Types of Events MAT
Types of Events MAT
Have you ever been to a large event that had no food or beverage options? It’s unlikely! Food
and beverage is often one of the largest (if not the largest) expenses for events. Guests remember
the fare at events, especially if the event is centered around a meal.
But that rarely pays off. And that’s because food and beverage at events isn’t just about keeping
people full — it’s a part of the experience.
If serving food at events was really just about feeding people, it would probably be more cost
effective to give guests cash or vouchers to the nearest fast food restaurant.
The idea of hospitality goes back to biblical times, when people would open their homes to
guests — even strangers — and break bread. The idea of sharing a meal led to shared
conversations, shared ideas, shared fellowship. Sounds a lot like our modern event planning
objectives or networking, right?
Why are we still treating food & beverage at events like an afterthought?
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Once you make the connection between event planning and hospitality, it’s easy to realize that
any food service is part of the hospitality package. Any by food service, we mean anything —
from continental breakfast all the way through formal plated dinners.
A meal isn’t just a meal. It’s an opportunity to make connections, to bring people together to
break bread. All of a sudden, that budget line item is actually doing double duty!
Yes, you have to plan food and beverage around your budget. But who says an inventive menu
has to be expensive? You don’t have to offer lobster tail and caviar to be creative.
There are plenty of ways to mix things up without busting your budget. Here are some of my
favorite ideas:
Go for food stations: Get rid of the plated dinner and offer specialty food stations
instead. It gets people moving around and talking — and it’s usually lower cost. Each
station can have a different theme (like regions of the world) for a conversation starter
among guests.
DIY it: Instead of a simple sandwich display, offer a make-your-own salad line with
creative toppings. Most guests will appreciate the healthier options.
Get interactive: Let guests get in on the action either through cooking demonstrations or
“make your own” bars.
Go retro: Nothing gets guests talking quite like nostalgia. Think: Sloppy joes, tater tots,
or any kind of casserole.
Serve meals family style: By literally sharing a meal from a common platter, guests will
be sure to start conversations with one another.
Those are just a few ideas — there are so many more! Work with your caterer to develop a menu
that truly meets the need of your event. Just don’t take the easy way out on menu selections. We
event planners can do better than that for our guests!
Want more information about food and beverage in events?
What is food and beverage operations?
F&B operations involve the purchasing, preparation, serving, maintaining inventory, and
catering services of an event venue.
Assuming the event takes place over the course of a single meal, the following loose guidelines
typically work:
– 1 pound of entree dish per 3 people
– 1 pound of side dishes per 3 people
Typically, the responsibilities of a caterer at an event include preparation of food, serving it,
cleaning up, staffing bars, and attending to diners. Recently, caterers services have expanded
beyond that, as agreed upon by the caterer and event host.
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Table service is considered as a border category of service style which consists of English
Service, American Service, Pre plated Service Etc.
In this type of f&B service, the guest is seated at the table with laid cover and orders from
the menu.
The guest has to be greeted with an eye contact and a warm welcome.
The server or waiter should normally address the guest by sir or madam.
If the server knows the guest name then they should address the guest by their Surname
and title.
Assist the guest in seating as per the number of persons or any special requests.
While seating the guests the least desirable areas like the tables near to side stations,
kitchen, dishwashing area etc. to be only offered is all other tables are full.
The menu to be presented after opening to the women first, then the host and clockwise
for other guests.
Special attention to be given to kids.
When serving the guest orders the server or waiter should have a good understanding of
who ordered what dishes.
English service requires the food to be placed on large platters or in large bowls.
These food portions are then delivered to the guest's table by waiters/servers.
Once the host checks and approves the food the same is placed on the table.
The guests then pass the food around the table and serve themselves.
In some cases, the host may also ask the waiter to serve the food.
This is a common type of F&B service style as the ease of service and waiters shouldn’t
be highly skilled.
The Family style F&B service is easy to implement.
The servers or waiters shouldn't be that much skilled.
This type of service also requires little dining area or space.There is a higher or rapid
table turnover rate with this type of service.
One of the major disadvantages of the family style service is the difficulty to control the
portion sizes.
This is because the last guest who gets served may not get enough item if other guest had
taken more.
The service style is similar to the French Service and Guèridon Service.
The difference is an elaborate sterling silverware is used for the food and beverage
service.
Due to the fact that silver cutlery and crockery are expensive, EPNS (Electroplated
Nickel Silver) service ware is used most commonly in hotels and restaurants.
Only fine dining or speciality restaurants use silverware due to the high investment and
maintenance cost.
In this kind of service, the food and beverages are served in silver cutlery and cookery.
The table is normally set with sterling silverware.
All food is portioned into silverware from the kitchen itself.
The silver platters are kept is the table side station normally with hotel plates.
During serving the waiter present the food to the host for approval and serves to the
guests.
A service spoon and fork is used for serving.
One of the most common and widely accepted kinds of food and beverage service.
The servers take guests orders in the dining area.
The order is sent to kitchen staff via KOT (Kitchen Order Ticket).
Food is prepared and pre-plated in the kitchen itself by the chef.
The server or bus person bring the food to the restaurant and placed on side stands.
Pre-plated food is then served to the guests by the server.
Similar to the French Service but faster and less expensive.
Display and presentation are the major part of this service.
Whole joints, poultry, game, fish etc are elaborately garnished and dressed.
After presenting to the guest the server or waiter portions or carve them and serve to the
guests.
Normally only one server is required per table.
No extra space is required for the equipment like the French F&B service type.
Ideally suited for banquet service with the fixed menu.
In this type of F&B Service partially cooked food from the kitchen is brought to the
service area in a Guèridon trolley.
The Gueridon troll has a portable heating unit for completing the cooking process.
A wide variety of fish, meat and poultry is either cooked or flamed (flambéed) in the
trolley.
Chef du rang is responsible for taking orders, serving drinks and preparing food at the
table.
In a large hotel, Commis du rang assists the Chef du rang.
Both the Chefs should know how to use a spoon and fork for serving the cooked food to
the guest.
The prepared food should be garnished as per the standards before serving.
This type of F&B service can be only implemented on a well planned and designed
dining room.
The Food is always served from the right hand side of the guest.
All the fixtures furniture, layout etc should be compatible with the elegant service style
offered.
Gueridon Type of F&B service provides highly personalised guest service.
High level of customer satisfaction as the dishes are prepared, carved or flamed in their
presence.
Good merchandising device.
The average Spending power is high.
A Tall stool is placed on a counter so the guest may order and eat at the counter itself.
A menu card is presented or the guests can choose the food directly from the display
counter.
In some restaurants, the available items are simply displayed on a blackboard or LCD
monitor.
This kind of service is normally followed in BAR and Pubs.
In this type of Food and Beverage Service the guest/customer is required to help
himself/herself.
Normally food is either kept on a counter or buffet.
The customer picks up the required food from the buffet.
Payment is either done prior to the food pickup or after food is picked up.
The layout for such F&B service type should be done for free guest flow.
This type of service is generally used in Canteens, Industries, Staff Cafeterias etc.
Has limited or fixed menu.
The pricing may or may not be at a subsidised rate.
Entry to such cafeteria may be restricted to authorised people only.
There is limited space with basic facilities.
Clearance of the used plates and soon is done by the guest itself.
Narrow tables with high tables are often placed to save space.
The guest pays for the food and beverage over the counter.
From the same counter, he/she receive the food and beverage.
Most of the fast food, takeaways, Kiosk, drive through etc. are examples.
Automated vending machines are also considered as single point F&B service.
13. Room Service - What is a Room Service / In Room
Dining Service?
This type of f&b service as per the name suggest is provided in the guest room.
The room service menu should match with the guest needs, expectations and hotels
operations.
Guest make food and beverage order from the room telephone, interactive television or
hotels mobile app.
Maximum of the room service orders in a hotel is for breakfast.
For small orders the room service tray is properly laid out is used for serving the guest.
For large orders, a room service trolly is used for serving.
Blue plate service is a type of table service commonly use for a small group of guests.
Normally the table and dining area is small in service.
These are pre-plated meals with meat, veggies etc.
The serving plate might also have divided ridges.
This type of service is often found in Casino's and Luxury Cruise Liners
Guest makes the order on an interactive touch screen after scanning their room key card.
Selections are made from the touchscreen, which is then sent to the robotic arms
processors.
The order is then prepared by the Robotic arm and placed on a small conveyor belt.
Payment is automatically charged to the guest room account.
Smartphones with the hotels or cruise liners mobile app installed are also used for
selecting the orders.
Normally these type of Robotic arm is used to prepare cocktails and mocktails in BAR.
Room Service
F&B Training
Buffet Service
Wine Service
Beverage Service
Food Service
Guest Services
Beer Service
Silver Service
Types of F&B Service
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Event Planning
How to Plan an Event: 10 Step Event
Planning Guide
Whether organizing a small meeting or orchestrating a large conference, event planning is a huge
task! Every event, no matter how simple or complex, requires detailed planning and
organization. From establishing an accurate budget to promoting your event, there are a number
of components you should start to consider early on to make the process as stress-free as
possible.
While no two events are the same, and every event has varying goals, budgets, and audiences;
there are several steps you can take to jump-start the planning process, keep on track, and
maximize your event’s success.
Table of contents
1. Define goals and objectives
2. Establish a budget
3. Build your team
4. Pick your venue and date
5. Develop event branding
6. Plan your program
7. Confirm sponsors, exhibitors, and speakers
8. Identify and select tech tools
9. Create a marketing and promotional plan
10. Determine your measurement
Want some more support? We’ve also put together an easy-to-use checklist that provides a
framework while planning your next event. See the full checklist.
1. Define goals and objectives
Before jumping right into the logistics like venue or speakers, you should spend time identifying
the purpose and reason for planning this event. You should answer this question:
This is the why that spurred you to plan an event in the first place. Are you looking to:
Drive new sales? Support a product launch? Increase brand awareness? Or maybe, you have a
combination of multiple goals? Determine what you are looking to accomplish and how this
event will help you do that.
In planning any event, you should identify a set of objectives that will support your ultimate
goal. Here are a few examples of event objectives:
Building out your goals and preliminary project scope enables you to frame your event and get
buy-in from leadership. If your organization is already on board with the event, your goals and
scope help move you along into the next stages of planning.
Creating a budget is an essential early step in event planning that helps to clarify other aspects of
your plan. Additionally, establishing a budget helps to avoid unwanted surprises (like running
out of money for decor, etc.). You will be more successful if you map out your entire budget in
advance, continue to update as you finalize variables, and stay very close to the process.
Based on your high-level budget and initial scope of needs. You should begin to map out your
line item costs to gain an understanding of how your budget will be dispersed across your needs.
According to Eventbrite, “Budget is broken down by marketing and promotion (43%), speakers
and talent (32%), printed materials (29%), venues (18%).”
As your plan solidifies, you’ll have to revisit the budget. Line items will undoubtedly change,
just remember to keep an accurate budget that reflects any changes or updates you make, too.
And because you never want to exceed your budget, it’s common for planners to make
adjustments to ensure you are maintaining your budget.
For small events, you may personally be handling many or all of the tasks discussed in this
section. However, for large events, it takes an organized team to execute the production.
If you are building a team from the ground up, it’s important to designate roles early on to ensure
accountability. All members of the team should report into a project manager who has visibility
across all of the moving pieces.
Project Manager
Oversees all of the moving pieces described below, this person is ultimately responsible for the
execution of the event. Manages the budget. Drives strategy. Makes top-level purchasing
decisions.
Venue/show floor
This person is the main contact for the venue, the vendors, the sponsors while on-site, and the
onsite volunteers and staff: security, photography and food/beverage. They remember everyone’s
name, and they know where all the outlets are.
Scheduling
This person leads agenda development, work with speakers, and makes sure the schedule is up-
to-date and communicated to the right parties. Your scheduling guy coordinates meetings at the
event, and he lives to make attendees into successful networkers.
Creative design
Creative designers put together all visual design for printed and web materials like schedules,
collateral, registration and signage, and anything needed for the mobile event app. To break it
down: they make you look good. You may want to work with an event design agency.
This person or team makes the right people aware of the event, create offers and timing strategy
to boost registration, oversee branding, communicate with registrants, coordinate social media
amplification and media relations, and send and measure follow-up materials. Oh, and they’re
just nuts for measurable performance.
This team makes sure a guest has everything he needs to get the most out of the event, from
maps, schedules, speaker info, and how to network. They build out and update the mobile event
app.
These folks own registration setup, work with a software provider, produce and manage badges,
generate reports, and make sure the registration process (pre-event and during the event) is
running smoothly.
Sponsorships
This team member works to map out booth spaces, sell sponsorship opportunities, maintain
relationships with sponsors, and explore community organization relationships. They have killer
timing and great people skills.
With a team in place, you’re ready to create an event project plan. A project plan is more than
just a to-do list. It’s a detailed breakdown of every single action item that identifies owners,
dependencies, due dates, and completion status. You should be able to justify every action item
by mapping it to your top-level event goals.
Project management tools streamline event management and organization. Utilize these tools to
keep all of the moving pieces accounted for. With the ability to assign and monitor projects, a
project manager can maintain an accurate view of progress and timelines with these tools:
Asana
Trello
Smartsheet
Choosing your venue and date for your event are two major considerations that will shape the
rest of your project plan. Start researching venues as early as possible. The event marketplace is
crowded, so finding a time when there will be venue availability is important. When deciding on
a venue, you’ll also have to consider dates for your location based on seasonal factors like travel
and costs.
“In January it’s very challenging to find large spaces,” says Romy and events industry veteran at
PRIME, a full-service events agency in Vancouver. “January and February are heavy on sales
conferences, and it happens again in September and October.” She says that during these times
it’s tricky to find traditional locations with show floor space.
As you research and begin talking to the representatives of various venues, ask as many
questions as possible to ensure it’s a good fit. Look for budget, thematic fit, location (is it central,
easy for transportation?), facilities, on-site staff. Are there restrooms conveniently located
throughout the venue? What’s the situation with fire control and emergency response?
Tip: Once you find the perfect venue, don’t be afraid to negotiate your rates. Half of event
planners negotiate a discount off of published rates, and of those who do, organizers most
commonly negotiate free WiFi, AV, or parking, according to EventManager.
From the event name and theme to the event website design and on-site look and feel – your
event’s branding sets the tone for your event. When people think of your event, you want a
strong personality to shine. Additionally, a strong event brand provides a vision and helps to
steer the direction of your event.
60% of US millennials expect consistent experiences when dealing with brands online, in person,
or by phone. (*)
When choosing your event branding, consider that an event brand should reflect your
organization’s brand but it should have a brand of its own. Additionally, think about how your
brand will come across online and in real life. Lastly, consider how you will weave your event
brand into the individual elements of your event.
Event name. The first crucial step, your event’s name is the first thing attendees will see, so you
want it to reflect your vision for the event.
Theme. A name alone can’t tell the whole story. Often events will create a theme to tie the
event together.
Logo, colors, typography. There should be consistency across all marketing touchpoints.
On-site decor, email, signage, and more. While every touchpoint doesn’t need to be hyper-
branded. Individual elements should come together to support the story you are telling.
With these branding elements solidified, you should use them across all platforms including,
your event website, social media, emails, tickets and registration, and your event app.
In this guide, we deep dive into the brand elements every event should consider + how to
develop these elements!
Don’t fret: it’s not crucial to have the schedule finalized before you start promoting the event.
You can make changes to the schedule after you have begun to market your event and
registration begins to grow. Technology makes this easy to quickly make updates to the schedule
on your website and mobile app.
Your attendees will want to know what to expect, so it is best if you have the basic framework
confirmed as early as possible. Additionally, the schedule is an important selling point for
sponsors as well!
Other Considerations
In addition to the core event program, there are a number of other program aspects to think
about. If your event is a full day or multiple day event, you should also think about planning:
Speakers
If your event is session-based, you’ll need to identify speakers for each session. Here are two
ways to add speakers:
If you have an engaged community, hosting an open call for session submissions is a great way
to utilize your partners and customers as speakers. Typically an open call will require individuals
to submit a session abstract that outlines the session topic and value proposition. With this, your
team will review submitted abstracts, select speakers, and communicate with those who have
been selected and those who were not.
Reversely, if you have individuals in mind, you can invite them to speak at your event. In
reaching out to a prospective speaker, provide a compelling snapshot of the event and audience,
and also convey your enthusiasm for them participating in the event. Keep in mind, invited
speakers often expect compensation as well as travel and lodging provided.
Managing speakers
Once your speakers are identified, don’t forget to maintain an open line of communication.
Create a speaker agreement that includes necessary information like presentation expectations,
content deadlines, available technology onsite, and compensation. Be clear about your
expectations upfront, so there are no surprises the day before the event!
Sponsors
74% of event attendees say that they have a more positive opinion about the company, brand,
product or service being promoted after an event.
Additionally, before reaching out to potential sponsors, take the time to create sponsorship
packages. Your packages should offer varying levels of cost and benefit. In addition to standard
sponsor packages, don’t be afraid to get creative and offer unique sponsorships like:
A sponsored lounge
A wifi and phone charging station
Event App sponsorship
Or wellness activity sponsorship
Think about the activities and tools your attendees are eager for and bring value to the event.
Exhibitors
Another common way to bring in sponsors is with an exhibitor package. With this, you’ll
typically have space at your event dedicated to your exhibitors. Each exhibitor sponsorship
agreement comes with a specific amount of allotted space for your exhibitors to occupy, brand,
and engage with your attendees.
Tip: If you’re working with exhibitors, you want to be sure to drive attendees to connect with
your exhibitors. Schedule dedicated exhibitor time blocks to encourage attendees to walk around
and engage.
8. Identify and select your tech tools
Technology is improving the event space for both organizers and event-goers. When mapping
out your next event, you’ll want to identify your technology needs and implementation timelines.
Certain technologies will need to be implemented far before the event, while others can hold off
until closer to the big day(s).
Managing attendee registration is more seamless than ever! Eventbrite and other online platforms
make it possible to start selling tickets in minutes. You’ll want to select your platform early so
you can promote registration and send your audience to the registration website.
Productivity Technology
We covered this above, but we’re going to say it again to hammer in on how critical it is for
event organizers to utilize project management tools to stay organized. Events are complex, but
project management software helps to alleviate some of the stress. Trello can get you started on
the right foot with a number of event planning templates.
Mobile App
Eventbrite, 2019
Streamline your communications and enhance the attendee experience with an event app. A
mobile app, like one you can create with Guidebook, enables attendees to access schedules, build
a custom agenda, interact with other attendees, and more. A mobile app is a valuable tool in
fostering an engaging, informed environment – whether virtually or in-person.
To see benefits from an event app, your app should be an integrated component of an event
strategy. Ensure every attendee has everything they need in the palm of their hands to have a
stellar event experience.
Did you know you can create a custom app with Guidebook?
Get started on Builder today to see how easy it is! Start building.
Engagement Tools
Technology is changing the way audiences expect to be engaged and events are always evolving
to meet those expectations. If you’re looking to take your engagement a step further, think about
incorporating onsite technologies like a social media wall or digital swag bags, and event
gamification tools which encourage attendees to get involved in the event.
How are you going to attract audiences to attend your well-planned event?
Every successful event has a marketing and promotion plan to spread the word and drum up
excitement. But where do you start? There are many different ways to go about marketing your
event – social media and blogging to online advertising and even billboards – but whatever you
do choose, each tactic should a strategic element of your marketing plan.
When creating a marketing plan, it is a must to set out marketing-specific goals and objectives.
Similar to your event’s overarching goals, setting specific marketing goals is a way to ensure
every effort is working towards measurable results.
Tactics
Your tactics are what you will use to achieve your goals. This includes everything that you will
be using for your marketing efforts such as online advertisements, video marketing, social media,
email marketing, public relations, etc.
In deciding which tactics to use, you need to have an understanding of your target audience. Is
your event geared toward young professionals? Instagram ads may be a tactic you choose. Are
you gearing your event exclusively towards a local audience, geo-targeted ads are something to
think about.
As you identify tactics, you should start building out a marketing timeline that provides a view of
your marketing activities.
For example, if you decide to use email marketing, you should plot out each email you plan to
send:
How will you measure the success of your event? You should begin to think of the ways you’ll
evaluate your event far before it takes place. A good place to start is with the goals and
objectives you identified in step one.
How many tickets did you sell, and through what sources? What was the cost per attendee? And
how many qualified leads did you gain? How many pre-orders did you sell? Once the event is
over, these are a few of the metrics you may measure.
In addition to quantifying the success of your event, you should also take a qualitative look at the
event. To understand the sentiment and attendee satisfaction, you can look at:
Event surveys
In addition to the numbers, another way to measure success in feedback from your attendees.
With surveys, you can gain an understanding of attendees’ perception of the event, which can
help you identify strong and weak points from the event. Because let’s face it, even if the event
was sold out, can you really call it a success if attendees did not find it valuable?
Are your followers more active than usual on your company channel? Are registrants posting
about the event to their channels? Also, read the posts to know what attendees are actually
saying. Are the posts full of praise? Were there more than a few common complaints? You
should monitor before, during, and after your event to pick up trends and insights.
Together, each of these elements comes together for your event masterplan. Work through each
of these to create a strong, actionable plan for your event. When planning an event, you should
begin your planning as early as possible. With many moving pieces, getting a head start means a
smooth finish.
With a strong plan in place and the wheels in motion – the next step is to flush out your
marketing plan and put it into action. Continue on to the next guide, Guide to Planning an Event:
Marketing and Promotion, to pick up practical tips on creating a 360 event marketing plan that
increases registration and engagement.
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Event catering
You don't choose an event caterer haphazardly. Also at an event, the love of the participants goes
through the stomach. Catering is therefore very important and must match the objective of your
event and the target group. We also have tips for selecting the right caterer:
There is much more to entertainment than booking the animations, ... You also have to take into
account some practical aspects. Which permits do you need? What do you do when an artist
cancels at the last minute?
The drawing up a guest list is a time-consuming task. However, you cannot afford to make
mistakes. Forgetting someone is unforgivable. Ask others for help when putting together the
guest list.
Don't forget to mention the dress code! In many cases, the clothing choice of your guests is free.
Does specific clothing contribute to the atmosphere of the event or is it necessary given the
(weather) conditions? Then you can appreciate a certain type of clothing (dresscode ). Discover
all the dres codes here.
Other
Action plan
In the action plan or script you work out the tasks and responsibilities of your team. During the
entire process, you refine the script. Organizing an event is a complex challenge that many
parties are involved in. As an organizer, you must have the necessary project management skills
to ensure that everything runs smoothly.
Budget
Drawing up a budget for events is an ongoing process. It is best to start with a global estimate.
You do that before you request quotes. This way you can immediately see whether you are
working realistically. You systematically adjust the provisional budget when you receive offers
or when you can make a more targeted estimate.
Event technology
The role of the technique is becoming increasingly important, but it can differ greatly from event
to event. Sometimes the technical feats literally steal the show. At other events, audiovisual
concepts are used to support presentations or performances. In any case, choose a reliable
supplier for renting audiovisual material.
Don't forget to hire a photographer and/or cameraman. You can send them out to capture
beautiful images of important moments, acts and audience.
Checklist: what to look out for when hiring a photographer for your event?
Permits and event insurance are especially important to you as an organizer. If you are fine with
everything, you can save a lot of headaches and save a financial hangover.
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For the practical organization of your corporate events, the checklists and manual on this page
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