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Resume Sample For Quality Manager

The document provides information about the responsibilities of a Service Quality Manager position. It lists various skills and qualifications needed for the role such as experience managing quality programs, excellent communication skills, knowledge of quality standards, and the ability to monitor and improve quality systems. The ideal candidate would have a background in quality assurance and process improvement with leadership experience.

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100% found this document useful (2 votes)
418 views9 pages

Resume Sample For Quality Manager

The document provides information about the responsibilities of a Service Quality Manager position. It lists various skills and qualifications needed for the role such as experience managing quality programs, excellent communication skills, knowledge of quality standards, and the ability to monitor and improve quality systems. The ideal candidate would have a background in quality assurance and process improvement with leadership experience.

Uploaded by

itvgpljbf
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Minimum 10 years general business experience; quality, supply chain or logistics preferred. Provides
leadership and expertise in setting Quality measures for the Facility, and reporting progress toward
meeting goals. You will be responsible for the overall development of the department and that all
services are optimally adjusted to business opportunities and the company visions. Proficient in using
Microsoft Office applications is an asset (MS Word, MS Excel, MS PowerPoint). Monitors quality
indicators and trends and makes this information available to the operating units. Team up with IQC
staffs to ensure smooth quality inspection, including help to setup SOP. Sets standards of
performance for quality and measures progress. Approaches each day and each challenge with a
positive attitude. Serve as a Quality team member representative during construction to address
schedule and tactical aspects of project execution. Demonstrable project management capabilities
and process improvement techniques. Identify and communicate risks during test planning and
execution and identify contingency needs. Audit aircraft maintenance records ensuring accuracy,
completeness, RII and proper Airworthiness Releases. Promote and maintain effective
communications and relations with district management, project management teams, authorized
inspectors and engineer or client as required. Review contractual quality flow-downs and insure they
are adequately addressed in appropriate internal and supplier documentation. Develops project plans,
allocates resources and manages project team members across locations in achieving project goals.
Conduct training across the plant for QA, QC and Food Safety. Co-Leads the 3P New Product and
Process Development Process. Sound computer skills, including knowledge of software in current
use. If you’re interested in becoming a Service Quality Manager, a well-crafted resume is essential.
Effective communication skills needed to provide clear and concise information to team members.
Develop and deploy the Quality strategy for the Filtration Division supporting the implementation of
global Hydraulics and Industrial Sector Quality programs and goals. Skilled in computer applications
such as the MS Office Products. Required to have and maintain a satisfactory driving record. Lead
the site audit program, publish an annual plan, facilitate customer audits and ensure follow through
on the schedule and remedial actions. Skills: Microsoft office, word, excel, quickbooks, 10 key,
multi line phone. Recorded, analyzed, and distributed statistical information on daily, weekly, and
monthly plant rejects and customer claims. Reported all malfunctions of machinery to production
and engineering executives to ensure immediate action to avoid loss of materials through rejects.
Manage the resolution of complex technical problems and human resource issues, while
understanding the customer and political environment. Preparing and issuing all reports as required
by the Field Inspection and Testing Plan. Routinely, measure, trend and report quality performance.
Formulates quality engineering policies and procedures.
Provide daily supervision of the raw materials analysts, provide regular feedback, and conduct
performance reviews. Formulates and oversees maintenance of quality control objectives and
coordination with production procedures to maximize product quality. Establish and follow up
project specific Quality plans and quality gates. Promote, develop and implement measures to guide
action plans to improve operations and customer relations and sales growth. Responsibility for
supporting the deployment of processes and systems needed to measure and report quality
performance in the end markets. You report autonomous to the team lead quality management. Drive
continuous improvement workstreams in support of product quality, customer experience, delivery
and cost initiatives. Direction of the relevant inspectors in areas of responsibility. Skills: Microsoft
Office, AAMI and AORN standards, Instrument data management systems. Report to Senior
Management Team on quality results and identifies breaches of the Company's quality policies along
with recommending any need for improvement. Ensures that collective bargaining agreements are
upheld by partnering with HR and Labor Relations to maintain positive union relationships.
Excellent oral and written communication and interpersonal skills. This should include the
candidate’s ability to create and monitor service quality plans. Responsible for proper training of
employees as well as development of employees’ skills and abilities for more responsible positions.
The position provides visible quality leadership ensuring that KFG supplier quality standards are
understood and met through on-site assessments. Demonstrated ability at managing matrix teams,
influencing outcomes and key project decisions. An effective objective statement should
communicate your skills and qualifications as well as your enthusiasm for the position. Basic
understanding of the Carbon Manufacturing Process and plant operations preferred. Performance
cookies are used to understand and analyze the key performance indexes of the website which helps
in delivering a better user experience for the visitors. Plan and implement annual budget approved by
the plant management team for the sake of cost control. Exceptional communication, inter-personal
and team leadership skills are essential. Engage and collaborate with plant and GLT and make sure
that new standards and regular audits are being done, standards are implemented and actions are
implemented on time. Finally, the resume should include a list of the candidate’s references who can
speak to their skills and abilities as a Service Quality Manager. Performance cookies are used to
understand and analyze the key performance indexes of the website which helps in delivering a
better user experience for the visitors. Drive continuous improvement and best practices in site
Quality systems. To obtain employment with a growth-oriented business, which will engage my past
and present capabilities and for the development of additional skills leading to further advancement
opportunities. Hands on experience with Internal, External, and Third Party audits. It should also
include the candidate’s ability to manage customer complaints and dissatisfaction. Support the
management of performance and provide career development opportunities to all the employees
within the quality and warranty function of the organization. Supporting Business Unit processes by
facilitating communications across UTC for escapes and other systemic quality issues.
Responsible for monitoring and maintaining the plants Quality systems to ensure compliance to
regulatory, federal, and local laws. A keen eye for detail and a results driven approach in a fast paced
environment. Liaising with internal and external customers on quality related activities. Drive
product and process improvements that ensure PCI’s quality metric goals are met (Escapes, Scrap,
Rework and Process Cert). Develop functional and technical quality skills across site employees.
Initiates development, reviews and approves procedures and work instructions consistent with the
QMS. Interact with management to review FTE requirements, annual budgeting and other business
needs. Apply scientific judgment to perform work and contribute to milestones related to specific
projects. Demonstrated ability to develop and delver cross functional and optimized supply chain
solutions within a matrix structure. Responsible for external and internal quality audits, source
inspection, including the reporting of findings, recommendations, nonconformance and suitable
corrective actions. Leading delivery of NGPs on Geography level in scope of quality work streams.
In this context, the role holder contributes to the way quality is integrated into each new product
implementation project. Maintain effective communication and coordination with all internal
customers; plant management and team members, external customers and suppliers, through
prioritised work lists, plant meetings, daily and weekly meetings. Developed Adjunct Quality
Assurance Auditor Program. Showcase the skills and abilities that you bring to the job, focussing on
those which distinguish you from the competition. Accountable for the coordination of critical
product deviations, in cooperation with the key members of the multi-disciplinary Technical teams,
to guarantee the continuity of supply and are in accordance with the current regulations. Bachelors
or Master’s Degree in Engineering, Business or equivalent related education. Working closely with
hardware, software engineering, manufacturing, data operations and global support teams while
advocating issue resolution through streamlined processes within testing protocols. Responsible for
maintaining a compliant training program to ensure analysts are trained on assays, equipment and
procedures prior to executing tasks within the lab. Escalate risk and issues for resolution as
appropriate. Support Failure mode and effects management in design and manufacturing phases
(DFMEA and PFMEA). Ensure lab throughput meets business demand by effectively planning
resource and equipment capacity. Minimum Three (3) years of Quality experience in a manufacturing
environment is required. Generate reports off HFA system in order to identify areas where
improvement opportunities exist. Assists strategic business leaders in quality and operational
improvement as it relates to business strategy. Review regular feedback from operational staff to
identify training needs. Strong understanding of US FDA and international regulatory standards for
medical devices. Manages existing stability studies through execution of the following. Although
this position is based in a corporate office environment, frequent visits and stays at manufacturing
plants environments may be required. Ability to link customer needs and business processes;
Deductive Reasoning (the ability to apply general rules to specific problems to produce answers that
make sense); Inductive Reasoning (the ability to combine pieces of information to form general rules
or conclusions, includes finding a relationship among seemingly unrelated events. Working
knowledge of laboratory instrumentation such as GC, HPLC, UPLC, FTIR, Dissolution, TPW,
Multidose Dissolution, kF, pH, analytical balance, and Fiber Opt-Dissolution.
Minimum of 5 years’ experience directly managing food quality, sanitation, receiving and delivery
processes. Responsibility for the overall quality team including targets and KPI's are adhered to.
Experience leading process improvement projects and conducting training with Quality to improve
overall quality system compliance. Minimum of a Bachelor's degree in Chemistry or similar science
discipline (or equivalent) and 2-4 years of experience. Hands-on experience with Quality engineering
efforts focused on operations execution, planning, execution and designing, implementing and
maintaining high quality processes. Tools, surveying instruments and equipment used in construction
projects. IPEC, USP, BRC, EXCiPACT, FSMA, HACPP knowledge and ISO900 certification
programs is an advantage. Highly developed human relations, communications and internal
consulting skills necessary to establish and maintain effective work relationships with the various
plant functions and Division staff, customer and supplier personnel, and to promote and motivate
employee involvement in, and acceptance of, new methodologies, etc. The application of statistical
concepts to the calibration of assays and interpretation of results. Prior experience implementing root
cause corrective actions and process improvements. Manages, supervises and provides direction to
quality engineers on professional, personnel issues, and provides development opportunities.
Responsible for the preparation and maintenance of Quality Procedures to support the Quality
Assurance Program. Ability to work in a highly structured environment, with frequent customer
interactions. Ensure completion of Quality research of all reported outbound shipment discrepancies.
Uses process mapping techniques leaning heavily on Six Sigma and Lean to reduce waste and
inefficiency. Understands the technologies and uses of machines and equipment used by quality
department personnel. Familiarity with road and highway design software an asset. Incorporates and
leads organizational change management projects by leveraging ADKAR’s structured change
management methodology and toolkit. Analyze data, concluding results to program management
and Director of QA. Documented actions by signing-off and completing forms, reports, and records.
Supports site strategy development with Directors and managers and can follow through with
implementation at site level. Quality Management System knowledge and experience (ISO 9001,
TS16949). Excellent attention to detail, strong communication and interpersonal skills. Bachelor’s
degree in Engineering (Mechanical, Industrial, etc.), business or similar. Required to have and
maintain a satisfactory driving record. Involved in operations and maintenance management to
ensure continual tracking process of training, safety audits, and inspections as it relates to ride and
maintenance safety. Ability to gather, analyzes, and interprets complex data. Coach and develop QC
raw material staff and oversee the recruitment of new personnel. Data-driven problem solving
capacity (DMAIC, RCCA, etc.). Must be able to communicate with all management levels and
possess good facilitating skills.
Visit customers and identify thier specific needs. Makes quality a central element of the program
culture, ensuring that quality is a central focus of design. Zalando is a working environment where
something new happens every day A corporate culture where your skills are judged only by your
results - our motto: Every Day is a Casual Friday. Ability to manage a skilled and diverse staff,
including indirect reporting personnel, communicate effectively, represent the organization, act
decisively and influence decisions of senior managers and customers. Provide advanced solutions to
support cross-function team in process management. Don’t make it look like you’ve spent a lot of
time looking for a job. Industry type: Medical Devices or other similar regulated industry with a
certified Quality Management System. You drive seasonal reviews for our supplier performances.
Create and implement short and long term vision for manufacturing quality, centered on the
customer and the built in quality strategy. Minimum of 5 years of direct supervisory experience.
Collects and reports on Customer Quality indicators; and drives complaints and other quality
indicators results. Direct the efforts and activities of Quality Assurance Team to ensure support to
the shop floor and related suppliers, and contribute to the ongoing improvement of productivity and
quality while reducing costs of operations for assigned processes. Production processes, quality
control, costs and other techniques to maximise the effective manufacture and distribution of goods.
Previous experience building a strong and positive team environment. Develops customer courtesy
visits and communication schedule, and completes accordingly. Ensure product quality and
performance conforms to company, customer and regulatory requirements. Supporting activities to
attract and develop quality talent through hands-on recruiting, hosting information-sharing sessions,
and mentoring of early talent. Assisting the inspectors in resolving issues relative to inspection and
testing. Manage the instrument calibration and analytical reference standard programs. Must possess
excellent written and verbal communication skills, interpersonal skills, management skills, strong
work ethic, consensus gathering skills, organizational skills, and a working knowledge of Microsoft
Office including Word and Excel. I’m not the one who can tell you exactly how long it has been
around or who invented it. Coordinate with other Departments and Project Organizations and
externally, as required in order to accomplish above functions, work tasks, and achieve the objectives
of the company, the organization, and the project. Drive strategic initiatives with our Business
Partners. Develop standard operating procedures, work instructions, forms, and local operating
procedures. Manage the development and implementation of new automation, analytical
methodology and. Knowledge in sachets, pouches and related flexible packaging. If you don’t have
a lot of experience at this point, just focus on listing the skills you want to use as you’re trying to
find your first job. Recruit, hire, train, mentor and supervise district and project quality control
inspectors. Monitors SPC reliability results and ensures correct use of analysis method and corrective
action is implemented. Experience applying Lean and Six Sigma tools, applications, methodologies
specifically: Value Stream Mapping, Kaizen Blitz, Theory of Constraints, Quality Functional
Deployment, Pugh Matrix and Kano Analysis.
Be a business partner to Operations ensuring the Quality Management team drives leadership in both
compliance systems and management as well as proactively working with the leadership at each site
to drive continuous improvement to ensure on time delivery and quality. Ensure all work meets or
exceeds quality standards and meet the contract requirements. May require use of hands and use of
arms. May be required to wear personal protective equipment including but not limited to: respiratory
protection, safety glasses, hearing protection, safety shoes and protective clothing. Assist in the
interpretation of construction codes and standards. A graduate in either a Quality or Engineering
discipline. Work with PCI’s Manufacturing Engineering team to ensure production readiness on new
engine programs through the use of UTC’s Production Part Approval Process (UPPAP). Working
knowledge of computer and statistical software is a must. Effectively builds and fosters high
performing teams by ensuring teamwork within the department. Collaborate with Manufacturing,
Global Operations Planning, and Stability to provide short term and long term testing forecasts to
QC testing labs and Quality leadership team. Knowledge of Medical Device or Pharmaceutical
Quality Systems. Manage measuring, analysis and reduction plans for Non Conformity Costs and
other critical quality measures. Minimum of 5 years of supervisory experience desired. The Quality
Manager will provide leadership, expertise, and continuous improvement to the Quality Assurance
function in the factory. Lead and develop a quality team with skills and abilities to become a true
service organization to support all customer service teams in training and technical troubleshooting to
achieve company goals and objectives. Lead, facilitate and support Kaizens and other CI events and
seeks corrective action from coworkers if results are not sustained. Manage production associates,
Team Leaders and Supervisors. Monitor performance and initiate measures for improvement in such
areas as quality of work and responsiveness to customer requirements. Maintains all engineering
specifications, bills of materials, and job routings for the plant in accordance with ISO 9000
procedures and UL, ETL and NSF certifications. Demonstrated success in employee relations and
leadership. Bachelor's degree or higher in a science or engineering discipline from an accredited
university. Builds people capability through effective employee relations, hiring, training, and
communication for both management and front-line hourly personnel. You will attend the daily
Stand-Up meeting Maintenance Projects. Accountable for the coordination of critical product
deviations, in cooperation with the key members of the multi-disciplinary Technical teams, to
guarantee the continuity of supply and are in accordance with the current regulations. Minimum of
seven (7) years relevant experience in manufacturing and production processes. Provide technical
expertise to aid in making decisions on the release of raw materials, intermediates or finished
products. Model the effects of process changes by quantitatively and qualitatively measuring against
internal and external benchmarks. Be a key driver of cGMP practices within the Quality division.
Must have excellent oral and written communication skills, including proficient use of spreadsheets
and word processing software. Responsibility for supporting the deployment of processes and
systems needed to measure and report quality performance in the end markets. Purchase, implement
and maintain stability software and trending database.
Represent Analytical Sciences at interdepartmental deviation meeting. Working with the branches to
develop processes and to monitor their effectiveness and ensure on going compliance with relevant
legislation and Company’s requirements. Maintains agency approvals and certifications in good
standing, including ISO Annual Surveillance audit. Excellent time management and project
management skills to organize and plan effectively in developing effective systems and processes at
the value stream, area and site level. Develop, train and up skill employees in conjunction with site
team. Must have intermediate computer skills, and be able to operate various software programs,
such as MS Word, Excel, PowerPoint, Outlook, etc. Manage the analytical method development and
transfer programs to support new product introductions by ensuring accurate analytical procedures
are established for routine use in the QC Laboratories. First, focus on the content of your resume and
make sure it is tailored to the job you are applying for. Serve as standards and regulatory resource for
quality issues, providing guidance to plant management. Specified quality requirements of raw
materials with the buying department. Computer literate: Microsoft Word, Access, PowerPoint,
Excel, and Outlook. Possess budget management and statistical knowledge. Ability to lead internal
and external audit activities. Flexible benefits: Medical program, Sports benefits, Lunch vouchers,
Mobile phone, Laptop. Just below the job title is a short know-how about the applicant, which is like
a selling pitch to sell yourself to the hiring party. Planning for and identifying root causes of quality
and delivery deviation through cause and effect analysis. Evaluate and update current inspection and
system procedures. Manage the annual capital budget for Global QC laboratories, including
development of the budget proposal, sourcing strategy, creation of capital approval forms and
purchase requisitions. Quality Assurance Executive Resume If you are applying for a position higher
than a manager, then you better check this resume sample. Primary technical liaison with customers,
vendors, and regulatory agencies. Takes a leadership role in developing and implementing new
techniques and initiatives to enhance the quality management system on site; Maintains site
compliance to external standards. Oversaw product recalls and warranty replacements. Responsible
for maintaining Quality Procedures and Instructions within the department. Facilitating and ensuring
that corrective and preventive measures meet acceptable standards and that documentation is
compliant with requirements. Must have expertise in several of the following software application but
not limited to the following: Empower I, II, or III, Labware LIMS, SAP, Trackwise, Omni,
Chemstation, etc. Accountable for QA duties and has the authority to take the necessary actions to
resolve Quality issues. Provision of direction to various laboratory clients,eg. Review customer
complaints and modify processes as necessary to eliminate defects. Prefer minimum ten (10) years in
Quality or Manufacturing environment. Gather the necessary documents and reports in order to
present them at time of inspection or at any other time to the CHDO Inspector.

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