Abdifitah Nor Ismail
P: 252617474881 E: [email protected]
A: Mogadishu, Somalia
Dear Hiring Manager,
I am writing to express my interest in the Customer Service position at Horyaal
Hospital, as advertised. With a degree in Business Administration from Mogadisho
University and valuable experience in customer service at both Salam Bank and
Amal Bank, I am eager to contribute my skills to your dynamic team.
In my current role at Amal Bank, I have consistently achieved high levels of
customer satisfaction through effective communication and problem-solving. My
experience has equipped me with the ability to handle diverse customer needs
and collaborate seamlessly with cross-functional teams.
I am drawn to Horyaal Hospital commitment to excellence and innovation in the
medical industry. My educational background, coupled with my dedication to
delivering exceptional customer service, aligns well with the values of Horyaal
Hospital. I am confident that my skills make me an ideal candidate for this
position.
Thank you for considering my application. I look forward to the opportunity to
discuss how my experiences and qualifications align with the goals of Horyaal
Hospital.
Sincerely,
Abdifitah Nor Ismail
ABDIFITAH NOR ISMAIL
Dedicated professional with a Business Administration degree from Mogadisho University.
Proven customer service expertise gained at SALAM BANK and AMAL BANK. Strong
analytical and communication skills. Eager to contribute to Horyaal Hospital commitment to
excellence in the medical industry.
Exprience
Customer Service at Amal Bank Sep2023-Present
Key Responsibilities
Customer Assistance: Provided prompt and courteous assistance to
customers, addressing inquiries and concerns through various channels,
including phone and email.
Issue Resolution: Effectively resolved customer issues and complaints
by actively listening, identifying problems, and implementing appropriate
solutions.
Communication: Maintained clear and professional communication with
customers, ensuring accurate and helpful information was conveyed to
meet their needs.
Cross-functional Collaboration: Collaborated with internal departments
to escalate and resolve complex customer issues, fostering a
collaborative approach to problem-solving.
Customer Relationship Management (CRM): Utilized CRM systems to
record and manage customer interactions, ensuring accurate and up-to-
date information for future reference.
Process Improvement: Contributed to the development and
implementation of customer service strategies to improve efficiency and
enhance the overall customer experience.
Product Knowledge: Stayed informed about AMAL BANK's products and
services to provide accurate information and assistance to customers.
Team Support: Collaborated with team members to share insights, best
practices, and contribute to a positive and cohesive work environment.
Customer Education: Educated customers on banking products,
services, and self-service options to empower them in making informed
decisions.
Internship
Customer Service at Salam Bank July2023-Augt2023
Key Responsibilities
During my customer service internship at Salam Bank, I had the invaluable opportunity to directly
interact with clients and contribute to their banking experience. My role encompassed a range of
responsibilities, from addressing customer inquiries about their accounts and transactions to guiding
them through various banking services. I honed my communication skills by assisting clients both in
person and over the phone, and I became well-versed in explaining complex banking products and
procedures in an easily understandable manner.
A significant aspect of my internship was helping clients navigate the bank's online platforms,
ensuring they could efficiently manage their accounts and conduct transactions digitally. I also played
a pivotal role in new account openings, providing clients with comprehensive information about
account options and assisting with the necessary documentation.
My internship experience allowed me to develop a deep understanding of the bank's policies and
security protocols, ensuring that customers' financial information remained confidential and protected
at all times. Additionally, I was actively involved in resolving discrepancies and errors, ensuring that
customer concerns were addressed promptly and professionally.
Throughout my time at Salam Bank, I collaborated closely with a dynamic team of banking
professionals, gaining insights into the broader workings of the financial industry. This exposure not
only enhanced my problem-solving skills but also provided me with a comprehensive overview of the
bank's operations and the intricacies of providing exceptional customer service.
Overall, my customer service internship at Salam Bank was a rewarding experience that enabled me
to contribute directly to enhancing the customer journey. I developed strong interpersonal skills,
gained a deep appreciation for the importance of clear communication, and learned d to thrive in a
fast-paced and dynamic banking environment.
Education
Imaamu Shaafici
High School 2016-2019
Mogadishu University
Bachelor of Business Administration 2019-2023
Skills
Strong communication skills: Ability to Strong problem-solving and decision-making
effectively convey information verbally and in aptitude.
writing. Team Collaboration: Collaborate within cross-
Empathy and compassion: Understanding and functional teams to achieve goals and
showing care towards patients’ concerns and objectives.
needs. Continuous learning and improvement mindset:
Attention to detail: Ensuring accuracy in patient
Being open to feedback and seeking
records, appointments, and instructions
opportunities for professional development to
Conflict resolution skills: Ability to de-escalate
enhance customer service delivery.
tense situations and resolve conflicts
Sustainable Development
professionally.
Expertise
E- commerce
Report Writting
Sales and Business Development
Management
Supply Chain Managment
Finance and Accounting
Languages
Somali
English
Arabic
REFRENCE
Name: Daud Muse Daud
Organization: Mogadishu University
Title: Dean of faculty of Economics and Management scienc.
Contact: +252615534953
Name: Abdullahi Ma’ni Mohamud
Organization: Amal Bank
Title: Branch Manager
Contact: +252615427878 Email:
[email protected]