FUNDAMENTAL in NURSING PRACTICE
COMMUNICATION IN NURSING
CHARACTERISTICS OF COMMUNICATION
▪Simplicity
▪Clarity
▪Timing & Relevance
▪Adaptability
▪Credibility
THE COMMUNICATION PROCESS
MODES OF COMMUNICATION
▪Verbal communication – uses spoken or written words
▪Non-verbal communication (body language) – uses gestures, facial expressions, posture/gait, body
movements, physical appearance, eye contact, tone of voice
ELECTRONIC COMMUNICATION
ELECTRONIC MAIL (E-MAIL)
▪Is the most common form of electronic communication
ADVANTAGES OF E-MAIL
▪Fast, efficient way to communicate & it is legible
▪It provides record of the date & time of the message that
was sent or received.
▪Improves communication & continuity of client care ▪Better access