TERESIA WABUYAKA ALUOCH
PROFESSIONAL SUMMARY
A committed Software Developer both Front-End and Back-End, looking
for a rewarding career in the Information Technology sector. Highly
focused with a comprehensive knowledge of designing and developing
the layout, visual appearance and usability of a website and
applications. Eager to learn, easy going by nature and able to get along
with both work colleagues and senior managers. Currently looking for a
suitable web and software developer position with a progressive
employer.
CONTACT
Address: 00200, Ruben, Kenya
EXPERIENCE Phone: 0723-338-827
IT Support and Team Lead, 01/2023 - Current Email: [email protected]
MAKONGO COMPUTER COLLEGE - NAIROBI, KENYA
• Leading staff meetings to delegate tasks, assign workloads and
communicate changing priorities. CORE QUALIFICATIONS
• Inspiring teams to achieve or exceed goals through regular • KEY SKILLS AND COMPETENCIES
motivation, implementing loyalty incentives and facilitating team- • Can multi-task effectively, pay
building activities. attention to detail and meet tight
• Developing open and professional relationships with team members deadlines.
to facilitate effective issue resolution. • Microsoft Office (Word, Excel, Power
• Evaluating team performance and provided constructive feedback to point)
improve daily goal achievement. • Strong Leadership and Management
skills
Customer Care Representative, 06/2021 - 12/2022
• Can communicate effectively with
Digital Media Sacco - NAIROBI, KENYA
clients to understand their
• Responded promptly to customer inquiries. requirements.
• Maintained a positive, empathetic, and professional attitude toward
• Can explain technical issues clearly
customers at all times.
to non-technical colleagues and
• Kept records of customer interactions, transactions, comments, and clients.
complaints.
• Interpersonal skills.
• Maintained a positive, empathetic, and professional attitude toward
• Decision making skills
customers at all times.
• JavaScript
• Attended to customers on live chat, Tidio and marketing the
• Software applications
company's product.
• HTML and XML
• Used an empathetic and friendly tone when dealing with customer
• PHP
issues and complaints, helping to defuse conflicts and maintain
customer satisfaction. • Priority management
• Team building coordination
ICT and Marketing, 11/2019 - 05/2020
• Staff complaint management
SafetyPlus Consulting Limited - NAIROBI, KENYA
• General office administration
• Developed quotes and proposals for clients as well as researching
• Bookkeeping
for business opportunities and viable income streams
• Found and developed new markets and improving sales as well as
increasing client base
• Contacted potential clients to establish rapport and pursue business
• Developed goals for the development team and business growth and
ensuring they are met.
• Provided daily/weekly reports to the Business Development Manager
on successes and areas needing improvement
• ROLES PLAYED
• Took part in journey management consulting for Roy transporters.
• Participated as deputy personnel in the ACRTA Awards committee
from its inception, nominations, voting, and awards, thus creating
road safety awareness through the promotion of local talents.
Volunteer - Office Admin, 01/2018 - 12/2018
St. Vincent de Paul Charity Program
• Received visitors at the reception and offered them help.
• Received calls on behalf of the management and responded to
queries from clients.
• Updated organization's data and managed social media accounts for
the organization.
• Designed posters, brochures and business cards for the staff at the
organization.
Social Media Manager, 09/2017 - 12/2017
Millennium Media Services Limited
• Attachment
• Responded to emails and picked clients' calls on behalf of the radio.
• Replied to comments and enquiries from social media followers.
• Tested the website and identified any technical problems and
rectified.
Cyber Attendant, 01/2017 - 11/2017
Jose Cyber Café
• Attend to the needs of about 10-30 customers in a day.
• Offered food and beverages to add comfort to customer's internet
surfing activity.
• Printed, data encoded, and solved internet problems encountered by
customers.
Sales Representative, 06/2016 - 12/2016
Redbone Clark Logistics Center
• Advertised and sold goods for the company to increase sales.
• Gave clients more information about goods on market and made
them easily accessible.
Counselor, 01/2021
• Participated in mentors training on problem Management plus (PM+)
endorsed by WHO
PEER EDUCATOR, 10/2020
CHUKUA SELFIE
• Engaged in submitting questionnaire to the targeted adolescents for
the Rise Project in
• Viwandani slums
• Worked for U-Tena youth organization in the distribution of HIV self-
test to the community mostly targeting men between the ages of 20-
34 years
• Attended meetings and trainings about “Chukua Selfie project” where
I learnt and shared knowledge about HIV/AIDS Prevention, Care and
Treatment including offering counseling to clients.Mentor/
EDUCATION
Certificate in Software Development - BackEnd, August 2023
Tech4Dev - Lagos, Nigeria
Coursera - Meta Programming in Python, February 2023
Coursera - Meta Introduction to Back- End Development, October
2022
Diploma, Software Developmet- FrontEnd, December 2017
Nairobits School of Digital Design
Certificate in Basic Computer Skills, March 2014
NIEC Computer College
Generation Kenya Customer Service Training 14th-18th, December
2019
REFERENCES
REFEREES Mr. Peter Mokaya Director, U - Tena Youth Organization Email:
[email protected] Cell: 0724842459 Erick Wakari Instructor -
Generation Kenya Email: [email protected] Cell: 0708185266 Brian
Kimani Trainer - Nairobits School of Digital Design Email:
[email protected] Cell: 0706878770 Hellen Adhiambo Trainer, Ruben
Vocational Training Center Email: [email protected] Cell:
0724678922
INTERESTS
HOBBIES AND INTERESTS , Internet researching Adventure Artistic
activities such as graphic design Volunteerism Community service
Outdoor activities
