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Car Satisfaction & Statistics Analysis

This document contains information about a student taking the course SBST1303 Elementary Statistics in May 2019 at the Open University Malaysia (OUM) Kuantan Learning Centre. It includes the student's personal details and two sample questions from an assessment. Question 1 analyzes data on car ownership satisfaction by country in a table, while Question 2 involves calculating statistics such as frequency, relative frequency, and developing a histogram from another data set.
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0% found this document useful (0 votes)
45 views9 pages

Car Satisfaction & Statistics Analysis

This document contains information about a student taking the course SBST1303 Elementary Statistics in May 2019 at the Open University Malaysia (OUM) Kuantan Learning Centre. It includes the student's personal details and two sample questions from an assessment. Question 1 analyzes data on car ownership satisfaction by country in a table, while Question 2 involves calculating statistics such as frequency, relative frequency, and developing a histogram from another data set.
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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SBST1303 MAY 2019/RCA

BACHELOR OF BUSINESS ADMINISTRATION WITH HONOURS

SEMESTER MAY / 2019

SBST 1303

STATISTIC ELEMENTARY

NO. MATRIKULASI : 940722065982001


NO. KAD PENGNEALAN : 940722065982
NO. TELEFON : 0129666329
E-MEL : [email protected]

PUSAT PEMBELAJARAN : KUANTAN LEARNING CENTRE


SBST1303 MAY 2019/RCA

Question 1
Table 1: Car Ownership Satisfaction
Car Manufacturer Country
Satisfaction Result
Malaysia Europe Japan
Satisfied 700 1200 1700
Not Satisfied 1300 800 300

a)
(i) Quantitative Describe
(ii) Qualitative Ordinal

b) Construct a relative frequency distribution (in decimal) for each of the result.
700 / 2000 = 0.583 1200 / 2000 = 0.60 1700 / 2000 = 0.85
1300 / 200 = 0.65 800 / 2000 = 0.40 300 / 2000 = 0.15

c) Satisfaction result:
1. Malaysia
700 x 2000 / 360 = 128
2. Europe
1200 x 2000 / 360 = 216
3. Japan
1700 x 2000 / 360 = 306
SBST1303 MAY 2019/RCA

d) Draw a multiple bar chart of the car ownership satisfaction results based on
car manufacturer country.

Relative frequency

Satisfaction

Satisfied Not Satistied

e) Based on your multiple bar chart in d) comments on the result of the study.

In my opinion, the responses received from consumers suggest needed improvements in


many important areas. Consumers desire better satisfaction with program staff and
manufacturer representatives. The programs may consider increased training of staff in
order to better handle consumers’ questions and complaints. To improve satisfaction
amongst Malaysia, Europe and Japan car ownerships, manufacturers may consider
increased efforts to disclose and the availability of the arbitration programs, as well as
performing awards within the required timeframe. The low rating of consumers’
experiences with arbitrators and the suggestions provided from consumers indicates a
need for the programs to increase their training and education of arbitrators. An increase
in the training provided to arbitrators, especially with an emphasis on clear and complete
decision writing, may help address some of these concerns.

\
SBST1303 MAY 2019/RCA

QUESTION 2

Table 2
22.8 27.0 27.9 30.4 33.4
24.8 27.2 27.9 31.1 33.9
24.8 27.4 28.2 31.4 35.3
26.0 27.4 29.4 32.4 35.7
26.0 27.4 29.6 33.1 36.3
26.1 27.6 29.8 33.2 40.2

a) Obtain the suitable number of classes and the class width of the given data.
K = 1 + 3.3 log 30
= 5.87
=6
Size = d = 40.2 -22.8 (Highest – lowest)
6
= 2.9

b) Develop a frequency distribution table for the data in Table 2. Take 22.8 as the
lower limit of the first class.

22.8 – 25.6 25.7 – 28.5 28.6 – 31.5 31.6 – 34.5 34.6 – 37.4 37.5 – 40.4
3 12 6 5 3 1

c) Develop a relative frequency table (in percentages).

22.8 – 25.6 25.7 – 28.5 28.6 – 31.5 31.6 – 34.5 34.6 – 37.4 37.5 – 40.4
10% 40% 20% 17% 10% 3%
SBST1303 MAY 2019/RCA

d) Estimate the percentage of students who are able to answer the quiz not more
than 29.7 minutes.

Answer : 56.7%

e) Construct a histogram and frequency polygon of the data.

frequency

Class

frequency

class
SBST1303 MAY 2019/RCA

f)
 Asymmetrical Distributions
In an asymmetrical distribution, the two sides will not be mirror images of each other.
Skewness is the tendency for the values to be more frequent around the high or low
ends of the x-axis. When a histogram is constructed for skewed data, it is possible to
identify skewness by looking at the shape of the distribution.
A distribution is said to be positively skewed (or skewed to the right) when the tail on
the right side of the histogram is longer than the left side. Most of the values tend to
cluster toward the left side of the x-axis (i.e., the smaller values) with increasingly
fewer values at the right side of the x-axis (i.e., the larger values). In this case, the
median is less than the mean.
 Right Skewed Distribution
A right-skewed distribution has a long right tail. Right-skewed distributions are also
called positive-skew distributions. That’s because there is a long tail in the positive
direction on the number line. The mean is also to the right of the peak.
SBST1303 MAY 2019/RCA

QUESTION 3/ SOALAN 3

Table 3 shows the Cumulative Grade Point Average (CGPA) for 25 randomly selected
post graduate students in OUM.

Table 3

3.80 3.77 3.70 3.74 3.70


3.86 3.76 3.68 3.67 3.57
3.83 3.70 3.80 3.74 3.67
3.78 3.74 3.73 3.65 3.66
3.75 3.64 3.78 3.73 3.64

Calculate the following:


[15]
i. Mean
3.8+3.77+3.7+3.74+3.7+3.86+3.76+3.68+3.67+3.57+3.83+3.7+3.8+3.74+3.67+3.
78+3.74+3.73+3.65+6.33+3.75+3.64+3.78+3.73+3.64
25
= 93.09
25
= 3.83

ii. Mode
1. 3.7
2. 3.74

iii. Median
= 3.75
SBST1303 MAY 2019/RCA

iv. standard deviation

Σ(xi - μ)2
σ2 =
N
(3.8 - 3.8304)2 + ... + (3.64 - 3.8304)2
=
25
6.613496
=
25
=0.26453984
σ = √0.26453984
= 0.51433436595273

v. variance
Population size:25
Mean (μ): 3.8304
Variance (σ2): 0.26453984000001

vi. interquartile range

Population size:25
Lower quartile (xL): 3.675
Upper quartile (xU): 3.78

Interquartile range (xU-xL): 0.105


SBST1303 MAY 2019/RCA

REFERENCE

Prof Dr Mohd Kidin Shahran, Nora’asikin Abu Bakar (2013) Elementary


Statistic, (2nded) Kuala Lumpur, Open University Malaysia (OUM)

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