MMEH 2073 PROJECT MANAGEMENT SEMESTER OCT 2021
FINAL EXAMINATION / PEPERIKSAAN AKHIR
SEMESTER OCT – SESSION 2021 / 2022 / SEMESTER OCT – SESI 2021 / 2022
PROFESSIONAL MASTER IN BUSINESS ADMINISTRATION
COURSE CODE : MMEH 2073
KOD KURSUS
COURSE NAME : PROJECT MANAGEMENT
NAMA KURSUS
DURATION : 4 HOURS (INCLUDING SUBMISSION)
TEMPOH 4 JAM (TERMASUK PENGHANTARAN)
DATE & TIME : 08TH JANUARY 2022 (3.00 PM – 7.00 PM)
TARIKH & MASA
LECTURER’S NAME : MDM ROSALIND JOYCE
NAMA PENSYARAH
MARKS : 40 MARKS/ 40 MARKAH
MARKAH
INSTRUCTION / ARAHAN:
1. Answer ALL questions on the answer sheet.
Jawab SEMUA soalan pada kertas jawapan.
2. Write your name, matric no., identity card no., course code, course name, section no. and
lecturer’s name on the first page (in the upper left corner) and every page thereafter on the answer
sheet.
Tulis nama anda, no. matrik, no. kad pengenalan, kod kursus, nama kursus, no. seksyen dan nama
pensyarah pada muka surat pertama (penjuru kiri atas) kertas jawapan dan pada setiap muka
surat jawapan.
3. Each answer sheet must have a page number written at the bottom right corner.
Setiap helai kertas jawapan mesti ditulis nombor muka surat pada bahagian bawah penjuru
kanan.
4. Answers should be handwritten, neat and clear.
Jawapan hendaklah ditulis tangan, kemas dan jelas menggunakan huruf cerai.
WARNING / AMARAN
Students caught copying / cheating during the examination will be liable for disciplinary actions and may
recommend the student to be expelled from sitting for exam.
Pelajar yang ditangkap meniru / menipu semasa peperiksaan akan dikenakan tindakan disiplin dan boleh
mengesyorkan pelajar diusir dari menduduki peperiksaan.
This examination paper consists of 5 pages including the cover.Kertas soalan ini mengandungi 5 muka surat
termasuk kulit hadapan.
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MMEH 2073 PROJECT MANAGEMENT SEMESTER OCT 2021
ANSWER ALL QUESTIONS.
JAWAB SEMUA SOALAN.
Question 1
You are running a project to engineer and implement a set of business processes and a
software solution for customer relationship management. The project involves a large
number of organizations―a Major Corporation and many suppliers of different sizes.
During the project, you observe the effects of the differences between the companies’
corporate cultures. This leads to different expectations on how the project should be
handled—as well as to frequent misunderstandings between stakeholders. Another
effect is a growing degree of distrust and skepticism.
What should you do to solve the above stated problems? Provide relevant examples.
(10 marks)
Anda menjalankan projek untuk merekayasa dan melaksanakan satu set proses
perniagaan dan penyelesaian perisian untuk pengurusan perhubungan pelanggan.
Projek ini melibatkan sebilangan besar organisasi―Perbadanan Utama dan banyak
pembekal dengan saiz yang berbeza. Semasa projek, anda melihat kesan perbezaan
antara budaya korporat syarikat. Ini membawa kepada jangkaan yang berbeza
tentang cara projek itu harus dikendalikan—serta kepada perselisihan faham yang kerap
antara pihak berkepentingan. Kesan lain ialah tahap ketidakpercayaan dan keraguan
yang semakin meningkat.
Apakah yang perlu anda lakukan untuk menyelesaikan masalah yang dinyatakan di
atas? Berikan contoh yang berkaitan. (10 marks)
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MMEH 2073 PROJECT MANAGEMENT SEMESTER OCT 2021
Question 2
Adit was just transferred to another branch office as the project manager. He
noticed that during project executions, there were many conflicts in the team on
both technical and interpersonal levels. He knows that if these conflicts are not
solved immediately, the project might affected in the long run.
Explain THREE (3) appropriate ways of handling conflicts. Provide relevant
examples. (10 marks)
Adit baru sahaja ditukarkan ke pejabat cawangan lain sebagai pengurus projek.
Beliau menyedari bahawa semasa pelaksanaan projek, terdapat banyak konflik
dalam pasukan di peringkat teknikal dan interpersonal. Dia tahu bahawa jika
konflik ini tidak diselesaikan dengan segera, projek itu mungkin terjejas dalam
jangka masa panjang.
Terangkan TIGA (3) cara yang sesuai untuk menangani konflik. Berikan contoh
yang berkaitan.
(10 marks)
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MMEH 2073 PROJECT MANAGEMENT SEMESTER OCT 2021
Question 3
Company ABC is a growing company. Due to the recent expansion which occurred
by the acquisitions in 8 different countries, ABC now works with 3 different ERP
(Enterprise Resource Planning) systems. The result is that they don’t have a
common computer language in the company, and this prevents them from using out
global presence to receive bulk discounts, lower logistical expenses and shipment
tariffs.
Based on the above statement, discuss the ABC’s approach to meet the objective of
continuously improving the efficiency, reducing costs and capitalizing on the global
presence. Provide relevant examples. (10 marks)
Syarikat ABC ialah syarikat yang sedang berkembang. Disebabkan pengembangan baru-
baru ini yang berlaku oleh pengambilalihan di 8 negara berbeza, ABC kini berfungsi
dengan 3 sistem ERP (Enterprise Resource Planning) berbeza. Hasilnya ialah mereka
tidak mempunyai bahasa komputer biasa dalam syarikat, dan ini menghalang mereka
daripada menggunakan kehadiran global untuk menerima diskaun pukal, perbelanjaan
logistik yang lebih rendah dan tarif penghantaran.
Berdasarkan pernyataan di atas, bincangkan pendekatan ABC untuk memenuhi objektif
meningkatkan kecekapan secara berterusan, mengurangkan kos dan memanfaatkan
kehadiran global. Berikan contoh yang berkaitan. (10 marks)
4
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MMEH 2073 PROJECT MANAGEMENT SEMESTER OCT 2021
Question 4
Risk is defined as “Hazards or events that provide unwanted effects or
disadvantages”.
(a) Identify the types of risk that may typically occur in a construction project,
from the concept phase through to the handover of the completed project. (2
marks)
(b) Risk Management Planning is used to minimise risk on projects. State the steps
to be taken to develop a Risk Management Plan. (5 marks)
(c) What is the critical path of a construction project and what information is
required to construct a critical path method flow chart? (3
marks)
Risiko ditakrifkan sebagai "Bahaya atau kejadian yang memberikan kesan atau keburukan
yang tidak diingini".
(a) Kenal pasti jenis risiko yang biasanya berlaku dalam projek pembinaan, dari
fasa konsep hingga penyerahan projek yang telah siap. (2markah)
(b) Perancangan Pengurusan Risiko digunakan untuk meminimumkan risiko ke atas
projek. Nyatakan langkah-langkah yang perlu diambil untuk membangunkan Pelan
Pengurusan Risiko. (5 markah)
(c) Apakah laluan kritikal projek pembinaan dan apakah maklumat yang
diperlukan untuk membina carta aliran kaedah laluan kritikal? (3
markah)
END QUESTION/ SOALAN TAMAT
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