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Questionnaire

The document contains two questionnaires, one with 10 questions for customers of a bank about why they chose the bank, their expectations, employee cooperation, account features, needed changes, document submission process, private bank alternatives, timing suitability, and loan facilities. The other has 11 questions for bank employees about their name, age, gender, tenure, roles, supervisor support, salary satisfaction, role changes, customer support, dissatisfied customers, reasons for customer issues, management support, and annual perks.

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suryajeet patil
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37 views1 page

Questionnaire

The document contains two questionnaires, one with 10 questions for customers of a bank about why they chose the bank, their expectations, employee cooperation, account features, needed changes, document submission process, private bank alternatives, timing suitability, and loan facilities. The other has 11 questions for bank employees about their name, age, gender, tenure, roles, supervisor support, salary satisfaction, role changes, customer support, dissatisfied customers, reasons for customer issues, management support, and annual perks.

Uploaded by

suryajeet patil
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Questionnaire

For customers

1. Why does they decided to bank of Maharashtra?


2. What are their expectations from bank?
3. Are the employees of the bank cooperative?
4. Is the account provided by the bank is user friendly?
5. What Changes do they need by the bank?
6. Is the document taken by the bank are easy to submit?
7. The private bank provides door sept facilities still their choice is bank of
Maharashtra?
8. Do the bank timing is suitable for customers
9. Loan facilities are reasonable for customers
10. When considering a new bank, what would be the top two things you would generally
consider?
11.

For employees

1. What is your name, age and gender?


2. Since how many years have you been working in this bank?
3. What are your roles and responsibilities?
4. Are your superiors very supportive?
5. What is your salary structure? Are you satisfied with it?
6. Does the manager shift your roles, like Loans office, Auditor, Collector etc? how
often does the roles are changed?
7. Are the bank rules very supportive with the customers?
8. Do you have dissatisfied customers?
9. For what exact issues did the customer walk out of the bank?
10. Does the management support you during work hours?
11. What are other perks received during the year?

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