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unit 7 bus benchmark pre int.
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Telephoning
Listening 1
im Listen to some short phone
conversations or messages. For each
recording, choose the correct answer,
A, Bor.
1 How will the company send the order?
A byair
B by rail
© byroad
2 When will the company deliver the
projectors?
A today
B tomorrow
© next week
3. Which item has the company not received?
A ink cartridges
B envelopes
© address labels
4 Why is the woman phoning the company?
A to complain about damaged goods
B to report a problem with paperwork
© to make changes to an order
Role-play
Work in pairs,
‘Student A: look at the role card below.
‘Student B: look at the role card on page 118,
Prepare what you are going to say. When you
are ready, Student B begins,
Student A
‘You are @ customer services manager for
Roce, a company that produces leather goods, A,
Customer phones with a problem about an order
{hey have received. Take the call and note down
the details,
Order:
Order number:
Customer's name:
Problem:
‘Anologise to the customer and say you wil contact
Whe warehouse immeckately about the problem,
Nouvel be abl to detvar the argo jackets nont
Thursday and your coutior wil take back the extra
‘Medium ones ther
—————
Chasing an order
Listening 2
1 You are going to listen to a telephone conversation
between a customer who is enquiring about an
order for industrial paint and their supplier, Look
at the supplier's notes and decide which answers
(1-7) you expect to be numbers and which the
‘Speaker will need to spell out,
er
Name of company: a Khali :
Account reference numbe ro
Goods ordered: 3
Date on order form: 4
Date goods will arrive: 5
Contact's extension number; 6
Contact's name: 7 Selina
ee;
2 Qwustento the ‘Sonversation and complete the
notes,
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