Quality control

The Hashemite University –

Zarqa, Jordan Faculty of
Engineering- Industrial

Project Management
Bank (AAA) Website Development

Supervisor:
Dr. Abdallah AL-Alawin

Name Student ID
Tala Dabbas 2035451
Marwan Hejazin 2042242
Omar Zaben 1837742
PROJECT CHARTER

Project Name: Bank Website (AAA) Development

Date: 23rd of November 2023

1. PROJECT GOALS

This project aims to create a functional and user-friendly website that will serve as an
informational platform. It automates some or part of Bank AAA processes services such as online
account opening, loan applications, credit card applications, and a loan calculator tool, it will
showcase banking services, contact information.

This will help Bank AAA to adapt to the modern customer needs, elevate their services and
enhance communication between the bank and its customer by making the information accessible.
This project will put Bank AAA in a competitive position in the banking industry.

2. DELIVERABLES

Implement the automation of specific processes, including:

• Online account registration and verification.
• Loan application form with document submission.
• Credit card application form with necessary verification steps.
• Loan calculator tool integrated into the website for user convenience.

3. SCOPE DEFINITION

The project will be a website and its main objective is to implement automation for specific functionalities.
This project will include automation of the online account registration and verification, automation of loan
application processes with a form and document submissions, automation of credit card application
processes with a form and necessary verification steps, and a loan calculator integrated into the website to
users accurately estimate loans terms and payment. This website should be flexible, available, reliable,
efficient, responsive, and easy to use.

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4. PROJECT MILESTONES

 provide necessary equipment: 11/12/2023

 Implement loan calculator: 17/12/2023

 Conduct soft lunch: 5/1/2024

5. ASSUMPTIONS, CONSTRAINTS

Constraints:

 Time: the project will be executed over 3 months.

 Cost: 7500 $
 Dates:
start date Nov. 25, 2023.
End date Jan. 6, 2024

7. PROJECT TEAM

Role Name
Project manager Tala Dabbas
Project Coordinator Marwan Hejazin
Technical Lead Omar Zaben

8. PROJECT AUTHORIZATION

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Approved by: Signature:
Dr. Abdallah Al-Alawin

Stakeholders analysis:

Internal/External Project Role interest power Engagement

strategy
Bank Manager Internal Provide website High High Manage closely
requirements and
approval.
Project Manager Internal Planning, High High Manage closely
monitoring, and
closing the project.
Customers(users) External Users of the High Medium Keep informed
website.
Legal team Internal Ensures that the Medium Medium Keep satisfied
website undergoes
the bank
regulations and
legal requirements.
Project Sponsors Internal Provide financial High High Manage closely
support for the
project.
Development Internal Designing and High High Manage closely
team implementing the
specified
functionalities
Customer support Internal Responds to High Medium Keep informed
customer concerns
and assures a
satisfying
experience for the
client.

Human resources Internal guarantees the Medium Medium Keep satisfied

project team has
the resources and
expertise it needs.

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 might take part in
hiring and preparing
staff for the project.
Quality assurance Internal Tests the website to Medium High Keep informed
team ensure it meets
quality standards
and requirements.
IT support team Internal Provide technical Medium Medium Keep satisfied
support for the
website.
Finance External manages the Low Low Monitor
department project budget to
make sure the
project stays within
the resources
provided.

Stakeholders analysis matrix:

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Requirement:

Req Num Req Name WBS Category

Job advertisement 1.2.1.1 HR/ Marketing

1
2 Technical equipment 1.2.2.1 logistics

Job interview 1.2.1.2 HR

3

Trainer 1.2.2.2 HR
4

Financial services on the webpage 1.3.1.3 Design

5

Must establish a web-based loan application

1.3.1.2 Design
procedure
6

the system must include a procedure for

1.3.1.3 Design
applying for credit cards.
7

The system must add a loan calculation

1.3.1.4 Design
function to your website
8

Easy to use 1.4.1 design

9

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Scope statement:

Product
Acceptance • ensuring stakeholder approval before progressing to the subsequent stage.

Criteria • The project will be considered complete upon successful deployment,

meeting the specified requirements for the automated processes.

Project 1- Manage a meeting for stakeholders.

Deliverables 2- Gather the website requirements from stakeholders specifying the

functionalities to automate such as:
• Opening bank accounts online, with necessary identity verification.
• Online loan application process.
• Credit card application process.
• Integration of a loan calculator to help users accurately estimate loan terms
and payments.
3- Implement the automation of specific processes, including:
• Online account registration and verification.
• Loan application form with document submission.
• Credit card application form with necessary verification steps.
• Loan calculator tool integrated into the website for user convenience.
Project Time: the project will be executed over 3 months.

Constraints • Bank legal regulations.

• Cost: $7,000
• Dates:
start date Nov. 25, 2023.
End date Jan. 6, 2024.

Project • The project assumes the availability of essential content and information the

Assumptions bank provides.

• The project does not include advanced security features or complex
functionalities.
• The project operates assuming that the provided budget and timeline are
fixed.

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Work Process Structure:

Coding System/Work Packages:

54 $6,450.00 17
Bank Website
Work Packages
Development
Time Cost Resources
1.1 •Initiation
• get necessary
1.1.1 7 $400.00 1
approval
•conduct
1.1.2 4 $200.00 2
feasibility test
1.2 •Planning
•Recruitment
1.2.1
vacancies
• Job
1.2.1.1 3 $300.00 1
advertisement
1.2.1.2 • job interviews 2 $400.00 2
1.2.2 •employee
1.2.2.1 •training 1 $500.00 1
•provide
1.2.2.2 4 $1,500.00 3
necessary equipment
1.3 •Executing
1.3.1 •implementation
•online account
1.3.1.1 registration and 3 $500.00 1
verification

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 •loan
1.3.1.2 3 $500.00 1
application processes
•credit card
1.3.1.3 3 $650.00 1
application processes
1.3.1.4 •loan calculator 5 $900.00 1
•Monitoring &
1.4
Controlling
•users acceptance
1.4.1 7 $400.00 1
testing
•conduct soft
1.4.2 12 $200.00 2
lunch
1.5 •Closing
•archive required
1.5.1 7 $500.00 2
documentation

Activity Flow:

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Activity On Arrow:

Activity On Node:

Critical Path(s):
 A-B-D-F-J-K-L-M
 A-C-D-F-J-K-L-M

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Gantt Chart:

Estimation:
 Top-Down (Approach Mehod):

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  Bottom-UP:

Value of Time when the probability equals 95%:

Activities a m b Te V
Get necessary approval 2 7 9 7 1.361
Conduct feasibility test 3 4 10 5 1.361
Job advertisements 2 3 5 3 0.25
Job interviews 1 2 4 2 0.25
Provide necessary equipment 1 1 7 2 1.174
Training 2 4 8 5 1
Online account registration
3
and verification 2 7 4 0.694
Loan application processes 2 3 7 4 0.694
Credit card application
3
processes 2 7 4 0.694
Loan calculator 3 5 8 5 0.694
Users’ acceptance testing 4 7 10 7 1
Conduct soft lunch 10 12 15 12 0.694
Archive require
7
documentation 3 9 7 1
Total 67 10.87

𝑇𝑆 −𝑇𝐸
𝑧= Z=1.645
√∑𝜎𝑡𝑒2

𝑇𝑆 − 67
4.645 =
√∑10.872

𝑇𝑆 = 72 𝑑𝑎𝑦𝑠

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Communication plan:

What Target Communication

Information Audience When? Method provider
as approved in
Milestones Project the project project
Report Owner charter E-mail manager

Project Status team project

and update member Fortnightly Face to Face manager
project
Immediately owner/
Issues project team after Identified meeting manager
Key project
Stakeholders Key owner/
Update stakeholder weekly meeting manager

Risk Assessment:

ID RISK DESCRIPTION PROBABILITY IMPACT RISK RESPONSE

1 Lack of technical skills in

the team M H Mitigate
2 Server crash M VH Mitigate

3 Frequent changes in
regulations L H Avoid

4 Rapid pace of
technological innovation H M Enhance

5 Policy changes and

geopolitical conflicts M H Accept
6 Aging population L L Mitigate
7 Cyber attacks M VH Mitigate
8 Timeline delays M M Accept
9 Budget constraints L H Accept

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Crash 10% for time:
Normal Crash
Activity Duration Duration Normal Cost Crash Cost
A 7 7 $ 400.00 $ 550.00
B 4 4 $ 200.00 $ 300.00
C 3 2 $ 300.00 $ 500.00
D 4 4 $ 1,500.00 $ 1,700.00
E 2 1 $ 400.00 $ 500.00
F 1 1 $ 500.00 $ 700.00
G 3 2 $ 500.00 $ 700.00
H 3 2 $ 500.00 $ 700.00
I 3 2 $ 500.00 $ 700.00
J 5 3 $ 900.00 $ 1,200.00
K 7 7 $ 400.00 $ 600.00
L 12 12 $ 200.00 $ 300.00
M 7 6 $ 500.00 $ 850.00

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