Training

Need
Analysis
By: Rolando Tobing
Maret 2024

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BIODATA
Nama : Rolando Tobing
Jalan Manggis V No.24 P.BSP
Lubuk Pakam

0821-6777-5062

[email protected]

andotobing86

Rolando Tobing

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Agenda

• Organizational-based Need Analysis

• Job Competency-based Need Analysis
Tiga Tipe Training • Person Competency-based Need
Needs Analysis Analysis

• Organizational-based NA
• Job Competency-based NA
Metode dan
Tahapan dalam • Person Competency-based NA
Melakukan:

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Organizational-based Need
Analysis

Analisa kebutuhan
pelatihan yang didasarkan
pada kebutuhan strategis
perusahaan dalam
merespon dinamika bisnis
masa depan
Corporate Strategy

Kebutuhan strategis
perusahaan dirumuskan
dengan mengacu pada
dua elemen pokok :

Corporate Values

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Tahapan dalam Org-based
Need Analysis

Corporate Strategy

Faktor Kunci Efektivitas dan

Keberhasilan Organisasi

Corporate Values

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Contoh : 7 Faktor Kunci Keberhasilan Perusahaan

1. Planning
2. Communication
3. Teamwork
4. Excellent Service
Faktor Kunci 5. Learning
Efektivitas dan 6. Leadership
Keberhasilan
7. Development
Organisasi

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Contoh : 7 Faktor Kunci Keberhasilan Perusahaan

7 Faktor ini di-ases untuk

1. Planning mengidentifikasi pada faktor
2. Communication apa perusahaan masih
3. Teamwork mengalami kekurangan yang
4. Service paling besar, dan karenanya
5. Learning Climate perlu di-prioritaskan
6. Leadership pengembangan
7. Development pelatihannya.

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 Job
Competenci
Job Competencies-based Need
es-based

Analysis adalah analisa kebutuhan
pelatihan yang didasarkan pada
Need profil kompetensi yang
dipersyaratkan untuk setiap

Analysis posisi/jabatan

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Job Competencies-based Need Analysis

Identifikasi Profil Memilih Modul Training

Kebutuhan Kompetensi yang Relevan sesuai
Tiap Jabatan dengan Kebutuhan
Kompetensi

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COMPETENCY IDENTIFICATION PROCESS

Clarify
Competency Validate,
Organizational
Identification Refine and
Strategy and
Process Implement
Context

• Analyze Work Role and Process

• Gather Data via Behavior Event Interview and
Focus Group
• Conduct Benchmark Study

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TRAINING MATRIKS UNTUK POSISI
MANAGER

Position Competency Relevant Training

Competency Description Modules
Requirements
Managers • Seeks information about the real, underlying Strategies to Create
needs and expectations of the customer Customer Satisfaction I
• Translates customer expectations into (cover all description
Customer action steps items)
Satisfaction • Proposes actions to meet or exceed
customer satisfaction
• Looks for long-term benefits for the
customer and initiates action plans

Problem Solving • Analyzes and examines data needed to Creative Problem

& Decision define problems or identify solutions Solving and Decision
Making • Seeks additional information outside of Making I (cover all
immediate environment to make decisions description items)
• Makes decisions that impact his/her own
work
Teamwork • Takes risks in trusting others by sharing Building Productive
responsibility, getting involvement and Teamwork I (cover all
cooperation from multiple parties description items)
• Values and respects individual differences
and provides opportunities for all to
contribute
• Participates in team’s goal setting and
problem solving
• Involves others in the process to make them
a part of the team and assists other team
members in completing their assignments

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Training Matriks untuk Tiap Posisi

Service Excellence

Building Productive
Motivation Training
Effective Leader 1

Effective Leader 2

Creative Problem
Training Title

Communication

Seminar Series
On Becoming

On Becoming

Achievement
for Customer

Management

Professional
Productive

Teamwork
Strategic
Solving
Series
Position Managerial Competency

Communication Skills V

Leadership V
Teamwork V
Supervisor
Achievement Orientation V

Customer Focus V
Job Functional Skills V

Communication Skills V

Leadership V

Teamwork V

Achievement Orientation V
Manager
Customer Focus V
Strategic Thinking V

Problem Solving & Decision Making V

Job Functional Skills V

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 Analisa kebutuhan
pelatihan yang
Person
didasarkan pada gap Compet
(kesenjangan) antara
level kompetensi yang
encies-
dipersyaratkan based
dengan level aktual
karyawan (individu)
Need
Analysis

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Person Competency-based Need Analysis

Competency Assessment

Current Required
competency level competency
of the employee level for certain
position

Competency Training and

Gap Development
Program

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 Contoh : Competency Requirements
untuk Training Manager

Level Kompetensi 1 – basic

Managerial yang
Competencies Dipersyaratkan 2 – intermediate
Collaboration 4 3 – advance
Problem Solving 4 4 – expert
Leadership 3
Planning and Organizing 3
Functional Competency
Training Need Analysis
Skills 4
Training Material
Development 4
Training Delivery Skills 4
Training Evaluation Skills 4

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Contoh : Competency Requirements
untuk Training Manager
Training Skills
Understanding of the learning process principal and ability to analyze training needs, develop training
materials and curriculums and deliver training effectively
1/Basic 2/Intermediate 3/Advance 4/Expert
Understands training Identifies training needs Examines current training Develops training Training
needs analysis and based on competency needs and proposes curriculum for Needs
training requirement profile and functions in revisions if any functions in PT. XYZ Analysis
analysis process PT. XYZ Skills
Collects relevant Develops training Examines current training Revises and Training
data/information in materials/modules along materials/modules in order provides inputs for Materials/
developing training with training instructions to ensure achievement of improvement Modules
materials/modules and provides technical training objectives towards training Development
guidance in design and materials/modules
development Coaches and
teaches others in
developing training
materials/modules
Identifies various Differentiates media and Examines the media and Develops creative Training
training media and techniques training techniques which are training media and Delivery Skills
techniques which are suitable for suitable for particular techniques for
Understands particular audience/ customer, which will different types of
advantages/ situation/ condition results in achievement of training
disadvantages when objective, high level of Actively coaches
applicable comprehension and others (“Training for
satisfaction of the Trainers”) on training
audience media and
techniques
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Contoh : Competency Requirements
untuk Training Manager
1/Basic 2/Intermediate 3/Advance 4/Expert

Observes Delivers training with Delivers training Coaches others in Training

characteristics of supervision independently delivering training Delivery
effective training Provides logical answers and provides Skills
delivery to questions related to the constructive feedback
topics being delivered and areas for
improvement

Identifies strengths and Monitors how learning is Determines ways to Training

weaknesses of a taking place measure changes in Evaluation
training session behavior and
interprets on bottom-
line results

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Kuesioner Asesmen Kompetensi
Competency Assessment Form
1 = basic; 2 = intermediate; 3 = advance; 4 = expert
Functional Competencies 1 2 3 4
Training Need Analysis Skills

An ability to conduct a proper training need analysis and create a

comprehensive training plan based on the results of need analysis

Training Material Development

An ability to formulate training objectives and training outline; and then
create a complete training material/manual based on the stated
objectives

Training Delivery Skills

An ability to deliver training programs and create an effective learning

process for participants

Training Evaluation Skills

An ability to conduct training evaluation to understand the impact of
training program on participants' performance; and to formulate
improvement recommendation based on the evaluation results

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Kuesioner Asesmen Kompetensi

Hasil
Managerial Competencies Asesmen

Collaboration 4

Problem Solving 4

Leadership 3

Planning & Organizing 2

Functional Competencies

Training Need Analysis Skills 3

Training Material Development 3

Training Delivery Skills 4

Training Evaluation Skills 4

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Managerial Level yang Aktual
Competencies
Collaboration
Dipersyaratkan
4
Level
4
GAP
0 Compet
Problem Solving 4 4 0
ency
Gap for
Leadership 4 3 -1
Planning &
Organizing 3 2 -1
Functional
Competency
Training
Training Need
Analysis Skills 4 3 -1
Manager
Training Material
Development 4 3 -1
Training Delivery
Skills 4 4 0

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Competency Gap for Training Manager

Managerial Competencies GAP

Collaboration 0

Problem Solving 0

Leadership -1

-1
Training and
Planning & Organizing
Development
Functional Competency Program

Training Need Analysis Skills -1

Training Material Development -1

Training Delivery Skills 0

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Selesai

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 Thank You
I hope that after reading my portfolio, readers will be
interested in my background.

https://www.linkedin.com/in/rolando -tobing-98514277/

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