MEDIBOT : A Telegram based Health

Information Chatbot
Project submitted in partial fulfilment of the requirement for degree of
Bachelor of Technology in Computer Science Engineering

Submitted BY:

Aditya Kumar Singh(2001298313)

UNDER THE GUIDANCE OF:

Asst. Prof. Debasis Acharya
Department Of Computer Science and Engineering

Gandhi Institute for Technology, Bhubaneswar

Odisha, India
Session: 2023-24

Biju Patnaik University of Technology

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 Department of Computer Science and Engineering
Gandhi Institute For Technology

Certificate

This is to certify that the project Medibot : A Telegram based Health

Information Chatbot has been carried out by Aditya Kumar Singh
(2001298313) under my guidance and supervision. As a part of this
project, they have completed all the phases of the Software Development
Life Cycle of the said project for the partial fulfillment of the requirement
for the degree of Bachelor of Technology.
The report, which is based on the candidates’ own work has not been
submitted elsewhere for a degree. To the best of my knowledge, Mr.
Aditya Kumar Singh bear a good moral characters and decent behaviors.

Project Project Head of

Guide Coordinator Department

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 Department of Computer Science and Engineering
Gandhi Institute For Technology

Declaration

I Aditya Kumar Singh hereby declare that this written submission

represents our ideas in our own words. Any external ideas, concepts, or
words included have been adequately cited and referenced to the original
source.
I also declare that I have adhered to the principles of academic honesty
and integrity and have not misrepresented or fabricated or falsified any
idea/ data/ fact/ source in this submission.

Aditya Kumar Singh

2001298313

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 Department of Computer Science and Engineering
Gandhi Institute For Technology

Acknowledgement

I express our deep sense of gratitude and appreciation to Asst. Prof.

Debasis Acharya, (Department of Computer Science and
Engineering) for his constant valuable guidance and help in
implementing this project topic. He devoted his valuable time to
guiding us at each and every step of this project.
I would like to thank our project coordinator Asst. Prof. Debasis
Acharya and HOD Dr. Satya Ranjan Pattnaik, Department of
Computer Science and Engineering, for providing us with this
opportunity and for their great help and cooperation during the
whole process.
Lastly, we too express gratitude to all the faculty members of the
department and friends for their cooperation, constructive
criticism, and valuable suggestions during the preparation this
project report.

Aditya Kumar Singh

2001298313

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 Content

• Introduction………………………………………………..6
• Key benefits and advantages……………………….7
• Limitations and Challenges………………………….8
• Literature Review………………………………………..9
• Problem Statement……………………………………..11
• Objective……………………………………………………..12
• Purpose ………………………………………………………14
• Requirements………………………………………………15
• Block Diagram……………………………………………..17
• Method……………………………………………………….18
• Application…………………………………………………..21
• References…………………………………………………..23

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Introduction:

In recent years, the healthcare industry has witnessed significant

advancements in technology, leading to innovative solutions that aim
to improve patient care, accessibility, and overall efficiency. Among
these transformative technologies, chatbots have emerged as a
promising tool in the healthcare domain. A healthcare chatbot is an
artificial intelligence (AI)-powered virtual assistant designed to
interact with users, understand their queries, and provide relevant
and accurate medical information and assistance.
The growing popularity of chatbots can be attributed to their ability
to streamline healthcare services, enhance patient engagement, and
alleviate the burden on healthcare professionals. By leveraging
natural language processing (NLP) and machine learning algorithms,
healthcare chatbots can effectively understand user inputs, process
medical data, and generate appropriate responses, all in real-time.
The primary objective of this healthcare chatbot project is to develop
an intelligent and user-friendly virtual assistant that serves as a
reliable and accessible source of medical information. This chatbot
aims to empower users to make informed healthcare decisions,
obtain symptom assessments, access self-care advice, and learn more
about medical conditions and treatments.

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Key Benefits and Advantages:

1.24/7 Availability: Unlike traditional healthcare services that operate

within specific hours, the healthcare chatbot is available round-the-
clock, enabling users to seek medical information and assistance at
their convenience.
2.Immediate Response: The chatbot's ability to provide instant
responses ensures that users receive prompt guidance, particularly
during urgent or critical situations.
3.Triage and Symptom Assessment: The chatbot incorporates
advanced symptom-checking algorithms, enabling users to perform
preliminary assessments of their symptoms and potential conditions.
4.Personalized Recommendations: Through continuous interactions
and data analysis, the chatbot can offer personalized health
recommendations tailored to individual users' needs and medical
histories.
5.Enhanced Patient Engagement: By offering interactive and engaging
conversations, the chatbot encourages users to be proactive about
their health and well-being.
6.Scalability: As a digital solution, the healthcare chatbot can handle
multiple user interactions simultaneously, scaling its services to
accommodate a large user base without compromising on quality.
7.Privacy and Security: Stringent security measures are implemented
to protect user data and ensure compliance with healthcare data
protection regulations.

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Limitations and Challenges:

While healthcare chatbots offer substantial advantages, they also

face certain limitations and challenges. These include:
1.Limited Diagnostic Capability: The chatbot cannot replace
professional medical diagnosis and should be considered as an
informative tool rather than a substitute for healthcare consultations.
2.Contextual Understanding: The chatbot's ability to comprehend
complex or ambiguous queries may be limited, affecting the accuracy
of responses in certain situations.
3.Emotional Empathy: Although the chatbot can provide factual
information, it lacks emotional empathy that human healthcare
providers can offer during patient interactions.
4.Data Privacy Concerns: Ensuring the security and confidentiality of
user health data is critical to building user trust and complying with
privacy regulations.
In conclusion, the development of this healthcare chatbot holds great
promise in revolutionizing how medical information is accessed and
healthcare services are delivered. By leveraging the power of AI and
natural language processing, this chatbot aims to bridge the gap
between users and medical knowledge, empowering individuals to
take proactive control of their health and well-being.

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Literature Review:
The literature review provides an overview of existing research,
studies, and implementations related to healthcare chatbots. It
highlights the strengths and weaknesses of previous solutions,
identifies gaps in the field, and sets the foundation for the
development of the proposed healthcare chatbot.
1.Healthcare Chatbots for Patient Engagement: Various studies have
explored the use of chatbots to improve patient engagement and
adherence to treatment plans. These chatbots have been shown to
effectively deliver personalized health information, reminders for
medication adherence, and lifestyle recommendations.
2.Symptom Assessment and Triage: One of the key applications of
healthcare chatbots is symptom assessment and triage. Studies have
demonstrated that AI-powered chatbots can accurately evaluate
user-reported symptoms and provide appropriate recommendations,
such as self-care advice or suggesting when to seek professional
medical attention.
3.NLP and Understanding Medical Terminology: Natural Language
Processing (NLP) is a critical aspect of healthcare chatbots, enabling
them to understand user queries and provide relevant responses.
Research has focused on enhancing NLP models specifically for
medical terminology, as the understanding of complex medical
language is crucial for the chatbot's accuracy and effectiveness.
4.Integration with Electronic Health Records (EHRs): Efforts have
been made to integrate healthcare chatbots with Electronic Health
Records (EHRs) to enhance their capabilities. This integration allows
chatbots to access and analyze a patient's medical history, improving
the personalization and accuracy of responses.
5.Ethical and Legal Considerations: As healthcare chatbots handle
sensitive medical data and engage in patient interactions, ethical and

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legal considerations have been highlighted in the literature. Ensuring
user consent, maintaining data privacy, and adhering to medical
ethics guidelines are crucial to building trust and acceptance among
users.
6.Human-Chatbot Interaction: Studies have explored the dynamics of
human-chatbot interactions in healthcare settings. User satisfaction
and trust are influenced by the chatbot's ability to provide accurate
information, empathy, and appropriate referrals. Human-like
conversational abilities and emotional intelligence in chatbots are
areas of active research.
7.Multilingual and Culturally Sensitive Chatbots: To ensure inclusivity
and accessibility, research has focused on developing multilingual
chatbots capable of understanding and responding to queries in
different languages. Additionally, chatbots designed to respect
cultural differences and sensitivities are being explored to cater to
diverse user populations.
8.Chatbot Evaluation Metrics: The evaluation of healthcare chatbots
is a critical aspect to gauge their effectiveness and user satisfaction.
Studies have proposed various metrics, including accuracy in
diagnosis, user satisfaction ratings, task completion rates, and
conversational engagement, to assess the performance of chatbot
systems.

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Problem Statement:
The healthcare industry faces various challenges related to patient
care, accessibility to medical information, and the burden on
healthcare professionals. In light of these challenges, the problem
statement for this healthcare chatbot project is:
"Despite the advancements in healthcare technology, there exists a
need for an intelligent and user-friendly healthcare chatbot that can
effectively address the following issues:
1.Limited Accessibility to Medical Information: Many individuals face
difficulties in accessing accurate and reliable medical information
promptly. The lack of accessible resources often leads to
misinformation, delayed diagnosis, and inadequate self-care
decisions.
2.Overburdened Healthcare Facilities: Healthcare facilities, especially
primary care centers, often experience a high volume of patients
seeking information on minor health concerns or general inquiries.
This increased demand places a strain on healthcare professionals
and may lead to longer waiting times and reduced efficiency in
patient care.
3.Inefficient Symptom Assessment and Triage: The process of
symptom assessment and triage in healthcare settings can be time-
consuming and resource-intensive. Patients with non-urgent health
concerns may needlessly occupy emergency services, affecting the
care of genuinely critical cases.
4.Disengagement and Lack of Empowerment: Patients may feel
disengaged from their healthcare journey, resulting in a lack of
proactive involvement in their well-being. This disengagement can
lead to non-compliance with treatment plans, lifestyle
recommendations, and regular health monitoring.

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5.Inaccurate or Incomplete Responses: Existing healthcare chatbots
may lack the precision and contextual understanding required to
deliver accurate and reliable responses to complex medical queries.
Users may receive incorrect information or recommendations,
potentially leading to adverse health outcomes.
Therefore, the main objective of this healthcare chatbot project is to
develop a robust, intuitive, and AI-powered virtual assistant capable
of effectively addressing these challenges. The chatbot aims to
provide accessible medical information, perform accurate symptom
assessments, offer appropriate triage recommendations, and engage
users in their healthcare journey. By bridging the gap between
patients and medical knowledge, the chatbot strives to empower
individuals to make informed decisions about their health and well-
being, ultimately enhancing patient care and healthcare system
efficiency."

Objective:
The primary objective of the healthcare chatbot project is to design, develop,
and deploy an intelligent and user-friendly virtual assistant for the healthcare
domain. The chatbot aims to address several key goals and outcomes to
enhance patient care, accessibility to medical information, and overall
efficiency in the healthcare industry. The main objectives of the healthcare
chatbot project include:
1.Improve Access to Medical Information: Develop a chatbot that can
efficiently provide accurate and reliable medical information to users. The
chatbot will serve as a comprehensive healthcare resource hub, offering
information on medical conditions, treatments, medications, lifestyle choices,
and preventive measures.
2.Perform Accurate Symptom Assessment and Triage: Implement advanced
natural language processing (NLP) and machine learning algorithms to enable
the chatbot to accurately evaluate user-reported symptoms and provide

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appropriate triage recommendations. This feature will assist users in
determining the urgency of their health concerns and guide them to seek
appropriate medical attention.
3.Enhance Patient Engagement and Empowerment: Design the chatbot with
interactive and engaging conversational abilities to encourage users' active
participation in managing their health and well-being. The chatbot will provide
personalized health recommendations and reminders, fostering a sense of
empowerment among users.
4.Reduce the Burden on Healthcare Facilities: By offering a 24/7 availability and
handling non-urgent medical inquiries, the chatbot will help alleviate the
burden on healthcare facilities, especially primary care centers. This will enable
healthcare professionals to focus on critical cases and improve overall
healthcare system efficiency.
5.Ensure Data Privacy and Security: Implement robust security measures to
safeguard user data and ensure compliance with healthcare data protection
regulations. Data privacy will be a top priority throughout the development and
deployment of the chatbot.
6.Seamlessly Integrate with Existing Healthcare Systems: Design the chatbot to
integrate seamlessly with Electronic Health Records (EHRs) and other
healthcare databases where applicable. This integration will enhance the
chatbot's ability to provide personalized responses based on users' medical
history and improve the accuracy of its recommendations.
7.Continuously Improve Chatbot Performance: Implement a feedback
mechanism to gather user input and continuously improve the chatbot's
performance and conversational abilities. Regular updates and refinements will
be made to enhance the user experience and ensure the chatbot remains up-
to-date with the latest medical information.
By achieving these objectives, the healthcare chatbot aims to revolutionize
how medical information is accessed, patient care is delivered, and users
interact with healthcare services. The successful implementation of this project
will contribute to a more accessible, efficient, and patient-centric healthcare
ecosystem.

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Purpose:
The purpose of the healthcare chatbot is to leverage artificial intelligence (AI) and natural
language processing (NLP) technologies to revolutionize the healthcare industry and improve
the overall healthcare experience for users. The chatbot serves as a virtual assistant
designed to provide accurate medical information, symptom assessment, and personalized
health recommendations to users in real-time. The primary purposes of the healthcare
chatbot are as follows:
1.Enhance Patient Care and Accessibility: The chatbot aims to bridge the gap between
patients and medical knowledge, making valuable healthcare information easily accessible
to users. By offering 24/7 availability and prompt responses, the chatbot ensures that users
can seek medical advice and information at their convenience, irrespective of their
geographical location or time zone.
2.Improve Health Information Dissemination: The chatbot serves as a comprehensive
healthcare resource, delivering up-to-date and reliable information on various medical
conditions, treatments, medications, and preventive measures. By providing accurate
information, the chatbot empowers users to make informed decisions about their health
and well-being.
3.Assist in Symptom Assessment and Triage: The chatbot's advanced NLP and machine
learning capabilities enable it to accurately assess user-reported symptoms and provide
appropriate triage recommendations. Users can determine the urgency of their health
concerns, receive self-care advice, and be guided to seek appropriate medical attention
when necessary.
4.Promote Patient Empowerment and Engagement: Through interactive and engaging
conversations, the chatbot encourages users to take an active role in managing their health.
By offering personalized health recommendations and reminders, the chatbot empowers
users to adopt healthier lifestyle choices and adhere to treatment plans.
5.Ensure Data Privacy and Security: The chatbot prioritizes the protection of user data and
adheres to stringent data privacy regulations. By implementing robust security measures,
the chatbot ensures that user information remains confidential and secure.
6.Improve Healthcare System Efficiency: The implementation of the chatbot streamlines the
process of seeking medical information and advice, leading to more efficient healthcare
services. The chatbot's ability to provide instant responses and accurate recommendations
contributes to faster and more effective patient care.
The ultimate purpose of the healthcare chatbot is to leverage technology to improve the
overall healthcare experience for users, empower them to take charge of their health, and
contribute to a more accessible, efficient, and patient-centric healthcare ecosystem. Through
continuous updates and user feedback, the chatbot endeavors to remain at the forefront of
medical knowledge and evolve to meet the changing needs of healthcare consumers.

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Requirements:
The successful development and implementation of the healthcare
chatbot necessitate various technical, functional, and non-functional
requirements. These requirements are essential to ensure the
chatbot's reliability, security, and effectiveness in delivering
healthcare information and services. The key requirements for the
healthcare chatbot project include:
Technical Requirements:
1.Natural Language Processing (NLP): Implement advanced NLP
algorithms to enable the chatbot to understand and interpret user
queries accurately and contextually.
2.Machine Learning Models: Integrate machine learning models to
continuously improve the chatbot's performance, accuracy, and
ability to provide personalized responses.
3.Secure Data Storage: Implement a secure data storage mechanism
to store user information, ensuring compliance with healthcare data
protection regulations.
4.Cloud-based Infrastructure: Utilize a scalable cloud-based
infrastructure to handle user interactions and ensure smooth
performance during peak usage periods.
5.Integration with Healthcare Systems: Design the chatbot to
integrate seamlessly with existing Electronic Health Records (EHRs)
and healthcare databases to access and analyze user medical history.

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Functional Requirements:
1.Symptom Assessment and Triage: Develop the chatbot's capability to accurately assess
user-reported symptoms and provide appropriate triage recommendations.
2.Access to Medical Information: Create a vast knowledge base of reliable medical
information, including details on medical conditions, treatments, medications, and lifestyle
recommendations.
3.Personalized Health Recommendations: Enable the chatbot to offer personalized health
recommendations based on user interactions and medical history.
4.Multilingual Support: Implement support for multiple languages to cater to diverse user
populations and ensure inclusivity.
5.24/7 Availability: Ensure that the chatbot is available round-the-clock to address user
queries and provide prompt responses.
6.User Authentication and Security: Implement user authentication mechanisms to ensure
that sensitive medical information is accessible only to authorized users.

Non-Functional Requirements:
1.Usability and User Experience: Design an intuitive and user-friendly interface to enhance
the chatbot's usability and overall user experience.
2.Response Time: The chatbot should provide near-instantaneous responses to user queries
to maintain engagement and user satisfaction.
3.Reliability and Availability: Ensure high system reliability and availability to avoid service
disruptions and downtime.
4.Data Privacy and Security: Adhere to stringent data privacy and security measures to
protect user data from unauthorized access or breaches.
5.Scalability: Design the chatbot to handle a large number of concurrent users and
interactions without compromising on performance.
6.Compliance with Medical Regulations: Ensure compliance with relevant healthcare
regulations and guidelines to maintain the chatbot's credibility and trustworthiness.
7.Feedback and Continuous Improvement: Implement a mechanism to gather user feedback
and use it to continuously improve the chatbot's performance and functionality.
By fulfilling these requirements, the healthcare chatbot can effectively address user needs,
provide reliable medical information, and contribute to improved patient care and
accessibility to healthcare services.

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Block Diagram:
User Interface: The block diagram starts with the user interface, which serves as the primary
interaction point between users and the chatbot. Users can input their medical queries,
symptoms, or general health-related questions through a messaging platform or a web-
based interface.
Natural Language Processing (NLP) Module: The user input is passed through the NLP
module, which employs advanced algorithms to understand and interpret the natural
language queries. The NLP module extracts relevant information and identifies the user's
intent, facilitating meaningful communication with the chatbot.
Knowledge Base: The chatbot is equipped with a comprehensive knowledge base that
contains a vast repository of medical information, including details on various medical
conditions, treatments, medications, and self-care advice. This knowledge base is
continuously updated with the latest medical research and best practices.
Symptom Assessment and Triage: Based on the user's input and the information retrieved
from the knowledge base, the chatbot employs symptom assessment algorithms to analyze
the reported symptoms. The chatbot then triages the severity of the symptoms and provides
appropriate recommendations, ranging from self-care advice for minor issues to suggesting
seeking professional medical attention for more urgent concerns.
Machine Learning and Continuous Improvement: The chatbot employs machine learning
algorithms to continuously learn from user interactions, improving its understanding,
responses, and overall performance over time.

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Method:

The development of a healthcare chatbot involves a systematic and iterative

approach that incorporates various stages, from conceptualization to
deployment. The following method outlines the key steps involved in creating
the healthcare chatbot:
1.Project Planning and Requirements Gathering:
•Define the project scope, objectives, and target user population.
•Gather requirements by consulting medical professionals, domain experts,
and potential end-users to identify their needs and expectations from the
chatbot.

2.Data Collection and Knowledge Base Development:

•Collect relevant medical information from trusted sources, research papers,
medical databases, and authoritative healthcare websites.
•Develop a comprehensive knowledge base containing details on medical
conditions, symptoms, treatments, medications, and self-care advice.

3.Natural Language Processing (NLP) Implementation:

•Select and implement advanced NLP algorithms and libraries to process and
understand user queries.
•Train the NLP model on medical language data to improve its contextual
understanding of medical terminology.

4.Machine Learning Integration:

•Integrate machine learning algorithms to continuously improve the chatbot's
performance and responses over time.
•Use historical user interactions and feedback to train the machine learning
model for better accuracy.

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5.Symptom Assessment and Triage Algorithms:
•Develop and implement symptom assessment and triage algorithms to
analyze user-reported symptoms and provide appropriate recommendations.
•Test the accuracy and reliability of the symptom assessment component using
medical experts' input.

6.User Interface Design:

•Design an intuitive and user-friendly interface to facilitate easy
communication with the chatbot.
•Ensure the interface is accessible on various platforms, such as web browsers
and mobile devices.

7.Data Privacy and Security:

•Implement strong security measures to protect user data, especially medical
information.
•Comply with relevant healthcare data protection regulations to maintain data
privacy and confidentiality.

8.Integration with Healthcare Systems:

•If applicable, integrate the chatbot with Electronic Health Records (EHRs) or
other healthcare databases to access user medical history for personalized
responses.

9.Multilingual Support:
•Enable the chatbot to support multiple languages to cater to diverse user
populations.

10.User Testing and Feedback:

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•Conduct rigorous user testing to evaluate the chatbot's performance,
accuracy, and user experience.
•Gather user feedback to identify areas for improvement and enhancement.

11.Continuous Improvement and Updates:

•Continuously monitor and analyze user interactions to identify patterns and
improve the chatbot's responses.
•Regularly update the knowledge base with the latest medical information and
research findings.

12.Deployment and Monitoring:

•Deploy the healthcare chatbot on the intended platform and ensure its
smooth functioning.
•Monitor the chatbot's performance and user interactions post-deployment to
address any issues or potential enhancements.
Throughout the development process, collaboration with medical
professionals, domain experts, and end-users is essential to ensure the
chatbot's accuracy, reliability, and usability. Continuous iteration and
improvement based on user feedback are crucial for creating an effective and
user-centric healthcare chatbot.

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Application:

The healthcare chatbot has a wide range of applications across the

healthcare industry, providing numerous benefits to patients,
healthcare professionals, and healthcare organizations. Some of the
key applications of the healthcare chatbot include:
1.Medical Information and Education: The chatbot serves as a
valuable source of medical information and education for users. It
provides reliable details on various medical conditions, symptoms,
treatments, medications, and preventive measures, empowering
users to make informed healthcare decisions.
2.Symptom Assessment and Triage: Users can interact with the
chatbot to describe their symptoms, and the chatbot uses advanced
algorithms to assess the severity of the symptoms and provide
appropriate triage recommendations.
3.Personalized Health Recommendations: Based on user interactions
and medical history, the chatbot can offer personalized health
recommendations, including lifestyle choices, diet plans, exercise
routines, and preventive measures tailored to individual needs.
4.Remote Health Monitoring: The chatbot can be integrated with
wearable health devices or home monitoring systems to track users'
vital signs, chronic conditions, and medication adherence. It can offer
reminders and feedback to help users manage their health
proactively.
5.Appointment Scheduling and Telemedicine: The chatbot can
facilitate appointment scheduling with healthcare providers, reducing
the administrative burden on healthcare facilities.
6.Mental Health Support: The chatbot can offer support and
resources related to mental health, providing coping strategies, stress

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management techniques, and information about mental health
disorders and treatments.
7.Medication Reminders and Adherence: The chatbot can send
medication reminders and provide information about prescribed
medications to help users adhere to their treatment plans.
8.Health and Wellness Coaching: The chatbot can act as a virtual
health coach, offering guidance on fitness routines, healthy eating
habits, weight management, and achieving wellness goals.
9.Health Insurance and Claims Assistance: The chatbot can assist
users with health insurance-related queries, explaining coverage
details, claims procedures, and other insurance-related information.
10.Post-Discharge Support: After hospital discharge, the chatbot can
provide post-operative care instructions, recovery tips, and answer
queries related to the treatment received.

11.Health Campaigns and Awareness: The chatbot can be utilized in

health campaigns to raise awareness about specific health issues,
promoting preventive measures and encouraging healthy behaviours.
12.Medical Research and Data Analysis: The chatbot's interactions
with users can be valuable for medical researchers, providing
anonymized data for analysing trends, identifying public health
concerns, and conducting epidemiological studies.
The application of the healthcare chatbot extends beyond individual
patient interactions. It can also be integrated into healthcare
websites, mobile apps, and telemedicine platforms to enhance the
overall healthcare ecosystem's accessibility and efficiency. By
providing accurate medical information and support, the healthcare
chatbot plays a vital role in empowering individuals to take control of
their health and well-being.

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References:

1. Al-Abbadi, D., Zualkernan, I. A., & Alajlani, M. (2020).

Development of a Virtual Health Assistant Chatbot Using Natural
Language Processing. In 2020 5th International Conference on
Computing, Communications and Security (ICCCS) (pp. 1-6). IEEE.
2. Boogerd, C. J., Arts, T., & Engelen, L. J. (2020). Chatbots in
healthcare: A literature review. Journal of Medical Systems, 44(10), 1-
12.
3. Chen, J. Y., Zhang, X., Wang, J., Hong, X., & Kong, X. (2021). An
intelligent medical chatbot based on deep learning and knowledge
graph. BMC Medical Informatics and Decision Making, 21(1), 1-11.
4. Jidkov, K., Manandhar, S., & Bhattarai, S. (2018). A Medical
Chatbot to Assist in Clinical Decision Support. In 2018 IEEE 16th
International Conference on Software Engineering Research,
Management and Applications (SERA) (pp. 113-118). IEEE.
5. Rajeswari, R., & Kumaran, S. (2020). Healthcare Chatbot System
for Symptom Analysis and Suggestion of Disease using TensorFlow. In
2020 6th International Conference on Advanced Computing and
Communication Systems (ICACCS) (pp. 1001-1006). IEEE.

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