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Verbal De-escalation Script Guide

This document provides a script for verbally de-escalating a situation with a student who is emotionally escalated. The 10-step script guides the interaction, starting with identifying the student's behavior and feelings, understanding what triggered their emotions, providing alternatives to deal with the situation, and following up later. The additional information section advises keeping the script handy, practicing it, providing an activity for other students, knowing individual students, staying calm, and allowing time for the student to cool down.

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Ray Lockwood
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388 views1 page

Verbal De-escalation Script Guide

This document provides a script for verbally de-escalating a situation with a student who is emotionally escalated. The 10-step script guides the interaction, starting with identifying the student's behavior and feelings, understanding what triggered their emotions, providing alternatives to deal with the situation, and following up later. The additional information section advises keeping the script handy, practicing it, providing an activity for other students, knowing individual students, staying calm, and allowing time for the student to cool down.

Uploaded by

Ray Lockwood
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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The Script Additional Information

1. I see you __________. Identify the behavior that tips you off the
student is emotionally escalated.
2. Are you feeling (angry)? Inquire if you interpret the observed behavior
correctly.
3. I can see that you are (angry). Affirm what the student says.
4. What are you (angry) about? Inquire why the student is feeling that emotion.

5. So you’re (angry) about _____. Is that Restate what you heard to verify your
right? understanding and demonstrate that you are
listening.
6. What do you want? Assist the student in identifying what options
are reasonably available.
7. What have you tried? Guide the student through a process of self-
reflection.
8. How well has that worked? Help the student assess their progress in
dealing with the situation.
9. What else are you willing to try? Provide alternatives if the student is struggling
with identifying other ways to deal with the
situation- students chooses the next step.
10. Will you let me know how it goes? Follow up with the student in appropriate
amount of time; this will build trust.

DON’T DO
• Force a student to talk • Keep a copy of the Verbal De-escalation script
• De-escalate in an overly public manner where you can easily access it
• Tell a student how they are feeling • Practice the verbal de-escalation script
• Get hung up on the flow of script • Provide an independent activity for the rest of
• Be sarcastic your students to engage in if a classmate begins
• React if you feel attacked by what the student to escalate
says • Get to know your students and know what
• Tell a student what to do might lead to or provoke an escalated response
• Blame a student for the situation • Stay calm when engaging in Verbal De-
• Continue doing or saying anything that seems escalation
to escalate the situation • A student may need some cool down or
• Argue with a student processing time during the Verbal De-
escalation- provide wait time and check back
later

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