CONTENTS

Introduction

Information Sheets

LEARNING A NEW LANGUAGE - LANGUAGE AS THE KEY TO INTEGRATION

GOING SHOPPING

SCHOOLING FOR CHILDREN

TRAINING AND EDUCATION FOR ADULTS

VISITING THE DOCTOR

THE ROLES OF MEN AND WOMEN

MARRIAGE AND PARTNERSHIP

EXPLORING YOUR HOST CITY

BE A GOOD NEIGHBOUR

PREJUDICE, DISCRIMINATION AND ACCEPTANCE

BRINGING UP CHILDREN WITHOUT VIOLENCE

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I N T R O D U C T I O N

This booklet is meant to be used in conjunction Although these infosheets are intended for

with the Project Integration through Dialogue use in Vienna, Austria, we hope they will

Toolkit’s main Handbook. It contains copies serve as a helpful model regarding the types

of informational handouts, which our team of information about the local community

developed and distributed to participants as which might be useful for participants.

a reference during dialogue sessions. There

is one handout for each of the modules in the The information in these handouts comes

Handbook, and most handouts are 1-2 pages from extensive research and professional

long (with some exceptions). networks. While it seeks to inform on a number

of helpful organizations and services, it is by

This content was developed for use in Vienna, no means complete. Although this information

Austria and most of the resources offered are originates from reputable sources, neither

specifically written for this city. Information KAICIID, nor their partners or staff accept any

was accurate as of Winter 2018. responsibility or liability for the contents of

this information, or for consultancy services

Trainers, workshop leaders and dialogue from the organizations named.

facilitators, who work with clients in Vienna,

are welcome to photocopy and use these

handouts in their own work, or to add-to and

further adapt them. We recognize that such

information becomes quickly outdated, and

we gladly welcome additions or corrections.

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Information Sheet:

LEARNING A NEW LANGUAGE

LANGUAGE AS THE KEY
TO INTEGRATION

Österreichische Integrations Fonds (ÖIF)

Information on language course projects, German courses, and examinations.
Link: http://www.integrationsfonds.at/sprache/
Website available in GERMAN, ENGLISH, ARABIC, AFRIKAANS

City of Vienna
Information on basic training courses and German courses for adults, young people, women with
child-care responsibilities.
Link: https://www.wien.gv.at/menschen/integration/deutsch-lernen/erwachsene/index.html
Website available in GERMAN, ENGLISH

Austria, Switzerland, Germany (ÖSD)

Information on the Österreichische Sprachdiplom Deutsch (ÖSD) [Austrian Language Diploma]
certified courses and exams. Link: http://www.osd.at/default.aspx?SIid=6
Website is available in ENGLISH, GERMAN
LEARNING A NEW LANGUAGE PROJECT I N TEG RATI ON TH ROU G H DI A LOG U E TO O L K I T > > SA MPL E H A N DO U T S

University of Vienna
Information on German courses. Link: http://oeh.univie.ac.at/deutschkurse-fuer-fluechtlinge
Website available in GERMAN

AWS Aus- und Weiterbildungszentrum Soziales Wien (Education dial)

Orientation advice, establishing the level of language and accompanying coaching during education
and training. Ascertaining levels of knowledge and qualifications. Taught in a language course and more
advanced training provisions. Link: http://www.awz-wien.at/sprache/
Website only available in GERMAN

Interface Wien
Integration advice available in different languages (including Arabic, Farsi, German, Pashtu, etc.) as well as
a certified language institute which conducts examinations for the Österreichische Sprachdiplom Deutsch
(ÖSD) [Austrian Language Diploma]. Link: http://www.interface-wien.at/view/content?p_id=3-uber-uns
Website only available in GERMAN

The Wiener Volkshochschulen (VHS)

[Adult Community Education Centres] German integration course as well as Austrian ÖSD exams
Link: http://www.vhs.at/beratung/deutschkurs/integrationskurse.html
Website only available in GERMAN

Did you know?

• German is one of the 10 most commonly spoken languages worldwide, and has also been rated as
one of the most economically valuable to learn in addition to English, Spanish and Chinese. Therefore,
mastering this language is a huge accomplishment!

• Austria and Germany have strong economies and are important trading partners in the global
marketplace

• German is the third-most heavily marketed foreign language in the world

**Although this information originates from reputable sources, neither KAICIID nor their partners or employees accept any responsibility or liability for the
completeness or contents of this information or for consultancy services from the organisations named.
 PROJECT INTEGRATION THR OU G H DI A LOG U E TO O L K I T > > SA MP L E HA N D O UT S

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Information Sheet:

GOING
SHOPPING

1. Buying Groceries
You can buy food for your daily needs in Austrian grocery shops (Spar, Billa, Hofer, Lidl,
Penny, etc.), specialist shops, in certain markets or in shopping centres.

Similar goods can often have very different prices at different grocery stores. Sale prices or
special offers usually only apply for a short-time. Therefore, it is important and worthwhile
to inform yourself carefully and to compare the quality and prices of individual foodstuffs.

2. Opening Hours at Shops

Shops in Austria do not open at the same time - in fact, many have their own individual
opening hours. Typically, grocery stores are open from Monday to Saturday, 7:30am to
7:30pm. Sometimes stores stay open later on Thursday nights. Shops are normally closed on
public holidays and Sundays; however, there are a few select stores which remain open on
these days (Billa Praterstern, Billa Franz-Josefs-Bahnhof, Spar Landstraße Wien Mitte, etc.)

Shopping centres are usually open from 9am to 8pm, where you will find clothing shops,
stationery shops, sporting goods shops and jewellers’ shops alongside grocery stores.
GOING SHOPPING PROJECT I N TEG RATI ON TH ROU G H DI A LOG U E TO O L K I T > > SA MPL E H A N DO U T S

3. Exchanging Goods
It is important to keep your receipt every time you make a purchase. Exchanging or
returning goods is only possible with a receipt and within the return period. This period
is near the bottom of the receipt (for example with clothing shops this could be 14 days).
It is also possible to return food or drinks to the grocery store with your receipt, if, for example,
you notice that the expiry date of your goods elapsed before you purchased the product. In
this case, you will receive a replacement item free of charge.

4. Negotiating and Bartering

It is not common to barter or negotiate in shops in Austria. Prices are fixed in supermarkets,
at the bakery, and at clothing stores and bartering in these stores is frowned upon.
However, you are typically allowed to barter at open-air markets or at private sales events,
such as flea-markets.

5. List of Shopping Centres:

Donauzentrum: Wagramer Straße 81, 1220 Vienna
Underground station: U1 Kagran
Millenium City: Handelskai 94-96, 1200 Vienna
Underground station: U6 Handelskai
SCS (Shopping City Süd): SCS – Straße, 2334 Vösendorf
Take the Baden train from Meidling in the direction of Baden to the station “Vösendorf-SCS“
Lugner City: Gablenzgasse 3, 1150 Vienna
Underground station: U6 Burggasse
SUPERMARKETS WHICH ARE OPEN ON SUNDAYS:
Billa Praterstern: Praterstern Bahnhof, 1020 Vienna
Underground station: Praterstern U1, U2
Spar Museumsquartier: Babenbergerstraße 9, 1010 Vienna
Underground station: Museumsquartier U2
Spar AKH: Währingergürtel 18-20, 1180 Vienna
Underground station: Michelbeuern U6
Spar Landstraße: Landstraße Hauptstraße 1b
Underground station: Landstraße U3, U4
Billa Franz-Josefs Bahnhof: Julius-Tandler-Platz 3, 1090 Vienna
MARKETS IN VIENNA:
Brunnenmarkt: Brunnengasse. Underground station Josefstädter Straße U6
Hannovermarkt: Hannovermarkt 1: Underground station Jägerstraße U6
Naschmarkt: Underground station Karlsplatz U4, U2, U1

**Although this information originates from reputable sources, neither KAICIID nor their partners or employees accept any responsibility or liability for the
completeness or contents of this information or for consultancy services from the organisations named.
 PROJECT INTEGRATION THR OU G H DI A LOG U E TO O L K I T > > SA MP L E HA N D O UT S

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Information Sheet:

SCHOOLING
FOR CHILDREN

Information on the education system for children and young people in Austria:
• General information on the education system in Austria: http://www.bildungssystem.at/
• Education paths in Austria:
https://bildung.bmbwf.gv.at/schulen/bw/ueberblick/bildungswege.html (Documents also in Arabic)
• Information on: Children from 0 to 6 years of age, the requirement to attend school, the obligation to be educated
or be trained, further education and forms of schools, apprenticeships, university and college, private schools:
https://www.migration.gv.at/de/leben-und-arbeiten-in-oesterreich/kinder-und-bildung/bildungssystem/
• Information on forms of child care as well as assistance with child care, the inclusion of children with
disabilities: https://www.help.gv.at/Portal.Node/hlpd/public/content/37/Seite.370000.html
• Information on schools providing general education: https://bildung.bmbwf.gv.at/schulen/bw/abs/abs.html
• Information on vocational schools: http://www.berufsbildendeschulen.at/index.php?id=7
• Information on the obligation to attend school:
https://www.help.gv.at/Portal.Node/hlpd/public/content/141/Seite.1410001.html

Information on support opportunities for children and young people:

• MA 11 – Wiener Kinder und Jugendhilfe [Assistance for children and young people in Vienna]:
https://www.wien.gv.at/kontakte/ma11/
• Schülerhilfe [Assistance for school children]: https://www.schuelerhilfe.at/

**Although this information originates from reputable sources, neither KAICIID nor their partners or employees accept any responsibility or liability for the
completeness or contents of this information or for consultancy services from the organisations named.
 PROJECT INTEGRATION THR OU G H DI A LOG U E TO O L K I T > > SA MP L E HA N D O UT S

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Information Sheet:

TRAINING AND
EDUCATION
FOR ADULTS
• General information for training and educating adults: https://erwachsenenbildung.at/

• Vocational schools: https://www.bfi.at/links/erwachsenenbildung-in-oesterreich/

• Employment services: http://www.ams.at/erwachsenenbildung

• WIFI (further and continuing education for adults)

https://www.wifiwien.at/?gclid=EAIaIQobChMI4aK0rq7O2wIVAuEbCh3DdwKUEAMYASAAEgK6k_D_BwE

• BFI (further and continuing education for adults): https://www.bfi.wien

• Advice on training and education targeted for adult refugees, and women:

https://erwachsenenbildung.at/themen/migrationsgesellschaft/praxis/bildungsangebote.php

https://erwachsenenbildung.at/themen/eb_in_oesterreich/praxisbeispiele/projekte_migration_und_frauen.php

• Netzwerk MIKA [MIKA Network]: https://www.netzwerkmika.at/en/who-mika

• Learning Centre for Migrant Women: http://www.lefoe.at/index.php/bildungsangebote.html

• General search engine for provision of adult education for refugees:

http://www.suchen.co.at/web?ts=go&q=ausbildung+f%C3%BCr+migranten

• Finding literacy courses in Austria: https://www.alphabetisierung.at/#main

**Although this information originates from reputable sources, neither KAICIID nor their partners or employees accept any responsibility or liability for the
completeness or contents of this information or for consultancy services from the organisations named.
 PROJECT INTEGRATION THR OU G H DI A LOG U E TO O L K I T > > SA MP L E HA N D O UT S

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Information Sheet:

VISITING
THE DOCTOR

1. Principles for visiting the doctor

Below are some helpful questions to ask yourself before going to the doctor’s office, in
order to help you better inform your doctor of your symptoms.
• What are my current symptoms?
• When did these symptoms first appear?
• When do these symptoms normally occur? Morning? Evening? All the time?
• What other symptoms do I have from time to time?
• What other changes are worth mentioning? (Inability to sleep, difficulty concentrating,
aggression, stinging eyes, listlessness or apathy etc.)
• What do I estimate my general level of health to be?
• Do I have any allergies or intolerances?
• What else has changed in my lifestyle?
• What medications (prescription and non-prescription) am I taking and how long have I
been taking them?
• How regularly do I take the medication?
• What doses do I use for the different medications?
• When do I take these medications?
• Are these medications tolerated well?
• What can I do in order to integrate this treatment better into my everyday life?
VISITING THE DOCTOR PROJECT I N TEG RATI ON TH ROU G H DI A LOG U E TO O L K I T > > SA MPL E H A N DO U T S

• Do I need a prescription?
• When is my next appointment planned for a check-up?
• Do I want to have any children and what must I take into consideration in case of pregnancy?

WHO OR WHAT SHOULD I TAKE WITH ME:

• Do I need anyone to accompany me? (Translation assistance?)
• E-card, letter of referral, possibly even a debit card
• During your first trip to the hospital: Identity card, passport
• Disability card
• Notepad and pen or pencil (as you will not remember everything the doctor says)
• List of medications and questions
• All the current findings, x-rays
• Further medical documents, which can be helpful (pain diary, vaccination certificate,
diabetic card, ...)

You can find all doctors, including their addresses, telephone numbers and office
opening hours at www.docfinder.at

2. Important telephone numbers:

Emergency: 144

IMPORTANT INFORMATION
In principle, every citizen in Austria is entitled to visit the doctor. The prerequisite is that you
must have compulsory insurance with a health insurance provider (for example, WGKK).
In most cases, you should call and schedule an appointment with the doctor before
your visit. However, there are some general practitioners who allow walk-ins or do not
require appointments under certain circumstances. It is always best to call and explain
your situation. Everyone should have a family doctor nearby; however, it is also possible
to change your family doctor. If your family doctor is unable to treat you, then he will refer
you to a specialist.

DIFFERENT TYPES OF DOCTORS

There are several types of doctors in Austria - panel doctors, elective doctors, and private
doctors - which are categorized based on whether they are contracted with a health
insurance provider.

Panel Doctors have concluded a contract with one or more health insurance funds. The
services provided are charged directly to the health insurance fund, as long as the patient
has not been requested to pay a portion of the costs. Deductibles on the insurance are
also possible.
VISITING THE DOCTOR PROJECT I N TEG RATI ON TH ROU G H DI A LOG U E TO O L K I T > > SA MPL E H A N DO U T S

Elective Doctors do not have a contract with the health insurance fund. The patient
initially pays for the services rendered himself, but can then be refunded for a certain part
of the costs by his health insurance provider.

Private Doctors also do not have a contract with a health insurance fund. As opposed to
treatment by an elective doctor, the patient is not entitled to be refunded for his expenses.

In Austria there is a system for compulsory insurance. This means that insurance is
offered automatically, through statutory health insurance funds, as long as a person is
employed and has an income above a certain level. Health insurance funds can differ
depending on your profession or the Austrian federal state where you work. Therefore you
should check the information from your local state office.

There are 22 social insurance funds in Austria, which are also responsible for health
insurance. The health insurance funds have contracts with doctors, and these doctors can
charge their services directly to that fund.

The statutory health care funds include:

• 9 regional health care funds for the federal states in Austria
(BGKK, KGKK, NGKK, OGKK, SGKK, STGKK, TGKK, VGKK, WGKK)
• 6 company health insurance funds (BKK)
> BKK Austria Tabak
> BKK Kapfenberg
> BKK Mondi
> BKK Voestalpine Bahnsysteme
> BKK der Wiener Verkehrsbetriebe
> BKK Zeltweg
• Versicherungsanstalt öffentlich Bediensteter (BVA)
• Sozialversicherungsanstalt der gewerblichen Wirtschaft (SVA)
• Sozialversicherungsanstalt der Bauern (SVB)
• Versicherungsanstalt für Eisenbahnen und Bergbau (VAEB)

All health care funds are represented in the Hauptverband der österreichischen Sozialver-
sicherungsträger. Some federal states and cities (e.g. Vienna, Upper Austria, Hallein) have
their own accident and sickness insurance organisations (called KFA), which do not belong
to this main association.

**Although this information originates from reputable sources, neither KAICIID nor their partners or employees accept any responsibility or liability for the
completeness or contents of this information or for consultancy services from the organisations named.
 PROJECT INTEGRATION THR OU G H DI A LOG U E TO O L K I T > > SA MP L E HA N D O UT S

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Information Sheet:

THE ROLES OF
MEN AND WOMEN
The roles of men and women The differences between biological
gender (Sex) and social gender* (Gender)
The biological differences between men and
BIOLOGICAL SOCIAL GENDER
women are the same all over the world. However,
GENDER (SEX) (GENDER)
the roles played by men and women (or boys
and girls) are always different and depend on Biological Determined by
what you have learned and experienced. This the Community

means that our families, schools, traditions, and

We were born Not congenital, but
communities play an essential role in defining this way determined by society
the expectations of our “gender.” Some cultures
Permanent Changes according
have tasks, activities, and jobs that are usually
(with exceptions) to time and place
expected of men versus women and vice versa.
These expectations may also be imposed by our Males, Females Men, Women
families, friends or relationships.
Determined by Determined by roles
body parts and and social relationships
In order to distinguish between these differences, body functions
many use the terms “biological gender” and “so-
Inherited traits Traits influenced by
cial gender.”
culture, habits, family,
traditions, economics,
In contrast to biological gender, social gender takes religion, and politics
many forms and can be shaped by religious, political,
Personalized Society/Institutions
legal, philosophical, linguistic, and other traditions.

*Source: Solidarity Centre WREN Program, “Workshop 2: Building ** Although this information comes from trustworthy sources, neither KAICIID nor its
Knowledge, Understanding and Skills for Education and Action.” Working partners or employees assume any responsibility or liability for the completeness or
document, Solidarity Centre, 2006. Washington, DC. content of this information or the consulting services of the organizations indicated.
 PROJECT INTEGRATION THR OU G H DI A LOG U E TO O L K I T > > SA MP L E HA N D O UT S

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Information Sheet:

MARRIAGE AND
PARTNERSHIP

Information about Marriage in Austria:

1. Weddings at the registry office:
Link: https://www.wien.gv.at/verwaltung/personenwesen/ehe/standesamt/
2. Information on registering for marriage:
Link: https://www.help.gv.at/Portal.Node/hlpd/public/content/7/Seite.070100.html
3. Other important information about getting married:
Link: www.wirheiraten.at

Information on Women’s Equality:

https://www.demokratiewebstatt.at/angekommen-demokratie-und-sprache-ueben/
frauenrechte-und-gleichberechtigung-in-oesterreich/

Help for Women Affected by Psychological or Physical Violence:

• 24-hr Women’s Emergency Line (Frauennotruf): +43 (0)1 7171 9
• All issues relating to any form of violence against women, including sexual violence
• Wide range of languages
MARRIAGE AND PARTNERSHIP PROJECT I N TEG RATI ON TH ROU G H DI A LOG U E TO O L K I T > > SA MPL E H A N DO U T S

• Advice for Violent Situations: Go to www.gewaltinfo.at.

• Orient Express: http://www.orientexpress-wien.com/
Help and advice offered in German, Turkish, Arabic and English.
• Women’s House: www.aoef.at
• Counselling for young women: www.maedchenberatung.at
• Helpchat: www.haltdergewalt.at
• Advice on line 147 (emergency helpline for children, young people and their caregivers)
• Women’s helpline: 0800-222-555
www.frauenhelpline.at (Around the clock, anonymous and free)

Other Advice on Marriage, Partnerships, and Rights:

• Queer Base (support for LGBTQI asylum seekers)
http://queerbase.at/
• The Vienna Anti-Discrimination Office offers advice to lesbians, gays and transgender people
affected by discrimination
https://www.wien.gv.at/kontakte/wast/
• Courage counselling (an anonymous, free psychosocial counselling for young “gays, lesbians, and
people with Transgender issues and intersexuality”)
http://www.courage-beratung.at/
Monday 10 am to 1 pm or Tuesday to Friday 3 pm to 8 pm
PHONE: 585 69 66
A-1060 Vienna, Windmühlgasse 15/1/7
Fax: (01) 585 69 61
E-mail: [email protected]
• “Women’s education”: LEFÖ- counselling, education and support for migrant women
Kettenbrückengasse 15 Door 4 - 1050 Vienna
• Assistance for children:
Link: www.gewalt-ist-nie-ok.at

** Although this information comes from trustworthy sources, neither KAICIID nor its partners or employees assume any responsibility or liability for the
completeness or content of this information or for the consulting services of the organizations indicated.
 PROJECT INTEGRATION THR OU G H DI A LOG U E TO O L K I T > > SA MP L E HA N D O UT S

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Information Sheet:

EXPLORING
YOUR HOST CITY
Vienna is a diverse city that offers a variety of leisure and cultural activities for young and old

alike. This information sheet lists recommended activities for exploring your new city.

1. Beach Volleyball
This is the classic summer sports activity. Rarely can you get a tan and burn calories all at
the same time! Bump, set, spike! Play with a friend or change things up a little based on the
number of players. Join an intense two-on-two match or a more leisurely game of four-on-
four. The best sand courts are:
SAND IN THE CITY: Lothringerstraße 22, 1030
Free between 2 pm and 5 pm, € 26 per hour between 5 pm and 11 pm
SUMMERSTAGE: Donaukanal, U4 Roßauer Länge, 1090
Daily from 5 pm to 11 pm, tournaments are organized on occasion
DANUBE ISLAND: Handelskai, 1210

2. Climbing
CLIMBING HALL VIENNA: Erzherzog-Karl-Straße 108, 1220
Open daily from 9 am to 11 pm; there are courses for beginners and advanced, indoor and outdoor
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3. Hiking
Hiking isn’t just an activity for pensioners - it’s actually really hard work.
There are numerous hiking trails in and around Vienna.
https://www.wien.gv.at/english/leisure/hiking/paths.html

4. Pedal boating

HOFBAUER BOAT RENTAL: Wagramer Straße 49, 1220
Old Danube, € 12.50 per hour and boat, € 13.50 for a boat with a slide

5. Basketball, Football

Each district has many sports facilities, such as basketball courts and football pitches, which
can be used for team sports. These facilities can often be used around the clock.
SPORTS FACILITIES/CAGES: Margaretengürtel 82-88, 1050
FOOTBALL PITCH: Eibesbrunnergasse 13, 1100

6. Bicycling, Inline Skating


Those who like to get away from the heat and want to cool off with the headwinds should
ride on wheels - either by bicycle or with inline skates on their feet. If you want to get out of
the city, we recommend the bike paths along the Danube.

7. Swimming
Vienna has numerous swimming pools. Addresses can be found at this link:
http://www.wien-konkret.at/sport/schwimmbad/

8. Wakeboards
WAKEBOARD LIFT: Am Wehr 1 – Neue Donau, 1220 Daily from 10 am.

The city of Vienna also has many free offers available online, which are highly recommended:
http://www.stadt-wien.at/freizeit.html

Notable sites and museums:

https://www.wien.gv.at/ma53/museen/museen.htm

Museums free for children and teenagers:

https://vivent.at/gratis-ins-museum/

Recommended sights to see:

https://www.city-walks.info/Wien/Sehenswuerdigkeiten.html
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BE A GOOD
NEIGHBOR
Now that you’ve moved to a new country, you may have questions about how

to be a good neighbor. The below websites offer many helpful tips about how

to be part of a healthy neighborhood, and integrate successfully into your

new Austrian community.

The Initiative “Auf gesunde Nachbarschaft” [Towards a healthy neighbourhood].

Website: www.gesunde-nachbarschaft.at

“Netzwerke für gute Nachbarschaft” [Networks for good neighbourliness].

You can obtain recommendations and useful pieces of advice as well as get to know new
people on this website: www.fragnebenan.com

**Although this information originates from reputable sources, neither KAICIID nor their partners or employees accept any responsibility
or liability for the completeness or contents of this information or for consultancy services from the organisations named.
 PROJECT INTEGRATION THR OU G H DI A LOG U E TO O L K I T > > SA MP L E HA N D O UT S

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Information Sheet:

PREJUDICE,
DISCRIMINATION
AND ACCEPTANCE

What is Discrimination?

The City of Vienna defines discrimination as, “every form of unjustified disadvantage or unequal treatment

for individual persons or groups on the basis of different perceptible characteristics (e.g., age, ethnicity, or

disability) and/or not immediately perceptible characteristics (e.g., personal values or beliefs, religion, or

sexual orientation).”

Source: https://www.wien.gv.at/verwaltung/antidiskriminierung/definition/index.html

What are the different forms of discrimination?

According to the City of Vienna, there are differences between direct and indirect discrimination. “Both are

equally forbidden as is the so-called harassment of a person on the grounds of ethnicity, religion, personal

beliefs, disability, age, sexual orientation, gender identity and gender. In particular, also on the grounds of

pregnancy and parenthood, as well as victimisation.” Incitement to discrimination is also forbidden.

1
Ibid.
PREJUDICE, DISCRIMINATION AND ACCEPTANCE PROJECT I N TEG RATI ON TH ROU G H DI A LOG U E TO O L K I T > > SA MPL E H A N DO U T S

The situations described below are general examples of discrimination and are not necessarily based on real-

life events. They are simply meant to increase understanding of what discrimination is and its various forms.

Immediate (Direct) Discrimination

A person may be immediately discriminated against if they are placed in an inferior position to someone

else, due to their ethnicity, religion, disabilities, age, sexual orientation, etc.

Examples

• In Vienna, a person with dark hair feels they received worse treatment at the nearby hospital than the

patient with light hair.

• An official employed by the City of Vienna has a conversation with a woman wearing a headscarf. He then

makes derogatory comments about her, based on her appearance.

Indirect Discrimination
Indirect discrimination occurs when a “neutral” regulation actually disadvantages someone because they

have a protected characteristic.²

Example

• An employment position demands perfect EDP skills (electronic data processing), although in the

actual working environment basic knowledge suffices. Older applicants will presumably not be able to

demonstrate perfect EDP (electronic data processing) skills as frequently as younger applicants.

Pestering and Harassment

Pestering and harassment are forms of intimidation, hostility or slander.³

Pestering and harassment can occur if a person is subjected (based on their ethnicity, religion, disabilities,

age, sexual orientation, etc.) to an environment or action which is intimidating, hostile, humiliating,

slanderous, attacks the dignity of the person and/or is considered undesirable, inappropriate or offensive

by the person.4

Examples

• A customer with dark-skin is insulted and called a “negro” at one of Vienna’s official offices.

• An e-mail with a racist comment was distributed in the municipal authority’s outlook system.

2
City of Vienna. “Forms of Discrimination.” Wien, n.d., wien.gv.at/verwaltung/antidiskriminierung/definition/formen.html. Accessed 7 August
2018. 3 Ibid. 4 Ibid.
PREJUDICE, DISCRIMINATION AND ACCEPTANCE PROJECT I N TEG RATI ON TH ROU G H DI A LOG U E TO O L K I T > > SA MPL E H A N DO U T S

Victimisation
Victimisation is present if a person suffers a disadvantage, because they have complained about

discrimination or because they support or supported another person who complained.5

Association
People who have a close relative or dependent with special characteristics (ethnicity, religion, disabilities,

age, sexual orientation, etc.) may also experience discrimination through “association”.6

Source: https://www.wien.gv.at/verwaltung/antidiskriminierung/definition/formen.html

Stellung zur Bekämpfung von Diskriminierung [Office for the Fight against Discrimination]

https://www.wien.gv.at/verwaltung/antidiskriminierung/zustaendigkeit.html

19., Muthgasse 62, Riegel C 3.07

Telephone: +43 1 4000-38950

E-Mail: [email protected]

Islamische Glaubensgemeinschaft Österreich (IGGiÖ), [Islamic Denomination in Austria (IGGiÖ)]

Documentation office for anti-Muslim discrimination

http://www.derislam.at/iggo/?c=content&cssid=Dokustelle&navid=254&par=300

** Although this information comes from trustworthy sources, neither KAICIID nor its partners or employees assume any responsibility or liability for the
completeness or content of this information or for the consulting services of the organizations indicated.

5
Ibid. 6
Ibid.
 PROJECT INTEGRATION THR OU G H DI A LOG U E TO O L K I T > > SA MP L E HA N D O UT S

I D

Integration through Dialogue

Integration durch Dialog

Information Sheet:

BRINGING UP CHILDREN
WITHOUT VIOLENCE
Raising children in a non-violent manner
Information and tips from Gewaltinfo.at:

• Over 90% of parents and young people in Austria agree that a violence-free upbringing is important. This view
is also shared by approximately 80% of adults with a migrant background.
• Children should be allowed to express their own independent personalities and freely share their wishes and
needs. They should also feel that they are loved for their unique talents, interests, and opinions.
• Children should be allowed to have contact with other people, particularly playmates of a similar age.
• Children should be given acknowledgment and praise. It is important to stress their strengths and abilities.
• Respect the child’s private sphere.
• Consciously dedicate time and attention to your children.
• Do not treat your children as adults. Do not place them under extreme pressure and demands.7
• Allow children to receive the support that they require for their development.
• Set clear, easy-to-understand boundaries for your child, which have “non-violent” penalties.8
• Do not scare or lie to your children.9
• Do not be over-protective with children or stifle their independence.10

“No violence towards children can be justified, all violence is preventable!”11

7
Gewalt Info. “Nonviolent Education.” Gewaltinfo, n.d., gewaltinfo.at/betroffene/kinder/gewaltfreie_erziehung.php. Accessed 7 August 2018.
8
Ibid. 9 Ibid. 10 Ibid.
11
UNICEF. “Violence against Children.” UNICEF, n.d., unicef.org/esaro/5480_violence-against-children.html. Accessed 7 August 2018.
BRINGING UP CHILDREN WITHOUT VIOLENCE PROJECT I N TEG RATI ON TH ROU G H DI A LOG U E TO O L K I T > > SA MPL E H A N DO U T S

Advice and Training for Parents12:

• Family Counselling is a network of almost 400 family counselling centres, sponsored by the Austrian Federal
Chancellery. They offer advice on a number of family situations from education and schooling, to raising
children with mental and physical disabilities.13
https://www.familienberatung.gv.at/beratungsstellen/

• Eltern Werkstatt14 offers parenting workshops for a small cost.

Offices for Children’s Rights in Austria:

Kinder-und Jugendanwaltschaften [Children’s and Youth Advocacy]

Alserbachstraße 18, 1090 Vienna
Telephone: 01 7077000

Netzwerk Kinderrechte Österreich [Children’s Rights Network Austria]

Vivenotgasse 3, 1120 Vienna

Offices for Child Protection:

Kinder und Jugendanwaltschaft des Bundes

Bundesministerium für Familien und Jugend
Franz Josefs Kai 51
1010 Vienna
Hotline: 0800/240 264

147 Help and Advice

An important contact centre for problems, questions and crisis situations for young people and children.
Hotline: 147 (for the whole of Austria) without a dialling code, 24 hours a day. Calls are anonymous.

TAMAR advice centre for abused and sexually abused girls and children
Wexstraße 22/3/1
Telephone: 01/334 04 37

12
Familienberatung. “Counseling Services.” Familienberatung, n.d., familienberatung.gv.at/beratungsstellen/. Accessed 7 August 2018.
13
Ibid. 14 Eltern Wekstatt. “Home.” Elternwerkstatt, n.d., elternwerkstatt.at/index.php?id=2. Accessed 7 August 2018.
BRINGING UP CHILDREN WITHOUT VIOLENCE PROJECT I N TEG RATI ON TH ROU G H DI A LOG U E TO O L K I T > > SA MPL E H A N DO U T S

Die möwe [The seagull] child welfare centre

Börsegasse 9, 1010 Vienna
Telephone: 01/532 1515

Advisory team for the Vienna City School Board

Hainburgerstraße 40, 1030 Vienna
Telephone: 0676 811 856 418

Wiener Frauenhäuser (Kinderbereich) [Soroptimist International Austria (Children’s area)]

Vivenotgasse 53, 3. Floor, 1120 Vienna
Telephone: 01/512 38 39

Children’s Rights in Austria:

“Children have rights. Rights to education and training, freedom of opinion, participation,
provision of healthcare as well as to protection from violence and exploitation.”15

Corporal punishment for children has been banned in Austria since 1992. Children’s rights are anchored in the
UN Convention on Human Rights, which was established in 1989, and is recognized by almost all countries in
the world.16

The Convention on Children’s Rights takes into account special requirements for children, particularly those
that need certain protection. Children (defined as any person under the age of 18) have fundamental, social,
economic, cultural and civil rights. In this way, each child is acknowledged and respected as an independent
holder of rights.

The Convention on Children’s Rights is based on 4 basic principles:

• Ban on Discrimination: All children have equal rights. No child may be disadvantaged on any grounds: skin
colour, place of origin, nationality, language, gender, religion, disability, parents’ assets etc.).

• Precedence of the child’s well-being: With decisions concerning children, the well-being of the child must
be an overriding criterion.

15
Kinder und Jugendanwaltschaften Österreichs. “Children’s Rights and Prohibition of Violence in Education.” KIJA, n.d., kija.at/kinderrechte/4-
kinder-haben-rechte-die-un-kinderrechtskonvention. Accessed 7 August 2018.
16
Ibid.
BRINGING UP CHILDREN WITHOUT VIOLENCE PROJECT I N TEG RATI ON TH ROU G H DI A LOG U E TO O L K I T > > SA MPL E H A N DO U T S

• Development: All children have a right to life, a secure existence and the best possible development
opportunities.

• Involvement: Children should be personally involved, when appropriate, in decisions which concern them,
and should be able to voice their opinions.

Since 2011, children’s rights have also become a part of the Austrian Federal Constitution and the courts have
oriented themselves more strongly in favour of children’s rights.

The role of the family is a significant aspect of the Convention on Children’s Rights. Parents should be supported
in their responsibilities (for example, through the provision of child-care facilities). Additionally children have
the right to live with their families, and they have the right to see both parents if they live apart.

Source: http://www.kija.at/kinderrechte/4-kinder-haben-rechte-die-un-kinderrechtskonvention

** Although this information comes from trustworthy sources, neither KAICIID nor its partners or employees assume any responsibility or liability for the
completeness or content of this information or for the consulting services of the organizations indicated.
© 2018 International Dialogue Centre (KAICIID)

Schottenring 21

1010 Vienna, AUSTRIA

Tel: +43 1 31322 0

Email: [email protected]