AIM

BP.040 CURRENT PROCESS MODEL <Company Long Name> <Subject>

Author: Creation Date: Last Updated: Document Ref: Version:

<Author> May 17, 1999 May 28, 1999 <Document Reference Number> DRAFT 1A

Approvals: <Approver 1> <Approver 2>

BP.040 Current Process Model May 28, 1999

Doc Ref: <Document Reference Number>

Document Control
Change Record
8

Date 17-May99

Author <Author>

Versio n Draft 1a

Change Reference No Previous Document

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Distribution

Copy No. 1 2 3 4

Name Library Master

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Note To Holders: If you receive an electronic copy of this document and print it out, please write your name on the equivalent of the cover page, for document control purposes. If you receive a hard copy of this document, please write your name on the front cover, for document control purposes.

<Subject> File Ref: 65544410.doc

(v. DRAFT 1A )

Open and Closed Issues for this Deliverable Company Confidential - For internal use only

BP.040 Current Process Model May 28, 1999

Doc Ref: <Document Reference Number>

Contents

Document Control.......................................................................................ii Enterprise Process Model............................................................................1 Core Process Models...................................................................................2 Process Flow Diagrams...............................................................................4 Event Catalog ............................................................................................5 Descriptive Overview for <High-Level Business Function> .................5 Event Catalog for <High-Level Business Function>..............................6 Process Descriptions for <High-Level Business Function>...................7 Process Relationships for <High-Level Business Function>..................7 Performance Measures...............................................................................8 Open and Closed Issues for this Deliverable...............................................9 Open Issues...........................................................................................9 Closed Issues.........................................................................................9

<Subject> File Ref: 65544410.doc

(v. DRAFT 1A )

Open and Closed Issues for this Deliverable Company Confidential - For internal use only

Doc Ref:

Enterprise Process Model

F in a n c i a l R e p o r ts Q u a l it y P l a n

E n t e r p r is e : E n t e r p r i s e

D e s c rip tio n : E n te rp ris e P ro c e s s D ia g r a m

P r o d u c t s / S e r v ic e s R e q u e s t s f o r P r o d u c t s / S e r v ic e s M a r k e t D a ta / Id e a s

U p d a te d B y : O r a c le C o r p o r a tio n
EM E n t e r p r is e M anagem ent
I n f o r m a t io n S e r v ic e s

12 M ay, 1999
IT I n fo rm a tio n T e c h n o lo g y M anagem ent
Q u a li t y IT P l a n

R e v . 2 .0

Q M Q u a li t y M anagem ent

C o n s u m e rs C u s to m e rs

S t r a t e g i c O p e r a t io n P l a n I n v o ic e s P r o b le m R e s o l u t i o n

E m p lo y e e s
P a y m e n ts S a le s O r d e r s P r o d u c t D e v e lo p m e n t Q u a l it y D a t a P ro b l e m s / S u p p o r t Is s u e s

W ages

Labor

HR H u m a n R e s o u rc e M anagem ent
S a le s C o m m i s s i o n D a t a

SM S a le s & M a rk e t M anagem ent

C u s t o m e r I n f o r m a t io n S a le s O r d e r F e e d b a c k F o re c a s t D a ta

O F O r d e r F u lf i ll m e n t

PD P ro d u c t D e v e lo p m e n t

P ro d u c t D e s ig n F e e d b a c k C o r r e c ti o n T o P r o d u c t D e s i g n

PS P o s t - S a le s S e r v ic e

P o s t S a le s Q u a li t y D a t a

L a b o r A v a il a b il i t y L a b o r R e q u ir e m e n t s P a y r o ll D a ta In v o ic e D a ta C o ll e c t io n D a t a M a t e r i a l S o u r c e R e q u ir e m e n t s ATP/ C TP S a le s O rd e r D a ta

P r o d u c ts / C o m p o n e n t s

E n g in e e rin g C hang e O rd e r D e s ig n

E n g in e e r i n g C h ange R eq uest

FM F i n a n c ia l M anagem ent

P a y a b le s / P a y m e n t s I n v o ic e f o r P aym ent

PR P ro c u re m e n t
M a t e r ia l R e q u i r e m e n t s

PF P la n n in g a n d F o re c a s tin g
P r o d u c ts ( D r o p S h ip )

M M M a t e r i a ls M anagem ent

R a w M a t e r ia ls & W I P F in is h e d G o o d s

O P O p e r a t io n s
O p e r a t io n s Q u a lit y D a t a

T r a n s p o r t a t io n P la n

E x te rn a l R e p o rts E x te rn a l R e p o r ts

P i c k i n g / S h i p p in g D a t a

C a r r ie r

M a t e r ia l Q u a l i ty D a t a

S to c k h o ld e r s

S u p p lie rs
P u rc h a s e O rd e r s P a y m e n ts

M a t e r ia ls / S u p p l ie s

R e g u la to ry / S t a t u t o r y A g e n c ie s
S t a tu t o r y / R e g u l a t o r y R e p o r t in g

S h i p p e d S a le s O r d e r s C o s ts P o s t S a l e s B i l l in g a n d C o s t i n g D a t a

Legend:
E vent

T e m p o ra l Event

P ro c e s s S te p

M anu al P ro c e s s S te p

A u to m a te d P ro c e s s S te p N a v ig a t i o n

E x p a n d a b le S u b -p r o c e s s

D e c is io n

D a ta S t o r e

E x te rn a l A g e n t

C o p y r ig h t 1 9 9 8 O r a c l e C o r p o r a t io n , A l l r i g h t s r e s e r v e d

File Ref: 65544410.doc

(v. )

Open and Closed Issues for this Deliverable Company Confidential - For internal use only

Doc Ref:

Core Process Models

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Open and Closed Issues for this Deliverable Company Confidential - For internal use only

Doc Ref:

O F : O r d e r F u lfi llm e n t

D e s c r i p t io n : O r d e r F u l f i l l m e n t P r o c e s s D i a g r a m
C o n fi g u r e d O rd e r C u s t o m e r R e tu rn s R e q u e s t Is s u e R M A

C re a to r : O r a c le C o rp o r a tio n

5 /1 2 /9 9

Is s u e C o n tr a c t O r d e r A c k n o w le d g m e n t S a le s O r d e r s I n v o ic e s

EM E n t e r p r is e M anagem ent

IT I n f o rm a t io n T e c h n o lo g y M anagem ent

QM Q u a l ity M anagem ent

P a y m e n ts

C u s to m e rs

R e q u e st fo r Q u o t a t io n A c c e p t/ D e c l in e Q u o ta t i o n Q u o t a t io n

O F - O r d e r F u l f ill m e n t

O FOR DSPEC F O rd e r S p e c if i c a t i o n & C o n f ig u r a t i o n

O r d e r V a l id a t io n

O FORD ENTSC O rd e r E n try & S c h e d u lin g

S a l e s O r d e r In f o r m a t i o n C o n tr a c t

OFC ON TADM N C o n tra c ts A d m in i s t ra t i o n

A p p r o v e d C o n tr a c t C o n tr a c t

P r o m o t io n s

N e w C o n t r a c t In fo rm a ti o n R e p l a c e m e n t P r o d u c t I n f o r m a t io n

HR H u m a n R e s o u rc e M anage m ent

SM S a le s & M a r k e t M anag em ent

C u s t o m e r In f o r m a t io n O r d e r B o o k D a ta S a le s O r d e r F e e d b a c k

PD P ro d u c t D e v e lo p m e n t O FCU STRTR N
C u s to m e r R e t u r n C r e d it

PS P o s t S a le s S e rv ic e

C u s to m e r R e t u rn s

R M A D a ta R e c e ive d R M A Ite m

O F IN V C O LC T
In te r n a l R e q u i r e m e n t s D r o p S h ip m e n t R e q u i r e m e n ts C re d it A p p ro v a l

R e p a i r In f o r m a t i o n O r d e r I n fo r m a ti o n S h i p p i n g In fo r m a t i o n

I n v o ic in g & C o ll e c t io n
C r e d i t H o ld s & R e f u n d s

R e c e i v a b le s B a la n c e s I n v o ic e D a t a W r it e O f f ' s / C a s h A p p li c a t io n C o l l e c ti o n D a t a C u s t o m e r R e t u r n C r e d it R e le a s e d P r o d u c t E s t im a t e d C o s t s

+ / - S a l e s O r d e r A d ju s t m e n t

FM F in a n c i a l M anag em ent

PR P r o c u re m e n t

D em and M anage m ent P o li c i e s D e m a n d D a ta S h ip p in g D a t a

PF P la n n i n g a n d F o re c a s tin g
S h i p p in g D a ta

M M M a t e r i a ls M anagem e nt

O P O p e r a t io n s

S a le s O r d e r D a t a A T P /C T P P r o m is e A T P /C T P R e q u e s t C o n t ra c t D a t a P r o d u c t I n s ta ll D a ta C o n fi g u r e d S a l e s O r d e r P ro d u c t In f o r m a t i o n

E m p lo y e e s

C o n su m e rs

S to c k h o ld e rs

R e g u la t o ry / S t a t u t o r y A g e n c ie s

S u p p lie rs

C a r r ie r

Legend:
Event Te m p o ral E ven t P r o c e s s S te p M anual P r o c e s s S te p A u to m a t e d P r o c e s s S te p N a v ig a t i o n E xp a n d a b le S ub-proc es s D e c is io n D a ta S to r e

E x t e r n a l E n t it y

File Ref: 65544410.doc

(v. )

Open and Closed Issues for this Deliverable Company Confidential - For internal use only

Doc Ref:

Process Flow Diagrams

D ra w in g 2

O F 1 0 6 9 : E n te r O rd e rs

D e s c rip tio n : T h e p r o c e s s o f ta k in g c u s to m e r o r d e r s a n d e n te r in g th e m o n to th e s y s te m .

U p d a t e d B y : O r a c le C o r p o r a tio n

12 M ay, 1999

R e v . 2 .0

O F 1 0 6 9 .1 O rd e r S u b m it te d D e t e r m in e w h e t h e r t h is is a n e w c u s to m e r
E n te r C u s to m e r In fo

O F 1 0 6 9 .2 I s th is a n e w c u s to m e r? E n t e r th e o rd e r
E n te r O r d e r s

O F 1 0 6 9 .3 V e r if y o r d e r p ric e s
E n te r O rd e rs No

O F 1 0 6 9 .4 V e r ify p a y m e n t te r m s
E n te r O r d e r s

O F 1 0 6 9 .5 V e r if y c u s t o m e r 's ta x s t a tu s
E n te r O r d e r s

O F 1 0 6 9 .6 V e r if y t h e c u s t o m e r's p u rc h a s e o rd e r has been o b ta in e d

O F 1 0 6 9 .7 Is P O o n file ?
Yes

V e r if y t h a t s a le s o rd e r m a tc h e s PO

Customer Service Representative

O F 1 0 6 9 .8 D e t e r m in e w h e t h e r o r d e r is b e in g s h ip p e d t o a n o th e r c o u n t r y

O F 1 0 6 9 .9 I s th is a n in t e rn a t i o n a l s h ip m e n t?
Yes

O F 1 0 6 9 .1 0 V e r if y t h a t a v a li d e x p o r t lic e n s e i s o n f ile I s a v a l id e x p o r t lic e n s e o n file ?

N o

D e te r m in e w h e t h e r a le t t e r o f c re d i t is o n fi le

O F 1 0 6 9 .1 1 S u b m it e x p o r t lic e n s e to a p p r o p ria te agency

N o No

O F 1 0 6 9 .1 2 D e t e r m in e w h e th e r a n y o th e r h o ld s s h o u ld b e p la c e d o n th e o rd e r

D o a n y h o ld s a p p ly t o t h is o rd e r?

N o

Yes

N o

O F 1 0 6 9 .1 3 P la c e t h e a p p ro p r ia t e h o ld s o n th e o rd e r

O F 1 0 6 9 .1 4 D e te rm in e w h e th e r th is is a ru s h o rd e r Is th is a ru s h o rd e r?
Yes

O F 1 0 6 9 .1 5 N o tif y th e C u s to m e r S e r v ic e M a n a g e r o f th e ru s h o rd e r

O F 1 0 6 9 .1 6 F ile t h e o rd e r d o c u m e n t a t io n O rd e r E n te re d

Legend:
Event T e m p o ra l E ve n t P r o c e s s S te p M an ual P ro c e s s S te p A u to m a te d P r o c e s s S te p N a v ig a t io n C o p y r i g h t 1 9 9 8 O r a c l e C o r p o r a t io n , A l l r ig h ts r e s e r v e d E x p a n d a b le S u b -p ro ce s s D e c is i o n D a t a S to r e

E x te r n a l A g e n t

File Ref: 65544410.doc

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Open and Closed Issues for this Deliverable Company Confidential - For internal use only

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Event Catalog
This component describes each of the high-level business functions and the processes that it performs. Each business function contains the following sections: descriptive overview event catalog process descriptions process relationship

Descriptive Overview for <High-Level Business Function>

<Enter a descriptive overview of the functions performed by this business area.>

File Ref: 65544410.doc

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Open and Closed Issues for this Deliverable Company Confidential - For internal use only

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Event Catalog for <High-Level Business Function>

ID Name Type Description Responding Process

File Ref: 65544410.doc

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Open and Closed Issues for this Deliverable Company Confidential - For internal use only

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Process Descriptions for <High-Level Business Function>

<Enter a description for each of the processes within this business function.>
Event Process Title Description of Process Output

Process Relationships for <High-Level Business Function>

<Enter a description of the relationships between the various processes.>

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Open and Closed Issues for this Deliverable Company Confidential - For internal use only

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Performance Measures
This section lists the performance measures used to measure current process performance for each core process.
Core Process Materials Management Materials Management Materials Management Materials Management Materials Management Measure Area Quality Quality Quality Quality Quality Current Measure 85 900 3 100 89 Description % Perfect Orders # of Invoice Adjustments Due to Inaccurate Deliveries % Handling Damage # of RMAs due to improper picking/shipping % Cycle Count Accuracy

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Open and Closed Issues for this Deliverable Company Confidential - For internal use only

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Open and Closed Issues for this Deliverable

Open Issues
ID Issue Resolution Responsibility Target Date Impact Date

Closed Issues
ID Issue Resolution Responsibility Target Date Impact Date

File Ref: 65544410.doc

(v. )

Open and Closed Issues for this Deliverable Company Confidential - For internal use only