hey!

someone's calling!!
 BAHASA DAN SASTRA INGGRIS

CONVERSATION
IN
TELEPHONE
Teacher Yunita's Class
 Hello and
welcome back
to MY CLASS!
 In my class,
we do our best
and support one
another as we
learn together.
 FOCUS OF LEARNING
PROCESS

we will learn the act of

giving and asking for
information by telephone
regarding events, offers,
appointments and
BRIEF maintaining harmonious
Introduction communication between
service providers and
KD 3.6 TELEPHONE customers.

CONVERSATION Belajar tindakan memberi

dan meminta informasi
melalui telepon terkait
acara, tawaran, janji dan
reservasi untuk menjaga
keharmonisan komunikasi
antara penyedia jasa dan
pelanggan untuk saling
menguntungkan
01 business telephone
conversations
patterns
telephone
What
02
vocabulary& phrases You'll
03 telephone tips Learn
04 phone practice
 business
telephone
conversations
patterns
Telephone conversations,
especially business telephone
conversations, follow certain
patterns:

1. Someone answers the phone and asks if

they can help.
2. The caller makes a request—either to be
connected to someone or for information.
3. The caller is connected, given information
or told that they are not in the office at
the moment.
4. If the person who is requested is not in the
office, the caller is asked to leave a
message.
5. The caller leaves a message or asks other
questions.
6. The phone call finishes.
 telephone
vocabulary&
phrases
Key Phrases and Vocabulary

How may I be of help: This is a formal phrase used to show

politeness. It means "Can I help you?"
calling: telephoning
out of the office: not in the office
take a message: to write down a message from the caller
urgent: very important
delivery: the bringing of goods to a client
mentioned: said
resolved: taken care of
as quickly as possible: in the fastest manner, ASAP
shipment: delivery, the bringing of goods to a client
assured: a certainty that something is true or will happen
pleased: happy
delayed: not be able to do something on time
looks like: seems
staff meeting: a meeting of employees
lasts: to take time
schedule: make a future appointment
 Could I speak with Mr. Hayes?
May I speak to Mr. Gray?
I would like to speak to Mr. Foster.
May I ask who's calling?
Can I get your name?
This is David Park.
Formal English on Hayes speaking.
the Phone Would you mind holding for a minute?
I'm sorry, Mr. Hayes is not available right now.

Would you like to leave a message?
May I take a message?
Could you call back later?
Could you repeat that, please?
Could you speak a bit slower, please?
Thank you for your call.

 This is David.
Is Steven there?
Is David free?
Who is this?
It's Owen.
Hang on a second.
Just a moment.
Informal English Sorry, she's not here right now.
on the Phone When will Tyler be in again?
Could I leave a message?

Sorry, I think I dialed the wrong number.
Sorry, I didn't catch that.
Can you say that again.
I'll call back a little later.
I can't hear you very well.
Bye!

 Starting a telephone conversation is similar to starting

a normal face-to-face conversation. Speakers will start
by greeting each other, usually with a simple ⁠Hello..
Then they would say who they are. To do this you can
use the following pattern in any situation:

What do I say at the This is + NAME.

beginning of a telephone This is David.
conversation? This is John from yoga class.

This is Tyler from work.

In informal situations you could also use:

It's + NAME.
It's Owen.
It's Jacob from yoga class.
It's Tylerfrom work.
 There are a couple of different ways to ask to speak with someone on the phone.
The most common way to do this is:

Could I speak with + NAME?

Could I speak with Mr. Hayes?
Could I speak with Mr. Russell?
Could I speak with LANGUAGE_TITLENAME_L_?

You can use this pattern in either a formal or informal setting.
To formally ask to speak with someone, use:

May I speak to + NAME?
How do I ask to speak May I speak to Mr. Gray?
May I speak to Mr. Clark?
with someone on the May I speak to Mr. Parker?
I would like to speak to + NAME.
phone? I would like to speak to Mr. Foster.

I would like to speak to Mr. Perez.

I would like to speak to Mr. Kim.

To informally ask to speak with someone you can use:
Is + NAME + there?
Is Steven there?

Is William there?
Is Alex there?
Is + NAME + free?
Is David free?
Is Jacob free?
Is Tyler free?
 Ending a telephone conversation is quite simple, as you will end it like
any other conversation by saying goodbye. To end informal calls you

could say for example:

⁠ ye.
B
How do I end a ⁠Talk to you later.
⁠Talk to you soon.
conversation on the
telephone? Formal calls can be ended by saying something like:

⁠ oodbye.
G

⁠Thank you, have a nice day.

⁠Thank you for your call. (use only if someone called you).

telephone tips
Speak slowly and clearly
Make sure you understand the other speaker
Practise with a friend

Use businesses and recordings

Learn telephone etiquette (manners)
Practise dates and numbers
let's practice!
 Pepi's Pizza. How can I help you?

Ordering a Hi. I'd like to order a pizza please.

Pizza Okay. I'll have to transfer your call to

by : our take-out department. one
hostess moment please.
Recorded Message: Thank you for calling Pepi's
costumer Pizza. All of our operators are busy at the moment .
Please hold for the next available person.
take-out clerck

Thank you for waiting. Naoko speaking.

Is this for take-out or delivery?
 Delivery please.

Ordering a Can I have your name and address please?

Pizza
My name is...
by :
hostess

costumer Sorry, it's really busy in here. Could you speak up

a little please?

take-out clerck

Oh, sure. This is Angie Smith. My address is number
two Front Street.

Okay. And what would you like to order today?

 I'd like a large pepperoni pizza with
mushrooms, olives and extra cheese.

Ordering a Okay. I've got it all down

Pizza
reat. And how long will that be?
by :
hostess

costumer It will be about thirty minutes, Miss Smith.

take-out clerck

And how much will it cost?

Um--could you please hold on while I check with

the kitchen?
Ordering a Don't worry about it. I have to go. I
have another call coming through .

Pizza Thank you. Bye for now.

by :
hostess Okay. Thanks for calling. Bye.

costumer

take-out clerck

 exercise
PLEASE, WRITE YOUR OWN SIMPLE DIALOGUE
AND SUBMIT THE TASK THROUGH TEAMS.
 MAKING AN APPOINTMENT
01 WITH TEACHER TO SUBMIT
THE TASK AT SCHOOL
CHOOSE
TAKING A MESSAGE ONE OF
02
(FOR YOUR PARENTS THE
FROM THEIR FRIENDS)
TOPICS IN
03 ORDERING FOOD BY THE LIST
GOJEK/GRAB
04 CANCELLING HOTEL
RESERVATION
THANKYOU
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