General Troubleshooting

Problem Possible Cause Remedy

Three-phase power monitor tripped Check correct phasing of incoming power

Check supply voltage, amperage of each leg,

Compressor overload
contactor and wiring, overload set point
Compressor will not start
Compressor contactor Replace if faulty
PLC output card Replace if faulty
Contact Customer Service Department for
Compressor failure
assistance
Low refrigerant charge Contact refrigeration service technician
Refrigerant leak Contact refrigeration service technician
Compressor suction service valve
Low refrigerant pressure Open valve all the way
partially or fully closed
Low refrigerant pressure sensor Replace if faulty
PLC input card Replace if faulty
Plugged condenser Clean condenser
Insufficient condenser water flow (TXW Make sure chiller is installed in accordance
models only) with recommendations in this manual
High condenser water temperature
Maximum temperature is 95°F (35°C)
(TXW models only)
Condenser water regulating valve (TXW
Replace if faulty
High refrigerant pressure models only)
Compressor discharge service valve is
Open valve all the way
fully or partially closed
Refrigerant circuit overcharged Contact refrigeration service technician
High refrigerant pressure sensor Replace if faulty
PLC input card Replace if faulty
Low flow through evaporator Adjust flow to proper level
Freezestat control Check for proper setting and replace if faulty
Freezestat
Thermistor Replace if faulty
PLC input card Replace if faulty
Check to make sure chiller is properly sized
Process load too high
for process load
Coolant flow through evaporator is
Adjust flow to proper level
outside of normal operating range
Insufficient cooling (temperature
continues to rise above set Insufficient condenser cooling See High refrigerant pressure
point) Refrigeration circuit problem Contact refrigeration service technician
Thermocouple Replace if faulty
PLC input card Replace if faulty
Low coolant flow through evaporators Adjust flow to proper level
Check to make sure chiller is properly sized
Overloading of chiller capacity
Erratic temperature control for process load
Thermocouple Replace if faulty
PLC input card Replace if faulty
Oil line service valve is fully or partially
Open valve all the way
closed
Contact Customer Service Department for
Oil filter plugged
High differential oil pressure assistance
Contact Customer Service Department for
Low oil level
assistance
PLC input card Replace if faulty

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 Problem Possible Cause Remedy
Temperature responsive valve Contact refrigeration service technician
Oil temperature sensor Replace if faulty
High oil temperature Contact Customer Service Department for
Low oil level
assistance
PLC input card Replace if faulty
Temperature responsive valve Contact refrigeration service technician
Discharge temperature sensor Replace if faulty
High discharge temperature Contact Customer Service Department for
Low oil level
assistance
PLC input card Replace if faulty
Control power not available at power Check for power at power supply, check
No LEDs are illuminated on PLC
supply control transformer
Check communication cables for correct port
Loss of communication connections. Check that selector switch is in
Display not updating information run mode.
PLC fault Cycle E-stop switch
Temperature values unsteady or
Loose thermocouple wire connections Tighten terminal screw
out of range
Thermocouple fault indicated on Open circuit in thermocouple wiring or
Replace thermocouple
operator display bad thermocouple
Check status of COMM LED and refer to LED
Communications (COMM) fault Indicators section and verify cable
connections
Verify that terminal and controller are set at
“No active nodes found on Baud rate not set properly
same baud rate
network” (No communication
Controller is not in run mode Place controller in run mode
with SLC or PLC controller)
Terminal node and maximum node
Verify node number settings
numbers are not correctly set
Call the Customer Service Department for
Controller fault
assistance
Screen objects do not function PLC fault Cycle control power
Application file name appears as
Application is invalid or may contain an Download application again or download new
******* on Terminal Information
error application
screen
Area on touch screen appears One of the tubes in the backlight has
Replace backlight tube
dark burnt out
Correct power is not applied Verify power connections
Touch screen interface is in Screen Contact Customer Service Department for
Saver mode assistance
Screen objects are not visible
Contact Customer Service Department for
Backlight lamp is not on
assistance
Backlight lamp is burnt out Replace backlight

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