Questionnaire

1. Please indicate your Gender: -

 Male
 Female

2. Please specify your age:

3. What is your current occupation? -

 Student
 Retired
 Freelancer
 Employee
 Employer
 Unemployed

4. Marital Status: -

 Married
 Single
 Divorced

5. Educational Qualification: -
 Primary
 Highschool Graduate
 Bachiljpjip
 jo'ikelors
 Masters
 PhD
 Under Graduate

6. How did you come across e-commerce sites(select one or more)?

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 TV
 Advertisements
 Newspaper
 Social Media
 Search Engine
 Recommendation from a friend

7. Purpose of using E-commerce:

 Personal
 Business
 Both

8. Are you satisfied with following services provided by E-commerce sites: -

i. The design of the website

 Highly satisfied
 Satisfied
 Neutral
 Dissatisfied
 Highly Dissatisfied

ii. The integrity of the image with the shopping site

 Highly satisfied
  Satisfied
 Neutral
 Dissatisfied
 Highly Dissatisfied

iii. The Display of the products

 Highly satisfied
 Satisfied
 Neutral
 Dissatisfied
 Highly Dissatisfied

iv. the showcase of related products:

 Highly satisfied
 Satisfied
 Neutral
 Dissatisfied
 Highly Dissatisfied

v. The Ability to zoom on the products

 Highly satisfied
 Satisfied
 Neutral
 Dissatisfied
 Highly Dissatisfied

9. How easy is it to navigate through the e-commerce site?

 Very Easy
 Easy
 Neutral
 Tough
 Very Tough

10. How easy is it to navigate through the products?

 Very Easy
 Easy
 Neutral
 Tough
 Very Tough

11. Are you satisfied with using the search engine on the e-commerce site?

 Highly satisfied
 Satisfied
 Neutral
 Dissatisfied
 Highly Dissatisfied

12. How satisfied are you with the quality of products?

 Highly satisfied
 Satisfied
 Neutral
 Dissatisfied
 Highly Dissatisfied

13. Are you satisfied with the range of products?

 Highly satisfied
 Satisfied
 Neutral
 Dissatisfied
 Highly Dissatisfied

14. Are you satisfied with the product details?

  Highly satisfied
 Satisfied
 Neutral
 Dissatisfied
 Highly Dissatisfied

15. How important is it to have various cross-country products?

 Very Important
 Important
 Neutral
 Not important
 Very unimportant

16. Is it important to find various products in an e-commerce site?

 Very Important
 Important
 Neutral
 Unimportant
 Very Unimportant

17. If your preferred product is not available, is it important getting acknowledged when it
was back in stock?

 Very Important
 Important
 Neutral
 Not important
 Very unimportant

18. Are you satisfied with the convivence of these services:

i. The Information of the products

 Highly satisfied
 Satisfied
 Neutral
 Dissatisfied
 Highly Dissatisfied

ii. Ease to cancel order

 Highly satisfied
 Satisfied
 Neutral
 Dissatisfied
 Highly Dissatisfied

iii. Ease of return

 Highly satisfied
 Satisfied
 Neutral
 Dissatisfied
 Highly Dissatisfied

iv. Speed of Delivery

 Highly satisfied
 Satisfied
 Neutral
 Dissatisfied
 Highly Dissatisfied
v. shipping time

 Highly satisfied
 Satisfied
 Neutral
 Dissatisfied
 Highly Dissatisfied

vi. Shipping cost:

 Highly satisfied
 Satisfied
 Neutral
 Dissatisfied
 Highly Dissatisfied

vii. Hassle-free Payment:

 Highly satisfied
 Satisfied
 Neutral
 Dissatisfied
 Highly Dissatisfied

19. Are you satisfied with the information provided by E-Commerce Site?

 Highly satisfied
 Satisfied
 Neutral
 Dissatisfied
 Highly Dissatisfied
20. In a month how many times you purchase items using E-commerce Site?

 Once in a month
 Twice in a month
 Thrice in a month
 More than 4

21. How often do you visit an e-commerce site?

 Once in a month
 Twice in a month
 Thrice in a month
 More than 4

22. How safe did you feel while sharing your card details on e-commerce sites?

 Very Safe
 Safe
 Neutral
 Unsafe
 Very Unsafe

23. How safe do you feel when sharing contact details for discounts and sales on E-commerce
sites?

 Very safe
 Safe
 Neutral
 Unsafe
 Very unsafe

24. Does subscribing with the membership benefits of an E-commerce site proved useful?
 Highly Useful
 Useful
 Neutral
 Not Useful
 Highly an-useful

25. Does enrolling in a paid membership to avail priority services proved useful?

 Highly Useful
 Useful
 Neutral
 Not useful
 Highly an-useful

26. How satisfied was your experience when dealing with the customer support executive?

 Highly satisfied
 Satisfied
 Neutral
 Dissatisfied
 Highly Dissatisfied

27. Are you satisfied with the response from Customer Service?

 Highly satisfied
  Satisfied
 Neutral
 Dissatisfied
 Highly Dissatisfied

28. Was the customer service able to solve the issue quickly?

 Very Quick
 Quick
 Normal
 Slow
 Very Slow

29. Were the issues resolved by the customer support executive?

 Yes
 No

30. How satisfied did you feel based on your overall experience with E-Commerce sites?

 Highly satisfied
 Satisfied
 Neutral
 Dissatisfied
 Highly Dissatisfied

31. Are you satisfied with the word of mouth recommendations/online reviews proved useful
when browsing an e-commerce site?
  Highly satisfied
 Satisfied
 Neutral
 Dissatisfied
 Highly Dissatisfied

32. How likely are you to recommend e-shopping to your friend or colleague?
 Very Likely
 Likely
 Neutral
 Unlikely
 Very Unlikely

33. How likely are you to buy from the e-commerce site again?
 Very Likely
 Likely
 Neutral
 Unlikely
 Very Unlikely

34. Please specify below if any improvements are required in e-commerce.