THIEN BAO EDUCATION & CONSULTANCY LLC.

HALO LANGUAGE CENTER

Branch 1: 70 Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Branch 2: 35B Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Email: [email protected] Website: http://haloenglish.edu.vn
FB: facebook.com/haloenglishcenter

HALO TOEIC MOCK TEST

MARCH 26, 2023
READING QUESTION BOOKLET

1
 THIEN BAO EDUCATION & CONSULTANCY LLC.
HALO LANGUAGE CENTER
Branch 1: 70 Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Branch 2: 35B Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Email: [email protected] Website: http://haloenglish.edu.vn
FB: facebook.com/haloenglishcenter

In the Reading test, you will read a variety of texts and answer several different types of reading
comprehension questions. The entire Reading test will last 75 minutes. There are three parts, and
directions are given for each part. You are encouraged to answer as many questions as possible within
the time allowed. You must mark your answers on the separate answer sheet. Do not write your
answers in your test book.

PART 5
Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given
below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B),
(C), or (D) on your answer sheet.

101. Our company’s _____ will soon arrive in 106. After a long time of consideration, Human
Denmark to present our newest project. Resources decided that most of the _____ were
(A) delegate not suited for the job.
(B) delegating (A) selections
(C) delegation (B) tasks
(D) delegated (C) budgets
102. According to a recent report, the sales rate (D) candidates
for cell phones _____ widely by region. 107. _____ successfully conceal stains on a
(A) to vary carpet, calling Squeaky Clean is the fastest and
(B) have varied most affordable way.
(C) varying (A) As
(D) varies (B) Even though
103. Fortunately, _____ of our factories are (C) In spite of
able to manufacture industry level steel. (D) In order to
(A) every 108. Security teams are constantly monitoring
(B) all the exhibition hall, so they can immediately
(C) same respond _____ any suspicious actions.
(D) whole (A) to
104. The representative from OFN _____ the (B) in
reporters about the newest release in the (C) with
conference hall. (D) until
(A) briefed 109. The _____ of the artist moved the crowd to
(B) explained tears thanks to her elegant moves and
(C) assured expressive techniques.
(D) announced (A) performance
105. If you do not feel comfortable attempting (B) performing
the auto repairs _____, don’t try to do them. (C) performer
(A) you (D) perform
(B) yours 110. The bar Pause II on Milton Street, _____
(C) your is very nice, is owned by the Trevor brothers.
(D) yourself (A) where
(B) which
(C) that
(D) who

2
 THIEN BAO EDUCATION & CONSULTANCY LLC.
HALO LANGUAGE CENTER
Branch 1: 70 Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Branch 2: 35B Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Email: [email protected] Website: http://haloenglish.edu.vn
FB: facebook.com/haloenglishcenter

111. _____ many branches simultaneously, the 117. The head of Human Resources doesn’t
new CEO seems to be very good at have time to interview Mr. Hassan today, so he
multitasking. has it _____ until next week.
(A) Had managed (A) directed
(B) Having managed (B) presented
(C) Managed (C) belated
(D) Being managed (D) postponed
112. Veroz Motors had to recall _____ model of 118. You will notice seven different units _____
its new car line because of a crucial defect the Washburn Firm that focus on serving
found in the brakes. customers in specific regions.
(A) all (A) as for
(B) some (B) between
(C) every (C) within
(D) most of (D) because
113. Employees requesting additional days off 119. Peak Outdoor Inc. is so _____ in the
must receive _____ from their divisional waterproof performance of its jackets that it is
directors. offering a four-year guarantee on its latest
(A) approvingly garments.
(B) approval (A) confident
(C) approve (B) confidently
(D) approved (C) confidential
114. August 12 is the _____ for submitting (D) confidence
resumes to MacAuley Manufacturing Ltd. for 120. _____ being founded in London last year,
the new position. the Jenson Group has considered the youth
(A) calendar market to be a vital demographic in terms of
(B) intention potential sales and growth.
(C) deadline (A) Since
(D) admission (B) Although
115. _____ Billingtons’ headquarters is in Los (C) While
Angeles, they do have offices in other countries. (D) Whether
(A) Thus 121. The Brody Inc. headquarters has been
(B) Until now expanded in an effort to _____ a much bigger
(C) Although workforce.
(D) Or else (A) enhance
116. One of our station employees _____ happy (B) innovate
to carry your heavy suitcase onto the train for (C) accommodate
you. (D) bargain
(A) have been 122. Please inform us of any problems you
(B) would be encountered during your stay at Paramount
(C) are being Hotel _____ we may serve our guests better.
(D) is being (A) whether
(B) while
(C) even if
(D) so that

3
 THIEN BAO EDUCATION & CONSULTANCY LLC.
HALO LANGUAGE CENTER
Branch 1: 70 Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Branch 2: 35B Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Email: [email protected] Website: http://haloenglish.edu.vn
FB: facebook.com/haloenglishcenter

123. _____ a senior consultant, Jarvis 129. Since this year’s fall is exceptionally cold,
Montgomery will be officially named the sweaters made _____ the upcoming
NovaLite’s CEO next week. winter are available now.
(A) Before (A) for
(B) Since (B) out
(C) Directly (C) of
(D) Formerly (D) in
124. Due to a recent system failure, all annual 130. Any unauthorized or suspicious activities
company bonuses _____ until the personnel should be reported _____ to the appropriate
database is fully recovered. department.
(A) have deferred (A) presumably
(B) are deferring (B) lastingly
(C) will be deferred (C) promptly
(D) have been deferring (D) spontaneously
125. Application processing fees are not
refundable, so make sure you are _____ to
become a member before you apply.
(A) elective
(B) eligible
(C) effective
(D) eternal
126. When _____ your payment, please include
your account number with it.
(A) mail
(B) mailed
(C) mails
(D) mailing
127. For _____ on our e-mail list, we are giving
out complimentary hand sanitizer and hand
lotion.
(A) anyone
(B) none
(C) whom
(D) few
128. _____ you want to know more about
modern art, Susan Harry will tell you all you
want to know.
(A) For
(B) Even as
(C) Though
(D) If

4
 THIEN BAO EDUCATION & CONSULTANCY LLC.
HALO LANGUAGE CENTER
Branch 1: 70 Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Branch 2: 35B Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Email: [email protected] Website: http://haloenglish.edu.vn
FB: facebook.com/haloenglishcenter

PART 6
Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text.
Four answer choices for each question are given below the text. Select the best answer to complete the
text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 131-134 refer to the following e-mail.

April 26
Dear Mr. Yoon,
I will be returning to the office on Monday after visiting our eastern branches. Generally, the
branches are — [131] — well. However, I do have some concerns. The most prominent is — [132]
— our staff seems to have trouble communicating with the new international community. I would
like to propose a Spanish language in-house course and bonuses for employees who become —
[133] — in Spanish. — [134] —. Could you start writing up a proposal? I’ll look over it when I get
back in town.
Michelle Hardy
Manager, Union Trade
131. 133.
(A) hiring (A) technical
(B) functioning (B) available
(C) advertising (C) premium
(D) offering (D) proficient
132. 134.
(A) that (A) This year, we will open a branch office in Windsor.
(B) though (B) This will allow us to maintain our reputation for
(C) as to excellent customer service in the region.
(D) similarly (C) I am in charge of all communication between the
executives and our team members.
(D) I am planning to interview applicants who are fluent in
a second language.
Questions 135-138 refer to the following e-mail.

From: Monique Alvarez <[email protected]>

To: Makoto Yoshida <[email protected]>
Date: December 8
Subject: A request
Dear Mr. Makoto,
When you have some time, could you update the Partners page on our Web site? We — [135] —
large donations from several local groups at the banquet this weekend.— [136] —. — [137] —, I
noticed an error in the current listings that I’d like you to correct. Capstone Industries was listed as
a Gold partner but has — [138] — donated at the Silver level. When you add the new partners,
could you check the donor levels of all the organizations? Thank you and see you at lunch.
Monique
135.
(A) will receive
(B) are received
(C) received
(D) receives
5
 THIEN BAO EDUCATION & CONSULTANCY LLC.
HALO LANGUAGE CENTER
Branch 1: 70 Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Branch 2: 35B Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Email: [email protected] Website: http://haloenglish.edu.vn
FB: facebook.com/haloenglishcenter

136. 137.
(A) Following is the current list of our foreign branches. (A) In addition
(B) Our Web site is poorly designed in terms of access (B) Because
speed. (C) Therefore
(C) We should list them as supporters. (D) As a result
(D) We are planning to eliminate our donor levels. 138.
(A) partially
(B) sharply
(C) only
(D) briefly

Questions 139-142 refer to the following letter.

September 17
Dear Mr. Solis,
The Belton United School District is — [139] — into starting a family literacy program at our
elementary and secondary schools. My colleagues in neighboring districts have told me that your
services helped raise parent involvement, test scores, and community pride at their schools. —
[140] —. I would like information on adult literacy classes, financial literacy classes, family reading
workshops, and mobile library startup kits. — [141] —, we hope to create resource rooms at each
school so that parents can have continual access to study materials, job postings, and periodicals. I
look forward to hearing from you soon and expect this to be a very — [142] — partnership.
Thank you.
Gabrielle DeFleur, Superintendent, BUSD

139. 141.
(A) initiating (A) Moreover
(B) seeing (B) However
(C) searching (C) Until now
(D) looking (D) Because

140. 142.
(A) The school principals praised the parents’ (A) glad
efforts for the services. (B) common
(B) We hope you can do the same in our district. (C) successful
(C) We appreciate your funding our literacy (D) eligible
programs this year.
(D) Our partnership has been great for the past 10
years.

6
 THIEN BAO EDUCATION & CONSULTANCY LLC.
HALO LANGUAGE CENTER
Branch 1: 70 Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Branch 2: 35B Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Email: [email protected] Website: http://haloenglish.edu.vn
FB: facebook.com/haloenglishcenter

Questions 143-146 refer to the following article.

Baltimore (March 15) - Race for Health, a national health awareness program, organized a
fundraising marathon in Baltimore last weekend. — [143] —. National corporations with branches
in Baltimore also got involved by — [144] — more than 200 teams. The largest sponsorship came
from the oil giant PetroTech, which sponsored 72 small teams and had over 100 runners on its own
team. In all, the company donated — [145] — $250,000. Baltimore’s race was Race for Health’s
most successful this year. A — [146] — for the organization said that Baltimore will be rewarded
by hosting the inaugural race next year.

143. 145.
(A) Many health experts advise marathoners to get (A) equally
sufficient rest after the competition. (B) unusually
(B) Baltimore has many branches of international (C) approximately
health organizations. (D) hugely
(C) Severe traffic congestion is expected on the
date of the event.
(D) The race was supported by the mayor, city
council, and several community leaders.
144. 146.
(A) sponsored (A) client
(B) sponsoring (B) spokesperson
(C) sponsors (C) forecaster
(D) sponsor (D) detective

PART 7
Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-
mails, and instant messages. Each text or set of texts is followed by several questions. Select the best
answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 147-148 refer to the following e-mail.

From: Customer Service <[email protected]>

To: Steve Lancaster <[email protected]>
Subject: Re: Defective Stock
Date: June 3

Dear valued Customer,

We wish to thank you for contacting us about an order you placed through our Web site. We have
your inquiry on record and after evaluating it, will respond to you by the next business day. This is
an automated response. Please do not respond to this message.
For future reference, please retain your reference number: 4615 82579.
Sincerely,
Customer Services
Techwire Computers

7
 THIEN BAO EDUCATION & CONSULTANCY LLC.
HALO LANGUAGE CENTER
Branch 1: 70 Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Branch 2: 35B Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Email: [email protected] Website: http://haloenglish.edu.vn
FB: facebook.com/haloenglishcenter

147. Why was the e-mail sent? 148. What is Mr. Lancaster requested to do?
(A) To explain a refund procedure (A) Record a code number
(B) To inform a person of a delivery date (B) Reply to an e-mail
(C) To promote an online service (C) Order supplementary products
(D) To acknowledge a sent message (D) Contact a customer service hotline

Questions 149-150 refer to the following memo.

MEMO
To: Weekend staff
From: Human Resources
Date: June 22
Subject: Plans for the 4th of July
This year, the Independence Day, July 4th falls on a Saturday. We have already received a record
number of time-off requests for this day. Usually, the limit is 20% of the planned staffing for the
day, but we have already received requests from 42% of the planned staffing for that particular day
and 35% of the planned staffing for the following day.
We understand the desire to spend this national holiday with your friends and family and have
received approval to make an exception: All departments will be closed on Saturday, July 4. If you
are scheduled to work on this day, you will be asked to make up the 8 hours over the course of the
following week. Please make plans accordingly with your department manager. You can work an
extra 2 hours for 4 days or 4 hours for 2 days. Only the first 20% who asked to take Sunday off will
have their requests granted, per our usual policy.
Thank you for your assistance with and understanding of this matter, and have a happy
Independence Day!
149. What information is given in the memo? 150. On which day did 35% of the planned staff
(A) A temporary change to an office policy request time off?
(B) Party details for an upcoming holiday (A) June 22 (B) July 4
(C) Procedures for requesting time off (C) July 5 (D) July 6
(D) A permanent change to certain staff schedules
Questions 151-152 refer to the following text message chain.

Kristy Boils
Where are you? You might be late for the movie. You promised not to be late
1:20 this morning.
P.M.

1:25 Joanne Wolf

P.M. I am in the area, but I can’t locate your house. I am on Oak Drive in front of the
convenience store, but I don’t know where to go from here.

Kristy Boils
1:27 I’m coming. It’s going to take me 5 minutes. Stay there until I find you.
P.M.
8
 THIEN BAO EDUCATION & CONSULTANCY LLC.
HALO LANGUAGE CENTER
Branch 1: 70 Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Branch 2: 35B Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Email: [email protected] Website: http://haloenglish.edu.vn
FB: facebook.com/haloenglishcenter

151. What is indicated about Ms. Wolf? 152. At 1:27 P.M., what does Ms. Boils most
(A) She will not make it to the movie. likely mean when she writes, “I’m coming”?
(B) She has never been to Ms. Boils’s house (A) She is going to the movies by herself.
before. (B) She is heading home.
(C) She does not know where she is. (C) She is going to the convenience store on Oak
(D) She will be at Ms. Boils’s house in 5 minutes. Drive.
(D) She is not going to the movies anymore.
Questions 153-155 refer to the following article.

Mui Ne - The new popular travel Web site, TravelYourWay, has angered the local coastal town of
Mui Ne. On the Web site, Mui Ne is not given its own section; instead, it is grouped with the city
Phan Thiet, over 20 kilometers down a highway. As a result, hotels and attractions in Mui Ne are
listed as being at least 20 kilometers from the city center. — [1] —

The town council and business committee have written a formal petition asking for a change to the
Web site. “When first-time visitors are looking for accommodations, they will not stay in a place
they think is far outside town,” business leader Thi Hoang commented. — [2] — “When repeat
visitors are doing research, they are going to search for Mui Ne, not Phan Thiet. If they don’t find it,
they may choose another destination.”

— [3] — Mui Ne has long been a popular destination for Russian tourists and is now attracting
more Vietnamese and Western visitors. The town is especially worried as the busiest season of the
year starts in two months, and visitors are most likely already looking for information. “It is vital
that this error be corrected immediately,” the petition states.

Missing one high season may force some of the small businesses in the area to close.
TravelYourWay did not respond to requests for comments. — [4] — The site debuted three months
ago and is already one of the leading travel Web site.

153. What has upset business owners in Mui 154. What is NOT listed as a concern of Mui Ne
Ne? business owners?
(A) Their hotels received poor reviews. (A) The high season is approaching.
(B) They were excluded from the national (B) Tourists won’t be able to find Mui Ne in a
business bureau. search.
(C) Tourism to the area has decreased (C) Many businesses are not listed at all.
dramatically. (D) Some businesses may not survive the loss of
(D) Their destinations did not receive accurate one season’s income.
coverage on a Web site. 155. In which of the positions marked [1], [2],
[3] and [4] does the following sentence best
belong?
“Tourism makes up 60% of Mui Ne’s economy but
only 15% of Phan Thiet’s.”
(A) [1]
(B) [2]
(C) [3]
(D) [4]

9
 THIEN BAO EDUCATION & CONSULTANCY LLC.
HALO LANGUAGE CENTER
Branch 1: 70 Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Branch 2: 35B Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Email: [email protected] Website: http://haloenglish.edu.vn
FB: facebook.com/haloenglishcenter

Questions 156-157 refer to the following coupon.

Coupon Print Date: August 1

Luigi’s Italian Restaurant
3-Course Lunch Special - $7.95 (regularly $12.95)
Start off with your choice of salad or one of our daily soup options. Then, choose between chicken
fettuccine alfredo, lasagna, or chicken parmesan for your main course. Finish off the dining
experience with our famous tiramisu!

Dinner Special - Chef Luigi’s Tasting Menu $44.95 (regularly $64.95)

If you can’t decide what to order, this is the option for you! Enjoy a taste of over 20 items on Chef
Luigi’s menu. The menu changes nightly, so ask your server for details!

Coupon expires on September 1.

Please present an original copy of the coupon to your server at the time of ordering. Only one
coupon or discount permitted per table, per day.

156. What is indicated about the coupon? 157. What is NOT true about the lunch special?
(A) It is valid only at the Seattle location. (A) Appetizers are not included.
(B) All discounts require a minimum purchase. (B) It includes 3 menu items.
(C) It is valid for one month. (C) The customer is permitted selection choices.
(D) It can only be used for parties of 2. (D) It is currently available at a reduced price.

Questions 158-161 refer to the following online chat discussion.

Loreen Hoyt Have you all bought a dress for the Winter Ball yet? It’s less than a month away
8:29 P.M. and I still don’t have one.
Hope Wagner
No! I looked everywhere and still find the one I like.
8:32 P.M.
Hailey Jenner
I bought mine but I need to get it altered.
8:36 P.M.
Ashley Flores
I got mine at Joey’s.
8:44 P.M.
Hailey Jenner
Same here! But they didn’t have my size.
8:46 P.M.
Loreen Hoyt I went to Joey’s to look at dresses, too, but they didn’t have a wide selection of
8:50 P.M. designs, so I had to leave empty handed.

158. What is probably going to happen in a 159. What is Ms. Jenner’s concern?
month? (A) Her dress doesn’t fit her.
(A) An award ceremony (B) She can’t find a specific dress that she wants.
(B) A dance party (C) The dress is too expensive.
(C) A meeting (D) The dress will not get altered in time.
(D) A seminar
10
 THIEN BAO EDUCATION & CONSULTANCY LLC.
HALO LANGUAGE CENTER
Branch 1: 70 Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Branch 2: 35B Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Email: [email protected] Website: http://haloenglish.edu.vn
FB: facebook.com/haloenglishcenter

160. Why did Ms. Hoyt NOT purchase a dress 161. At 8:46 P.M., what does Ms. Jenner most
at Joey’s? likely mean when she writes, “Same here!”?
(A) She is not going to the Winter Ball. (A) She met Ms. Flores at Joey’s.
(B) There were not many to choose from. (B) She got the same dress as Ms. Flores’.
(C) She couldn’t find her size. (C) She purchased her dress at Joey’s.
(D) She already owns a dress. (D) She didn’t start looking for a dress yet.

Questions 162-164 refer to the following online chat discussion.

From: Melanie Davis ([email protected])

Sent: Monday, October 9, 12:48 P.M.

To: Steven Alvarez ([email protected])

Subject: Tomorrow
I realize that we are supposed to meet on Tuesday to discuss the company’s recent sales
performance, but I am afraid I have to reschedule. Leslie Prescott from the Detroit office will be
visiting us on that day to talk about next year’s advertising campaign. In addition, I will be leaving
for a marketing conference in New York on Wednesday, and then I will be in Philadelphia for a
budget meeting on Thursday. Can we reschedule for Friday? I will be back in Chicago then. If this
is not convenient for you, please let me know your availability for next week, and I will try to work
around your schedule. I am very sorry for the late notice.

Melanie

162. What is the purpose of the e-mail? 164. Where does Steven Alvarez most likely
(A) To propose changes to a budget work?
(B) To inquire about an advertisement (A) In Chicago
(C) To make travel arrangements (B) In Detroit
(D) To postpone a meeting (C) In New York
163. When will Melanie Davis meet with Leslie (D) In Philadelphia
Prescott?
(A) On Monday
(B) On Tuesday
(C) On Wednesday
(D) On Thursday

11
 THIEN BAO EDUCATION & CONSULTANCY LLC.
HALO LANGUAGE CENTER
Branch 1: 70 Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Branch 2: 35B Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Email: [email protected] Website: http://haloenglish.edu.vn
FB: facebook.com/haloenglishcenter

Questions 165-167 refer to the following letter.

Dear Club Member,

This coming weekend is your last opportunity to register for the summer tennis circuits. — [1] —
May 10 is the last opportunity to sign up for the adult tennis circuits. Circuits are a great way to stay
active, to challenge yourself, and to meet new playing partners. We have all levels of adults playing,
from beginner-intermediate to the semiprofessional level. Sign up now for singles, doubles, or mixed
doubles. The fee is $10 per player, or you can save yourself $2 by registering online at
www.montevistasports. com. — [2] — The summer circuit runs from May 15 to August 15. If you
need help finding a doubles partner or if you have any questions regarding playing in the circuits,
please let me know.

— [3] — It will be held on Friday, June 4, from 6 P.M. to 8 P.M. and will include a barbeque. It is an
opportunity to try out the newest Arm & Head rackets and to receive 20% off those purchased that
evening. A sales rep from Arm & Head will be here with the brand-new Tech Star series for you to
demo. — [4] — There will be rackets for every level of play. So come on over to the club. We are
looking forward to helping you get a great value on your next racket purchase. So make sure you
mark your calendars for our next demo night at the club!

Regards,

Ryan P. Adams, Program Director

165. What kind of information is NOT 167. In which of the positions marked [1], [2],
provided about the summer circuit? [3], and [4] does the following sentence best
(A) The period of the circuit belong?
(B) The way to enroll in the circuit “We have ‘a fun racket demo night’ that you want
(C) The registration fee to mark down on your calendar.”
(D) The player list (A) [1]
(B) [2]
(C) [3]
166. What would NOT be a purpose of going to (D) [4]
the demo night?
(A) To eat some food and snacks
(B) To get a discount on a racket purchase
(C) To get a complimentary tennis lesson
(D) To find a racket that meets one’s personal
needs

12
 THIEN BAO EDUCATION & CONSULTANCY LLC.
HALO LANGUAGE CENTER
Branch 1: 70 Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Branch 2: 35B Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Email: [email protected] Website: http://haloenglish.edu.vn
FB: facebook.com/haloenglishcenter

Questions 168-171 refer to the following article.

July 11
City No Longer Offers Free Street Parking
By Martin Thinner

The local city council is set to introduce new parking regulations to help alleviate congestion
around downtown Queenstown. “Evening peak hours are when our streets are jammed,” said Tom
Gilligan, a representative on the Queenstown City Council. “Those from out of town come to our
downtown areas to enjoy our restaurants, theaters, and concerts. Like everyone else, they prefer to
avoid paid parking areas, so they drive around looking for a convenient spot, which, in turn, causes
congestion.”

“The system needs to change,” Mr. Gilligan said in response to the current parking pay system,
where payment on the street is required only from 7 A.M. to 7 P.M. while there are no parking fees
at night. “We’d prefer to keep up with what other cities are doing, which require payment 24 hours
a day.”

If approved, this proposal will be the second in the last few months. May saw the introduction of
new parking meters, which now accept both coins and credit cards in addition to Queenstown
parking cards. The parking cards, which went on sale in June, can be obtained from local city
offices.

168. What is suggested about Queenstown? 170. What recently happened in Queenstown?
(A) Its roads require resurfacing. (A) Several downtown parking garages underwent
(B) It must find a new contractor for road renovations.
construction. (B) The city council refurbished unused land for
(C) It has problems with traffic. parking space.
(D) Its residents are offered free parking in city (C) Parking meters were replaced.
parking lots. (D) New options for parking payments were
169. What is the city council considering? introduced.
(A) Installing security cameras in parking areas 171. The word “alleviate” in paragraph 1, line
(B) Outsourcing parking lots for residents 1, is closest in meaning to
(C) Decreasing the hourly parking rate (A) aggravate
(D) Commencing charging parking fees in the (B) simulate
evening (C) reduce
(D) collapse

13
 THIEN BAO EDUCATION & CONSULTANCY LLC.
HALO LANGUAGE CENTER
Branch 1: 70 Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Branch 2: 35B Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Email: [email protected] Website: http://haloenglish.edu.vn
FB: facebook.com/haloenglishcenter

Questions 172-175 refer to the following review from a website.

Product Review
Flairs Animal Furniture’s Forest Creek Doghouse
Last week, I bought the Forest Creek Doghouse. After receiving it only two days after ordering it
rather than the standard five, I was thrilled. For further instructions, I tried but failed to contact Flairs
Animal Furniture’s Customer Service Department after spending several infuriating days trying to
put it together. Eventually, I repacked the doghouse and returned it to Flairs.
Flairs described the Forest Creek Doghouse as an easy DIY kit that comes with the appropriate tools
to assemble it. This was definitely not the case. The screw fittings and markings were not properly
aligned. Thus it was impossible to line up the boards perfectly. This resulted in a warped doghouse.
The tools provided with the kit were poor, and one even broke while I was using it. All four wall
sides splintered as I was trying to connect the roof piece. In the end, Flairs refused to supply me with
free replacements for the doghouse and tools.
Unsurprisingly, this will be the last item I buy from Flairs Animal Furniture range of wooden goods.
I also highly recommend that you first check with Flairs before you buy any product to see if the
company will replace any parts damaged during assembly.
Greg Matthews

172. The word “instructions” in paragraph 1, 174. What is NOT mentioned as a problem that
line 2 is closest in meaning to Mr. Matthews experienced?
(A) sanctions (A) He failed to reach a customer service
(B) directions representative.
(C) submissions (B) The doghouse was smaller than advertised.
(D) institutions (C) He was unable to make some pieces line up
correctly.
(D) All the wall boards of the doghouse broke.

173. What does Mr. Matthews imply about the 175. What advice does Mr. Matthews give
delivery of the product? about purchasing a product from Flairs
(A) It arrived earlier than expected. Animal Furniture?
(B) The delivery fee was costly. (A) To make sure to purchase a product from the
(C) The product was delivered to the wrong Forest Creek range
address. (B) To pay an employee to assemble the product
(D) The product was damaged upon delivery. upon delivery
(C) To check the company’s policy on replacing
damaged parts
(D) To purchase only products made of chip wood

14
 THIEN BAO EDUCATION & CONSULTANCY LLC.
HALO LANGUAGE CENTER
Branch 1: 70 Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Branch 2: 35B Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Email: [email protected] Website: http://haloenglish.edu.vn
FB: facebook.com/haloenglishcenter

Questions 176-180 refer to the following review from a website.

Mobius Guitar Strings Company

Mobius Guitar Strings Company has been a leading manufacturer of metal guitar strings for more
than thirty years. Made from the finest components, our strings are of the highest standard and are
used by many renowned guitar players, such as Stevie Noonan of the band Wyld Fyre.

Mobius guitar strings must be properly maintained in order to prolong their lifespan. When you do
not have them attached to an instrument, avoid storing them in a humid environment, as this will
quickly result in rust formation. Keeping them in a plastic bag is an easy way to prevent rust. On
some guitar models, dirt can build up on the strings and around the tuning pegs. With some broad
tuning pegs, you might need to clean the strings more often than expected, as such pegs can cause a
build-up of dirt. Smaller, more modern pegs tend to allow the strings to stay cleaner for longer. In
all cases, use a dry cloth to wipe the strings on a regular basis.

We provide a professional cleaning service at a reasonable price. If you wish to use this service,
remove your strings, place them in a plastic bag inside an envelope, and either mail them to or drop
them off in person at our business location at 308 Gilroy Street, Bracebridge, P1L 1R7.

Cleaning of six strings or less is a flat fee of $15.00. For each additional string, we charge an extra
$5. Cleaned strings will be returned by mail in approximately 7 to 10 days.

To: Mobius Customer Service

From: Charles Wright

Date: September 25

Re: Re: String Cleaning

Dear sir/madam
I mailed my guitar strings to you for cleaning about three weeks ago, but have yet to receive them
back. Based on the information in your leaflet, I included a check for $25 for eight strings. Please
let me know how much longer the service will take. I mailed them to your Carnegie Avenue
location on September 6.
Best wishes,
Charles Wright

176. What is suggested about Mobius Guitar 177. According to the leaflet, what will damage
Strings? Mobius Guitar Strings?
(A) They are used by professional musicians. (A) Installing them incorrectly
(B) They are specifically designed for beginners. (B) Storing them in a plastic bag
(C) They can be purchased through a Web site. (C) Cleaning them with a dry cloth
(D) They are cheaper than other brands of strings. (D) Exposing them to humidity

15
 THIEN BAO EDUCATION & CONSULTANCY LLC.
HALO LANGUAGE CENTER
Branch 1: 70 Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Branch 2: 35B Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Email: [email protected] Website: http://haloenglish.edu.vn
FB: facebook.com/haloenglishcenter

178. What is indicated about tuning pegs? 180. What did Mr. Wright fail to do?
(A) They should be removed when cleaning guitar (A) Include an accurate amount of money
strings. (B) Send his strings to the correct location
(B) They are manufactured by Mobius Guitar (C) Place his strings in an envelope
Strings Company. (D) Include his original proof of purchase
(C) They influence how often strings should be
cleaned.
(D) They should be replaced on a regular basis.
179. Why did Mr. Wright send the e-mail?
(A) To find out if he qualifies for a special offer
(B) To check the availability of some merchandise
(C) To complain about poor product quality
(D) To request an update on a service

Questions 181-185 refer to the following e-mails.

To: IT Services <[email protected]>

From: Tracy Kowalski <[email protected]>
Date: March 19
Subject: Security issue

Dear IT Desk:

Since your team finished installing the new retina scanners, I have been unable to access the
research labs on the fourth floor. Although my job here at Ozma Corporation rarely requires me to
visit the research labs, I do occasionally have business to conduct there. Being a project manager, I
would have assumed that I have full security clearance. I bumped into one of your workers in the
corridor and mentioned this issue to him. He advised me to contact you with my company details.
My employee identification number is 76254. I hope you can rectify this problem as soon as
possible. Thanks!

Tracy Kowalski

To: Tracy Kowalski <[email protected]>

From: IT Services <[email protected]>
Date: March 19
Re: Security issue
Dear Ms. Kowalski,
Thank you for contacting IT Services. Since you provided your name and the other necessary
information, I was able to confirm that you should indeed have full security clearance and be able to
access every area of our facility. Your retina scan from last year should still work on the new
scanners. Obviously an error has occurred, so I suggest doing another scan in Room 233 today at 1
P.M.
16
 THIEN BAO EDUCATION & CONSULTANCY LLC.
HALO LANGUAGE CENTER
Branch 1: 70 Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Branch 2: 35B Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Email: [email protected] Website: http://haloenglish.edu.vn
FB: facebook.com/haloenglishcenter

For future assistance, please provide your workstation number and I will be able to access all of
your details even more quickly. The number is marked on the floorplan posted next to the elevator
on each floor. Many IT-related issues are more easily dealt with when we can quickly look up the
employee based on their workstation number.
Also, the next time you require assistance, simply reach me at extension 202 on the company’s
internal line. If I’m not immediately available, just leave a message with your details and a
description of the problem.

Regards,
Frank Corrie

181. What did Ms. Kowalski do before writing 184. In the second e-mail, the phrase “look up”
her March 19 e-mail? in paragraph 2, line 4, is closest in meaning to
(A) She requested a new identification card. (A) observe
(B) She spoke with Mr. Corrie’s colleague. (B) respond
(C) She attempted to reinstall some equipment. (C) search
(D) She contacted her direct supervisor. (D) admire

182. How did Mr. Corrie verify Ms. Kowalski’s 185. How does Mr. Corrie recommend that Ms.
security clearance level? Kowalski contact him if she needs help?
(A) By checking her room location (A) By stopping by his office
(B) By inputting her details into a retina scanner (B) By sending him an e-mail
(C) By contacting a security guard (C) By chatting via a Web site
(D) By referring to her name and staff ID number (D) By calling him directly

183. Where can Ms. Kowalski find her

workstation number?
(A) On the underside of her desk
(B) On her company ID card
(C) In her employee handbook
(D) On a diagram on the wall

17
 THIEN BAO EDUCATION & CONSULTANCY LLC.
HALO LANGUAGE CENTER
Branch 1: 70 Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Branch 2: 35B Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Email: [email protected] Website: http://haloenglish.edu.vn
FB: facebook.com/haloenglishcenter

Questions 186-190 refer to the following Web page, article, and review.

Home Items Accessories Reviews Locations

Item: RT StellaV2.0 Notebook - Perfect for all your home-computing needs!

Item specification:
• Powerful WI-FI receiver allows Internet connectivity anywhere in your home
• Large screen dimensions enable watching a range of media
• The latest ProWrite Media Suite - easy to use for all your publishing needs!
• Immersive Omnisound audio system for an immersive media experience
• A stylish waterproof bag facilitates easy transportation outside the home
• The Elite Speedbyte processor for an optimized user experience

Purchase price: $349.00 (Plus delivery charge according to your area)

Notebook Owners Be Advised

Garvey City (June 9) - Malfunctions and system errors plague release of RT’s new product.

Assistant designer Patric Tarte today spoke at a press conference about the ill-fated launch of the
RT StellaV2.0. “I can confirm media reports that there is an issue with the battery mechanism,
meaning that some laptops are overheating. Our engineering team has worked tirelessly around the
clock to solve this problem, and we are now set to release Version 2.1. Anybody experiencing
issues with their notebook’s power unit can exchange it for the updated device or receive a full
refund of the purchase plus and shipping charge. To show our commitment to excellent customer
service, we will pick up your old computer from your home free of charge.”

To arrange pick-up, or to speak to one of their technical experts, please call 555-337-4373.

Home Items Accessories Reviews Locations

ITEM: RT StellaV2.0 Notebook

I have long been a customer of RT and enjoyed their high-quality products. This time has been no
different. I live in a modern townhouse with several floors, so there is a large distance between floors.
I am able to get online through my laptop even when up in the attic! I did not find the ProWrite
software to be intuitive to use at first, but have become used to it over time. I know that the
manufacturers have acknowledged a fault with this product. However, this is not something I have
encountered and I am very happy with it. In my view, this is another strong product from RT!
Tracy Goodwitch
June 18
18
 THIEN BAO EDUCATION & CONSULTANCY LLC.
HALO LANGUAGE CENTER
Branch 1: 70 Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Branch 2: 35B Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Email: [email protected] Website: http://haloenglish.edu.vn
FB: facebook.com/haloenglishcenter

186. What is included in the purchase price of the 189. What does Ms. Goodwitch confirm
RT Stella notebook computer? about the RT StellaV2.0’s item description?
(A) Anti-virus software (A) The wi-fi receiver is extremely powerful.
(B) The delivery fee (B) The publishing software is easy to use.
(C) A waterproof travel case (C) The processor is extremely fast.
(D) Technical support (D) The screen is well-suited to watching
films.

187. Why was the article written? 190. What does Ms. Goodwitch suggest
(A) To advertise for a new staff member about her computer?
(B) To publicize a company’s recent sales figures (A) It has been collected by a courier.
(C) To announce the signing of a contract with a (B) It has sustained water damage.
courier company (C) Its battery unit is fully operational.
(D) To provide information about a faulty product (D) The screen was cracked upon delivery.

188. What is mentioned about owners of faulty RT

StellaV2.0 laptops?
(A) They must bring their laptop to a retail outlet.
(B) They will be sent a replacement power unit.
(C) They should follow an online troubleshooting
guide.
(D) They may receive a refund of at least $349.

Questions 191-195 refer to the following e-mails and schedule.

TO: Don Wonder

FROM: Gabby Davidson
DATE: December 4
SUBJECT: Training day itinerary

Hi Don,
I’ve heard you’re going to be responsible for organizing our company training day this year.
As it’s your first time doing this, I thought I’d give you some hints. You’ll need to send a
schedule to all staff members ahead of the event. You will also need to check the attendance
of staff members on the day. I have already put together a list of all employees expected to
be there and have left this in the top drawer of your desk. On the day, you’ll also need to ▲
hand out ID badges and allocations for the group projects that will take place. I think it ▼
would be best for you to allocate people to groups with people they don’t already know. That
way, the projects can also be used as a morale building exercise.
I am looking forward to what should be a memorable event. See you on the day!
Gabby

19
 THIEN BAO EDUCATION & CONSULTANCY LLC.
HALO LANGUAGE CENTER
Branch 1: 70 Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Branch 2: 35B Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Email: [email protected] Website: http://haloenglish.edu.vn
FB: facebook.com/haloenglishcenter

Redmond Law Services - Annual Training Day

December 9, 9:00 a.m. - 4:00p.m.

Expected attendees: John Rashford, Sally Bramington, Paul Newman, Ryan Renning, Holly
Valencia, Jose Censako, Tracey Truman, Gabby Davidson, Brian Wellington

9:00 a.m. - 11:00 a.m.: Corporate Law - What’s New?

Please assemble promptly in Meeting Room C for a rundown of the latest changes to legislature.

11:00 a.m. - 12:00 p.m.: Best Practice in Family Law

In-house speakers Sally Bramington and Ryan Renning will provide information collected from
their recent seminar in Los Angeles.

12:00 p.m. - 1:00 p.m.: Lunch

1:00 p.m. - 4:00 p.m.: Group Activity

Please see Don Wonder to receive your group allocations.

As many of you are aware, Ursula Pietersen is currently away on annual leave. As such, Sally
Bramington will be responsible for sourcing the caterers to provide our midday meal.

Schedule devised by Don Wonder

TO: Don Wonder

FROM: John Rashford
DATE: December 6th
SUBJECT: Training Day

Don,
Thank you for taking time out of your busy schedule in order to organize this year’s training
event. I also really appreciate your sending round a schedule of the day to everyone.
I just wanted to get in touch with regards to a few things. Mr. Wellington should also be
involved in the 11:00am talk, as he also attended that seminar. I feel his insight will be ▲
invaluable to the group. Also, I feel it would be best if we allowed people to choose their ▼
own groupings for the afternoon activities rather than allocating them. I’ve often found in the
past that staff often work better when allowed to do so.
Thanks again. I anticipate a highly educational day.
John Rashford

20
 THIEN BAO EDUCATION & CONSULTANCY LLC.
HALO LANGUAGE CENTER
Branch 1: 70 Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Branch 2: 35B Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Email: [email protected] Website: http://haloenglish.edu.vn
FB: facebook.com/haloenglishcenter

191. What is suggested about Ms. Davidson? 194. What did Mr. Wellington do recently?
(A) She will not be attending the training event. (A) Organize a training list
(B) She has recently joined the company. (B) Make a sales pitch
(C) She has printed some ID badges. (C) Take a trip to Los Angeles
(D) She has produced a document. (D) Help draft changes to legislature

192. In the second e-mail, the word “found” in 195. What aspect of planning for the training
paragraph 2, line 4 is closest in meaning to day do Ms. Davidson and Mr. Rashford
(A) located disagree on?
(B) noticed (A) How to allocate employees to groups
(C) expected (B) How to monitor attendance
(D) secured (C) How to arrive at the venue
(D) How to order the events
193. What is Ms. Pietersen usually responsible
for?
(A) Arranging lunch catering
(B) Providing a welcome speech
(C) Handing out ID badges
(D) Checking employee attendance

Questions 196-200 refer to the following information slide, e-mail, and report.

Royale Burgers Grilling Workshop

Improving Equipment and Procedures

Grilling: The Current Method

* Kitchen staff use the Stendarr 300 Latch Grill.

* Manual grill adjustment required when changing between varying patty sizes

* Top plate heat: 215 °C, Bottom plate heat: 177 °C, Grilling time: 46 seconds.

Grilling: The Revised Method

* Kitchen staff use the Pegasus 450 Latch Grill

* Automatic adjustment when changing between varying patty sizes

* Top plate heat: 207 °C, Bottom plate heat: 173 °C, Grilling time: 57 seconds.

Advantages
-> More evenly cooked and flavorful beef patties
-> Reduced risk of undercooking and food poisoning
-> Improved customer trust and satisfaction

21
 THIEN BAO EDUCATION & CONSULTANCY LLC.
HALO LANGUAGE CENTER
Branch 1: 70 Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Branch 2: 35B Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Email: [email protected] Website: http://haloenglish.edu.vn
FB: facebook.com/haloenglishcenter

To: Royale Burgers Regional Managers

From: Ron Weston, Director of Operations
Date: February 11
Subject: Re: Grill & Procedure Trials

Dear Royale Burgers Regional Managers,

I was very pleased that you were all able to join the grilling workshop yesterday. It’s not often that
we have an opportunity to invite you all to headquarters, so it was nice to see some familiar faces
again. As I mentioned during the workshop, we would like several Royale Burgers stores in our
largest cities to take part in a 20-week trial using the new equipment and procedures I presented to
you. While the trial is ongoing, I would like you to provide progress reports covering the
effectiveness of the changes and the response from both staff and customers. For this trial to work
effectively, we need five stores each from London and Birmingham, and at least three each from
Manchester and Newcastle. These stores will be required to replace the necessary equipment
accordingly and follow the new cooking guidelines, effective March 1.

Best regards,

Ron Weston
Director of Operations
Royale Burgers

WEEK 3 (March 24) - Overall Report on Trial of New Grills & Procedures
City Participating Stores
London 5
Birmingham 4
Manchester 3
Newcastle 4

Although cooking time for grilled products has risen, initial results indicate that the benefits greatly
outweigh the downsides. Staff involved in the trials have noted more uniform cooking of meat and
highly positive customer feedback. Kitchen workers at the Meadow Street branch in Manchester also
noted the increased convenience of automatic features. We will continue to monitor the findings
presented during the trial.

196. According to the slide, why are changes 197. What is true about the workshop discussed
being made to grilling procedures? in the e-mail?
(A) To reduce accidents among kitchen staff (A) It was held using teleconferencing software.
(B) To facilitate the addition of new menu items (B) It was organized by regional managers.
(C) To cook food more quickly (C) It took place at Royale Burgers’ head office.
(D) To improve the safety of food (D) It is conducted regularly throughout the year.

22
 THIEN BAO EDUCATION & CONSULTANCY LLC.
HALO LANGUAGE CENTER
Branch 1: 70 Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Branch 2: 35B Huu Nghi Str., Binh Tho Ward, Thu Duc City, HCMC
Email: [email protected] Website: http://haloenglish.edu.vn
FB: facebook.com/haloenglishcenter

198. According to the e-mail, what are stores 200. What city did NOT provide the requested
participating in the trial required to do? number of stores for the trial?
(A) Install the Pegasus 450 Latch Grill (A) London
(B) Change settings on the Stendarr 300 Latch (B) Birmingham
Grill (C) Manchester
(C) Reduce the cooking time for grilled products (D) Newcastle
(D) Compare the performance of two new grills
199. What is indicated about staff at the
Meadow Street branch of Royale Burgers?
(A) They require 46 seconds to grill beef patties.
(B) They have received some negative feedback
from customers.
(C) They no longer need to adjust grill settings for
different products.
(D) They are pleased about a newly- implemented
grill cleaning feature.

THIS IS THE END OF THE READING TEST.

23