Construction Phase

Missing / Undelivered Parts or Modification Due to Design Error Or

Damaged Parts or Materials
Materials from Vendors Design Change

ITK Project ITK Project ITK Project

Project Manager passes Information
A

A
Project Manager passes all relevant Project Manager passes all relevant

A
for Change with all relevant
documents to Supply Chain Manager documents to Supply Chain Manager documents / mark ups to
Engineering Manager

ITK Supply Chain ITK Supply Chain ITK Engineering

Supply Chain Manager contact Supply Chain Manager contact Engineering Manager review inputs,
R

R
relevant vendors, investigate and relevant vendors / OEM, investigate assess the change and provides

R
share missing report (OSDR) and share missing report (OSDR) approval. Engineering Manager will
share list of impacted materials to
Project Manager

OEM/Vendor Support OEM/Vendor Support

Vendor coordinates with Supply Vendor / OEM coordinates with ITK Supply Chain
R

R
Chain, share the relevant documents Supply Chain, share the relevant
and ensures appropriate materials documents and ensures appropriate Supply Chain Manager will be

I
delivered materials delivered informed by Project Manager if
materials purchase is required
 Commissioning & Start-up Phase

Damaged/Failed Parts supplied by

Missing Parts from OEM Packages OEM/Vendor

ITK Project ITK Project

Project Manager contacts Site Team
O&M Team
A

A
Project Manager passes all relevant & Engineering Team and concludes

I
documents to Supply Chain Manager report on the root cause of Informed - O&M Lead
Damaged/Failed parts.

ITK Supply Chain ITK Engineering ITK Engineering

C
Supply Chain Manager contact Consultation Consultation
R

relevant vendors, investigate and Damaged/Failed Parts are

share missing report (OSDR) due to vendor mistake and
falls under warranty claim.
Yes No

OEM/Vendor Support
Vendor coordinates with Supply
R

Chain, share the relevant documents ITK Supply Chain ITK Supply Chain
and ensures appropriate materials Supply Chain Manager collects Supply Chain Manager collects

R
delivered R Information from Project Manager Information from Project Manager
and contact OEM/Vendor, share and contact OEM/Vendor, place
Root Cause report and claims order for required parts/material.
warranty for parts replacement.

OEM/Vendor Support
Vendor / OEM coordinates with
R

Supply Chain, share the relevant

documents and ensures appropriate
materials delivered
Commissioning & Start-up Phase

Construction failure by Construction

Contractor

ITK Project
Commissioning Team informs ITK Engineering

R
construction team about the

I
Construction failure and records as Informed
punchlist.

Construction team takes score of

the failures and passes all the
information including remedial
measures, required items and cost
impact etc. to Project Manager.

ITK Project

Project Manager approves the

R
remedial actions and items list to
procure.

Items list can be procured by

Sub-Contractor/Site Team
under warranty claim.
Consultation

Yes No

ITK Supply Chain

Supply Chain Manager will be

I

informed by Project Manager if

materials purchase is required
 Commissioning & Start-up Phase

Performance Issues observed On Design Issues Observed during

OEM Package commissioning

ITK Project ITK Project

A Project Manager collects all Project Manager collects all

A
information from Site information from Site
Commissioning Team and passes to Commissioning Team and passes to
Engineering Team. Engineering Team.

ITK Engineering ITK Engineering

Consultation Engineering Manager reviews/
evaluates the performance issues of Engineering Manager reviews/
C

R
OEM package against the design evaluates the observed design issues
intent and suggest and suggest recommendations.
recommendations.

Management of Change
OEM package/parts replacement or Vendor (MOC) is required.
Yes No
Consultation is recommended.
Yes No ITK Engineering
Engineering Manager initiates MOC ITK Project
and issues changed design

R
documents including cost impacts Commissioning Team implements
ITK Supply Chain ITK Project Engineering team recommendations

I
etc. and send to Project Manger to
Supply Chain Manager collects Commissioning Team implements and check performance issues
approve.
Information from Project & Engineering team recommendations against design.
I

Engineering Manager and contact and check OEM package

R

OEM/Vendor, share Package performance issues.

performance issues report and
ITK Project
claims warranty for package/parts
replacement. Project Team approves the MOC and

A
asks site construction team to Design issues are
No
OEM package implement MOC. resolved.
Performance issues No
OEM/Vendor Support resolved.
Yes
Vendor / OEM coordinates with MOC is implemented Yes
Consultation
Supply Chain, share the relevant Yes O&M Team
R

documents/information to resolve No

I
performance issues. If required ,then Commissioning Team informs O&M
O&M Team ITK Supply Chain Team and close the issue.
ensures appropriate materials
Commissioning Team informs O&M
I

delivered as per design intent scope. Supply Chain Manager collects

Team and close the issue. Information from Project & Procures
I

the required material to implement

MOC.
 Operation Phase

Construction Issues observed on

OEM Package

O&M Team

A
O&M Lead collects all information
and passes to OED Team

OED

C
OED team assess the information
and makes recommendations.

Issues belong to project design scope

Yes No
and ITK involvement is needed.

ITK Projects AMS

Project Manager collects all the AMS Team collects all the
R

R
information, evaluates and makes information and contacts OEM/
the recommendations. Vendor for the support

ITK Engineering ITK Supply Chain OEM/Vendor Support

I

Informed Informed Vendor / OEM coordinates with AMS, share

the relevant documents/information/

R
recommendation to resolve construction
issues. If required ,then ensures appropriate
materials delivered as per design intent scope.
 Operation Phase Failed Parts Supplied By Vendor

O&M Team

A
O&M Lead collects all information
and passes to OED Team

OED Team

C
OED team assess the information
and makes recommendations.

Yes Failure is due to O&M issues. No

OED Team
O&M team
OED Team Analyzes the issue and if

C
Based upon OED recommendation ,
A

O&M Team takes action/procures required passes all information to

the material from Vendor. Project team to evaluate

ITK Engineering

C
Consulted
ITK Project
Project Manager contacts
Engineering Team and concludes

I
report on the root cause of
Damaged/Failed parts.

ITK Project
I

Informed. Check if Damaged/Failed

Parts are due to vendor
mistake and falls under
warranty claim. OEM/Vendor package parts
ITK Supply Chain replaced and No further failure No
OED Team Supply Chain Manager collects observed.
I

Informed. Information from Project Manager

I

and contact OEM/Vendor, share

Root Cause report and claims
warranty for parts replacement.
Yes
O&M Team
OEM/Vendor Support
I

Informed.
O&M Team
Vendor / OEM coordinates with
R

Supply Chain, share the relevant

A
O&M Team informs OED and Project
documents and ensures appropriate team and close the issue.
materials delivered
 O&M Team
Performance Issues Observed on Operation Phase

A
OEM Package O&M Lead collects all information
and passes to OED Team

OED Team

C
OED team assess the information
and makes recommendations.

Is the operation design criteria changed

No Yes
and ITK involvement required?

O&M Team ITK Engineering

O&M Lead follows OED team Engineering Manager reviews/
C

recommendations to resolve the evaluates the performance issues of ITK Project

I
performance issues. OEM package against the design Informed.
intent and suggest
recommendations.

MOC implementation is
Yes No
recommended.
OED Team

OED team initiates MOC and issues

C

Operating procedure
changed design documents including Yes No
change is recommended.
cost impacts etc.
No
Operating
procedure
changed OEM/Vendor Support
Vendor /OEM is contacted by OED
Team who reviews/evaluates the

R
MOC is performance issues of OEM package
implemented. against the design and suggest
recommendations.

Performance issues
are resolved.

Yes

O&M Team
A

O&M Team informs Project Team

and close the issue.
Operation Phase
O&M Team
System or Plant Performance due to

A
Design Issues O&M Lead collects all information
and passes to OED Team

OED Team

C
OED team assess the information
and makes recommendations.

No Has the operation design

criteria changed? Yes

O&M Team
O&M Lead follows OED team
A

recommendations to resolve the Is issue related to OEM/Vendor Package ITK Project

Yes No

I
performance issues. and ITK involvement required? Informed.

ITK Engineering
Performance Issues Observed on
OEM Package Engineering Manager reviews/

R
evaluates the Plant performance
issues against the design intent and
suggest recommendations.

MOC implementation is
Yes No
recommended.

OED Team
OED team initiates MOC and issues Operating procedure
C

changed design documents including Yes No

change is recommended.
cost impacts etc.
Operating
procedure
changed

MOC is Performance issues

No
implemented. are resolved.

O&M Team

A
O&M Team informs OED & ITK Team
Yes
and close the issue.