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Flow Chart - Marketing Process: Start Receipt of Enquiry From The Customer

1) The document outlines the process flow charts for the marketing, quality, and customer complaint processes of a company. 2) The marketing process chart shows the steps from receiving a customer inquiry to getting feedback after production and delivery. 3) The quality process chart displays the material receiving, inspection, storage, production, and delivery steps to ensure materials meet quality control plans. 4) The customer complaint chart includes registering the complaint, analyzing and taking corrective action, reviewing the action, and reporting back to the customer.

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Sekar Krish
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399 views3 pages

Flow Chart - Marketing Process: Start Receipt of Enquiry From The Customer

1) The document outlines the process flow charts for the marketing, quality, and customer complaint processes of a company. 2) The marketing process chart shows the steps from receiving a customer inquiry to getting feedback after production and delivery. 3) The quality process chart displays the material receiving, inspection, storage, production, and delivery steps to ensure materials meet quality control plans. 4) The customer complaint chart includes registering the complaint, analyzing and taking corrective action, reviewing the action, and reporting back to the customer.

Uploaded by

Sekar Krish
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
You are on page 1/ 3

Doc. No.

QSM - 11
QUALITY SYSTEM MANUAL
Rev. No. 00
MP PROCESS FLOW CHART
Date 01.01.2013
Page No. 1 of 3

FLOW CHART – MARKETING PROCESS

Start Receipt of Enquiry from the


Customer.

Review of enquiry

Send Best possible Quotation

Is No
End
Quotation
Accepted

Yes

Receive the Purchase Order and


Drawings from Customer

Production
process &
despatch

Receive the customer feed back End

FLOW CHART – QUALITY

Materials receiving from


Customer./Supplier Arrange for incoming
PREPARED BY APPROVED BY
inspection.
Doc. No. QSM - 11
QUALITY SYSTEM MANUAL
Rev. No. 00
MP PROCESS FLOW CHART
Date 01.01.2013
Page No. 2 of 3

Start

No
Return or Inform to
Do the mat- Customer / Supplier.
erials comply
Control plan?

Yes
Storage of the material

Production / Subcontractor

No
Do the mat-
erials comply Stop the M/C &
Control plan? Rectify / Return to
In process at the sub contractor
production / Incoming
from subcontractor
Yes

No
Do the mat-
Seggregation &
erials comply Rework.
Control plan?
Final Inspection
Yes

Despatch End

FLOW CHART – CUSTOMER COMPLAINT

PREPARED BY APPROVED BY
Doc. No. QSM - 11
QUALITY SYSTEM MANUAL
Rev. No. 00
MP PROCESS FLOW CHART
Date 01.01.2013
Page No. 3 of 3

START

Complaint received from the


customer
``

Register the complaint in


Customer Complaint Register

Analyse the complaint & Take


Corrective Action.

The corrective action is analyzed


by proprietor and reply is sent to
customer regarding the action
taken.

The Complaint & Corrective


actions is reviewed in the
Management Review Meeting

END

PREPARED BY APPROVED BY

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