Doc. No.
:- OPPL/TM/PM-03
Process No-03 Rev No :-'02
Rev Date: 4.08.2021
Title : Process for Non-conforming product handling
and corrective & preventive action IATF CLAUSE NO.:-8.7.1.7
Process Name :- Non-conforming product handling and corrective & preventive action
Purpose :- To identify non-conforming material to avoid unindented use and also to take
corrective & preventive action on major Non-conformities.
Scope:- 1. All production parts.
2. System related non-conformities is addressed in auditing process.
Process Owner :- Manager -Q.A
Performance Criteria
1. Trend of Customer complaint
2. Internal / external rejection
Documents :
Sr.
Document No. Document Name Indexing Special Protection Control Authority
No.
Records :-
Sr. Special
Record No. Record Name Retention Period Indexing Disposal Authority
No. Protection
Customer complaint
1 OPPL/F/QA/05 3 Year Date wise No Manager-QA
register
Inward Material
2 OPPL/F/QA/19 3 Year Date wise File Manager-QA
Inspection Report
Inprocess Inspection
3 OPPL/F/QA/22 3 Year Date wise File Manager-QA
Report
Analysis Sheet & Action
4 OPPL/F/QA/06 Plan ( A3 Sheet or 8D 3 Year Date wise No Concerned Head
Sheet OR CAPA)
5 OPPL/F/QA/41 Rework Inspection report 1 Year Date wise No Manager-QA
Rework material data
6 OPPL/F/QA/44 1 Year Date wise No Manager-QA
sheet
7 OPPL/F/QA/09 PDIR 1 Year Date wise No Manager-QA
NC REGISTER/RED
8 OPPL/F/QA/40 1 Year Date wise No Manager-QA
BIN ANALYSIS
9 OPPL/F/QA/39 Pareto Analysis Sheet 1 Year Month Wise No Manager-QA
Deviation acceptence
10 OPPL/FQA/13 1 Year Month Wise No Manager-QA
report
Prepared By:- Approved By:-
Doc. No.:- OPPL/TM/PM-03
Process No-03 Rev No :-'02
Rev Date: 04.08.2021
Title : Process for Non-conforming product handling and corrective & preventive action ( In House ) IATF CLAUSE NO.:-8.7.1.7
Sr. Reference /
Input Activity Output Resp. Checkpoint
No. Format
Product Identification Tag
OPPL/F/PRD/14
Product Identification Tag QA Inspector Check part is non-conforming
Identification of Non-conforming products
1. Non-conforming
products
Check parts as per Customer Specs/
Product Identification Tag
Stop further processing & put hold tag on the identified material at following stages QA Inspector Customer Drawings Material Identification Hold Tag
Control Plans OPPL/F/PRD/15B
QA Inspectors
Incoming In-coming/In-process/PDI (Incomning,Inprocess,PDI)
Inprocess PDI
inspection report Check In-Coming/Inprocess/PDI NC register Check In-Coming/Inprocess/PDI NC register
OPPL/F/QA/40
Record the Inward Material Inspection Report
observation in Record the Record the
Receipt Inspection (OPPL/F/QA/19)
2 incoming observation in In- observation in PDI
Report & Standard In-coming/In-process/PDI
inspection process inspection inspection report inspection report
report report
PDIR
(OPPL/F/QA/09)
Inprocess Inspection Report
(OPPL/F/QA/22)
Material specifications as per Requirements/STD
DEVIATION ACCEPTANCE REPORT
DEVIATION ACCEPTANCE OPPL/F/QA/13
No REPORT Manager QA Check Deviation acceptence report
Customer Specs/ Yes
3 Customer Drawings
Control Plans Move to next operation
NO
Rework Possible?
Rework material data sheet Manager QA Check Rework Inspection report Rework Inspection report
YES OPPL/F/QA/41
Rework the material & offer for inspection Rework material data sheet
Rework Inspection report Manager QA Check Rework Inspection report OPPL/F/QA/44
Prepared By:- Approved By:-
Doc. No.:- OPPL/TM/PM-03
Process No-03 Rev No :-'02
Rev Date: 04.08.2021
Title : Process for Non-conforming product handling and corrective & preventive action ( In House ) IATF CLAUSE NO.:-8.7.1.7
Input Activity Output Resp. Checkpoint
Criteria For Internal CAPA rejection
Material OK for Use Raise CAPA for Internal Rejection on Following Criteria :--
1. Whole Lot get Rejected
2. Maru - A Dimension parts out of Spec.(safety
Charactreristic)
Indentify the material with Rejection tag and prepare Rejection Scrap note along with analysis QPCR RAISING CRITERIA FOR INTERNAL
1. Critical characteristic >= 10 part reject found/Per Part
Corrective & Preventive action for NC Product Number
2. Fit Function characteristic >= 10 parts reject found//Per
Select Top Problems as QPCR Criteria . Part Number
Take Corretive Action Within 3 days after Rising QPCR CFT QPCR CRITERIA as per given procedure
QPCR CRITERIA 3.General & Appearance >= 100 Qty/Per Visual Defects.
4.If Customer Complaint repeated >=1 part found reject.
5. If any internal defect repeated (i.e., for which
countermeasure has been taken) >= 1 part found reject
8D report
Make corrective Action plan 6.Monthly parato shall be made & top 2 defects shall be OPPL/F/QA/06
8D report analysed
No
QPCR RAISING CRITERIA FOR SUPPLIER
Action Effective
4 Corrective & Preventive
action for NC Product 1.Plating Thickness Variation
-Less than 8 µ & More than 14 µ
Yes
2.Whole Lot get rejected for shade variation
3. Whole lot get rejected for diameter(OD & ID) variation
4.More than 5% rejected in UT Testing
Scrap Note CFT Check Scrap Note Qty as per NC register Scrap Note
Send Rejection Report to Store for Scrapping/identified action in rejection report OPPL/F/QA/47
8D report QA Manager Check 8D report 8D report
Take countermeasure & record it in Internal Nonconforming Summary Sheet OPPL/F/QA/06
Identify the similar process for horizontal implementation 8D report
Check 8D report
5 Existing PFMEA 8D report QA Manager OPPL/F/QA/06
QA Manager Check 8D report 8D report
Implement actions on similar product
8D report OPPL/F/QA/06
Effectiveness of QA Manager Consecutive 3 lot monitoring 8D report
Corrective /Preventive OPPL/F/QA/06
6 8D report
Actions Verify the effectiveness of Corrective /Preventive Actions
2 SUPPLIER QPCR CRITERIA ADDED 4.08.2021
CRITERIA FOR INTERNAL REJECTION
1 2.12.2020
ADDED
0 INTIAL RELEASE 2017
REV NO. REV DESCRIPTON DATE
Prepared By:- Approved By:-
