ARSI UNIVERSITY
College of Business and Economics
Department of Management MBA Program (MBA)
Questionnaire
Dear participants
I am a graduate student at Arsi University College of business and economics in the department of
management MBA program. Now, I am preparing a thesis for the partial fulfillment of the requirements
for the degree of masters of business administration. The purpose of this study is, therefore, to assess
determinants of micro and small enterprises (MSES) growth in Adama town through interview,
questionnaire, and observation and give recommendations based on the findings relating with the
literature. The general objective of the study is to assess the factors constraining the growth and
survival of MSEs in the town. The specific objectives of this study therefore are:
1) To assess the internal factors related to marketing
2) To assess the management practices that constraints the growth and survival of MSEs.
3) To identify external aspects related to finance support
4) To identify external aspects related to the governmental support.
5) To suggest actions to be taken by concerned bodies to overcome such constraining factors in
order to make MSEs sustainable and improve their performance.
The study could also be used as a base for other researchers in the area. You are selected to
participate in this study using random sampling technique because you are one of the target
populations. The survey will take 10 to 15 minutes to complete .Participation in the study is
voluntary and each participant is free to withdraw from the survey at any time. Information
gathered in the process will be treated with utmost confidence and used only for academic and
research purposes. I will take all reasonable steps to protect your identity. No personal
information will be used and only cumulative data will be used for the analysis. Thank you for
taking time to assist me. If you have any query, please don’t hesitate to contact me. I am
available as per your convenience on 0994804253 .Thank you in advance for your unreserved
cooperation!
Part I: General Information of the Respondents
Please indicate the following information by ticking[x] on the space provided.
1. What’s your Sex : Male Female
2. How old are you: A. 18-25 B. 26-33 C .33- 40 D. 41andabove
3. What’s your level of education?
o Below 12
o TET certificate
o Diploma
o Masters and above
4. What’s your current position in the company?
o Manager
o Owner & manager
o Others
5. How long have you working in this position?
o Less than 1 year
o 1-5 years
o 6-10 years
o More than 10 years
6. For how long your business was in the market?
o Less than 1 year
o 1-5 years
o 6-10 years
o More than 10 years
7. How many permanent and temporary employees do you have?
o 1-5 employees
o 6-30 employees
8. What was your start-up capital?
o Less than birr 10,000
o 10,001 – 50,000
o Above 50,000
9. What is your current capital?
o 50,000 – 500,000
o 500,001 – 1,000,000
o 1,000,001 – 1,500,000
o More than 1,500,00
10. Is there any financial problem in your enterprise?
o Yes
o No
11. For above question answered “yes”
o Shortage of working capital
o Insufficient credit institutions
o High collateral requirements
o High interest rate
o Complicated loan application procedures
o Improper financial recording system
12. Is there working place problem in your enterprise?
o Yes
o No
13. For above question answered “ yes”
o Absence of own working places
o Working place is far from the market
o Working place is very narrow
o Very high rent of working places
14. Is there government policy factor in enterprise?
o Yes
o No
15. For above question answered “yes”
o Bureaucracy in enterprise registration and licensing
o Insufficient government support
o Unnecessary political intervention
o Lack of clarity related to government rules and regulation
o High tax rate & other tariff
16. Is there market problem in your enterprise?
o Yes
o No
17. for above question answered “yes”
o Insufficient market & market chain for your product
o Lack of research for interesting and demand predicting
o Lack of customer treatment
o Lack of product & service advertising
18. Is there infrastructure problem in your enterprises?
o Yes
o No
19. For above question answered “yes”
o Poor water supply
o Poor electricity
o Poor telecommunication
o Lack of quick and insufficient transportation services
o Lack of appropriate wastage screening & filtering system
PART II: ISSUES RELATED WITH THE STUDY AREA
Here are some statements as regards the influence of accessibility to business information
Services, managerial experience, marketing strategy and financial control system on the
performance of micro and small Business enterprise.
Please indicate your level of agreement with each statement by ticking.
Rating scale
strongly disagree natural Agree Strongly
No Items
disagree agree
1 2 3 4 5
A Government Regulation
1 The government policies and
regulations affect performance
of SME businesses
2 Taxation Policy and regulation
affect business performance of
SME.
3 License processing to start the
business affect business
performance of SME.
4 Government regulation on
liberalization of the economy
affects business performance of
SME.
B Availability of business
information system
1 Business information is readily
available to us
2 The information available is
relevant for
3 The information available forms
us of the changes in the business
environment
4 The information available in
form us of the business
registration requirements
5 The information necessary for
our business growth is availed
on time
C Management experience
1 Well prepared to face changes in
the business environment and to
plan appropriate changes in
2 Managerial skills as the most
important constraint faced while
enhancing
3 Lack of Managerial Experience
e affect performance of business
4 Management provision of
training and development
program affect
5 Basic managerial function
(planning, organizing, staffing
directing business performance
of SME.
D Financial Control Mechanism
1 The source of capital (bank,
saving
institution, donation from family
2 Good financial communication
within the
3 Certify completion of the
reconciliation
4 Verify that all transactions
initiated posted
5 Ensure the reliability and
integrity of
Marketing Practice
1 Inadequate market for my
product
2 Searching new market is so
difficult
3 My products are Poor quality for
the market
4 Lack of establishing market
network.
5 Lack of promotion to attract
potential users
F Performance Factors
1 The business is Profitable
2 There is a good Sale turn over
3 There is good progress to reduce
PARTIII: NTERVIEWQUESTIONS FOR MSE OPERATORS
1. What were the problems you face
A) At the time of establishment of the business ?
---------------------------------------------------------------------------------------------------------------
B) At the running of the business ?
--------------------------------------------------------------------------------------------------------------
2. What were your solutions
A. For problems at the time of establishment of the business ?
----------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------
B. For problems at the time of running the business ?
----------------------------------------------------------------------------------------------------------
