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KPI Metrics & Excel Resources Guide

The document contains metrics for 5 KPIs: Service Level, Quality Score, NPS, Sales Conversion, and Productivity. It shows the performance and transparent area for each metric. Service Level has the highest performance at 80% and Quality Score the lowest at 70%. Sales Conversion has the highest transparent area at 60% and Service Level the lowest at 20%.

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porus_malaowala3142
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116 views6 pages

KPI Metrics & Excel Resources Guide

The document contains metrics for 5 KPIs: Service Level, Quality Score, NPS, Sales Conversion, and Productivity. It shows the performance and transparent area for each metric. Service Level has the highest performance at 80% and Quality Score the lowest at 70%. Sales Conversion has the highest transparent area at 60% and Service Level the lowest at 20%.

Uploaded by

porus_malaowala3142
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Metrics Performance Transparent Area Data Label Space Top Cap Bottom Cap

Service Level 80% 20% 30% 10% 10%


Quality Score 70% 30% 30% 10% 10%
NPS 60% 40% 30% 10% 10%
Sales Conversion 40% 60% 30% 10% 10%
Productivity 75% 25% 30% 10% 10%

Service Level Quality Score NPS

5 Metrics K
Useful Links
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VBA Course: https://www.pk-anexcelexpert.com/vba/
Download useful Templates: https://www.pk-anexcelexpert.com/category/templates/
Dashboards: https://www.pk-anexcelexpert.com/excel-dashboard/
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Score NPS Sales Conversion Productivity

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Metrics Performance Transparent Area Data label Area Top Cap Bottom Cap
Service Level 15% 85% 30% 10% 10%
Quality Score 25% 75% 30% 10% 10%
NPS 25% 75% 30% 10% 10%
Sales Conversion 45% 55% 30% 10% 10%
Productivity 35% 65% 30% 10% 10%

Service Level Quality Score NPS Sales Conversion


Useful Links
Chart and Visualizations: https://www.pk-anexcelexpert.com/category/blo
VBA Course: https://www.pk-anexcelexpert.com/vba/
Download useful Templates: https://www.pk-anexcelexpert.com/category/tem
Dashboards: https://www.pk-anexcelexpert.com/excel-dashb

PS Sales Conversion Productivity


excelexpert.com/category/blogs/charts-and-visualization/
excelexpert.com/vba/
excelexpert.com/category/templates/
excelexpert.com/excel-dashboard/

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