The Bend

The Combi
The Laser
The Press
The Punch
The Shear
The System
The Software

The Software
Prima Power Software solutions
for maximize throughput
Contents

01 Next level. Next to you

02 Proven Prima Power Quality

03 Technology and solutions for Industry 4.0

04 Proven Prima Power Quality for an efficient and functional ecosystem

06 Offline programming
NC Express e3
Master BendCam
Prima Power 3D Cam

12 HMI / Standard tools

Tulus® Cell
Tulus® Bend
Tulus® Laser
P30L

14 HMI / Additional tools

Tulus® Storage
OPTIA
WIZARD
2D Editor
Tul-Robot
Tulus® Visual Monitoring
ThreeD Editor

17 ERP connection

18 Production Control & Monitoring

Tulus® Office
Tulus® Office Basic
Tulus® Office Classic
Tulus® Office Premium
Tulus® Terminal
Tulus® Analytics

26 Remote Care. Revolutionizing remote diagnostics and maintenance

Data security

28 Prima Power Services: key to better productivity

Next level.
Next to you.
Prima Power is a leading specialist in machines and systems for
sheet metal working. Our offering in this field is one of the
widest and covers all applications: laser processing, punching,
shearing, bending and automation.
The Group employs over 1,600 people and has manufacturing
sites in Italy, Finland, China and the US, as well as a worldwide
commercial and after-sales presence.

What can be found in this brochure

Software products for Prima Power machines,
ideal for every production, programming,
operator interface, production management
and monitoring needs.

All Prima Power software products are in line

with the underlying concepts of the Industry 4.0.
Proven Prima Power Quality
Prima Power has a history of providing our customers with the best software solutions to optimize the
operation of their machines.
The ever-updated suite of software products from Prima Power provides a complete set of solutions
covering all stages of sheet metal processing, from the connection to ERP systems, to the finished
product and through the collection of production data.

Prima Power software solutions matches it extensive product line, from stand-alone machines to
automated systems. Together, they provide optimum productivity and efficiency in terms of time and
material savings.

The commitment that Prima Power dedicated to the design and development of software for its machines
ensures significant benefits for the customer.

OVERVIEW
Our software suite allows control of the entire production flow and monitoring of each stage of
processing.

UPDATING
Our software is continually updated to be aligned with the evolution of the machines.

USABILITY
Prima Power software, all based on a common platform, are equipped with simple and intuitive interfaces,
which ensure correct use even by unskilled operators. Some modules are developed specifically to be
installed on mobile devices, tablets, and smartphones.

CUSTOMIZATION
The development of proprietary software allows the possibility of creating any customization required by
the customer.

Prima Power software solutions decisively contribute to increase the efficiency of the production
process, with clear benefits for environmental sustainability:
• reduction of energy consumption and material waste
• reduction of paper consumption through electronic reporting and file exchange for automatic
connections

02
Technology and solutions
for Industry 4.0
PLANNING & MANAGEMENT PRODUCTION SERVICE

CLOUD

Machine data

Big data
Machine Connectivity

LSPB

Human-machine interfaces

ERP connection Reporting

Reporting Remote diagnostics

+
Preventive maintenance

Prima Industrie is compliant with the Industry 4.0 guidelines, helping its customers turn their
production sites into smart factories: smart and interconnected machines and factory systems
which, provided with sensors, are able to return a large amount of information (big data);
increasingly powerful and optimized software; digital remote maintenance and diagnostics,
also Cloud based. This allows significant benefits in terms of time and cost reduction.

03
 Proven Prima Power Quality
for an efficient and functional ecosystem
The Prima Power software suite is a true ecosystem that provides the ideal solution to assist the customer in
all phases of production, from offline programming to production data collection and reporting.
Prima Power software is developed for any customer use, including off-line, on-board, and on mobile devices.

Punching/shearing
combi machines

combi machines
ERP connection

Punching/laser
Panel benders
programming

Production

Production
monitoring

machines

machines

machines

machines
reporting

Punching
Planning

2D laser

3D laser

Systems
Bending
Offline

HMI

NC Express e3

Master BendCam

Prima Power 3D Cam

Tulus® Cell

Tulus® Bend

P30L

Tulus® Laser

Tulus® Storage

Tulus® Terminal

Tulus® Analytics

Tulus® Office

04
 ADVANCED
PROGRAMMING 3D file format import
1
• NC Express e3

• Master BendCam

Unfolding Nesting

ADVANCED
PROGRAMMING
2
• NC Express e3
• Master BendCam

MACHINE CONTROL AND PROGRAM EXECUTION (HMI)

• Tulus® Cell, Tulus® Bend
3 • Tulus® Bend
• Tulus® Laser 2D, P30L
• Tulus® Storage
• Tulus® Terminal

INDUSTRY 4.0 MANAGEMENT & MONITORING

4
• Fleet management OF PRODUCTION
• Tulus® Office
• Tulus® Analytics

ERP CONNECTION, PRODUCTION

PLANNING & CONTROL
• Tulus® Office
• Tulus® Terminal

05
Offline programming
NC Express e3
The NC Express e3 programming CAD/CAM system is an integrated, automated, and easy-to-use tool for
the efficient management of Prima Power systems.
NC Express e3 is a modular application: the system can be used as a single parts design program or
as a fully automated machine programming system. In both cases, the result is the same: optimized
automatic creation of NC codes.

BENEFITS

Flexibility: from manual part preparation and manual nesting to fully automatic processing.

Support for all technologies: unfolding, laser cutting, punching, shearing and robot pickup all in one
package.

Commitment: commitment to support customer production from consultation, training, and support, all
the way to customization.

06
FUNCTIONS

Import
NC Express e3 allows the import of a wide range
of 3D and 2D file CAD formats.

Unfolding
You can create precise unfolded flat patterns
either from an assembly or a single part model.
Flat pattern holds all necessary information for
further processing either on a punch, a laser or a
shearing machine.

Autotool
The automatic tool application process ensures
the positioning of the robot gripper which is
based on the geometry of the workpiece, on
the punching strokes and deformation and the
weight of the component.

Nesting
NC Express e3 comes with a powerful nesting
module for free-form and sheared parts which
reduces process time and material consumption.

Optimize
NC Express e3 is designed to make Prima Power
systems as efficient as possible, including laser
technologies, head up/down logic, repositioning,
clamp moves, shear scrap hits, common line
punch, common line laser cut, laser grid cutting,
punch work chute sorting, laser drop door
sorting, robot pickup, indexable Multi-Tool®.

Postprocessor & Simulate

Reliable postprocessors proven and tested for Prima
Power machines and visual simulation of NC program.

Report
Fully customizable reporting for operators and
management.

Batch processing
Process 2D and 3D models in the background
automatically making unfolding, tooling and
nesting without manual work steps.

07
Offline programming
Master BendCam
Master BendCam is the easy-to-use programming system, with powerful interactive graphical techniques
for managing the Prima Power panel benders.
The system may be used as a single part drafting and tooling program or as a fully-automated machine
tool management system. It simulates the machine processes in a real manner and generates programs
with a greater degree of automation.

BENEFITS

Flexibility: Master BendCam is a production management tool designed to have the maximum positive
impact in terms of flexibility and efficiency.

Simplicity: simplified programming through interactive 3D graphics.

Safety: intuitive and secure tool configuration and collisions control system.

08
 FUNCTIONS

Programming Automatic parametric function

The operator can introduce very elaborate Master BendCam Parametric function allows to
bending sequences by modifying a limited stretch X, Y dimensions with automatic internal holes
number of parameters. and bumps management and automatic tooling.
The sequence of scheduled operations (loading,
bending, unloading, etc.) can be collected Simulation
in a tree structure that allows easy program The complete 3D simulation of the bending
management (possibility to add or remove any process allows better optimization of operations
operation at any time). and quick correction of errors during off-line
programming, thus saving time during the
For complex programs,it is possible to create
machining phases.The software automatically
sequences of movements in “teach mode”,
detects possible collisions between mechanical
indicating the final point of each movement.This
parts of the machine, and warns the operator.
allows using all machine capabilities.
The accurate calculation of the processing time allows
to know the time required to process each part.
Tools management
The operator can easily set and change the
configuration of the machine by adding or removing
tools through the graphical user interface.
The system allows intuitive calculation of the
required tool composition and displays the status
during working.

09
Offline programming
Prima Power 3D Cam
(FastSuite Prima Power edition)
3D laser system can be used in the most varied applications, from cost-effective prototyping to highly
efficient mass production.
The functionalities of FastSuite Prima Power edition are a perfect fit for these 3D laser systems: it supports
the entire process from CAD data import to NC program optimization. An homogeneous data model ensures
that a FastSuite installation can be extended to not only support Prima Power 3D laser machines perfectly,
but also to include other processes such as press line automation and offline robotic programming.
FastSuite Prima Power edition links together all the aspects of automation technology, like robot applications,
machine automation and handling tasks, all in one user-friendly software solution.

BENEFITS

Flexibility: suitable for all Prima Power 3D laser machines: Laser Next family, Rapido, Optimo and Laserdyne family.

Efficiency: users can create, program and operate robots, machines, and production systems based on accurate,
high performance simulations.

Ease of use: powerful simulation tool user-friendly programming function.

10
 FUNCTIONS

CAD interfaces to import part and fixture designs Partial or full simulation of single geometries,
Standard interfaces are included in the base geometry groups, and complete programs along
product, such as IGES, STEP and JT. Specific CAD with high-performance collision control and issue
interfaces are available as options to directly load monitoring, ensure error-free programs. Pre-
CAD files from CATIA, NX, SolidWorks, Autodesk defined laser parameters and technological events
Inventor, Pro/Engineer and many more. help provide a direct NC output for immediate
execution on the machine.
Quick build-up for prototype fixtures
A sketch-based, template-driven fixture definition Machine Library and Postprocessors
with multiple parameters to control plate build- Pre-configured postprocessors are available for
up. The software automatically creates reliefs all 3D machines from PrimaPower: The Laser Next
for cutting contours and weight reductions. An family, Rapido, Rapido Evo, Optimo, Domino and
automatic nesting to cut plates on 2D machine or a Laserdyne family.
DXF output of nested fixture is also available.

Toolpath generation and optimization

Powerful and proven CAD-to-path algorithms
enable a quick contour programming and provide
full support of macro geometries, such as circles
or slots. Manual teach-in functions (e.g. for pre-
positioning and linking motions) are also included.

11
HMI / Standard tools
The family of Tulus® machine user interface software solutions controls machine operations, tools,
production orders, and stacking of finished parts. Thanks to a simple and intuitive touch screen interface,
you can easily manage the parameters and configurations of the machine.
You can view machine status, alarms, axis coordinates, input etc. for a complete diagnostic.
Task list sets the working sequence of the machine, it shows all the automatic and manual production run tasks.

Tulus® Cell
HMI for punching, punching & shearing and
punching & laser cutting machines
The tool management contains a tool management
view, turret view, and tool library view. The
tool management shows all the tools and tool
parameters in the Tulus® database.
Synchronization of data on tools and turret
between Tulus® and NC Express e3.
Computations of sorting positions after you change
the sorting layout manually or edit part data or
sorting parameters.
The stacking management automatically calculates
the positions of the parts on the pallets. You can
edit the sorting layout calculated by the stacking
management also manually.
The program also allows you to manage the
positioning of worked parts on the unload areas.

Tulus® Bend
HMI for panel benders
Tulus® Bend works by task list; each task manages
a part to be bent.
While the operator is making panel bender tooling
and parts graphic check, Tulus® Bend guides him
in a easy and contextual way by highlighting the
buttons or the flow needed. Tulus® Bend shows
machine status, alarms, axis coordinates, inputs,
etc. for complete diagnostic purposes.
The program automatically compares the tools on board
with the configuration set up during machine setup.
It is possible to che the bending parameters and
the application of any corrections, and the tooling
of the machine and the graphics of the parts.

12
Tulus® Laser
HMI for panel benders
The Task List shows all the automatic and manual
production run tasks.
The Equipment status views show the status data
of the machines and devices for the operation,
tests, and diagnostics of the machine. These views
are always specified by your machine assembly.
Working and Loading Areas of Pallet Change are
easily and safely managed.
Operator can also check the log event list where
all machine operations are listed.
In the Online Corrector view it is possible to change
on line technological laser parameters about the
current selected laser tool, and Operator, according
to assigned rights, can enter the technological
laser parameter.
Thanks to new Technology BestPiercing, no more
need to choose piercing at Cam level.
Autoadapted process: new algorithms, at
Machine control level, work according to
Material+Thickness/Profile Dimensions.
A simple and easy page where Utilities Programs
already existent can be used and new programs,
for Utilities reasons, can be added.

P30L
HMI for 2D and 3D laser machines
User-friendly touch screen interface to control
the setup and calibration of the machine and the
laser unit and to manage the laser parameter
table. Part program management environment
with preview, even in real time.
User accesses are managed with different levels
(operator, service etc.).

13
HMI / Additional tools
Tulus® Storage
Control interface with visual and modern look
and touch screen, for storage management and
inventory of raw and processed materials and of
the worked pieces. Also reports storage inventory
to the ERP system

• Displayed information:
- Status and task displays of storage and
connected machines
- Storage content view for storage inventory and
search functionalities
- Settings
- Alarms and messages

Cassette inventory view has advanced search

functionalities to find easily wanted materials
and parts. From same view is possible to order
selected cassette to IOW – station.
Station control view shows materials and parts on
cassette at station. One view offers all needed
basic information about content of cassette.
More detail information can be found when part
or material is selected from cassette.

OPTIA
HMI for 2D laser machines
OPTIA operates on board at machine and acts by
videocamera to digitize scraps of any shape and
material. A solution very efficient along with an
incredible ease of use that can be used directly
by sheet cutting staff without any intervention
from technical department.

• Features:
- The digital acquisition of sheet scraps profile
is done through the optical system of a webcam
- The scraps digitalisation is possible in any
workshop context
- Recognizement of the geometrical shape of sheet
- Saving of geometrical shape in real scale as
new sheet for further nesting use
14
 WIZARD
HMI for 2D laser machines
Libellula.WIZARD is the revolutionary CAM
application designed by the Libellula engineers
to combine ease of use and quick preparation
machine thanks to the innovative WIZARD
mode, a real exclusive technological research,
through a guided path reduces to 4 steps what
software competitors offer through long and
complex settings:
- Step 1: Job creation by importing parts
to be produced
- Step 2: Nesting
- Step 3: Technology
- Step 4: Machine Code and Realistic Simulation

The software has been specifi cally developed

to e also used through the touch-screen input
type, and is therefore particularly suitable to be
installed in the workshop on board the machine.

2D Editor
HMI for 2D laser machines
Product of the technological collaboration
between Libellula and Prima Power, 2D Editor is
a 2D Graphic editor of partprogram that allows
the operator to intervene on the machine’s
partprogram on board.

It may happen, due to an error in setting the

input data, partprogram contains imprecisions
or inaccuracies that can be noticed by the
machine operator in the workshop.

It brings to the machine downtime and additional

costs, because in this case the part program
should be corrected by Design Office and the
machine should be reprogrammed.

15
HMI / Additional tools
Tul-Robot
Tul-Robot is the operator interface that allows
managing the system and the part programs
during the production phase.
The graphics of the supervisor is conceived for
an intuitive and immediate use.
Images and layouts allow an easy help to interact
with the system; it is possible to select some
macro areas where machine data or special
options can be set.
The touch screen is suitable for dusty or dirty
environments, where the use of keyboard, mouse
or other peripheral devices is not suggested.

Tulus® Visual
Monitoring
Web-based application for machine operators
that brings information transparency on the
current manufacturing line status.
Application is accessed from the upper monitor
of the control desk near front machine.
• It allows:
- Visual device status monitoring
- Faster recovery from alarms
- Real time parts flow update

ThreeD Editor
HMI for 3D laser machines
ThreeDEditor, the 3D graphic editor of a
partprogram, made for Prima Industrie 3D Laser
machines.
It displays, starting from a machine part-program,
the working paths, and allows changes and the
simulation of the part-program and it generates a
new part-program with the applied changes.
A further configuration page allows to define the
rototranslation of the model.This configuration
allows to apply the transformation on the iges model
as defined in the used Cad/Cam program to put the
part in the working volume of 3D Laser machine.

16
ERP connection
Prima Power offers the management of data and reporting interfaces to allow communication between
a generic ERP system of the customer and Prima Power’s software products.
Connection to ERP systems with Prima Power software interfaces files in various formats (ASCII, XML,
csv, html), and the customer is free to choose the one most suitable for him.

The managed files, with read and write specifications that are delivered to the customer are:
• production order import files into CAM
• theoretical production data export files from CAM
• reporting files on the production from all of the group machines (inventory of materials, number of pieces
produced, processing time)
• machine status reporting files (operation list and active alarms status).

CUSTOMER DATABASE

PRODUCTION PRODUCTION
DATA ORDER LIST

PRIMA POWER
SOFTWARE PRODUCTS

17
Production Control & Monitoring
Tulus® Office
Tulus® Office is a tool suite, BASIC, CLASSIC, PREMIUM, for work planning and controlling the machine
capacity. It is possible to follow up several machine statuses and task lists and also utilize full featured
production planning.

You can define the factory work shifts in the Tulus®

machine calendar.
Because the active machine task list is right
at your fingertips, it is easy to share the load
between different machines. Tulus® Office can
automatically move the next job from the calendar
to the machine task list when the previous work
is finished.
This machine load calendar can also be seen in
Tulus® Office so that the machine operator can see
the next work. You can add and remove jobs on the
fly and edit the working sequence.
BENEFITS Or, if you want, you can plan a whole day, week,
month, or even a year in advance by using the
Optimization: it is possible to schedule the calendar.
machine's tasks and process optimization with The colored representation used in the calendar
the calendar. Editing the active task list and helps you to recognize the jobs and orders that are
modifying the processing sequence. overdue (in red).

Ease of use: product provides improved transparency

in production so the operator at the office knows
what's happening on the machine.

18
Tulus® Office Basic
With the Basic version of Tulus® Office you can plan and control machine capacity.
With Tulus® Office Basic software you can monitor the machine status and task list. It is possible to see
what is going on with all the machines in the factory in one view. You can also edit the active machine
task list and plan and schedule tasks conveniently by using the Machine Load calendar.

FUNCTIONS

• Status view
• Machine load calendar
• Editing the active task list
• Storage view (in case of connected storage)
• Lite version of ERP interface f.e. material usage and finished parts
• Optional Tulus® Analytics

for:
• Production planning
• Following up machine states
• Constant production

19
Tulus® Office Classic
With the Classic version of Tulus® Office you get all the features and benefits of the Basic version plus a
two way EPR interface, the possibility to assembly the orders and follow-up the order status.

FUNCTIONS

Same features as in Tulus® Office Basic plus:

• Two way ERP interface
• Assembly orders
• Order status follow-up
• Machine data reporting

for:
• Production with standard products and static nests
• Ordering assemblies from ERP
• Reporting finished orders back to ERP
• Constant production

20
Tulus® Office Premium
With the Premium version of Tulus® Office is possible to control of the entire production process from
order management, programming, and planning to finished product and reporting. It allows you to know
the state of the production and the stage of every single piece, ensuring an improvement in efficiency.

Tulus® Office Premium can automate the entire ordering and programming process depending on your
needs. Programs can be prepared for punching, laser cutting and bending from a 2D or 3D model. The
parts can be routed through production and it’s possible to control different phases, including manual
work steps. All information is reported back from all work step, in which case the back reporting
calculations are easy to make and automate.
This product is possible to integrate with other software like ERP, APS and MES systems.

BENEFITS FUNCTIONS

• Faster throughput time Same features as in Tulus® Office Classic, plus

• Maximum machine load and running time • Dynamic nesting
• Parametric production from ERP order
• More visibility to production
• Part import with unfolding of 3d-model
• Less human errors • Pull and push controlled production
• Operators have more time for productive tasks • Filler parts, urgent parts, pre-tooled
and automatically tooled parts
• Optimized material flow
• Routing / Terminals
• Even machine load
for:
• Digital data flow
• Constantly variating mass production
• Automatic reporting
• Fast programming with “produce and
• Connectivity with other systems, e.g. ERP, forget”– type of production
APS and MES • Parametric production
• Better sheet utilization with Kanban style
suction controlled parts

21
 The production process is monitored step by step
This example describes the automated production process utilizing Prima Power software products.

TULUS® OFFICE PREMIUM OPERATING DIAGRAM

PPS - PRODUCTION PLANNING SYSTEM

ERP INTERFACE

6 Part order 9

2 3 4 5 7 TULUS® OFFICE PREMIUM

Production Production
8
order reporting

Manual
Programming Blanking Welding Coating Assembly
bending

Automatic
Programming Blanking Coating Assembly
bending
Work
steps
(routing)
Automatic
Programming Blanking Coating Assembly
bending

Automatic Manual
Programming Blanking Welding Coating
bending bending

22
1 Order is received from the customer.

ERP system orders the parts from Tulus® Office Premium, which then moves the parts to the defined
2
work phases.

Geometries (2D/3D) or structural product orders are handled either in the background or through the
3
user interface into ready part and bending programs. Unfolding information is collected and then used
when creating bending programs.

Parts can be programmed either fully automatically or through the programmer’s work queue.
4
Available materials are known in real time through the ERP. Bending programs are linked to the part
automatically.

In nesting, the manufacturing of the entire line can be optimized, i.e. the manufacturing time of the part
5
on both punching and bending machines is orserved and an optimal throughput time can be achieved.

You can define a manufacturing order for the parts in the system, so that parts can be for example
6
assembled in a preferred order.

Production orders are transferred to the machine load calender of a work phase, from where the task
7
is inserted into the work queue either automatically or manually. The calender also allows optimizing
of the production order according to materials and tools.

All process steps are reported back to the ERP system, which enables continuous visibility of the
8
production status.

9 The system reports in real time the materials used, parts produced and the time spent on them.

23
Tulus® Terminal
Application that works in web browser (Tulus ® Office Premium option) that can be used for the piece
order process and enables routing of manual operations. It is now placed Tulus ® Terminal and Tulus ®
e-Kanban in the same package.

Production (Reorder point, ROP) Control System

The order can be sent in digital format directly to ERP factory or Tulus ® Office Premium.
This can be used for all parts ordering process and not only sheet metal parts. Part metadata to
determine where the order is placed, how large batch size, storage location, etc.
Tulus ® Terminalmonitors and tells to user if the parts have already been ordered which work step they
are going. The benefits are eliminating the use of paper and any duplicate order errors.

Manual Station control view

Program that allows the definition of the order of process manual steps (welding, painting, etc.).
Workpiece position information is made available throughout the process.
• Routing is always mandatory for Tulus ® Terminal. Part routing gives to the user the possibility to
define the order of the process steps (e.g. welding, painting etc.)
• Part position information is known and managed during the whole process
• Up-to-date reporting of the parts made as well as damaged parts
It also provides up-to-date information on the production state of the pieces and allows you to put
back in production pieces that may have failed. System is reporting back to ERP e.g. manufacture
times per part.

24
Tulus® Analytics
Tulus ® Analytics is the new software that provides the users with detailed information about their
production and machine performace and utilization.
It manages, views and reports production processes such as inventory of raw material, inventory of
processed workpieces, completed production orders and nesting. By monitoring the rate of use of raw
material it is possible to reduce the waste; using material reports facilitates spending forecasts and
production planning.
Reporting gives a huge amount of information available about machine performance and utilization
rate. It creates reports on machine efficiency and utilization and gives accurate information about
machine performance.
It allows analyzing where improvement is possible for production planning and where tool maintenance
would be helpful.

All these information will allow the customers to undertake imp ortant actions such as:
• setup times
• use of material
• produced parts
• Causes of downtime.
Thanks to information provided by Tulus ® Analytics, and the resulting undertaken actions, the customer
can achieve important benefits such as an improvement in the overall machine effectiveness (OEE),
quality and resource management improvement, downtime reduction and organizational learning.

25
Remote Care. Revolutionizing remote
diagnostics and maintenance
Today, in the age of Industry 4.0 Prima Power offers customers a leading edge technology – Remote Care
service. Instead of waiting for the machine unexpected interruption, Remote Care proactively analyzes machine
performance, ensures production efficiency, helps to avoid unplanned production stops and saves time in
correcting malfunctions. Remote Care is a powerful tool for maximizing uptime and manufacturing efficiency.
Remote Care condition monitoring provides systematic and planned maintenance and speeds up
troubleshooting and problem solving. The remote monitoring system collects machine data, records
operation history, as well as logs data of component usage and alarms and stores it in Prima Power database.

Collected data is used to produce efficiency

reports, containing a breakdown of total idle time
and analyses of alarms and machine condition.
On request, Prima Power specialists will analyze
the material, make a summary and recommend
actions for improving overall efficiency of the
manufacturing process.
With Remote Care, you have an overview of the
current condition of individual machines as well as
the production as a whole. Remote Care enables
a direct online contact of Prima Power with the
customer’s manufacturing technology, providing
fast access to machine condition and enabling
faster remote service support.

26
Data security
Prima Power ensures the highest level of data security at three levels that guarantees to the customer
that their machine data are always safe.
It’s important to state that the Remote Care system will only gather machine data (in order to improve
the efficiency of the manufacturing process) and not sensitive information, like production ones.

The three level of data security are:

The sending of machine data, gathered thanks to cameras and sensors on the machine, is secured by
1
gateway firewall.

The data archive safety on the cloud is guaranteed thanks to the IEC 15408 standar certification.
2
Moreover, the remote connection device is certified according to ISO 27001:2013.

Remote Diagnostic access is granted only to selected and authorized people. To ensure data privacy, a
3
data safety agreement is signed between Prima Power and customer. Our personel will only access to
machine data and not sensitive ones (no production data are recorded).

GATEWAY CAMERAS MACHINES

GATEWAY LOCK FIREWALL CLOUD

PRIMA POWER SERVICE CENTER

27
Prima Power Services:
key to better productivity
We believe in long-term relationship with our partners, and we think that the real product we deliver to our customer is
not just the machine or the software itself, but the production capacity that our customer can achieve with our products
and technology. The heart of Prima Power service is the common goal we share with our customer: start, maintain and
develop the plant’s production capacity and maximize it.
Our Service covers the whole life cycle of the system and technology and contributes to reach one goal: maximize the
productivity and the profit for our customers.

TELESERVICE
It is a service for the remote diagnostic and assistance. Skilled service engineers are available to operate
remotely with the customer’s CNC.

SERVICE AGREEMENTS
We continuously develop preventive maintenance plans for Prima Power machines. Maintenance visits are
performed according to the task list specified f or each machine type thanks to the dedicated software solutions.

UPDATES & UPGRADES

The modularity of the product range often allows upgrading of a machine or manufacturing system even
years after the original delivery.

CONSULTATION
Wide range of consultation services on machine operation, programming and maintenance.

TRAINING
Training programs and updates for using our machines and software to their best, maximizing
manufacturing capacity and quality.

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Contacts
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