold in the US. BD-HTS can play only DVD discs labeled same
DVD disc?
as the rear of the unit.

YES

The disc locking up on a feature needs to be reported to Q&E. See

Is the disc locking up on a NO instructions on reporting problems to Q&E. For a work around the
disclaimer screen when the
problem, advise the customer to access the chapter list. Start play back
customer presses play?
from chapter 1 to start the movie and avoid any feature lock ups.

5-9. Reporting a problem to Quality & Engineering

Reporting a problem that may require a firmware update to fix.

Get the micom version from the system information screen.

NO Get the ISBN number from the back of the BD box cover (the number
How do I report a problem to
under the barcode). Get the exact problem the customer is describing
Quality and Engineering?
Email this information to Matt Wedgman so the issue can be reported to
the factory.

2-23
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-10. Aspect Ratio
The customer has bars on the top and bottom of the screen, the left and right of the screen, or both.

NO A full screen movie played on a wide screen TV will have bars on the left
Is the movie wide screen or full
and right side of the TV. The customer needs to make sure they choose
screen?
the appropriate type of movie they want to view.

YES

If the aspect ratio is 1.33:1 then the movie is set up for full screen viewing.
What is the aspect ratio of the NO Bars will appear on the left and right side of the screen if the TV is wide
DVD disc being played? screen. If the aspect ratio is 1.85:1 or 2.35:1, then there will be bars on
the top and bottom as that ratio is bigger than widescreen TVs (1.78:1).

YES

Make sure BD-HTS aspect ratio is set to the appropriate setting,

What is the aspect ratio of NO depending on the aspect ratio of the TV. If the customer chose 4:3
BD-HTS set at? Letterbox, then bars will appear on the top and bottom.
The customer can choose the panscan setting to get rid of the bars.

YES

NO Try changing the resolution to 480p. 720p, 1080i and 1080p resolution
What is the resolution of BD-HTS
require a widescreen aspect ratio which means bars will be placed on
set at?
the left and right side for full screen movies.

YES

Make sure the aspect of the television is set appropriately. If the aspect
What is the aspect ratio of the NO ratio of the television is set at 4:3 when the TV is wide screen, then a wide
television set at?
screen movie will show up as letterbox with bars on the top and bottom
and bars on the sides.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-11. My Unit Won’t be up-converted
The customer has a problem with getting the unit to change resolutions to 480i/p, 720i/p, 1080i, or
1080p.

NO Ask the customer to press stop to stop the disc from playing.
Is the disc currently playing? Ask the customer to press the resolution button to change the resolution.
BD-HTS will not change resolutions while the disc is playing.

YES

Discs with copy protection will not upconvert above 480p when using
Is the customer using component NO component cables. The component output does not have HDCP
(red, blue, and green) cables? (high-bandwidth digital content protection) compliancy which causes
BD-HTS to switch from 720p or 1080i to 480p.

YES

RGB to DVI or RGB to HDMI adapters will not upconvert. RGB outputs
Is the customer using any sort of NO and inputs are not HDCP compliant. If the customer sees an error
adapter cable? message about HDCP, this is the issue. Copy protected discs will not
upconvert when HDCP is not found on the input or output.

YES

NO Regular discs can convert to 1080p over the HDMI output and only the
Is the customer using an HDMI to
HDMI output. The TV has to have HDCP compliancy on the HDMI input.
DVI cable?
The display has to accept the resolution (480p, 720p, 1080i, or 1080p).

YES

NO Some movie companies will not allow their discs to upconvert past 480p.
Is the customer using an HDMI
If only one disc poses a problem, then the issue is the disc.
or DVI cable?
The customer will need to try multiple discs.

YES

One disc not upconverting means the disc may not upconvert.
NO Some movie companies will not allow their discs to upconvert.
Has the customer tried multiple
If multiple discs display the issue, remove the disc and change the
discs?
resolution with no disc in the unit. If resolution will not change, the unit
needs service.

2-25
DIGITAL DISPLAY & MEDIA TRAINING MASTER
6. BD-HTS
6-1. Slow Loading Times for BDs

NO The loading times for a blu-ray disc is 30 seconds. When a customer

Why does it take so long to load
switches from one disc to another, the lens will change which is what
my BDs?
causes the delay. Blu Ray require different lasers to read the discs.

6-2. Booting Times

Why does it take so long to boot NO The booting times for the BD is 20 seconds. When the set is booted,
my BD? it takes a little long time to loading the OS program.

6-3. Ethernet Port

This is used for the unit to access a network dealing with interactive BD
What is the purpose of the NO movie menu. BD-HTS can support BD2.0 so that network function is
ethernet port on BD-HTS? active in the BD disc. Also, BD-HTS can support VOD service such as
Netflix (USA only).

NO Make sure the customer insert the LAN cable into the Ethernet jack.
Why is not the item downloaded Make sure the network is active. If it is active, the disc may have a
through the network? problem.
If not active, see the network section of OM.

6-4. Firmware Update Availability

Yes, firmware updates are available at http://us.lgservice.com that

NO address some playback issues with movies. Go to device drivers and click
Is there a firmware update
on DVD&VIDEO&SET-TOP. The firmware updates are available there.
available for BD-HTS?
Advise the customer to download the firmware and unzip the file.

Also, firmware updates are done by network. Select Home Menu -> Setup
-> Others -> Software update menu.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
7. NETFLIX
7-1. Network Setup
(By connecting the unit to broadband Internet, you can use Netflix function)

NO Connect the player’s LAN port to the corresponding port on your Modem
Check the Network Connection Router using a LAN cable. Use a commercially available straight LAN
cable (Category 5/CAT5 or better with RJ45 connector)

YES

If there is a DHCP (Dynamic Host Configuration Protocol) server on the

NO local area network (LAN), this player will automatically be allocated an
Configuration Network Settings IP address. If there is no DHCP server on the network and you want to
set the IP address manually, select [Static IP] then set the [IP Address],
[Subnet Mask], [Gateway] and [DNS Server] using [IP Setting] option
YES

NO Select [NETWORK] on the [Setup] menu. And then Select [IP Mode]
Checking Network Configuration option on the [NETWORK] menu. And then Check the Network status
indicator changes according to Network configuration.

2-27
DIGITAL DISPLAY & MEDIA TRAINING MASTER
7-2. Activation
(Activating the unit establishes a connection between the unit and Netflix account)

NO You will be in Free Trial Promotion page now. Select ‘Start your
Netflix member?
FREE Trial’ button and follow the guide sequence

YES

NO If you enter incorrect login credential, you will see following

Member Sign In
screen

YES

Netflix starts with loading NO If the Netflix service is not available for some reason, you will
indicator see the following screen.

2-28
DIGITAL DISPLAY & MEDIA TRAINING MASTER
7-3. Adding Movie to your player

Visit the Netflix website www.netflix.com on your computer.

Instant Queue is not empty? NO If necessary, enter your Sign in Name and Password to log into your
account.
Click [Watch Instantly] tab. When you find a movie or show you want
to watch, point your cursor at the [Add/Play] button to reveal additional
YES options, and then click [Add to Instant Queue].

You can add directly in movie detail page as follows.

NO You can add up to 500 titles to your instant Queue, however, we

Instant Queue titles < 500 titles recommend adding 50 or less movies, so that can easily find what you
want to watch.

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7-4. ESN (Electronic Serial Number) Validation
(Select [OTHERS] on the [Setup] menu. And then Check [Netflix ESN].)

NO
Check the validity of ESN. If not, the set has a bad ESN (It should not happen) -> replace the player

YES Select [Streaming] on the [Home] menu.

NO
Is it activated successfully? This means that ESN is valid.

YES

NO
Is Netflix server Ok? If Netflix Server is dead, activation fails even if the ESN is valid.

YES

Netflix server is ok, but fails in NO Call Netflix Customer Support and check that this ESN added
activation. to the Netflix DB

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7-5. Less Bandwidth and less resolution movie than expected
(There is no quality indicator but there will be seamless stream transition based on measured bandwidth.
Stream quality is as follows. 0.3 MbpS / 0.6 Mbps / 1.1 Mbps / 1.8 Mbps / 2.4 Mbps / 3.6 Mbps /
4.8 Mbps)

Do you have adequate NO We recommend a minimum connection speed of 1.5 Mbps.

broadband connection speed. For the best quality picture, a connection speed of 5.0 Mbps is required.

YES

Do not have any Other online NO Your connection may be affected by other activity on your network, such
activity on your network. as online gaming, file sharing or other video streaming.

YES

You can test your bandwidth at one of these sites:

NO http://www.speakeasy.net/speedtest/ http://www.speedtest.net/
Test your bandwidth.
If you are getting less bandwidth than expected, you should contact your
ISP to troubleshoot.

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7-6. Errors from Netflix server
(Following operations could be abnormal if Netflix server is dead.
* Activation
* Queue retrieving
* Movie playback
* Category list)

NO
Is it activated successfully? If Netflix NCCP server is dead, it fails in activating even if ESN is valid.

YES

Does it fail to retrieve queue NO Network is setup correctly but it fails in retrieving the queue list, then the
data? (Title List) Netflix NCCP server is dead.

YES

It retrieves queue data, but fails NO

Netflix NCCP server is alive, but Netflix streaming server is dead.
to playback.

YES

If playback is ok, then move to NO Netflix NCCP server/ Streaming server is alive, but Web API server is
category list and choose one. dead.

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8. YouTube
8-1. Frequent buffering happens while playing videos.
Network Condition Meter indicate current network speed between
BD Player and YouTube stream server.
To play videos without buffering, Network Condition Meter should
have more than 3 Bars.

Do you have adequate NO We recommend a minimum connection speed of 1.5 Mbps.

broadband connection speed? For the best quality picture, a connection speed of 4.0 Mbps is required.

YES

Do not have any Other online NO Your connection may be affected by other activity on your network,
activity on your network? such as online gaming, file sharing or other video streaming.

YES

You can test your bandwidth at one of these sites:

NO http://www.speakeasy.net/speedtest/ http://www.speedtest.net/
Test your bandwidth
If you are getting less bandwidth than expected, you should contact your
ISP to troubleshoot.

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9. CINEMANOW (ONLY FOR USA)
9-1. Entering the Cienmanow Function.
(Before using the Cinemanow function, it guides a user network status)

To enter cinemanow mode, it try to check internet connection.

NO If failed, it displays the popup message to the user.
Does It connect to internet?
User can move to [Home] menu or [Network setting] menu as our
guideline.

YES

If success, it check the network speed from cinemanow server.

NO We recommend a minimum connection speed of 700 kbps for playing
Check the network speed? titles.
If the result of speed check is lower than 700 kbps, it displays the warning
message to user.

9-2. Activation
(To rent or buy titles, a user must activate the player, Activating the unit establishes a connection between
the unit and Cinemanow account)

Step 1
NO To get the activation code, go to CinemaNow service and press the accept
Request activation code
button in the END USER LICENSE AGREEMENT page.
And then you can see the 5 digit code.

Step 2
Visit www.cinemanow.com/start
If you are not member of cinemanow, press “Get started” button to join the
cinemanow.
if you are member, sign in.

NO Step 3
Entering the activation code In www.cinemanow.com/start on a PC,
The 5 digit code in step 1 should be entered.

If success,
Your CinemaNow-ready device shows “Device activated successfully.”
pop-up message.

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9-3. Purchase titles
(To watch the stream video, you should browse and buy titles at the player.)

NO To rent a title is more cheaper than buy, but it only available 24 hour
Select the title that you want
period, starting from the first time they are played.

NO It checks the user billing information and balance.

Check the user billing info
If it is absent, Technical error occurs.

NO If a user purchased the titles,

Check the title already
It display the alarm message on the screen.
purchased.
It is not count that rental expired titles.

NO
Place order If a user have an enough balance, it is applied automatically.

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9-4. Less Bandwidth and less resolution movie than expected
The Quality indicator during movie retrieval corresponds to the following bandwidth requirements:
[ SD content ]
* 1-bar is 0.7 Mbps
* 2-bar is 1.0 Mbps
* 3-bar is 1.5 Mbps
* 4-bar is 2.0 Mbps

[ HD content ]
* 3-bar is 4 Mbps
* 4-bar is 8 Mbps

Do you have adequate broad- NO We recommend a minimum connection speed of 0.7 Mbps.
band connection speed If you have not enough speed, the unit displays proper message.

YES

Do not have any Other online NO Your connection may be affected by other activity on your network, such
activity on your network as online gaming, file sharing or other video streaming.

YES

You can test your bandwidth at one of these sites:

NO http://www.speakeasy.net/speedtest/ http://www.speedtest.net/
Test your bandwidth
If you are getting less bandwidth than expected, you should contact your
ISP to troubleshoot.

9-5. Play title restriction.

(To watch the stream video, you should browse and buy titles at the player.)

A title can be played NO When a user try to play this stream that is already streaming on another
with one user id simultaneously. device, the unit displays error message.

A user meet an error code, NO It will be supported by Cinemanow with that error code.
when he try to playback. It is not covered by LGE.

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9-6. Check your internet connection

Before starting cinemanow service,

it is checked whether internet is connected or not,
but during the network communication,
it is detected that internet connection is closed.
A user make it sure that internet connection is working.

# Check Internet Access

Cannot connect to the internet.

Please make sure your internet connection is working properly,
and that your device is setup properly

9-7. Cannot connect to CinemaNow Server

Even though there is no problem at our internet connec-

tion, but we still fail to connect Cinemanow Server.

It will be solved by Cinemanow.

# Cinemanow Support

CinemaNow has encountered a Technical problem.

Please retry. If the problem persists, please contact Cinema Now
customer support at www.cinemanow.com/support

(Cannot connect to CinemaNow Server)

9-8. TimeOut

It happens that server response does not finished within

30 seconds. However there is no error at internet con-
nection and cinemanow server. It is due to network con-
gestion, so a user can retry it just a few minute later.
Still a user have problem,
Check internet speed with this url
http://www.speakeasy.net/speedtest/
http://www.speedtest.net/
Andmore, to improvement, contact your ISP.

# Network Congestion

Cannot connect to CinemaNow service at this time.

Please try again in a few moments.

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9-9. CinemaNow Support

It occurs
all our application runs well, but it received unexpected
result from cinemanow server.

In this case, we print error code from cinemanow server,

a user can serve from cinemanow support pages,
www.cinemanow.com/help
This can not be handled by LGE.

# Cinemanow Support

CinemaNow has encountered a Technical problem.

Please retry. If the problem persists, please contact CinemaNow
customer support at www.cinemanow.com/support

(code [insert error code # here])

9-10. Other Network Error

If your internet environment is not enough to serve

Cinemanow feature, Our application uses TCP/IP net-
work connection, with these port 80(HTTP), 443(SSL)
and NTP(123).
One of these service is blocked, we can’t support our
service.
A user can consult ISP or IT manager.
Still you have a problem, LG examine it for the detail
reason.

# Connectivity Problem

There is a problem with your connection.

Please make sure your internet connection is working properly.

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10. MY MEDIA
10-1. What is My Media? CIFS/DLNA
My Media is a Media File Sharing Function. User can play most of media files in my PC or my NAS
(Network Attached Storage). General DLNA compatible server shares Media Files on local network. To
connect DLNA server, user must have PC with DLNA server program or NAS with DLNA server certified.
LG gives My Media bundle SW disc (PC DLNA Program for Windows).

Another way is to use just file sharing method, this is based on the standard of CIFS (Common Internet
File System). User don’t need any program, just set folder sharing on your PC. My Media server search
menu can search user-shared folders.

My Media support this media:

JPG, PNG, MP3, WMA, PCM, MPEG1, 2, DivX (subtitle support), XviD, MKV, MP4

Other available DLNA Servers:

Nero Media home, Cyberlink server, Twonky, Window Media HTS11, QNAP NAS etc.

Restrictions:
1) PC and BD-HTS must be connected in one access point.
2) Anti-Virus program may block media sharing. Before installing SW, stop the Anti-Virus program.
3) LG bundle disc program is Essential program supported by Nero.Inc.
4) Supported Media types are variable by each DLNA server.
5) DivX subtitle is supported by LG bundle disc only.

10-2. What is My Media Feature? CIFS/DLNA

My Media is composed of the screens of selecting server, browsing files, playing video, playing audio
and playing photo. You can move up, down, left, right and select item in file browser.

My Media menu Select Server File Browsing

Video Playing Photo slide show Music Playing

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10-3. How can I connect network? CIFS/DLNA

External Internet

AP
Network Connection

AV Connection

DLNA Servers or
NAS Share Folder DLNA Server Software or
PC Share Folder

DLNA/CIFS File Sharing Range

In home network, Access Point is connected to PC, NAS, BD-HTS, etc.

My Media operation is guaranteed within only one Access Point.
Only in this case you can play your media normally.

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10-4. How can I Install PC bundle program for DLNA? DLNA

NO PC and BD-HTS are connected to one access point.

Check your network.
Check Setup -> Network Status, is it connected normally?

YES

NO Insert bundle CD in your PC and install program.

Install PC Bundle SW.
PC Server adds Firewall Exception of nero mdeia server automatically.

YES

NO
Share your media files. Add/Remove PC media folder in share item.

YES

NO
Check “Network Item”. You can check wired or wireless network.

YES

NO
Check “Start Server”. Check “Start Server” button.

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10-5. How can I Share new files and folders using DLNA? DLNA

Add new files and folders. NO 1. Double-click the “Nero MediaHome 4 Essentials” icon on the desktop
tray.
2. Click [Network] icon on the left and define your network name in the
YES [Network name] field. The Network name you enter will be recognized
by your BD-HTS.
3. Click [Shares] icon on the left.
4. Click [Local Folders] tab on the [Shared] screen.
5. Click [Add] icon to open the [Browse Folder] window.
6. Select the folder containing the files you want to share. The selected
folder is added to the list of shared folders.
7. Click [Start Server] icon to start the server.

Shared folders or files are not NO 1. Click the folder on the [Local Folders] tab and click [Rescan Folder] at
displayed on BD-HTS. the [More] button.

2. If you want more information, see Help menu.

Visit the www.nero.com for more information and software tools

10-6. How many DivX subtitle is supported? CIFS/DLNA

Cannot display subtitle. NO 1. Check the subtitle file name.

The subtitle file name must match the video file name. For example,
the following files will be accepted as subtiles for a given movie.
YES
“Time_Machine.avi” -------- video

“Time_Machine.srt” -------- subtitle

“Time_Machine.sub” -------- subtitle
“Time_Machine.smi” -------- subtitle

2. Check the subtitle file size. The file size is limited 2Mbytes.

3. Check the subtitle format. Supported subtitle format is as below.

SubRip(.srt/.txt), SAMI(.smi), Substation Alpha (.ssa/.txt), MicroDVD (.sub/.

txt), Subtitle System(.txt), Vobsub(.sub/.idx)

one more subtitle files. NO 1. Display priority

: If there are several subtitle files in a folder, display priority is this.

Priority High Low

File extension “.smi” “.idx” “.sub” “.srt” “.txt” “.ssa”

For example, if there are “Time_Machine.smi” and “Time_Machine.srt” in a

folder, “Time_Machine.smi” will be displayed.

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10-7. Network Error case DLNA

NO 1. Check BD-HTS Network Status

No Server Found. 2. Check the server and BD-HTS are connected to same access pointer.
3. Check server turn on.

YES

Network Error, 1. Check Server status

NO 2. if Server is ok, retry to conect server
Congestion Error,
Network Busy Error. 3. if server has no response, restart server
4. if Computer has no response, restart computer.
YES 5. If congestion error or network busy error is occurred repeatedly,
1) Turn off other devices that is connected to access point.
2) Restart Router

NO 1. Check if Nero is set with access deny.

Access Deny. Nero Server -> device (left menu)
-> select devices -> change Access Control -> set Access Allow

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10-8. Video Media Error case CIFS/DLNA

1. Check your share folders on the media server program in the PC.
NO 2. Find file you want to play.
No Server Found 3. Check that file extension is avi, mpg, mpeg.
4. Even if the file extension is avi, mpg or mpeg, the file may be not avi,
mpg or mpeg internally.
YES

1. Check your share folders on the media server program in the PC.
2. Find the file you want to play.
Not Supported Video Codec NO 3. Check video codec of the file is MKV,MP4,DIVX3.xx, DIVX4.xx, DIVX5.
xx,XVID, DIVX6.xx(Standard playback only), DIVX-HD, MPEG1 System
Stream, Mpeg2 Program Stream, Mpeg2 Transport Stream. This is sup-
ported.
YES

1. Check your share folders on the media server program in the PC.
2. Find the file you want to play.
Not Supported Audio Codec NO 3. Check audio codec of the file is Dolby Digital, DTS, MP3, WMA, AAC,
AC3, MPEG Layer 1 or Layer 2. This is supported.
4. Not all the WMA and AAC Audio format is compatible.
5. Check the file are recorded with GMC or Qpel. This is not supported.
YES

1. Check your share folders on the media server program on the PC

2. Find the file you want to play
NO 3. The file that video codec and audio codec are not playable on the set is
Unknown Video Format displayed with this pop-up message
4. Check that the file is playable in the PC.
5. Even if the file might be playable in the PC, this may be not supported
by our set.

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10-9. I can not find Nero media server DLNA

1. Local Area Network Should be connected

Check BD-HTS Network NO
Status

YES

1. Check that computer’s IP Address subset is same with HTS’s. (ex,

HX995 192.168.1.15, computer 192.168.1.xxx )
Check PC Network status NO

YES

1. Check Network Interface.

Network -> Network Interface
Check Nero SW NO 2. If it is wired connected, check wired network interface
if it is wireless connected, check wireless network interface.
3. Start Server

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10-10. Movie Playability Error Case CIFS/DLNA

1. Check video codec

ResumeStop/Search/Marker are NO : ResumeStop/Search/Marker are not supported when the video codec is
not supported MPEG1

2. Check AVI file structure

: A AVI file without index table does not support ResumeStop/Search/
YES Marker

3. Change DLNA server

: ResumeStop/Search/Marker is depended on DLNA Server ability.
Please use Bundle Nero Server.

1. Check video codec

: Scan is not supported when the video codec is MPEG1,
NO MPEG2 PS/TS
Scan is not supported
2. Check AVI file structure
: A AVI file without index table supports only 2 step scan.

10-11. PC Requirements CIFS

1. OS Requirements
NO : Windows® XP (Service Pack 2 or higher),
What is PC/OS Requirements? Windows Vista® (no Service Pack required)

2. PC Requirements
: 1.2 GHz Intel® Pentium® III or AMD Sempron™ 2200+ processors
YES
3. Network Requirements
: 100 Mb Ethernet, WLAN (IEEE 802.11b/g/n)

4. Detail Reference of File Share Settings

: If you use Windows® XP or Windows Vista®, visit link below for more
information on file share settings

Windows ® XP: http://support.microsoft.com/kb/304040

Windows Vista®: http://support.microsoft.com/kb/961498

Don’t support another OS like Some Mac OS may be supported. But, We don’t guarantee PC sharing
Mac OS? NO service on another OS.

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10-12. Folder Sharing in Windows XP CIFS
1. Right-click the appropriate folder > Click Sharing and Security... > As shown below [picture 1] and [picture
2], Properties window is shown. Properties window is changed as shown below [Picture 1] and [Picture 2]
with check [Use simple file sharing] in [Tools]-[Folder options]-[View] but available to set sharing with check
or not.

[Picture 1] [Picture 2] [Picture 3]

2. After Check and set sharing as shown above [Picture 1] and [Picture 2] , there is an icon of a hand holding
the shared folder.

3. PC with shared folder and BD-HTS are connected to same router. If user select My Media, user can use
CIFS Feature. (After selecting folder, usage is same as DLNA’s)

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10-13. Folder Sharing in Windows Vista CIFS
1. 1. By default, folder sharing process is same as Windows XP
2. The other things is the menu as shown below picture and Remember to release “Password-protected
sharing” option.

In control panel
>Network and Sharing Center
> Password-protected sharing
> Release Password-protected
sharing

10-14. No Server Found CIFS

No Server Found 1. Check Computer Turn On

(No Server icon At server Menu) NO 2. Check Computer is same network router.
3. Try Rescanning Button (Blue Button)
4. Then if Server is not found at Server Menu, Check Network property.
Start -> Network Environment (right click)->Property -> Local Area
Network (right click) -> Property
5. Check Microsoft Network Client is Checked
6. Disable Anti virus SW.

Must be Checked at “Microsoft

Network Client”

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10-15. I can not find shared folder on the Select a Server window CIFS/DLNA

NO 1. Check the network sharing is based on DLNA or CIFS

Check your Network Sharing - Server displayed on “Select a Server” has blue ball ( ) is based on
DLNA

YES

NO
If Network Sharing is DLNA? 1. Go to check your folder sharing on page (10-5).

YES

1. Check to clear guest password

NO
If Network Sharing is CIFS? In control panel -> Users -> Guest -> clear password
2. Check to clear Password-protected sharing” option
In control panel > Network and Sharing Center
YES > Password-protected sharing > Release Password-protected sharing
3. Check to clear all Firewall option
In control panel > Windows Firewall > Off
4. Check to stop AntiVirus Program

NO 1. if OS is Window XP, go to check on page(10-L)

If CIFS Sharing is right set? 2. If OS is Window Vista, go to check on page (10-M)
3. If OS is Others. Go and check OS supporting web site on your right OS.

10-16. User can go directly last used folder after power up. CIFS
But it may happen not to go directly last used folder.

Can’t find the used folder when > Wait 5 or 6 second after displaying the Home Menu, then enter the My
NO
you enter the My Media after Media Menu (See the following figure)
Power On : If you enter the My Media during the background server search time,
BD-HTS can’t find the used folder.

> Check the Server IP

: If Server IP was changed (by DHCP or by Manually), BD-HTS can’t find
the used folder

Network
Booting Connection Server Search
20 Sec. 3 Sec. 3 Sec. Elapsed
Time

Power ON Home Menu Network Enter

displayed Connect OSD My Media
displayed for a while

Background Normal Operation

Server Search
Time

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10-17. What do I input for requiring ID and Password? CIFS/DLNA

When you share folder on your PC, you may share folder with user ID and Password.
If it’s needed ID/Password for using the shared folder, you can enter ID/Password by using Keyboard menu.
If you can not see folder’ contents, please check your PC folder sharing setup. BD-HTS can remember 50 ID/Password.

Home Menu

DLNA and CIFS features are together in My Media menu.

DLNA and CIFS action’s Look & Feel are same.

DLNA Select a DLNA Server

CIFS
Select a CIFS Folder

ID/Password DLNA/CIFS Network Playback

Keyboard

ID / Password Certification

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11. WIRELESS NETWORK SETUP
11-1. Basic Guidance for wireless network troubles.

Expectable Causes

1. BD-HTS maybe do not receive the radio frequency signal interrupted

by different obstacle. The obstacle can be walls, objects, and the
other wireless device. Or the distance between AP and BD-HTS can
be the interrupting.

2. Just after change the AP configuration, the changed configuration

(SSID, channel..) does not be applied in AP. It can be also cause of
wireless network malfunctions.

3. The wireless part in BD-HTS is located on front panel of the product.

If, therefore, BD-HTS is placed in narrow space, something like a TV cabinet it maybe not receive the radio
frequency signal normally.

4. The wrong configuration of AP.

Possible Solutions

1. It is good that BD-HTS is placed around AP as close as possible.

If the signal strength bar of AP like picture, move the AP close to BD-HTS
around.

2. Clear away the obstacles around BD-HTS.

3. If AP’s location is far from BD-HTS, make move the AP’s height of location. For instance, above shelf.

4. Check that AP’s configurations are set normally. (Please refer to the next sheet for various troubles)

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11-2. When no Access Points or SSID after access point searching

Possible Solutions (By router configuration change)

1. Check that country setup of AP. The country setup should be set in
each country.
2. Check frequency band using now. The BD-HTS can operate in
2.4 GHz band not 5 GHz.
3. Check channel of band frequency. Available channel is different in
each country.
For example,
- U.S , Canada : 1 ch ~ 11 ch
- Korea, Europe : 1 ch ~ 13 ch
- Japan : 1 ch ~ 14 ch
4. Check the broadcasting SSID function of AP, make it enable.
5. If the result of the above check items is not valid, try the below process.

Check whether.
wireless router radio is enabled or not.

If not working

Check whether.
SSID broadcast is enabled or not.

If not working

Power off AP and on, then restart AP.

If not working

Change channel setup.

Ex) 1 ch --> 6 ch --> 11 ch

If not working

Change channel setup again.

Ex) 1 1ch --> auto

If not working

Reset AP to be factory initial status.

If not working

Move BD-HTS to AP around.

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11-3. When access point connection failed.

Expectable Causes

1. A wrong security key.

2. Interference between BD-HTS and router.
3. Some obstacles like walls, long distance or another wireless device.

Possible Solutions

1. Follow the basic guidance of previous page.

2. If not effect, try the below process

Power off AP and on, then restart AP. Reset AP to be factory initial status.

If not working If not working

Change from current security mode to No-security

Retry to setup wireless network connection.
mode.

If not working If not working

Move BD-HTS to AP around.

11-4. When wireless dynamic IP is not set.

Expectable Causes

1. Interference between BD-HTS and router.

2. Wrong configuration of IP address of AP.

Possible Solutions

1. AP should be used as DHCP server.

Check whether DHCP server of AP is activated or not.

Power off AP and on, then restart AP. Retry to setup wireless network connection.

If not working If not working

Reset AP to be factory initial status. Move BD-HTS to AP around.

If not working

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11-5. When only the WAN is not connected.

Expectable Causes

1. Some problems between AP (router) and ISP (Internet Service

Provider)
2. Simple Data Packet Error by Interference between BD-HTS and
router.

Possible Solutions

1. Confirm if there are no troubles home local internet line by PC.

2. Some ISP need their own unique DNS address. If it is, the DNS address should be set in AP.
3. If not effect, try the below process

Confirm WAN of AP is set as dynamic host configura- Retry to setup wireless network connection at the
tion protocol, DHCP. beginning.

If not working If not working

Power off AP and on, then restart AP. Move BD-HTS to AP around.

If not working If not working

Make AP’s MAC same with PC’s.

Reset AP to be factory initial status.
It’s possible by using MAC-Clone function of AP.

If not working

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11-6. When both WAN and LAN are not connected in the connection status.

Retry wireless network setup at the beginning

If not working

Reset AP to be factory initial status

Retry wireless network setup at the beginning

If not working

Confirm if there are no troubles home local internet

line by PC.

If not working

Reset AP to be factory initial status

11-7. When Push Button is not working.

Expectable Causes & Solutions of Push-Button is not

detected

1. This BD-HTS’s push button is same meaning of AP’s WPS-Button.

To connect with push button function, user must push button of AP
and push button of BD-HTS. The inverse sequence is also ok.
2. In some AP(router), user must enable the WPS function in
setup-menu. Then WPS-Push-Button function of AP is available.

Expectable Causes of WPS Time-Out

1. Each Push button of AP and BD-HTS must be pushed in

120seconds.
2. During 120seconds just after AP’s push button is pushed,
other device also can be connected with the AP by the device’s
push button.

Possible Solution

1. Try one more time from at the beginning of network connection.

2. Some AP does not support WPS Push Button function.

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12. VUDU (ONLY FOR USA)
12-1. Entering the Vudu.
(Before using the Vudu function, it guides a user network status)

Before starting VUDU service, user should make sure the internet
NO configured correctly.
Does It connect to internet? If failed, it displays the popup message to the user.
User can move to [Home] menu or [Network setting] menu as our
guideline.

12-2. Activation
(To rent or buy titles, a user must activate the player, Activating the unit establishes a connection
between the unit and Vudu account)

NO If you try to buy or rent a movie before activating your player, the
Press “Buy” tab in Movie Details activation code appears on the screen. Note the activation code of
your player.

YES

NO On your computer, visit www.vudu.com/activation and enter the

Visit Vudu site and enter
activation code in the [Activation Code] fields and click [Activate
activation code.
Device].

YES

NO Enter your [Email Address] and [password] to log into your account.
Log in your account If you are not a member of Vudu yet, click [Create an Account] to be a
member.

YES

NO If the activation is successfully done on your player, press ENTER to

Complete activation
complete the activation.

2-56
DIGITAL DISPLAY & MEDIA TRAINING MASTER
12-3. Purchasing titles
(To watch the stream video, you should browse and buy titles at the player.)

Rental videos are available for up to 30 days. Once you start to play
Select the title and Select [Buy] NO the movie, your viewing period is initiated. Viewing periods differ by
tab in Movie Details movie, but are typically either 24 or 48hours. You may watch the movie
as many times as you like within that time period.

YES

Vudu offers you a free 2-minute preview of any movie. By watching

NO the preview, you can also determine which quality level (HDX, HD
Select quality level
or SD) best suits your available network bandwidth prior to renting a
movie.

YES

NO If a user purchased the titles,

Check the title already
It display the alarm message on the screen.
purchased.
In “My Vudu”, users can see the rented or purchased titles.

12-4. Less Bandwidth and less resolution movie than expected

NO While playing a movie, press ENTER or DISPLAY to

Switching movie quality level show the movie info bar, and then use b B to select a movie quality level
(HDX, HD or SD) and press ENTER to confirm.

YES

NO This dialog will show up the 4th time playback needs to be paused
Switching Quality level dialog because of buffering. Users can select a lower quality level and fewer
buffering would occur.

12-5. Check your internet connection

Before starting Vudu service,

it is checked whether internet is connected or not,
but during the network communication,
it is detected that internet connection is closed.
A user make it sure that internet connection is working.

# Check Internet Access

Cannot connect to the internet.

Please make sure your internet connection is working properly,
and that your device is setup properly

2-57
DIGITAL DISPLAY & MEDIA TRAINING MASTER
13. PICASA
13-1. Create Picasa Web Albums Account

NO Visit “piccasaweb.google.com” and click the “Create an Account >>”

Don’t have a Picasa Web Albums
button.
account?
You can get 1 GB of free storage which can store about 4,000 pictures.

13-2. No Image Icon

“No Image” icon can appear on thumbnail list or full picture screen.
NO “No Image” means that the meta data of the image is still at the database
What is “No Image”?
server but the content has been removed because it violates Google’s
Terms of Service.

13-3. Network Congestion

“There may be network congestion” pop-up appears when the network is

When does the “There may be NO too slow to service the Picasa Web Albums.
network congestion” pop-up We try the service API and image request until it successes but if every
appears? request fails for 1 minutes then we show the pop-up and return to the
Netcast home menu.

2-58
DIGITAL DISPLAY & MEDIA TRAINING MASTER
14. PANDORA (ONLY FOR USA)
14-1. Pandora Initial Network Error Policy

Pandora Start
Does startup
Yes Does DNS query Yes Yes
Is Ethernet cable query successes
connected? successes? from Pandora
server?
No No No

“Check Ethernet
cable” Pop-up

No
Is Ethernet cable
connected?

Yes

“Check network
setting” Pop-up
Enjoy Music

14-2. Activation / Login Process

A1. Pandora Start • A1 : Loading Screen

• A2 : Checking Account
• A3 : Activation Page
• B1 : Sign-In Screen
• B2 : Username list Screen
• C : Create Station Screen
First time listener First time listener Previous listener • D : Station List and Player Screen
or
Previous listener
At least 1 station
?
* Return to last station played
A2. No Station
Pandora account
? Without station
A3. C. D.
Yes
B1.

Create Station & Song List

Activation
Activation Station
Code • Search
Sign-In • Virtual Switch accounts
• ID / Activation
Keyboard
B2.
Password URL Sign-in
• Virtual OK (Username list)
Keyboard

New username select Username select

New Username
?

2-59
DIGITAL DISPLAY & MEDIA TRAINING MASTER
14-3. Player Buffering Policy

* When does the “Buffering” pop-up appears?

If there is no more data to play at the buffer. The buffer can store about 90 seconds of music data.

* How much data is buffered?

- At the begging of music,
1) If the network is faster than 128 kbps, buffers 16 kbps of music data and start playing.
2) If the network is slower than 128 kbps, buffers 96 Kbytes of music data and start playing.

- After playing music,

1) Until the buffer is full.
2) When the buffer goes empty, buffers 15 seconds of music data and then restart playing.

* When does the “There may be network congestion” pop-up appears?

1) If the buffering continues for 1 minutes.
2) If the buffering pop-up appears more than 5 times in the same music.

2-60
DIGITAL DISPLAY & MEDIA TRAINING MASTER
15. ACCUWEATHER
15-1. The Request cannot be processed.

There may be network congestions.

Is “The Request cannot be NO Please retry it 2 or 3 more times.
processed.” message displayed? If it is Home menu, no data will be displayed.
If it is Favorite City menu, it will return to the favorite city list.

YES

NO
Although you did retry 2~3 times, Network is not setup correctly.
same symptom occurs? Please check the network status.

2-61
DIGITAL DISPLAY & MEDIA TRAINING MASTER
16. VIEWSTER
16-1. Viewster setup
(Before using the Viewster function, it guides a user network status)

YES

If there is a DHCP (Dynamic Host Configuration Protocol) server on the

NO local area network (LAN), this player will automatically be allocated an
Although you did retry 2~3 times,
IP address. If there is no DHCP server on the network and you want to
same symptom occurs?
set the IP address manually, select [Static IP] then set the [IP Address],
[Subnet Mask], [Gateway] and [DNS Server] using [IP Setting] option

YES

NO Select [NETWORK] on the [Setup] menu. And then Select [IP Mode]
Checking Network Configuration option on the [NETWORK] menu. And then Check the Network status indi-
cator changes according to Network configuration.

2-62
DIGITAL DISPLAY & MEDIA TRAINING MASTER
16-2. Purchasing the titles. (user must log-in and pay to watch movie)

Press “Watch” tab in Movie NO If you try to watch movie before log-in your player,
Details first the screen will show to choose video and subtitle language.

YES

Choose video and subtitle NO Choose video and subtitle language what you want, and then the screen
language will show the log-in page

YES

NO Enter your [Email Address] and [password] to log into your account.
Pay with your account You can enter your [Phone number] and [PIN] code to pay.
Click [Pay & Watch] to watch the movie.

YES

A subscription to Viewster offers you access to all films within that

particular subscription package.
NO 1. If yes, the app will store your login details, and you can watch other
Activate Now?
movies without activate.
2. If no, you can watch current movie, and if you want to watch another
movie, you have to log in again.

2-63
DIGITAL DISPLAY & MEDIA TRAINING MASTER
16-3. Log in Process
(user must log-in and pay to watch movie)

NO If you are logged in and browsing a particular film page, the app will let
Press “Options” tab in Viewster
you know whether or not that films is in your active subscription and if it’s
MAIN
in the valid period.

YES

Enter your [Email Address] and [password] to log into your account.
NO You can check “Remember me”, it will allow the app to automatically recall
Choose “Log in”
your username and password so you won’t have to type in them for
subsequent logins.

YES

NO If you forgot login details, enter your email address and press “send”
Log in your account
button. It will give your account information by mail.

16-4. Play title restriction

A user meet an error code, NO It will be supported by Viewster with that error.
when he try to playback. It is not covered by LGE.

2-64
DIGITAL DISPLAY & MEDIA TRAINING MASTER
17. ACCEDO
17-1. Accedo Feature
(Accedo support the service about several games. You can select the game title, and enjoy the game.)

Accedo menu Select Game Enjoy game

Help menu

17-2. Accedo Setup

(By connecting the unit to broadband Internet, you can use Accedo function)

YES

If there is a DHCP (Dynamic Host Configuration Protocol) server on the

YES

2-65
ONE POINT REPAIR GUIDE
1. NO POWER PROBLEM
No power problem occurs when you power on the unit.

1-1. Fuse & Bridge diode

1-1-1. Solution
Replace F901, BD901 on SMPS board.

1-1-2. How to troubleshoot (Countermeasure)

1) Look at the physical of fuse F901.
2) Check the bridge diode BD901

1-1-3. Service hint (Any picture / Remark)

No Power
BD901 is Defective

<Fuse, F901>
Can look at the physical condition

S/W Error
IC901, IC902 are Defective

No Power
F901 is Defective

< SMPS board top view >

2-66
ONE POINT REPAIR GUIDE
1. NO POWER PROBLEM
No power problem occurs when you power on the unit.

1-2. VFD, 14 VA, 6 VA, 3.8 VA

1-2-1. Solution
Replace D918, D953, D952, D951, D950, IC902.

1-2-2. How to troubleshoot (Countermeasure)

Case 1) FLD abnormal: Check D950, D951, ZD950, ZD951, FR950 and replace it.
Case 2) 6 VA abnormal: Check D952 and replace it.
Case 3) 14 VA abnormal: Check D953 and replace it.
Case 4) 3.8 VA abnormal: Check D918 and replace it.
Case 5) All Voltage abnormal: Check IC902 and replace it.

1-2-3. Service hint (Any picture / Remark)

FLD No Power V
D950 is Defective Vkk No Power
CASE 1 ZD95
D951 is Defective

No Power
D911 is Defective

6.3 VA No Power
CASE 5 CASE 2 D952 is Defective

13 VA No Power
D953 is Defective
CASE 4
3

CASE 4

CASE 1
CASE 3
CASE 2

CASE
CASE55
CASE 1

< SMPS board top view >

2-67
ONE POINT REPAIR GUIDE
2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR
“PLEASE WAIT” ON FRONT PANEL
When you turn on your set, it will blank / no message or “PLEASE WAIT” display on front panel, and
it will not boot-up.

2-1. D101 (NO 3.3 VA)

2-1-1. Solution
Replace D101 on MAIN board.

2-1-2. How to troubleshoot (Countermeasure)

1) Please check 3.7 VA (yellow signal).
2) If 3.7 VA is abnormal, please check SMPS board.
3) If 3.7 VA is OK, but 3.3 VA is abnormal. replace D101.

2-1-3. Service hint (Any picture / Remark)

D101
A:3.7 VA
B:3.3 VA

< Main board top view >

2-68
ONE POINT REPAIR GUIDE
2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR
“PLEASE WAIT” ON FRONT PANEL
When you turn on your set, it will blank / no message or “PLEASE WAIT” display on front panel, and
it will not boot-up.

2-2. IC155 (NO 3.3 V)

2-2-1. Solution
Replace IC155 on MAIN board.

2-2-2. How to troubleshoot (Countermeasure)

1) Please check 3.3 V of L158 on MAIN board.
2) If 3.3 V voltage doesn’t come out, check IC155 pin3 (VCC_3.7VA).
When you figure out those power if there is no 3.7 VA, please check 3.7 VA from SMPS board.
For the solution please back to the solution 1.
3) If 3.7 VA input is normal, first of all check DCDC3.3_CTRL is high (IC101 pin58).
If DCDC3.3_CTRL is high, check R129, R181 and if there’s no defective component then replace IC155.
4) If DCDC3.3_CTRL isn’t high, you may need to replace IC101.
5) After changing it, if the set is still not booting :
- Refer to the next page for checking another power source. (1.2 V, 1.5 V)
- Check Crystal X501 refer to item 2-5.
- Check NAND Flash IC (IC504) refer to item 2-6.
- Check DDR IC (IC502, IC503) refer to item 2-7.
- Check MT8560 IC (IC501) refer to item 2-8.

2-2-3. Service hint (Any picture / Remark)

L158
IC155
< Main board bottom view >

2-69
ONE POINT REPAIR GUIDE
2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR
“PLEASE WAIT” ON FRONT PANEL
When you turn on your set, it will blank / no message or “PLEASE WAIT” display on front panel, and
it will not boot-up.

2-3. IC153 (NO 1.2 V)

2-3-1. Solution
Replace IC153 on MAIN board.

2-3-2. How to troubleshoot (Countermeasure)

1) Please check 1.2 V of C181 on MAIN board.
2) If 1.2 V voltage doesn’t come out, check IC153 pin8 (VCC 14 VA).
3) If VIN1 (pin8) of IC153 is not 14 VA.
First, check CN150 and if there’s no defective component, please check SMPS board.
4) After fixing it, if the set is still not booting :
Check L154 and finally check IC153 or replace.
5) After fixing it, if the set is still not booting :
- Refer to the next page for checking another power source. (3.3 V, 1.5 V)
- Check Crystal X501 refer to item 2-5.
- Check NAND Flash IC (IC504) refer to item 2-6.
- Check DDR IC (IC502, IC503) refer to item 2-7.
- Check MT8560 IC (IC501) refer to item 2-8.

2-3-3. Service hint (Any picture / Remark)

L154

C181
IC153
< Main board top view >

2-70
ONE POINT REPAIR GUIDE
2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR
“PLEASE WAIT” ON FRONT PANEL
When you turn on your set, it will blank / no message or “PLEASE WAIT” display on front panel, and
it will not boot-up.

2-4. IC153 (NO 1.5 V)

2-4-1. Solution
Replace IC153 on MAIN board.

2-4-2. How to troubleshoot (Countermeasure)

1) Please check 1.5 V of C174 on MAIN board.
2) If 1.2 V voltage doesn’t come out, check IC153 pin13 (VCC_14VA).
3) If VIN2 (pin13) of IC153 is not 14 VA.
First, check CN150 and if there’s no defective component, please check SMPS board.
4) After fixing it, if the set is still not booting :
Check L153 and finally check IC153 or replace.
5) After fixing it, if the set is still not booting :
- Refer to the next page for checking another power source. (3.3 V, 1.2 V)
- Check Crystal X501 refer to item 2-5.
- Check NAND Flash IC (IC504) refer to item 2-6.
- Check DDR IC (IC502, IC503) refer to item 2-7.
- Check MT8560 IC (IC501) refer to item 2-8.

2-4-3. Service hint (Any picture / Remark)

IC153
L153
C174

< Main board top view >

2-71
ONE POINT REPAIR GUIDE
2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR
“PLEASE WAIT” ON FRONT PANEL
When you turn on your set, it will “PLEASE WAIT” display on front panel, and it will not boot-up
normally.

2-5. X501

2-5-1. Solution
Replace X501 on MAIN board.

2-5-2. How to troubleshoot (Countermeasure)

1) Please check the soldering status of 27 MHz crystal (X501).
2) Please check the frequency of 27 MHz crystal (X501).
3) If the crystal doesn’t oscillate, replace X501.
4) After changing it, if the set is still not booting :
- Check NAND Flash IC (IC504) refer to item 2-6.
- Check DDR IC (IC502, IC503) refer to item 2-7.
- Check MT8560 IC (IC501) refer to item 2-8.

2-5-3. Service hint (Any picture / Remark)

X501

< Main board top view >

2-72
ONE POINT REPAIR GUIDE
2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR
“PLEASE WAIT” ON FRONT PANEL
When you turn on your set, it will “PLEASE WAIT” display on front panel, and it will not boot-up
normally.

2-6. IC504 (NAND FLASH MEMORY)

2-6-1. Solution
Replace IC504 on MAIN board.

2-6-2. How to troubleshoot (Countermeasure)

1) Please check physical status of IC504 on your eyes.
2) Check the VCC (3.3 V) of IC504 and if it’s normal, please replace IC504.
(Please make sure IC504 has proper program.)
3) After changing it, if the set is still not booting :
- Check DDR IC (IC502, IC503) refer to item 2-7.
- Check MT8560 IC (IC501) refer to item 2-8.

2-6-3. Service hint (Any picture / Remark)

IC501 IC502

IC504 IC503

< Main board bottom view >

2-73
ONE POINT REPAIR GUIDE
2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR
“PLEASE WAIT” ON FRONT PANEL
When you turn on your set, it will “PLEASE WAIT” display on front panel, and it will not boot-up
normally.

2-7. IC502, IC503 (DDR3 MEMORY)

2-7-1. Solution
Replace IC502, IC503 on MAIN board.

2-7-2. How to troubleshoot (Countermeasure)

1) Please check 0.75 V of DDR3_VREF (C545).
Please check 1.5 V of C523.
2) If it doesn’t work even though IC153, IC155, IC101 are no problem,
IC502, IC503 (DDR memory) could have problem.
3) After changing it, if the set is still not booting :
- Check MT8560 IC (IC501) refer to item 2-8.
- Check MAIN board refer to item 2-9.

2-7-3. Service hint (Any picture / Remark)

IC501 IC502

C523
IC503
C545
DDR3_VREF

< Main board bottom view > < Main board top view >

2-74
ONE POINT REPAIR GUIDE
2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR
“PLEASE WAIT” ON FRONT PANEL
When you turn on your set, it will “PLEASE WAIT” display on front panel, and it will not boot-up
normally.

2-8. IC501 (MPEG IC)

2-8-1. Solution
Replace IC501 on MAIN board.

2-8-2. How to troubleshoot (Countermeasure)

1) Please check 1.2 V.
Please check 3.3 V.
Please check 1.5 V.
Please check RESET# (IC101 pin73).
2) If it doesn’t work even though 1.2 V / 1.5 V / 3.3 V power and RESET# are no problem, IC501 MT8560
could have problem.
3) If RESET# isn’t high, you may need to replace IC101.
4) After changing it, if the set is still no booting, check MAIN board refer to item 2-9.

2-8-3. Service hint (Any picture / Remark)

IC101
IC501 R134
RESET#

< Main board bottom view > < Main board top view >

2-75
ONE POINT REPAIR GUIDE
2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR
“PLEASE WAIT” ON FRONT PANEL
When you turn on your set, it will “PLEASE WAIT” display on front panel, and it will not boot-up
normally.

2-9. MAIN BOARD

2-9-1. Solution
Replace MAIN board.

2-9-2. How to troubleshoot (Countermeasure)

1) Please remove IC501 ~ IC504 and then check the Impedance between each signal (DATA, ADDRESS,
and so on.)
2) If there is some Impedance (a few Ω or infinite Ω) especially power source trace, PCB via might be bro-
ken. You’d better replace MAIN board.

2-9-3. Service hint (Any picture / Remark)

IC501 IC502

IC503

< Main board bottom view >

2-76
ONE POINT REPAIR GUIDE
3. WIRED NETWORK CONNECTION ERROR
When you connect AccuWeahter, You-tube or Picasa through the wired LAN, the “no connection”
message appears.

3-1. JK250 (ETHERNET JACK)

3-1-1. Soulution
Replace JK250 on MAIN board.

3-1-2. How to troubleshoot (Countermeasure)

1) Check you internet connection. Make sure it connect properly to modem or router.
2) If internet connection OK, please check the ethernet Jack (JK250).
3) If there is soldering problem, please re-soldering pin JK250.
4) If after re-soldering problem still occurs, replace JK250.
5) If problem still occurs after replace JK250. Check MT8560 IC (IC501). Refer to item 2-8.

3-1-3. Service hint (Any picture / Remark)

JK250

< Main board top view >

2-77
ONE POINT REPAIR GUIDE
4. BAD HDMI VIDEO / AUDIO OUTPUT
When unit is connected to HDMI TV using HDMI cable, picture shows bad color, no output or mixed
color on the screen. But component output is OK.

4-1. JK801 (HDMI JACK)

4-1-1. Soulution
Replace JK801 (HDMI jack).

4-1-2. How to troubleshoot (Countermeasure)

1) Check JK801 pin soldering.
2) If there is short soldering on pin JK801, re-soldering pin JK801.
3) If problem still occurs, check D801, D802, R838, R839.
If issue still NG, replace IC501.

4-1-3. Service hint (Any picture / Remark)

JK801

< Main board top view >

2-78
ONE POINT REPAIR GUIDE
5. NO SPEAKER OUTPUT
When unit is connected to Speaker using speaker cable, no speaker output.

5-1. AMP BOARD

5-1-1. Solution
Replace AMP board.

5-1-2. How to troubleshoot (Countermeasure)

1) Check voltage at CN601.
- If 36 V,14 VA, 3.8 VA voltage doesn’t come out, re-soldering pin CN601.
2) Check voltage at IC700, IC701, IC702.
- If 36 V, 12 V voltage doesn’t come out, check IC600 and SMPS board.
3) Check the AMP_SD signal of pin22 at CN600.
- If this pin is low, replace IC700, IC701, IC702.
4) If problem still occurs, replace AMP board.

5-1-3. Service hint (Any picture / Remark)

12 V

IC600

CN601
36 V

CN600 14 VA

3.8 VA
AMP_SD (pin22)
< Main board top view >

2-79
ELECTRICAL TROUBLESHOOTING GUIDE
1. SYSTEM POWER SUPPLY ON SMPS BOARD
No 3.8 VA.
YES

NO
Is F901 normal? Replace F901. (same fuse)
YES

NO
Is TH901 normal? Replace TH901.
YES

NO
Is BD901 normal? Replace BD901.
YES

NO
Is the VCC (11 V ~ 25 V) supplied to IC902 pin5? Is D918 normal?
YES YES

Power Line of MAIN PCB is short. Check or replace D918.

No 6 VA.
YES

NO
Is F901 normal? Replace F901. (same fuse)
YES

NO
Is TH901 normal? Replace TH901.
YES

NO
Is BD901 normal? Replace BD901.
YES

NO
Is the VCC (11 V ~ 25 V) supplied to IC902 pin5? Is D952 normal?
YES YES

Power Line of MAIN PCB is short. Check or replace D952.

2-80
ELECTRICAL TROUBLESHOOTING GUIDE

No 14 VA.
YES

NO
Is F901 normal? Replace F901. (same fuse)
YES

NO
Is TH901 normal? Replace TH901.
YES

NO
Is BD901 normal? Replace BD901.
YES

NO
Is the VCC (11 V ~ 25 V) supplied to IC901 pin5? Is D953 normal?
YES YES

Power Line of MAIN PCB is short. Check or replace D953.

2. AMP POWER SUPPLY ON SMPS BOARD

No 31.5 V / 25 V
YES

NO
Is the P-CTL normal? Check the MICOM IC.
YES

NO
Is the VCC (11 V ~ 25 V) supplied to IC901 pin7? Is Q901 normal?
YES YES

Check or replace Q901.

NO
Is IC901 normal? Replace IC901.
YES

NO
Is Q902 normal? Replace Q902.
YES

NO
Is D955 normal? Replace D955.
YES

Power Line of MAIN or AMP PCB is short.

2-81
ELECTRICAL TROUBLESHOOTING GUIDE
3. POWER SUPPLY ON MAIN BOARD
No 3.3 V.
YES

NO
Is the VCC 3.7 VA supplied to IC155 pin3? Check 3.7 VA on SMPS Board.
YES

NO
Is there ‘H’ signal at IC155 pin2? Check IC101 pin58 (DCDC33_CTRL).
YES

Check IC155 and replace.

No 5 V.
YES

NO
Is the VCC 6 VA supplied to IC152 pin2? Check 6 VA on SMPS Board.
YES

NO
Is there ‘H’ signal at IC152 pin1? Check IC101 pin68 (LDO_CTRL).
YES

Check IC152 and Replace.

No 1.2 V.
YES

NO
Is the VCC 14 VA supplied to IC153 pin8? Check 14 VA on SMPS Board.
YES

NO
Is there 1.2 V at IC153 pin9? Check IC101 pin60 (DCDC12_CTRL).
YES

Check IC153 and replace.

No 1.5 V.
YES

NO
Is the VCC 14 VA supplied to IC153 pin13? Check 14 VA on SMPS Board
YES

NO
Is there 1.5 V at IC153 pin12? Check IC101 pin59 (DCDC15_CTRL).
YES

Check IC153 and replace.

2-82
ELECTRICAL TROUBLESHOOTING GUIDE
4. SYSTEM PART
Power On.
YES

“WELCOME” NO IC101 NO
Check D101 and SMPS board.
Display on FLD OK? 3.3VA_MICOM, 3.3 V OK?
YES YES

X101 NO
20.000 MHz OK ? Replace X101.
YES

Replace IC101 UPD78F1164GF. MAIN BOARD

3.3 VA, FL+, FL- OK?

NO Check Q303, Q308 and
SMPS board.
YES

VFD_STB, VFD_CLK, NO
VFD_RX OK? Check IC101 and CN305.
YES

Check DIS301. TIMER BOARD

“LG Logo” NO IC501 VCC 1.2 V, 1.5 V, NO Check IC153, IC155 and
Display on monitor OK? 3.3 V OK? SMPS board.
YES YES

X501 NO
27.000 MHz OK? Replace X501.
YES

IC504 NO
NF_ALE, NF_CLE OK? Replace IC504. (NAND Flash)
YES

Replace IC501 MT8560 or

IC502, IC503.

“LG Logo” NO Proper assemble MAIN and NO

Assemble properly.
display on monitor oK? FRONT PCB OK?
YES YES

System part OK. 4A

2-83
ELECTRICAL TROUBLESHOOTING GUIDE
5. NO CVBS VIDEO OUTPUT
No CVBS video on Display.
YES

NO
Is there CVBS signal on L203? Check IC501’s VCC or replace IC501.
YES

Check JK203 and RCA cable connection.

6. NO AUDIO OUTPUT
Optical function.
YES

6A IC201 pin6 NO
Check JK203 or replace.
OPT_IN signal OK?
YES

IC201 pin11 signal OK?

NO Check IC201 or replace
X201 trace.
YES

IC201 pin27, 28, 29, 31 NO

I2S signal OK? Check IC201 or replace.
YES

CN254 pin11, 12, 15 NO Check IC501’s I2S output

6B signal OK? trace.
YES

R612, R613 signal OK?

NO Check IC602’s I2S output
trace.
YES

CN600 pin24, 22, 18, 17, NO

16 signal OK? Check IC101’s signal trace.
YES

IC700 pin35, 39 NO Check IC700 or replace

signal OK? IC700, IC701, IC702.
YES

Replace AMP PCB

2-84
ELECTRICAL TROUBLESHOOTING GUIDE

Portable function.
YES

NO
CN251 pin4, 6 audio L/R OK? Check CN251 and JACK PCB.
YES

NO
IC200 pin43, 42, 41 signal OK? Check IC200 or replace.
YES

Tuner function.
YES

NO
TUN201 pin1, 2, 3, 4 signal OK? Check IC101 or replace.
YES

NO
TUN201 pin7, 8 audio L/R OK? Check TUN201 or replace.
YES

NO
IC200 pin43, 42, 41 signal OK? Check IC200 or replace.
YES

BD/CD/DVD disc or USB play.

YES

2-85
ELECTRICAL TROUBLESHOOTING GUIDE
7. NO HDMI OUTPUT
No HDMI audio / video output.
YES

NO
JK801’s status OK? Replace JK801.
YES

NO
JK801 pin18 VCC 5 V OK? Check VCC 5 V line.
YES

NO
JK801 pin19 HPD about 3.3 V OK? Check hot plug detect signal from TV.
YES

NO
Is there signal on R836, R837? Check I2C trace from IC501.
YES

NO
Is there signal on TMDS? Check TMDS trace from IC501.
YES

Replace IC501.

2-86
WAVEFORMS
1. SYSTEM PART - 1

IC501 MT8560 X-TAL 27 MHz

2-87
2. SYSTEM PART - 2 (SYSTEM MEMORY)

IC501 MT8560 BA0

4
3
2

3 5

IC501 MT8560 WE#

4
5

IC501 MT8560 CAS# IC501 MT8560 CK

2-88
3. VIDEO PART (100% FULL COLOR BAR)

CVBS

2-89
4. AUDIO PART - 1 (S/PDIF)

CS8422_AUDIO_SPDIF IN

2-90
5. AUDIO PART - 2 (I2S)

8 9 10 11

8 t jsr

9 ijr

10 sy jr

kh{ hW

2-91
6. HDMI PART

12
13

H_SDA 14

H_SCL

14
15

HDMI_CLK_N HDMI_0_N

2-92
WIRING DIAGRAM

: HARNESS
FAN
: FFC
Wireless TX
(Dongle)
DIP 22P
CN201 CN101 DIP 2P

CN250 SMD 18P CN600

MAIN AMP

SMD 24P
SMD 24P
CN254

CN253 SMD 8P

CN252 SMD 5P CN601

DIP 8 PIN (Male)
SMD 45P SMD 8P SMD 5P
(Female)
CN303 CN301 CN302 CN902

DIP 14P(T)
SMPS
CN251 CN150
SMD (A) 18P DIP 14P(T) CN901

Optional part

SMD 5P SMD 8P
DIP(A) 18P SMD 45P SMD 8P SMD 5P Wi-Fi BT
CN202
PICK-UP & MD
JACK DIP(A) 18P
(USB1, Port. in) CN305
FRONT

2-93 2-94
BLOCK DIAGRAM

Aux DATA0
LRCK ARC IC
ARC_SPDIF
Tuner ADC SCLK
TC90708
Portable CS5346 DIR
DIR_MCLK CS8422 HEAC+/-

24.576 MHz AMP Board

HDMI 24.576 MHz
SPDIF_IN
Optical M_LRCK
M_BCK
M_DATA0,1,2C PWM AMP
PWM_RST…
DIR_RST/CLK/DAT DIR_BCK/LRCK/DATA PS9860 TAS5612Ý3

MIC
MIC_SIG ADC
PCM1808

W_DATA0,1,2
Wireless Board

W_LRCK
W_BCK
M_MCLK
MIC_DATA HPD
DDC/CEC SMSC Module
CVBS TMDS
Wireless
Ethernet TX, RX
MT8560 M_LRCK
M_BCK
WL_CLK/DAT
2CH TX Module
USB/IPOD D+,D-,5V M_DATA0,1,2
(1.2 V/ 1.5 V/ 3.3 V)
WIFI D+,D-,5V
1000 DMIPS ARM1176
UART 289Pin, 17x17 BGA
BT 20 MHz Front Board
HDMI TX, USB *3, RMVB
27 MHz
Pickup
45P/ FFC RF,A,B,C,D,E,F VFD
UART MC3401
5P: SLOT, 4P: TRAY MICOM VOL/VFD/KEY
OPU
8P: MOTOR UPD78F1164
M.Driver (9ch) E2P
TPIC2050
DDR3 X2 NAND
CP Chip
384MB 512MB

2-95 2-96
IMPORTANT SAFETY NOTICE SPECIAL COMPONENTS ARE SHADED ON THE NOTE :

CIRCUIT DIAGRAMS
SCHEMATIC FOR EASY IDENTIFICATION. 1. Shaded( ) parts are critical for safety. Replace only
WHEN SERVICING THIS CHASSIS, UNDER NO THIS CIRCUIT DIAGRAM MAY OCCASIONALLY with specified part number.
CIRCUMSTANCES SHOULD THE ORIGINAL DESIGN DIFFER FROM THE ACTUAL CIRCUIT USED. THIS 2. Voltages are DC-measured with a digital voltmeter
BE MODIFIED OR ALTERED WITH OUT PERMISSION
1. SMPS CIRCUIT DIAGRAM FROM THE LG CORPORATION. ALL COMPONENTS
SHOULD BE REPLACED ONLY WITH TYPES
WAY, IMPLEMENTATION OF THE LATEST SAFETY
AND PERFORMANCE IMPROVEMENT CHANGES
during Play mode.

INTO THE SET IS NOT DELAYED UNTIL THE NEW

IDENTICAL TO THOSE IN THE ORIGINAL CIRCUIT. SERVICE LITERATURE IS PRINTED.

FLD No Power Vcc No Power

12 D950 is Defective Vkk No Power ZD950, ZD951 are Defective
D951 is Defective
No Power
BD901 is Defective
No Power
D911 is Defective
11

6.3 VA No Power
10 D952 is Defective

13 VA No Power
D953 is Defective

7 3.7 VA No Power
S/W Error Switching Error D918 is Defective
IC901, IC902 are Defective
PC900, IC952 are Defective

6 No AMP Power
PC901, Q901 are Defective

5 No Power Vcc No Power

F901 is Defective D955 is Defective

2
Switching Error
PC902, IC953 are Defective
Warning
Parts that are shaded are critical with
respect to risk of fire or electrical shock.

1
SMPS
EAX64755401 Rev1.2(2)
2011. 12. 27
A B C D E F G H I J K L M N O P Q R S T

2-97 2-98
2. MAIN - MICOM CIRCUIT DIAGRAM

1
MICOM
EAX65105302(#2) Rev1.1(1)
2013.01.21
A B C D E F G H I J K L M N O P Q R S T

2-99 2-100
3. MAIN - POWER CIRCUIT DIAGRAM

1
POWER
EAX65105302(#3) Rev1.1(1)
2013.01.21
A B C D E F G H I J K L M N O P Q R S T

2-101 2-102
4. MAIN - CPU CIRCUIT DIAGRAM

12
8 9 10 11

4
3
8
2

5
6

1
: WAVEFORM NUMBER CPU
EAX65105302(#4) Rev1.1(1)
2013.01.21
A B C D E F G H I J K L M N O P Q R S T

2-103 2-104
5. MAIN - MEMORY CIRCUIT DIAGRAM

1
MEMORY
EAX65105302(#5) Rev1.1(1)
2013.01.21
A B C D E F G H I J K L M N O P Q R S T

2-105 2-106
6. MAIN - LOADER CIRCUIT DIAGRAM

1
LOADER
EAX65105302(#6) Rev1.1(1)
2013.01.21
A B C D E F G H I J K L M N O P Q R S T

2-107 2-108
7. MAIN - ADC/ DIR CIRCUIT DIAGRAM

1
: WAVEFORM NUMBER ADC/ DIR
EAX65105302(#7) Rev1.1(1)
2013.01.21
A B C D E F G H I J K L M N O P Q R S T

2-109 2-110
8. MAIN - I/O CIRCUIT DIAGRAM

12
13
9

15
8

1
: WAVEFORM NUMBER I/O
EAX65105302(#8) Rev1.1(1)
2013.01.21
A B C D E F G H I J K L M N O P Q R S T

2-111 2-112
9. AMP - PWM CIRCUIT DIAGRAM

1
PWM
EAX65033801(#2) Rev1.7(7)
2013.01.21
A B C D E F G H I J K L M N O P Q R S T

2-113 2-114
10. AMP - AMP CIRCUIT DIAGRAM

1
AMP
EAX65033801(#2) Rev1.7(7)
2013.01.21
A B C D E F G H I J K L M N O P Q R S T

2-115 2-116
11. JACK CIRCUIT DIAGRAM (OPTIONAL PART)
11-1. USB/ PORTABLE/ MIC CIRCUIT DIAGRAM
12

JACK(USB+PORTABLE+MIC)
EAX65038601 Rev1.3(3)
2012.12.11

1
JACK(USB+PORTABLE+MIC)
EAX65038601 Rev1.3(3)
2012.12.11
A B C D E F G H I J K L M N O P Q R S T

2-117 2-118
JACK CIRCUIT DIAGRAM (OPTIONAL PART)
11-2. USB/ PORTABLE CIRCUIT DIAGRAM
12

1
JACK(USB+PORTABLE)
EAX65038701 Rev1.5(5)
2012.12.11
A B C D E F G H I J K L M N O P Q R S T

2-119 2-120
12. FRONT CIRCUIT DIAGRAM

1
FRONT
EAX65053801 Rev1.4(4)
2013.01.03
A B C D E F G H I J K L M N O P Q R S T

2-121 2-122
CIRCUIT VOLTAGE CHART MEMO
Pin No. Desc. Voltage Pin No. Desc. Voltage
IC101 UPD78F1164GF (Top Side) 4 3.3V (VDD) 3.316
30 EVDD1 3.43 IC301 TPIC2050 (Bottom Side)
47 AVREF1 3.43 3 P12V_3 12.54
50 AVREF0 3.43 56 P5V_2 5.01
99 VDD 3.43 IC302 AZ1117 (Bottom Side)
100 EVDD0 3.43 3 INPUT 12.84
IC102 M24C16 (Bottom Side) 4 OUTPUT 9.45
8 VCC 3.44 IC303 LM27152 (Bottom Side)
IC103 AZ7027 (Bottom Side) 2 INPUT 6.84
1 VCC 3.69 4 OUTPUT 4.95
3 OUT 3.27 IC501 MT8560 (Bottom Side)
IC150 LM27152 (Bottom Side) E16 AVDD33 3.355
2 IN 12.2 C12 AVDD33 3.355
4 OUT 12.08 D21 DVCC33 3.355
IC151 LM37102 (Bottom Side) E22 DVCC33 3.355
2 VIN 6.77 T18 VCC15 1.518
3 VOUT 5.25 J20 VCC15 1.518
IC152 LM37102 (Top Side) K19 VCC15 1.518
2 IN 6.2 N20 VCC15 1.518
3 OUT 4.99 W16 VCC15 1.518
IC153 TPS65252RHD (Top Side) L19 VCC15 1.518
8 VIN1 12.79 L20 VCC15 1.518
13 VIN2 12.79 P19 VCC15 1.518
7 BST1 1.214 N19 VCC15 1.518
9 LX1 1.214 IC505 MFI337S3959 (Top Side)
10 LX1 1.214 8 VCC 3.329
11 LX2 1.524 D101 SDB1040 (Top Side)
12 LX2 1.524 1 Anode 3.73
14 BST2 1.524 2 Cathode 3.416
IC155 TJ4230GDP (2A) (Top Side) ZD101 (Bottom Side)
3 VIN 3.725 1 Anode GND
6 VOUT 3.281 2 Cathode 3.272
IC200 CS5346 (Top Side)
5 VLC 3.279
14 VA 4.99
36 VLS 3.28
46 VD 3.278
IC201 CS8422 (Top Side)
3 VA 3.324
21 VL 3.332
IC202 LM37102D (Top Side)
2 VIN 3.73
3 VOUT 3.297
IC206 PCM1808 (Top Side)
3 5V (VCC) 5.3

2-123 2-124
PRINTED CIRCUIT BOARD DIAGRAMS
1. SMPS P. C. BOARD
(TOP VIEW) (BOTTOM VIEW)

NOTES) Warning NOTES) Warning

NOTES) Parts that are shaded are critical NOTES) Parts that are shaded are critical
NOTES) with respect to risk of fire or NOTES) with respect to risk of fire or
NOTES) electricial shock. NOTES) electricial shock.

2-125 2-126
2. MAIN P. C. BOARD
(TOP VIEW) (BOTTOM VIEW)

2-127 2-128
3. AMP P. C. BOARD
(TOP VIEW) (BOTTOM VIEW)

2-129 2-130
4. JACK P. C. BOARD (OPTIONAL PART)
4-1. USB/ PORTABLE/ MIC P. C. BOARD
(TOP VIEW) (BOTTOM VIEW)

4-2. USB/ PORTABLE P. C. BOARD

(TOP VIEW) (BOTTOM VIEW)

2-131 2-132
5. FRONT P. C. BOARD
(TOP VIEW) (BOTTOM VIEW)

2-133 2-134
MEMO MEMO

2-135 2-136
SECTION 3
CABINET & MAIN CHASSIS

CONTENTS

EXPLODED VIEWS ......................................................................................................................................... 3-3

1. CABINET AND MAIN FRAME SECTION ................................................................................................. 3-3
2. DECK MECHANISM SECTION ................................................................................................................ 3-5
3. PACKING ACCESSORY SECTION ......................................................................................................... 3-7
4. SPEAKER SECTION ................................................................................................................................ 3-8
4-1. CENTER SPEAKER .......................................................................................................................... 3-8
4-2. FRONT SPEAKER ............................................................................................................................ 3-9
4-3. REAR SPEAKER ............................................................................................................................. 3-10
4-4. PASSIVE SUBWOOFER ................................................................................................................. 3-11

3-1
MEMO

3-2
EXPLODED VIEWS
1. CABINET AND MAIN FRAME SECTION
NOTES) THE EXCLAMATION POINT WITHIN AN
EQUILATERAL TRIANGLE IS INTENDED
TO ALERT THE SERVICE PERSONNEL
TO THE PRESENCE OF IMPORTANT
SAFETY INFORMATION IN SERVICE
LITERATURE.

462 OPTIONAL PART

468 250

CABLE3 B 462
C D
G

281 462
468
A43 468 I
CABLE2
A
J
H 462

TUN201
A50 JACK MAIN
CABLE1
A46
A41 A G
B C F
D E
F 468
273
265 468
470
E A45
468
465
CN901
H AMP
260
K
465
468
SMPS 468
465

320 A47

300
261
261

263 A44 K

262 261
MEMO
2. DECK MECHANISM SECTION

1439

1002
A001

1005 1001

1026 1003 1004

1025 1030
1437

1035 1437

1025
1024
1012
1049

1013 1016 1015 1024

1020

1011
1050

A006

1019
1043
1018
1045
A005
1439
3. PACKING ACCESSORY SECTION

801 Owner’s manual 808 Battery

825 FM antenna 832 CD title

900 Remote control

803 Packing 804 Bag

803 Packing

802 Box, Mater

Speaker cables
WIRE80 Front Left
WIRE81 Front Right
WIRE70 Center
WIRE60 Rear Left
WIRE61 Rear Right
4. SPEAKER SECTION
4-1. CENTER SPEAKER

A700
4-2. FRONT SPEAKER

A800

A800T

850

A800M
A800B

850
4-3. REAR SPEAKER
A. Stand type

A600

B. Wall type (Mounting the speakers to a wall)

A600
A600

651

650
650

651
4-4. PASSIVE SUBWOOFER

A900
MEMO

3-12
SECTION 4
MT8560 F/E LOADER PART

CONTENTS

ONE POINT REPAIR GUIDE ................................................................................................................... 4-2

1. “ALL BD DISC” READING ERROR .......................................................................................................... 4-2
2. “ALL DVD DISC” READING ERROR........................................................................................................ 4-3
3. “ALL CD DISC” READING ERROR .......................................................................................................... 4-4

HOW TO USE THE SA RESET FUNCTION ....................................................................................... 4-5

1. PURPOSE ................................................................................................................................................. 4-5
2. REQUIRED SA RESET. ........................................................................................................................... 4-5
3. SA RESET PROCEDURE ........................................................................................................................ 4-5

MAJOR IC INTERNAL BLOCK DIAGRAM AND PIN DESCRIPTION ...................................... 4-7

1. IC501 (MT8560) ........................................................................................................................................ 4-7
2. IC301 (TPIC2050): 9CH MOTOR DRIVE WITH 3 BEAM LASER DIODE DRIVER .............................. 4-10
3. PICK-UP CONNECTOR TERMINAL PIN ASSIGNMENTS .................................................................... 4-12

BLOCK DIAGRAM .................................................................................................................................... 4-13

4-1
ONE POINT REPAIR GUIDE
1. "ALL BD DISC" READING ERROR
- All BD disc did not recognized, but DVD and CD are recognized normally.
- If LD output current’s level is abnormal, set can not recognize BD disc.

1-1. Component
1) MD (Traverse Assembly)
2) IC301 (TPIC2050), CN303

1-2. How to troubleshoot (Countermeasure)

1) Check MD’s cable’s status. (Pick-up/ Sled-Spindle/ Tray Cable)
2) Check power source of IC301. (pin42 --> 12 V, pin24 --> 9.5 V, pin34 --> 5 V)
3) Check pin39 (MDI_BD) of CN303 during BD single layer playback.
(pin39 = 180 mV)

1-3. Service hint (Any picture / Remark)

4-2
ONE POINT REPAIR GUIDE
2. "ALL DVD DISC" READING ERROR
- All DVD disc did not recognized, but BD and CD are recognized normally.
- If LD output current’s level is abnormal, set can not recognize DVD disc.

2-1. Component
1) MD (Traverse Assembly)
2) IC301 (TPIC2050), CN303

2-2. How to troubleshoot (Countermeasure)

1) Check MD’s cable’s status. (Pick-up/ Sled-Spindle/ Tray Cable)
2) Check power source of IC301. (pin42 --> 12 V, pin24 --> 9.5 V, pin34 --> 5 V)
3) Check pin40 (DVD_VR) of CN303 during DVD playback.
(pin40 = 180 mV)

2-3. Service hint (Any picture / Remark)

4-3
ONE POINT REPAIR GUIDE
3. "ALL CD DISC" READING ERROR
- All CD disc did not recognized, but BD and DVD are recognized normally.
- If LD output current’s level is abnormal, set can not recognize CD disc.

3-1. Component
1) MD (Traverse Assembly)
2) IC301 (TPIC2050), CN303

3-2. How to troubleshoot (Countermeasure)

1) Check MD’s cable’s status. (Pick-up/ Sled-Spindle/ Tray Cable)
2) Check power source of IC301. (pin42 --> 12 V, pin24 --> 9.5 V, pin34 --> 5 V)
3) Check pin41 (CD_VR) of CN303 during CD playback.
(pin41 = 180 mV)

3-3. Service hint (Any picture / Remark)

4-4
HOW TO USE THE SA RESET FUNCTION
1. PURPOSE
In order to insert the new SA adjustment values, it needs clearing SA initial values of the flash memory.

2. REQUIRED SA RESET
- After changing Traverse.
- After changing Main Board Assembly.
- After changing Main Board Flash IC.

3. SA RESET PROCEDURE

1) Power on the set (then, mode is in home menu).

2) Press Setup.

3) Under DISPLAY highlighted condition, press ‘5’ ->

‘1’ -> ‘7’ -> ‘7’ -> ‘7’ -> ‘7’ -> ‘7’-> ‘Enter’ on the remote
controller to display special mode. Move to the SA/IOP
Reset and click.

4-5
4) Insert BD-ROM SL Disc.
(Tray is opened automatically.)

5) If the disc is inserted, you will see “Wait...”.

6) If SA Adjustment is finished, tray is opened auto-

matically.

7) Press stop key twice to escape this special mode.

Reference:

4-6
MAJOR IC INTERNAL BLOCK DIAGRAM AND PIN DESCRIPTION
1. IC501 (MT8560)
1-1. Pin Function
PIN NO. SYMBOL TYPE DESCRIPTION
F6 AGND33_1 Analog Ground Analog Ground
K7 AGND33_2 Analog Ground Analog Ground
F7 AGND33_3 Analog Ground Analog Ground
H5 AGND12_1 Analog Ground Analog Ground
H7 AGND12_2 Analog Ground Analog Ground
F5 AUX1 Analog I/O Auxiliary Input. Alternateive Function : Signal Monitoring
K5 AVDD12_1 Analog Power(1.2V) Power Pin
J4 AVDD12_2 Analog Power(1.2V) Power Pin
E3 AVDD33_1 Analog Power(3.3V) Power Pin
J6 AVDD33_3 Analog Power(3.3V) Power Pin
3.3V LVTTL I/O,
5V-tolerance, Frequency selection signal output, or LDD serial interface data
L4 FECFREQ Slow slew, or 12C SDA.
2, 4, 6, 8 mA PDR, The pin is spike-free at power-on stage.
75K pull-up (3.3 V)
3.3V LVTTL I/O,
5V-tolerance, High frequency modulation mode selection signal output,
L3 FECMOD Slow slew, or LDO serial interface command enable.
2, 4, 6, 8 mA PDR, The pin is spike-free at power-on stage.
75K pull-up (0 V)
P3 FEDMO Analog Output Disk motor control output. DAC output.
3.3V LVTTL I/O,
Eject/stop key input, active low.
5V-tolerance,
T1 FEEJECT_ The pin is spike-free at power-on stage.
6 mA driving,
Alternate function : General IO.
75K pull-up (3.3 V)
3.3V LVTTL I/O,
5V-tolerance, Motor Hall sensor input.
R1 FEFG
6 mA PDR, The pin is spike-free at power-on stage.
75K pull-up (3.3 V)
N1 FEFMO Analog Output Feed motor 1 control. DAC output.
N2 FEFMO2 Analog Output Feed motor 2 control. DAC output.
Feed motor 3 control. DAC output.
N3 FEFMO3 Analog I/O
Alternative Function : Auxiliary servo input.
Feed motor 4 control. DAC output.
M3 FEFMO4 Analog I/O
Alternative Function : Auxiliary servo input.
Focus servo output.
H4 FOO Analog Output
PDM output of focus servo compensator.
Laser Power Monitor Input for CD APC / Differential negative
A3 FPDOCD Analog Input
input
Laser Power Monitor Input for DVD APC / Differential positive
C4 FPDODVD Analog Input
input
L2 FEGAINSW1 Analog Output Read gain switch 1.
M2 FEGAINSW2 Analog Output Read gain switch 2.
L1 FEGAINSW3 Analog Output Read gain switch 3.
LDD serial interface data.
3.3V LVTTL I/O, The pin is spike-free at power-on stage.
5V-tolerance, The pin is not allowed to pull-up in circuit layout.
R2 FEGIO0
2, 4, 6, 8mA PDR, Alternate function :
75K pull-down (0 V) 1. Internal monitored signal output
2. General IO

4-7
PIN NO. SYMBOL TYPE DESCRIPTION
LDD serial interface CLK.
3.3V LVTTL I/O, The pin is spike-free at power-on stage.
5V-tolerance, The pin is not allowed to pull-up in circuit layout.
R3 FEGIO1
2, 4, 6, 8 mA PDR, Alternate function :
75K pull-down (0 V) 1. Internal monitored signal output
2. General IO
PC RS232 serial receive data.
The pin is spike-free at power-on stage.
3.3V LVTTL I/O,
Alternate function :
5V-tolerance,
T3 FEGIO10 1. High speed serial output port. (CLOCK)
2, 4, 6, 8 mA PDR,
2. Internal monitored signal output
75K pull-down (3.3 V)
3. LED Control Output. Initial “0” Output
4. General IO
PC RS232 serial transmit data.
3.3V LVTTL I/O, The pin is spike-free at power-on stage.
5V-tolerance, Alternate function :
U1 FEGIO11
2, 4, 6, 8mA PDR, 1. High speed serial output port. (Data)
75K pull-down (3.3 V) 2. Internal monitored signal output
3. General IO
LED Control Output. Initial 0 Output.
3.3V LVTTL I/O,
The pin is spike-free at power-on stage.
5V-tolerance,
U2 FEGIO3 Alternate function :
2, 4, 6, 8mA PDR,
1. Internal monitored signal output
75K pull-down (0 V)
2. General IO
Read gain switch 4
Alternate function :
1. LCD serial interface command enable.
R6 FEGIO4 Analog Output
2. LCD_DRV: Sqare wave output for LCD control.
3. Internal monitored signal output
4. General IO.
Read gain switch 6
Alternate function :
1. SIDM
N5 FEGIO5 Analog Output
2. LCD serial interface command enable.
3. Internal monitored signal output
4. General IO.
Read gain switch 6.
The pin is not allowed to pull-up in circuit layout
Alternate function :
N7 FEGIO6 Analog Output 1. SIDM
2. LCD serial interface command enable.
3. Internal monitored signal output
4. General IO.
3.3V LVTTL I/O,
General IO.
5V-tolerance,
N6 FEGIO7 The pin is spike-free at power-on stage.
2, 4, 6, 8 mA PDR,
The pin is not allowed to pull-up in circuit layout.
75K pull-down (0 V)
General IO.
The pin is spike-free at power-on stage.
3.3V LVTTL I/O,
Alternate function :
5V-tolerance,
R5 FEGIO9 1. Internal monitored signal output
2, 4, 6, 8 mA PDR,
2. Spoke input
75K pull-down (0 V)
3. Power on reset input, high active.
4. General IO.
E4 HAVC Analog Output Decoupling Pin for Reference Voltage of Main and Sub Beams
C3 INA Analog Input Input of Main Beam Signal (A)
B1 INB Analog Input Input of Main Beam Signal (B)
C2 INC Analog Input Input of Main Beam Signal (C)
C1 IND Analog Input Input of Main Beam Signal (D)

4-8
PIN NO. SYMBOL TYPE DESCRIPTION
E2 INE Analog Input Input of Sub-Beam Signal (E)
E1 INF Analog Input Input of Sub-Beam Signal (F)
D1 ING Analog Input Input of Sub-Beam Signal (G)
D2 INH Analog Input Input of Sub-Beam Signal (H)
Multiplexer Output 1 for Signal Monitoring.
The pin is not allowed to pull-up in circuit layout.
F4 MPXOUT1 Analog Output
Alternate function : Internal monitored signal output / General
output.
Multiplexer Output 2 for Signal Monitoring. T
he pin is not allowed to pull-up in circuit layout.
F2 MPXOUT2 Analog Output
Alternate function : Internal monitored signal output / General
output.
Multiplexer Output 3 for Signal Monitoring.
The pin is not allowed to pull-up in circuit layout.
F1 MPXOUT3 Analog Output
Alternate function : Internal monitored signal output / General
output.
3.3V LVTTL I/O,
5V-tolerance, High frequency modulation enable signal output, or LDD serial
K3 FEOSCEN Slow slew, interface CLK or 12C SCL.
2, 4, 6, 8 mA PDR, The pin is spike-free at power-on stage.
75K pull-up (3.3 V)
G2 RFIN Analog Input Differential Input of AC Coupling RF SUM Signal (Negative)
H2 RFIN2 Analog Input Differential Input of AC Coupling RF SUM Signal (Negative)
G1 RFIP Analog Input Differential Input of AC Coupling RF SUM Signal (Positive)
H1 RFIP2 Analog Input Differential Input of AC Coupling RF SUM Signal (Positive)
J3 TLO Analog Output Tilt servo output
3.3V LVTTL I/O, Tray_is_in Input. A Logical Low Indicates the Tray is IN. Feed-
5V-tolerance, back Flag is from Tray Connector.
T2 FETRAYIN_
6 mA, The pin is spike-free at power-on stage.
75K pull-up (3.3 V) Alternate function : General IO.
3.3V LVTTL I/O, Tray_is_out Input. A Logical Low Indicates the Tray is OUT.
5V-tolerance, Feedback Flag is from Tray Connector.
U4 FETRAYOUT_
6 mA, The pin is spike-free at power-on stage.
75K pull-up (3.3 V) Alternate function : General IO.
P2 FETRAYPWM Analog Output Tray DAC / PWM control output. Controlled by microP
A2 TRINA Analog Input Input of Tracking Signal (A)
B3 TRINB Analog Input Input of Tracking Signal (B)
A1 TRINC Analog Input Input of Tracking Signal (C)
B2 TRIND Analog Input Input of Tracking Signal (D)
Tracking servo output.
J2 TRO Analog Output
PDM output of tracking servo compensator.
H3 V14 Analog Output Output of voltage eference (1.4V)
E5 VDAC0 Analog Output Output of General DAC
B4 FVREF Analog Output Output of Voltage Reference
C6 VWDC2O Analog Output Output Voltage 2 of Laser Diode Control in APC
A4 VWDC3O Analog Output Output Voltage 3 of Laser Diode Control in APC

4-9
2. IC301 (TPIC2050)
: 9ch motor drive with 3 beam laser diode driver
2-1. Block Diagram
P12V P5V P12V

P12V_3

P12V_1

P12V_2
P5V_1

P5V_2
0.1u 0.1u

CP1

CP2

CP3
ICOM1

Charge ICOM2
XSLEEP pump 19V

SIOV SPM 0.1

.
Current limit ISENSE
XFG
XFG XSLEEP
MCOM
SPM Logic BEMF
On chip SPM_ENA DAC PWM detector
thermometer U 1k
SIOV
TEMPMON_ENA pre- power V
SSZ driver FET
SSZ
SCLK W
SCLK
SPI I/F

SIMO
SIMO
200k

SLED1+
SIOV
DAC pre- power
SOMI PWM
SOMI driver FET SLED1-
SOMI_HIZ SLD_ENA F/B
SIOV
3.3V
Digital core SLED END
SIOV ENDDET detection
GPOUT
GPOUT SLD_ENA
SLED2+
GPOUT_ENA DAC pre- power
XRSTIN PWM driver FET SLED2-
RESETIN
F/B
200k

TLT+
DAC pre- power
A5V PWM driver FET TLT-
CV3P3V TLT_ENA F/B
int 3.3V
0.1u Regulator DIFF_TLT
FCS+
SIOV DAC pre- power
PWM FCS-
33k

driver FET
RDY power F/B
RDY
monitor
P12V
P5V

TRK+
pre- power
driver FET TRK-
F/B
P5V12L P12V
DAC P5V
TRK_ENA PWM LOAD+
pre- power
LOAD_ENA driver FET LOAD-
P12V F/B

C10V int 10V TRAY Lock

Regulator detection
ENDDET
0.1u P5V
STP1+
CA5V Analog DAC
pre- power
5V STP_ENA PWM
0.1u driver FET STP1-

VLDDIN DAC STP2+

VLDDIN
200k

DAC
pre- power
LDD_AMODE PWM
driver FET
ILDD_DVD
V/I STP2-
STEP END
ILDD_CD ENDDET detection
V/I
LD
ILDD_BD select
V/I ENDDET_ENA
LDD_MSEL ENDDET

9.5V
A9P5V
ENDDET_SEL[1:0]
TPIC2050
10u

AGND/DGND PGND_1-2 AGND

4-10
2-2. Pin Function
No. Name I/O Description
1 SLED1_P OUT Sled1 positive output terminal
2 SLED1_N OUT Sled1 negative output terminal
3 P12V_3 PS Power supply terminal for 12V drivers output
4 SLED2_P OUT Sled2 positive output terminal
5 SLED2_N OUT Sled2 negative output terminal
6 PGND_2 PS GND terminal for 12V drivers
7 C10V MISC The capacitance connection terminal for internal regulator
8 CP1 MISC Capacitance connection for Charge Pump
9 CP2 MISC Capacitance connection for Charge Pump
10 CP3 MISC Capacitance connection for Charge Pump
11 GPOUT OUT General Purpose Output (Test monitor)
12 SFG OUT Motor speed signal output
13 RDY OUT Device ready signal Internally pulled up to SIOV
14 SSZ IN SIO Slave Select Low active input terminal
15 SCLK IN SIO Serial clock input terminal
16 SIMO IN SIO Slave Input Master Output terminal
17 SOMI OUT SIO Slave Input Master Input terminal
18 SLOV PS Power supply terminal for Serial Port 3.3V typical
19 XRSTIN IN RESET input terminal to disable the driver IC
20 TEST1 MISC Test pin. Should be open
Laser diode control analog signal input 0 to 3V terminal Required to set
21 VLDDIN IN
register when use VLDDIN input. Open in case of non use analog input.
22 CV3P3 MISC Capacitance terminal for internal 3.3V core (typ 0.uF)
23 AGND/DGND PS Ground terminal for digital and analog
24 A9P5V PS Power supply terminal 9.5V Laser didoe for BD
25 ILDD_BD OUT Laser diode for BD output terminal
26 ILDD_DVD OUT Laser diode for DVD output terminal
27 ILDD_CD OUT Laser diode for CD output terminal
The capacitance connection terminal for control system power supply 0.1uF
28 CA5V MISC
or lager decoupling capacitor should be connected
29 LOAD_P OUT Load positive output terminal
30 LOAD_N OUT Load negative output terminal
31 P5V12L PS The power supply terminal (5V or 12V) for Load driver output stages.
32 TEST2 MISC Test pin. Should be open
33 TEST3 MISC Test pin. Should be connected to P5V
34 P5V_1 PS Power supply terminal for Tilt/Fcs/Trk drivers
35 TLT_N OUT Tilt negative output terminal
36 TLT_P OUT Tilt positive output terminal
37 TRK_P OUT Tracking positive output terminal
38 TRK_N OUT Tracking negative output terminal
39 FCS_P OUT Focus positive output terminal
40 FCS_N OUT Focus negative output terminal
41 PGND_1 PS GND terminal for Tilt/Fcs/Trk channel drivers
42 P12V_1 PS Power supply terminal for 12V driver output stage
43 U OUT U phase output terminal for spindle motor
44 ICOM1 MISC Current sense resister terminal for spindle driver
45 V OUT V Phase output terminal for spindle motor
46 P12V_2 PS Power supply terminal for 12V driver output stage
47 W OUT W phase output terminal for spindle motor
48 ICOM2 MISC Current sense resister terminal for spindle driver
49 MICOM IN Motor center tap connection
50 IXENCE IN Current sense resister terminal for spindle driver
51 AGND PS Ground terminal for internal analog
52 STIP1_P OUT STP1 positive output terminal for collimator
53 STIP1_N OUT STP1 negative output terminal for collimator
54 STP2_P OUT STP1 positive output terminal for collimator
55 STP2_N OUT STP1 negative output terminal for collimator
56 P5V_2 PS Power supply terminal for 5V driver output

4-11
3. PICK-UP CONNECTOR TERMINAL PIN ASSIGNMENTS
PIN NO. PIN NAME FUNCTION BLOCK
1 F2+ Outer Focus (+)
2 F2- Outer Focus (-)
3 T+ Tracking (+)
Actuator
4 F1+ Inner Focus (+)
5 T- Tracking (-)
6 F1- Inner Focus (-)
7 MOTOR_A- Step Motor A-
8 MOTOR_B- Step Motor B-
MOTOR
9 MOTOR_A+ Step Motor A+
10 MOTOR_B+ Step Motor B+
11 NC NC
12 NC NC NC
13 GND_PD GND
14 A
15 B
16 C
17 D
Servo Signal Part
18 E
19 F
20 G
21 H
22 SW3 BD PD Sleep Selection PDIC PART (BD/DVD_CD)
23 RF+ BD/DVD/CD RF+
24 RF- BD/DVD/CD RF-
25 SWB2 BD PD Gain2
26 SWB1 BD PD Gain1
27 VREF_PD 2.1V PDIC Reference 2.1V
28 VCC_PD 5V PDIC Power 5V
29 GND_PD PDIC GND
30 SW (MODE) DVD/CD Sleep Selection
31 GND_LD LD HFM GND
32 BD_LD LD Control BD
33 CD_LD LD Control CD
34 DVD_LD LD Control DVD
35 GND_LD LD HFM GND
36 TEMP Thermistor
37 NC_HFM HFM VCC
38 CD/DVD_MPD Monitor output DVD/CD LD HFM IC Monitor
39 BD_MPD Monitor output BD
40 DVD_VR DVD Level adjust
41 CD_VR CD Level adjust
42 IM_NC NC
43 IM_5V PD Vcc Output
44 GND_LD LD HFM GND
45 BD_VR BD Level adjust

4-12
BLOCK DIAGRAM

NAND DDR3
1GB 256/ 384 MB

7.1 CH
OPU Audio
2 CH DAC

MT8560 S/PDIF
Motor
Driver

HD+SD Decode
810 MHz ARM11 HDMI
Ethernet 400 MHz Audio DSP x 3 Component
HDMI 1.4
Monitor
CVBS
Ethernet

DVO

USB

4-13
MEMO

4-14

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