Internship Report
On
Customer Service Department
Jamuna Bank Pvt Ltd
Submitted By
Nazmul Hasan
BBA Program
Uttara University
Internship Duration: 9 February 2025 – 9 May 2025
Internship Report
Submitted in partial fulfillment of the requirements for the degree of Bachelor of
Business Administration
Submitted By:
Nazmul Hasan
Uttara University
Submitted To:
Department of Business Administration
Uttara University
Letter of Transmittal
9 May 2025
To,
The Internship Supervisor
Department of Business Administration
Uttara University
Subject: Submission of Internship Report
Dear Sir/Madam,
It is a great honor for me to submit my internship report entitled “Internship Experience
at Jamuna Bank Pvt Ltd - Customer Service Department” as part of the BBA program.
This report is prepared based on the experience I have gathered during my internship
from 9 February 2025 to 9 May 2025 at Jamuna Bank Pvt Ltd.
I sincerely hope that the report will fulfill the requirements and expectations. I will be
pleased to provide any clarification if required.
Sincerely,
Nazmul Hasan
BBA Program
Uttara University
Letter of Authorization
This is to certify that Nazmul Hasan, a student of Bachelor of Business Administration
(BBA) at Uttara University, has been authorized to complete his internship report entitled
“Internship Experience at Jamuna Bank Pvt Ltd - Customer Service Department”.
He has successfully completed his internship from 9 February 2025 to 9 May 2025 at
Jamuna Bank Pvt Ltd in the Customer Service Department.
We wish him all the best for his future endeavors.
Sincerely,
Kazi Shirajul Islam
Human Resource Manager
Jamuna Bank Pvt Ltd
Acknowledgement
First and foremost, I express my sincere gratitude to Almighty Allah for giving me the
strength and patience to complete my internship and prepare this report.
I would like to extend my heartfelt thanks to my internship supervisor at Uttara
University for their guidance and encouragement.
Special thanks to Mr. Kazi Shirajul Islam, Human Resource Manager at Jamuna Bank
Pvt Ltd, for his continuous support and for providing me with the opportunity to
complete my internship in the Customer Service Department.
I am also grateful to all the officers and employees of Jamuna Bank Pvt Ltd who have
helped me learn and made my internship experience valuable.
Finally, I thank my family and friends for their constant inspiration and support
throughout my academic life.
Table of Contents
1. Letter of Transmittal
2. Letter of Authorization
3. Acknowledgement
4. Executive Summary
5. Introduction
6. Objectives of the Study
7. Rationale of the Study
8. Major Difficulties Faced / Limitations
9. Literature Review
10. Methodology (Data Collection and Processing)
11. Internship Experience / Findings and Analysis
12. Conclusion and Recommendations
13. References
14. Appendices
Executive Summary
This report is based on the internship experience of Nazmul Hasan at Jamuna Bank Pvt
Ltd in the Customer Service Department. The internship was a part of the academic
requirement of the BBA program at Uttara University.
During the three-month internship, the intern was engaged in handling customer queries,
assisting with account openings, and data entry. The experience helped him develop
practical banking skills, improve communication with customers, and understand internal
banking procedures.
The report contains the objectives, rationale, methodologies, challenges, and overall
findings from the internship. It also includes key recommendations for the bank and
future interns.
