11

Week 2 | Day 6 to Day 10

Organization &
Management
Quarter 1 – Module 2:
Functions, Roles, & Skills
of a Manager
Organization and Management-Grade 11
Self-Learning Module (SLM)
Quarter 1 – Module 2 : Functions, Roles and Skills of a Manager
First Edition, 2020

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wherein the work is created shall be necessary for exploitation of such work for profit. Such
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trademarks, etc.) included in this module are owned by their respective copyright holders.
Every effort has been exerted to locate and seek permission to use these materials from their
respective copyright owners. The publisher and authors do not represent nor claim ownership
over them.

Development Team of the Module

Writer: Ma. Rowena R. Manansala

Editors: April Formentera
Reviewers: Lito S. Adanza, Ph.D./Dr.Luzviminda Loreno
Illustrator: Hannah Alessandra R. Manansala
Layout Artist: Emily E. Baculi
Cover Art Designer: Reggie D. Galindez
Management Team: Romelito G. Flores, CESO V – Schools Division Superintendent
Mario M. Bermudez, CESO VI – Asst. Schools Division Superintendent
Juliet F. Lastimosa, CID Chief
Sally A. Palomo, EPS - LRMS
Gregorio O. Ruales, EPS – ADM Coordinator
Dr. Luzviminda Loreno-SHS Coordinator
Lito S. Adanza, Ph.D. EPS- Araling Panlipunan

Printed in the Philippines by Department of Education – General Santos City

Office Address: Tiongson St., Lagao, General Santos City

Telefax: (083) 552-8909
E-mail Address: [email protected]
 11

Week 2 | Day 6 to Day 10

Organization
& Management
Quarter 1 – Module 2:
Functions, Roles, & Skills
of a Manager

SELF-LEARNING MODULE

DIVISION OF GENERAL SANTOS CITY

1
Introductory Message
For the facilitator:
Welcome to the Organization & Management for Grade 11 ABM, a Self-Learning
Module (SLM) on Functions, Roles, and Skills of a Manager!
This module was collaboratively designed, developed and reviewed by educators both
from public and private institutions to assist you, the teacher or facilitator in helping
the learners meet the standards set by the K to 12 Curriculum while overcoming
their personal, social, and economic constraints in schooling.
This learning resource hopes to engage the learners into guided and independent
learning activities at their own pace and time. Furthermore, this also aims to help
learners acquire the needed 21st century skills while taking into consideration their
needs and circumstances.
In addition to the material in the main text, you will also see this box in the body of
the module:

Notes to the Teacher

This contains helpful tips or strategies that
will help you in guiding the learners.

As a facilitator you are expected to orient the learners on how to use this module.
You also need to keep track of the learners' progress while allowing them to manage
their own learning. Furthermore, you are expected to encourage and assist the
learners as they do the tasks included in the module.

i
For the learner:
Welcome to the Organization & Management- Grade 11 Self-Learning Module
(SLM) on the Functions, Roles and Skills of A Manager. This second module is
aligned to the competencies prescribed in the K-12 Basic Education Curriculum
under the ABM Strand.
The hand is one of the most symbolized part of the human body. It is often used to
depict skill, action and purpose. Through our hands we may learn, create and
accomplish. Hence, the hand in this learning resource signifies that you as a learner
is capable and empowered to successfully achieve the relevant competencies and
skills at your own pace and time. Your academic success lies in your own hands!
This module was designed to provide you with fun and meaningful opportunities for
guided and independent learning at your own pace and time. You will be enabled to
process the contents of the learning resource while being an active learner.
This module has the following parts and corresponding icons:

What I Need to Know This will give you an idea of the skills or
competencies you are expected to learn in the
module.

What I Know This part includes an activity that aims to

check what you already know about the
lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.

What’s In This is a brief drill or review to help you link

the current lesson with the previous one.

What’s New In this portion, the new lesson will be

introduced to you in various ways such as a
story, a song, a poem, a problem opener, an
activity or a situation.

What is It This section provides a brief discussion of the

lesson. This aims to help you discover and
understand new concepts and skills.

What’s More This comprises activities for independent

practice to solidify your understanding and
skills of the topic. You may check the
answers to the exercises using the Answer
Key at the end of the module.

What I Have Learned This includes questions or blank

sentence/paragraph to be filled in to process
what you learned from the lesson.

What I Can Do This section provides an activity which will

help you transfer your new knowledge or skill
into real life situations or concerns.

Assessment This is a task which aims to evaluate your

level of mastery in achieving the learning
competency.

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 Additional Activities In this portion, another activity will be given
to you to enrich your knowledge or skill of the
lesson learned. This also tends retention of
learned concepts.

Answer Key This contains answers to all activities in the

module.

At the end of this module you will also find:

References This is a list of all sources used in developing

this module.

The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any part of the
module. Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other activities
included in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.
If you encounter any difficulty in answering the tasks in this module, do not
hesitate to consult your teacher or facilitator. Always bear in mind that you are
not alone.
We hope that through this material, you will experience meaningful learning and
gain deep understanding of the relevant competencies. You can do it!

iii
 What I Need to Know

This is the 2nd module of Organization and Management, this was designed and
written with you in mind. It is here to help you master the functions, roles and skills
of a manager as one of the salient components of Organization and Management.

The scope of this module permits it to be used in many different learning situations.
The language used recognizes the diverse vocabulary level of students. The lessons
are arranged to follow the standard sequence of the course. But the order in which
you read them can be changed to correspond with the textbook you are now using.

This module explores the functions, roles and skills of a manager and contains the
following main topics:
• Functions of a Manager
• The Roles of a Manager
• The Skills of a Manager

After going through this module, you are expected to: Explain the functions, roles
and skills of a manager in accordance with ABM_AOM11-Ia-b-3.

Specifically, you should be able to

1. Describe a manager and his multiple roles in the business organization

2. Name the functions of a manager

3. Identify the skills needed by a manager

4. Analyze a business situation needing the proper action by a manager

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 What I Know

As young children, most of us dream of being a manager, a leader, a President.

Childhood dreams often shape our goals in life. This also drives our career decisions.
But have you asked yourself, how much do you know about the function, role, and
skills of a manager? Here is a quick check.

Instruction: Select the answer from the choices given. Write the letter of your choice
in the blank provided for:

PRETEST

________1. What is a major function of management that deals with deciding in

what to do in advance?
a. planning b. organizing c. staffing d. directing

________2. What involves bringing together physical, financial & human

resources to achieve the goals and objective of the firm?
a. Planning b. organizing c. staffing d. directing

________3. What management function involves measuring the organization’s

performance against standards set by the industry or by the
organization?
a. planning b. organizing c. staffing d. controlling.

________4. What function of management inspires people to a common goal?

a. planning b. organizing c. staffing d. directing

________5. What involves the provision of qualified personnel for the

organization, through reliable hiring practices, training and
development etc.?
a. planning b. organizing c. staffing d. directing

________6. Who said that there are 10 managerial roles which fall into 3
categories of interpersonal, informational and decisional roles?
a. Drucker b. Mintzberg c. Follet d. Taylor

________7. What is the role of a manager when he acts as the main contact to
the rest of the business community and the world?
a. figurehead b. leader c. liaison d. monitor

________8. What is the role of a manager when he directs and leads the entire
organization to pursue the goals of the organization?
a. figurehead b. leader c. liaison d. monitor

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________9. What is the role of the manager when he performs ceremonial duties
as head of the organization like cutting the ceremonial ribbon for
business opening, greeting VIPs who visit, giving speech in the
celebrations?
a. figurehead b. leader c. liaison d. monitor

________10. What is the manager’s role when he makes important

announcements of plans, directions, new policies of the organization?
a. figurehead b. leader c. liaison d. disseminator

________11. What is the role of the manager when he settles disputes to protect
the integrity of the organization?
a. entrepreneur b. spokesman
c. disturbance handler d. monitor

________12. What role is played by the manager when he scans the business
environment for opportunities to take advantage of?
a. entrepreneur b. disturbance handler c. resource allocator
d. negotiator

________13. The successful performance of a manager will depend on his

competence and skill. What skill is needed to be able to strategize
and think ahead into the future?
a. technical skills b. human skills c. conceptual skills d.
negotiation skill

________14. What skill needs to be developed by the manager to be able to

understand how the different departments as well as their systems
and processes work in the organization?
a. technical skill b. human skill c. conceptual skill
d. negotiation skill

________15. What managerial skill needs to be developed to be able to successfully

make positive people interaction?
a. technical skill b. human skill c. conceptual skill
d. negotiation skill

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 What’s In

Managers are often the heart and brains behind the business organization. It
is with their leadership that companies and business organizations operate and
thrive in a competitive environment serving the needs of its customers, keeping its
investors wealthy, providing gainful employment for its employees and serving
national and local economic interests. Hence it is necessary that students of
management will be familiar with the functions, roles and skills of a manager to
prepare for this job in the near future. But first, let’s check if you remember module
1 of Organization and Management 1.

Quick Check
Instruction: Write TRUE if the statement is correct and FALSE if it is incorrect.
Write your answer in the space provided.

_______________________1. Management is applicable to some organization, but

not to all.
_______________________2. Evaluating is a management function.
_______________________3. Planning involves determining organizational goals
and objectives.
_______________________4. Assigning tasks and setting aside funds for each
department is a function of staffing.
_______________________5. The father of Scientific Management Theory is Henri
Fayol.
_______________________6. Leading as a management function motivate the
employee towards organizational goals.
_______________________7. Controlling as a management function, involves the
use of systems and rules to safeguard of assets.
_______________________8. Coordination is one of the 5 functions of
management
_______________________ 9. Management theories came from Greek
philosophers like Socrates, Plato & Aristotle.
_______________________10. Deming is the author of total quality management..

Well done! You have done your lessons well!

4
 What’s New

Lesson
The functions, roles, and
1 skills of a Manager
Did you dream when you were a kid? We all wanted to be managers,
right? For some time, many kids have aspired to be managers. And why not? It is
perceived to be a position of success, authority and power. But is it? How do we
become a manager? Is there more to it?

Activity 1: Get That Bread!

Do you recognize these brands? Jollibee, Brigada Group of Companies, or

RD Group of Companies? Of course, because these are the companies of our favorite
products, correct? Well, part of their success is due to management. C’mon let’s try
this case.

Instruction: Read, Analyze and Answer the guide questions:

FIRSTMART Bakery produces fine quality breads, cakes and pastries. One
product , the Cream Bread in Blue is a favorite because not only because it is
tasty and warm but its freshness stays longer than any other bread in the market
Product Development History : Blue Cream Bread

In early 2015, Firstmart was worried about its cream bread product, although
low in price, it has many returns. The manager wanted to help the bakery succeed.
Seeing the urgency, he informed the owners of the problem, and persuaded them
to approve the improvements needed for the bakery. Upon approval, he announced
to all employees the new project for the bakery.
The manager knew he needed a roadmap to do it, so he created a planning
team composed of department heads and a bakery consultant. With inputs from
the team, a goal was set, to deliver warm tasty bread. Throughout planning he
motivated and supported the team’s effort.
To attain the goal, the bakery department was re-organized and new hygiene
guidelines were set. Then training was provided to the bakery personnel for better
customer service. More advanced baking equipment was also provided. Since the
plan called for a more competent baker, a new baker was hired. Next, the manager
wanted to show his support to the baking department for them to succeed so he
gave them a free hand to create new breads.
But when the products came out they were lumpy and did not stay fresh long.
So the manager disapproved it, and overturned the decision of the bakery
department head to open. Only after 5 trials and a positive taste test did the
manager allowed production and opening. On opening day, the manager noticed
some of the bad hygiene habits returning. So the bakery personnel were re-trained
and given proper guidelines.
Finally the bakery was ready. On opening day, the big hit was the Blue cream
bread, it came out tasty and warm and stayed fresh longer. The customers were
delighted, and sales went up. Because of this, the manager congratulated the entire
team for the success of the project. The strong leadership of the manager prevailed
so a quality oriented department was formed.
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Answer the following questions on the space provided. (Use short sized bond
paper if needed.)
1. How come the product Cream Bread is a favorite of customers?
________________________________________________________________________
2. Was it by chance that the product was good, or was it planned?
________________________________________________________________________
3. Can you see how the manager’s multiple roles in the success of a product?
Explain how.
________________________________________________________________________
4. Based on the given story were all the functions of management exercised?
Describe.
________________________________________________________________________
5. Describe a manager.
_________________________________________________________________________

Activity 2: The Man in the Mirror

What does it take to be a manager? Can you do the job?

Instruction: 1. List down 4 qualities of a good manager that you have noticed
in the case of the FIRSTMART manager in the column of Qualities of a good
manager.
2. Get a mirror, look closely at yourself. Then ask , do I have these qualities?
Rate yourself by checking the appropriate column. If the quality is present in
you, check under Present, if not check under Absent. If you have some
qualities, but it needs to be enhanced by more training, then, check under Needs
to be developed.

Qualities of a good Manager Present Absent Needs to

be
developed
1.
2.
3.
4.
Reflection: ( How can anybody become a good manager? Share your thoughts &
use additional paper when needed. )

6
 What Is It
So how did you find our activity, so far? Based on our activity, can you now
describe a manager, its functions, roles and skills? Well, now you have an idea that
being a manager is to guide your organization to good health like a good father to a
family. Do you have what it takes to be a manager? Let’s find out more.

In the previous module you have learned that, Management is the process of
coordinating and overseeing the work performance of individuals working together
in organizations, so that they could efficiently accomplish their goals. Management
covers the whole organization and is present in every area in the organization. For
management to be successful- coordination, efficiency and effectiveness are
required to carry it out.

The Manager
Is responsible for the entire organization particularly in realizing its goals and the
attainment of its vision and mission. According to Peter Drucker,
the manager creates a team out of his people, through decisions on pay,
placement, promotion, and through his communications with the
team.” Drucker refer to this as “integrating” function of the manager.
There are three main levels of managers:
1. Top Level Managers perform administrative functions. They are the board of
directors, president, vice-president, and CEO are all examples of top-level
managers. These managers are responsible for controlling and overseeing the
entire organization. They develop goals, strategic plans, company policies, and
make decisions on the direction of the business.
2. Middle level managers perform executory functions as dictated by top
management. They are the general managers, branch managers, and
department managers. They facilitate the changes needed in the organization
or company on orders of top management and creating an effective working
environment. They manage the day-to-day activity of the business, monitors
performance and make sure everything is done in compliance with
organization's needs.
3. Lower level managers referred to as the supervisory or the operative level of
managers. They are the line managers as they oversee and direct the
employees. Examples: head nurse, superintendent, supervisor.

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The 5 functions of a Manager :

Planning, Organizing, Staffing, Directing and Controlling.

Theoretical these are 5 separate

functions, yet they blend in together
nicely. A wise manager prioritizes
these functions as needed by the
organization.

5 Functions of a Manager

1. PLANNING

As a managerial function this involves identifying the goals of the organization,

and the best way(s) to accomplish these goals.

According to KOONTZ, “Planning is deciding in advance - what to do, when to

do & how to do. It bridges the gap from where we are & where we want to be”.
A plan is a future course of actions. It is an exercise in problem solving &
decision making. Planning is determination of courses of action to achieve
desired goals. Thus, planning is a systematic thinking about ways & means
for accomplishment of pre-determined goals. Planning is necessary to ensure
proper utilization of human & non-human resources. It is all pervasive, it is
an intellectual activity and it also helps in avoiding confusion, uncertainties,
risks, wastages etc.

2. ORGANIZING

As a managerial function this involves assigning responsibilities to

employees who have the competence and ability to complete the task.

According to Henri Fayol, “To organize a business is to provide it with

everything useful or its functioning i.e. raw material, tools, capital and
personnel’s”. Organizing involves:

1. Identification of activities.
2. Classification of grouping of activities.
3. Assignment of duties.
4. Delegation of authority and creation of responsibility.
5. Coordinating authority and responsibility relationships.

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3. STAFFING

As a managerial function it involves hiring the right employee for the job. It
is the function of manning the organization structure and keeping it
manned. The main purpose of staffing is to put the right person on right job.
Staffing involves:

1. Manpower Planning (estimating man power in terms of

searching, choose the person and giving the right place).
2. Recruitment, Selection & Placement.
3. Training & Development.
4. Remuneration.
5. Performance Appraisal.
6. Promotions & Transfer.

4. DIRECTING

As a managerial function it involves coordinating the entire organization so it

performs efficiently to achieve its goals. This takes up most of the time of an
organizational leader.

Directing deals with influencing, guiding, supervising and motivating the

entire organization in order that it performs and achieves according to its goals.

It is to be noted that the other functions of management like planning,

organizing, and staffing are only preparations for doing the work of the
organization which need to be directed and coordinated by the manager.

Direction has following elements:

1. Supervision
2. Motivation
3. Leadership
4. Communication

Supervision- implies overseeing the work of subordinates by their superiors.

It is the act of watching & directing work & workers.

Motivation- means inspiring, stimulating or encouraging the sub-ordinates

with zeal to work. Positive, negative, monetary, non-monetary incentives may
be used for this purpose.

Leadership- may be defined as a process by which manager guides and

influences the work of subordinates in desired direction.

Communications- is the process of passing information, experience, opinion

etc from one person to another. It is a bridge of understanding.

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 5. CONTROLLING

This function involves with monitoring or checking the performance of

employees, comparing it with organizational goals, and taking corrective
actions when necessary.

The purpose of controlling is to ensure that organizational activities conform

within a set standard. An efficient system of control helps to predict deviations
before they actually occur. According to Theo Haimann, “Controlling is the
process of checking whether or not proper progress is being made towards the
objectives and goals and acting if necessary, to correct any deviation”.
According to Koontz & O’Donell “Controlling is the measurement & correction
of performance activities of subordinates in order to make sure that the
enterprise objectives and plans desired to obtain them as being accomplished”.
Therefore controlling has following steps:

1. Establishment of standard performance.

2. Measurement of actual performance.
3. Comparison of actual performance with the standards and finding out
deviation if any.
4. Corrective action.

The 10 Roles of a Manager

What is a role?
It refers to behavior expected from a person in accordance with his position or status.
In a simple business organization, the manager has the highest position in authority.
Thus, a manager is expected to lead the entire organization. This role of leadership
is but one of the many roles expected of a manager. In management, the formal
positions occupied in the organization brings with it expected behaviors.

According to Mintzberg (1973) there are 10 managerial roles: figurehead, leader,

liaison, monitor, disseminator, spokesman, entrepreneur, disturbance handler,
resource allocator and negotiator. These 10 roles fall into three types or categories of
managerial roles: Interpersonal, Informational and Decisional roles.
Let us learn more about it.

3 Categories of Roles
Interpersonal Informational Roles Decisional Roles
Roles (Center of Communication)
(Building relationships)

Figurehead Monitor Entrepreneur

Leader Disseminator Disturbance

Handler

Liaison Spokesman Resource Allocator

Negotiator
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Ten (10) Manager’s Roles
Interpersonal Roles are the roles that the manager is expected to do as highest
ranking member of the organization. It also involve building harmonious relationship
among members of the organization. As the central figure of the organization, he
connects the organization to its employees and to the outside community as well. He
assumes the roles of figurehead, leader and liaison.
1. Figurehead. The manager performs
ceremonial duties as head of the
organization like greeting VIPs that
visit the organization, handing out
awards to employees, cutting the
ribbon of business openings, and
leading in the activities, projects and
programs of the organization.
2. Leader. The manager provides the
direction for the rest of the
organization.
3. Liaison. Acts as the main contact from
the organization to the rest of the
world. This allows the creation of
opportunities for business
partnerships and collaborative projects
and ventures.

Informational roles. Being at the the center

of the flow of information, it is the role of the
manager to harness this information to
relevant decision making. In the business
community the manager has a role of
developing contacts and linkages to further
the reach and influence of the business.
Three roles are played, as monitor,
disseminator, and
spokesman/spokesperson.
1. Monitor. The Manager continuously
scans the environment and watpokesches out
for information of the macro and micro
environments for opportunities and threats
to the organizations.
2. Disseminator. The Manager provides
relevant information to the organization
3. Spokesman. The manager sends out
information outside the organization.

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Decisional Roles. It is the manager that commits the entire organization to a new
business plan or a new strategic direction, like a new project or a new program. Being
the center of information in the organization he possesses access to the database of
information needed to make a timely decision for the organization. Four roles make
up the manager as a decision maker namely entrepreneur, disturbance handler,
resource allocator, and negotiator.
7. Entrepreneur.The manager as the
entrepreneur brings the organization to
the forefront of the business community
as a major player. He uses all resources
of the business to further its economic
position in the industry, scans the
business environment, adapts to
changing business conditions, and
takes advantage of opportunities as they
come.
8. Disturbance Handler. The manager
must act to protect the entire
organization from internal or external
pressures that would compromise its
integrity. As manager he strives to
contain dissent by promoting fair labor
practices. In the wider business
community he leads the organization in
joining other business chambers for
common protection. He meets crisis
situation facing the company and
diffuses them
9. Resource Allocator. The manager is the central authority in organizational
decisions to allocate the scarce resources to the various departments. He
authorizes decisions within departments prior to implementation.
10. Negotiator. The manager leads the organization in the contracts and agreements
it makes in behalf of the organization.

Hmmmm so far so good. You’re doing nicely learning about how to be manager.
Have you wondered how managers do it well? How do they know all the things
they know? Actually, managerial skills need to be learned, developed, and
practiced to acquire expertise. Therefore, there is no secret there guys, managers
are a product of hard work in learning.

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 3 Skills of an Effective Manager

To successfully perform its roles, a manager must have

developed :

1. Technical Skills. The manager must possesses

technical business skills in the various areas of management
in his organization like financial management, production
processes, supply chain, marketing and sales.
Technical business skills allow Managers to understand how
things work in the various departments within the company.
Such as understanding financial statements and its
implications or investment analysis.Likewise he needs to
understand the processes of how company products are made
and how it is eventually bought and utilized by its consumers.

2. Human Skills. The manager must also posses to the

skills to interact with people both from within and outside the
organization. These people skills allow the manager to
positively influence organizational members into pursuing his
vision, mission and goals for the organization.
Human skills allow managers to comfortably mingle with
employees and inspire them to work with effectively.

3. Conceptual Skills. The manager needs conceptual

skills to plan, strategize, and think way ahead into the future
given constraints and opportunities in the market.
Conceptual skills allow managers to think ahead into the
future to build companies that last and become top
performers of the industry.

13
 What’s More

You have fully explored the functions, roles and skills of a manager. Truly, you are
learning the ropes of a manager’s job. Let us have some more practice in doing a
manager’s function, role, and skill.
Instruction: Identify the category of roles that a manager does in the following workplace
situation. Write the letter of your choice in the blanks provided.
a. interpersonal relations b. informational c. decisional
1. The organization is losing during the COVID, but it can survive if it will reduce its
employees. He needs to act immediately. _________
2. The organization has slowed down its sales during COVID, but there are markets
abroad that can be tapped if proper linkages can be made. He needs to act _______.
3. The company will launch new products, should the manager attend? ________
4. The company plans to expand abroad. Should the employees be told? _____
5. Because of slow economy during COVID, the manager is now planning for creating a
contingency fund for unforeseen business crisis that could affect business. _______
For numbers 6-10, each situation requires the action of a manager. Identify the role
required of him based on the choices given & write on the blanks provided.
a. Entrepreneur b. Monitor c. resource allocator d. spokesman e. negotiator
6. The organization is called to explain the benefits of its product._______
7. The union of the organization is asking for more vacation leave. ________
8. There is now a growing market for health products that the company has capability to
produce.
9. The organization regularly check with industry standards to maintain quality.______
10. Due to COVID, environmental scanning has shown a growing interest in seeds, which
the company has capability to take advantage of.______
For number 11-15, Identify the skill needed by the manager based on the choices given
and write it on the blanks provided for.
a. Technical skills b. human skills c. conceptual skills
11. The manager needs to determine the company’s direction in the new normal
12. The organization is in chaos over who will be retrenched
13. The supervisor is requesting for a ready made equipment, yet the consultant says
they can have it custom made at a lower cost.
14. The manager is asked to decide investment alternatives based on financial
statements.
15. The manager is thinking on how best to survive during the pandemic.

14
 What I Have Learned

Well you have already reached this far in the module, which means you have already
explored all about the functions, roles and skills of a manager. Now let us make a
recap of what we have understood so far.

Instruction: Fill up the following boxes with what is required.

Eg. Planning Eg. Prepares Contingency plan for Covid

Name the Functions of a Manager Give an example for each function
1.

2.

3.

4.

5.

Name the Roles of a Manager

1.

2.

3.

4.

5.

6.

7.

8.

Name the skills of a manager

1.

2.

3.

The road to success begins with a single step.

15
 What I Can Do
It looks like we are getting more and more familiar with the manager’s roles and
functions. Now let’s make a quick check!
I. Multiple Choice :
Instruction: Write the letter of your choice in the blanks provided for. For questions 1-5
choose your answer from the following:

a. interpersonal role b. informational role c. decisional role

1. _______ What type or category of managerial role is played when managers promote
good relationship among organizational members?
2. _______ What category of managerial role puts managers in the center of
the flow of information?
3. _______ What is the category of managerial role when the manager sends out memo
to inform employees of new policies?
4. _______ What is the category of managerial role when managers make
decisions to set the direction of the organization.
5. _______ What category of managerial role allows the manager to scan the
environment for business opportunities and threats.?
For questions 6-7 choose your answer from the following :
a. figurehead b. leader c. liaison d. disseminator e. monitor
6. _______ What managerial role is played when managers look at the business
environment for opportunities and threats to protect the business ?
7. _______ What managerial role is made when managers link and create collaborations?
For questions 8-15 choose your answer from the following:
a. figurehead b. leader c. liaison d. disseminator e.negotiator
8. _______ In the S Sardines Manufacturing Company, there is rumor that the company
will retrench 50% of the workforce, hence everyone is waiting for the
announcement from the manager. What is his role in this situation?
9. _______ What is the managerial role when the manager develops contacts and linkage?
10. _______ What is the role of a manager when he directs everyone to follow a new
regulation?
11. _______ What role come into play in rallying employees to support company mission?
12. _______ What role is at play when going into contracts with the suppliers?
13. _______ What is the manager’s role when he represents the company in the industry?
14. _______ What role will the manager play as he consoles relatives of employees involved
in workplace accidents?
15. _______ What is the manager’s role when he discusses increase in wage with union?
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 What I Can Do

You have thoroughly explored the functions, roles, and skills of a manager. Its time
we put it to good use, agree?

Activity 3: The Virtual Manager

Instruction: Read the short case, and answer the guide questions in the space
provided for. (You may write your answers on another sheet of paper if needed).
Martelia organized the Tubig on Wheels business four years ago. The business
involves supplying mineral water to households and schools. It was able to supply
10 big schools and several subdivisions. Business has been good, the company was
able to purchase a delivery van and 2 water refilling stations. However in mid 2020
Covid struck. As classes stopped, the business became very slow. Only 1 refilling
station became operational, most of the employees were left with nothing to do. Cash
flow became very slow too, within two months, the company can no longer afford to
pay its employees. Martelia believes this year to be malas, and it is malas that has
caused the business to fall. Is it?
1. As manager, do you believe malas caused the business to fail?
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

2. Is there any function (s) of management that Martelia failed to act on, which
lead to the failure of the business? Identify from the 4 functions and explain why?

______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
3. In the present situation, what role is expected of Martelia as manager by
employees.?
_______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
4. Propose the business decision for Tubig on Wheels business of Ms Martelia. Be
innovative.
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

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 Assessment

Instruction: Read the questions thoroughly, then select the answer from the choices
given . Write the letter of your choice in the blank provided for:

________1. What is a major function of management that deals with deciding in

what to do in advance?
a. planning b. organizing c. staffing d. directing

________2. What involves bringing together physical, financial & human

resources to achieve the goals and objective of the firm?
a.planning b. organizing c. staffing d. directing

________3. What management function involves measuring the organization’s

performance against standards set by the industry or by the
organization?
a.planning b. organizing c. staffing d. controlling.

________4. What function of management involves inspiring people to a common

goal?
a.planning b. organizing c. staffing d. directing

________5. What involves the provision of qualified personnel for the

organization, through reliable hiring practices, training and
development ?
a.planning b. organizing c. staffing d. directing

________6. Who said that there are 10 managerial roles which fall into 3
categories of interpersonal, informational and decisional roles?
a.Drucker b. Mintzberg c. Follet d. Taylor

________7. What is the role of a manager when he acts as the main contact to
the rest of the business community and the world?
a.figurehead b. leader c. liaison d. monitor

________8. What is the role of a manager when he directs and leads the entire
organization to pursue the goals of the organization?
a. figurehead b. leader c. liaison d. monitor

________9. What is the role of the manager when he performs ceremonial duties
as head of the organization like cutting the ceremonial ribbon for
business opening, greeting VIPs who visit, giving speech in the
celebrations?
a.figurehead b. leader c. liaison d. monitor

________10. What is the manager’s role when he makes important

announcements of plans, directions, new policies of the organization?
a.figurehead b. leader c. liaison d. disseminator

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 ________11. What is the role of the manager when he settles disputes to protect
the integrity of the organization?
a. entrepreneur b. spokesman c. disturbance handler
d. monitor

________12. What role is played by the manager when he scans the business
environment for opportunities to take advantage of?
a. entrepreneur b. disturbance handler c. resource allocator
d. negotiator

________13. What skill is needed to be able to strategize and think ahead into the
future?
a.technical skills b. human skills c. conceptual skills
d. negotiation skill

________14. What skill needs to be developed by the manager to be able to

understand how the different departments as well as their systems
and processes work in the organization?
a.technical skill b. human skill c. conceptual skill
d. negotiation skill

________15. What managerial skill needs to be developed to be able to successfully

make positive people interaction?
a.technical skill b. human skill c. conceptual skill
d. negotiation skill

Assessment continued.
II. Essay (20 pts)
Instruction: Describe the work of a manager through his various roles in the
organization. Explain by using examples. Use extra sheet as needed.
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________

19
 Additional Activities

You have done wonderfully in this module. Business leadership which falls on the
hands of business executives particularly the manager is a real challenge but is
actually very doable. Your ABM track should support your interest in this area.
Now, its high time you learn about the real people who run companies and
corporations in our locality. From newspaper clippings, or articles from the internet,
or personal knowledge, identify at least three (3) real time managers in our region
(within Region 12 only) who have made a clear mark in their role as manager.
Instruction: Write your answer using the boxes below. (Use another paper if
needed)

Name & Picture of Name of the Role as Manager

Manager Company
(Briefly write his duties and
achievements in the company or
organization where he works or owns.)

Comment on how the manager can made a difference in the community.

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 21
What I can do What’s In Quick Pre-test /
Check Assessment
(pp 19)
(pp 8) (pp 6-7 & pp 21-22)
1. a
1. false 1. a
2. b
2. false 2. b
3. b
3. true 3. e
4. c
4. false 4. d
5. b
5. false 5. c
6. e
6. true 6. b
7. c
7. true 7. c
8. d
8. true 8. b
9. c
9. false 9. a
10. b
10. true 10. e
11. b
11. c
12. e
12. a
13. a
13. c
14. a
14. a
15. b
15. b
Answer Key
References
Koontz, H., & O'donnell, C. (1976). Management: A systems and contingency analysis
of managerial functions. Book World Promotions.

Mintzberg, H. (1989). Mintzberg on management: Inside our strange world of

organizations. Simon and Schuster.

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 DISCLAIMER
This Self-learning Module (SLM) was developed by DepEd – Division of General Santos
City with the primary objective of preparing for and addressing the new normal. Contents
of this module were based on DepEd’s Most Essential Learning Competencies (MELC).
This is a supplementary material to be used by all learners in General Santos City in all
public schools beginning SY 2020-2021. The process of LR development was observed in
the production of this module. This is version 1.0. We highly encourage feedback,
comments, and recommendations.

For inquiries or feedback, please write or call:

Department of Education – Division of General Santos City

Learning Resource Management System (LRMS)

Tiongson St., Lagao, General Santos City

Telefax No.: (083) 552-8909

Email Address: [email protected]

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