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AirPods Pro Sound Issue Program

Apple has launched a service program to address sound issues in some AirPods Pro manufactured before October 2020. Affected AirPods Pro may exhibit crackling sounds or issues with active noise cancellation. Users can get their AirPods Pro serviced for free at an Apple Store or authorized service provider, who will replace defective left, right or both AirPods if issues are found. This program covers affected AirPods Pro for 3 years after the first retail sale.

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100% found this document useful (1 vote)
295 views1 page

AirPods Pro Sound Issue Program

Apple has launched a service program to address sound issues in some AirPods Pro manufactured before October 2020. Affected AirPods Pro may exhibit crackling sounds or issues with active noise cancellation. Users can get their AirPods Pro serviced for free at an Apple Store or authorized service provider, who will replace defective left, right or both AirPods if issues are found. This program covers affected AirPods Pro for 3 years after the first retail sale.

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markanapier
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AirPods Pro Service Program for Sound Issues - Apple Support https://support.apple.

com/airpods-pro-service-program-sound-issues

Country / Region
!
United States

AirPods Pro Service Program for Sound Issues


Apple has determined that a small percentage of AirPods Pro may experience sound issues. Affected units
were manufactured before October 2020.

An affected AirPods Pro may exhibit one or more of the following behaviors:

• Crackling or static sounds that increase in loud environments, with exercise or while talking on the
phone

• Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in
background sounds, such as street or airplane noise

Apple or an Apple Authorized Service Provider will service the affected AirPods Pro (left, right or both),
free of charge.

Note: No other AirPods models are part of this program

Service Process
Choose one of the service options below to have your AirPods Pro serviced. Your AirPods Pro will be
examined prior to any service to verify that they are eligible for this program. AirPods Pro (left, right or
both) with a confirmed issue will be replaced. The AirPods Pro case is not affected and will not be
replaced.

• Find an Apple Authorized Service Provider.

• Make an appointment at an Apple Retail Store.

• Contact Apple Support.

Additional Information
This worldwide Apple program doesn't extend the standard warranty coverage of the AirPods Pro.

The program covers affected AirPods Pro for 3 years after the first retail sale of the unit.

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