QuocHor CONG HOA XA AOL CHU NGHIA VIET NAM
~— -'Ty do- Hanh phic
Luft 9: 1972023/QHI5
LUAT
BAO VE QUYEN LOLNGUOI THRU DUNG
(Can ct Hid phip rude Cong hia xa héi chit nghia Vigt Nam;
Qude hei ban henh Lat Béo v8 quyén loi ngs tg dig
Chung
NHUNG QUY BINH CHUNG
itu i. Pham vi ditu chink
aft ny quy dish v8 nguyéa to, chin sich io vé quyén ii nut ita
dng; uytn vA nga vy oda ng iu dng; tech nhigm ela t che, ef hn
kink doanh di vii ngabi gu dings hoat dng bio véquyén lg ngudi tea ding
cia co qun, 18 ch; gid quyét anh chip gita ngudi teu ding va 8 che, c&
nan kinh doanb; quin ly na mabe vé bio vé quyén li ngudi teu ding,
idu 2. Bd twomg Sp dung
1. Newbi tu ding
2.8 che, nn knh doanh,
3. Mittin T8 gude Vigt Nam; t8 chit chin tr =x hi.
__ 408 che chin tr x gi ~nghé nghidp,t8 chic x hi b chit x hi -
nghé nghigp (sau day goi chung 1a t6 chite xi h6i) tham gia béo vé quyén loi ngudi
tiga ding
5. Co quan, t6 chire, 4 nhin trong nude va nude ngoai 6 lién quan dén,
bio vé quyén loi nguoi tién dig.
Ditu 3. Gi
‘Trong Lu§t nay, cdc tir ngit duéi day duoc hiéu nhu sau:
1. Ng sé ding Wing mua sr dng sin phir, hing hoa, ich vy cho
tn ich i ing sinh ost eae nn, ia inh, equ, che va kg vi
‘mye dich throng mai.
2. T6 chite, cd’ nhan kink doth 1a td chite, of niin thye | lién tue mot,
ingt sb hoe tte cfe'sing dogn cia qué trinh tr i tu, sin xudt én tu tha sin
a ac a ce a
bao gim:2
4) Thuong nbn theo quy dinh eda Luft Thuomg mais
») Cé nhan host dng thuomg mai de lp, thudng xuyén, khong phai ding
gj kin doanh,
3. Thing tn etic ngued i cing bao gan théng tin c6 nin eba ngudi tiga
ding, théng tin vé qué trinh mua, sit dyng sin phém, hang héa, dich vu ciia ngudi
tien ding va thdng tin Khe lién quan dfn giao dich git ngudi tiéu ding va t8
cite, e4 niin kin dosnh,
4. San phim, hing héa eb Khuyét ttf sin phim, hing h6a khéng bio dim
‘an tod cho nguoi tiu ding, e6 kha ning gay thi hai cho tinh mang, ste khée, ti
sin cia ngudi tiga ding nhung chua phit hign duge khuyét tt ti thoi diém sin
phim, hang héa duge cung edp cho ngudi tigu ding mie di sin phim, hing hoa d6
duge sin xudt theo ding teu chudn, quy chudn ky thugt hign hanb, bao gim:
4) Sin phim, hang héa sin xusit hing logt eb Kuyt tt pt sin er thigté
kg thus;
) Sin phim, hing hée dom 1 c6 khuyét tft phét sinh tir qué trinh sin xult,
ché bién, vin chuyén, hm git va sir dung;
©) Sin phim, hing héa tidm dn nguy oo gly mét an todn trong qui trinh at
dung nhung khéng ¢6 huéng din, cinh bio day di cho ngudi tiéu ding.
5. Gio djch a giao dich chsge thye higntrén khOng gian mang, phuong
tiga dign tirhode phueng tign Khic ma ngudi tiga dimg khéng duoc kiém tra, tiép
‘xt true tiép véi sin pafim, hing héa, dich vu true khi tham gia giao dich.
6. Cung edp dich vu lién tue la vige cung cp dich vy c6 thot han tir 03
thing tr én hoc khéng xéc dinh thoi han,
7. Bin hang tree 18 chit, e& hin ki doanh chi dng tgp fn
nnguditgu ding, giithigu sin phim, hing ho, dich wy & bin, eung edp cho
ngudi tigu ding, bao gdm che hinh thive sau dy:
4) Ban hang tn ca la host dng bin sin phém, hing héa, cung cp dich
‘vu tai noi 6, noi lam vige ota ng tigu ding;
vy Bau hang da cit hogt dng bén bing lia thong qua mag tw of han
tham gia gdm nhieu ci, nhibu nhénb, trong d6 cf nbfin tham gia drge husg hoa
bog, tdn thing vi Ii fch kinh e khde tr kée qua bin hing héa cia minh va cba
cénhin khic trong mang hugs
©) Bim hing kbing tai dja diém giao dich thudmg xuyén IA host dng
thigu, bin sin phim, hing héa, cung cp djch vy tai ede dja diém khong pha Ih dia
diém ban sin phim, hing héa ob éjnh, gi6i thigu,cung ofp dich wythung xuyé.
8. Giao dich de thit bao giao dich tir xa, cung cp dich vy lién tye va
‘bin hing tng tgp gta tb che, cd nin knh doaah vi nguditigu ding.3
9. New e6 dink hucéng la chayén gia, ngudi ob uy tin, ned duge x8 hGi
chit trong Tinh vue, nginh, nghé cy thé theo quy dinh eta Chin phi.
10. Tiéu ding bén vig a vige st dung sin phim, hing hbo, dich vu dip img
sme dich tgu ding, sink hoat ca cd nbn, gia dinh, co quan, t6chite mgt eéchbigu
qui, déng thoi gldm thigu cde the dng tiéu cue ve mdi truémg, Kinh t8 ~ x3 bot
ida 4, Quyda cia nguéi titu ding
1, Duge bio dire anton tinh mang, ste khod, danh dy, nhn phim, uy in,
{ai sin, bio vé théng tn, quyén, loi {ch hop phép Khe khi tham gia giao dich, it
ddyng san phdm, hing béa, dich vy do t6 chite, cd nha kinh doanh cung cép.
2. Bye cung cp a don, cing t,t ig Hén quand gio dhs théng
tink tdi, chin xéc, ay a v8 stn phi, hing hd, ch ve, ni dung lao dich,
ngudn géc, xut xir sin phim, hang héa, dich vy va vé t8 chitc, c4 nbn kinh doanh.
3. Lia chon sin phim, hang héa, dich vy, t8 chite, cé nhin kinh doanh theo
nhu edu, digu kign thye té cia minh; quyét dinh tham gia hoc khéng tham gia
‘giao dich; théa thufn céc n6i dung giao dich véi 16 chic, ¢& nhin kinh doanh;
duge cung cfp sin phim, hing héa, dich vy ding véi ngi dung dt giao i.
4, Gép ¥ v6it8 chit, cf nhén kinh doanh v8 gi, cht lugg sin phim, hing
‘ha, ch vy, phong eéch phye vu, phuomg thie giao dich va ndi dung ign quan dé
sao dich gta ngudi tig ding va t chit, cé nhin kinh dan,
5, Yeu cdu t6 chit, e4 nbn kinh doanh b8i thudng thigt hai khi sin phim,
‘hang h6a o6 khuyét t, sin phém, hing héa, djch vu khong phi hgp tiéu chun,
uy chudn kj thust, kong béo dim an todn, do Iuémg, s6 eng, khOi long, et
Iemg, eng dng, gi, n6 dang khéc theo guy dinh cia php Iufthode Kh di
‘Gi ding iy, thing bie, ong bb, nim yét, quing clo, gi6i thi, giao kat, cam
cede t6 chit, 4 nn kinh doanh,
(6. Tham gia xy dmg chin sch, php lut vé bao vé quyéa loi ngui ti ding,
7. Khia nai, 8 cho, Khoi kign hofe d8 nghi 18 chic x hoi khdi kign 48 bio
‘vé quyén Igi cba minh theo quy dinh cita Lu@t ny va quy dinh khae ea php ludt
26 lén quan.
8, Duge tir vin, hd tro, huéng din vé kién thite va k¥ ning tiéu ding sin
phim, hang héa, dich vy. .
9, Duge tgo diéu kign Iya chon m6i truimg tiéu diing linh manh va bén ving.
0. Buige bio vg khi sit dung dich vu efing theo quy djnh cia Luft nly va
de ola php Luft e6 Higa quan.
11. Quydin Khe theo quy dinh eta php Tut
itu 5, Nehia vg cia ngudi tidu ding
1. Kid tra sin phim, hing hoa trade khi nbn theo quy dink cia php hut
guy di4
Iva chon teu ding sin phim, hing héa o6 ngubn ge, xu x16 ring,
2. Tidu ding king vi pham php ult, khéng tri véithuin phong my tue
ago de xh, khong xm phgm da lich qube gia, dn te a ich cOng cng,
khng gy nguy hai dén tinh mang, st khbe, i sin ea minh vi ca ngudi ke.
3. Tun thi i@ukig, hung dén vin chuyen, bio quin, sir dung sin phim,
hing héa, dich vy; quy dinh vékiém dinh, bio vé moi tudng, teu ding bén ving
theo quy din eb php lu,
4. ‘Thing tin kip thai, ehinh xe cho ea quan nhi mute 18 cht, e& hn &
lign quan ki phat hignsin phim, hing ha, dich va Tu hnh rn th tena kone
bio dim an toin, ay hit hei hoge de doa gay tit hai dn tinh mang, ste koe,
danh dy, nhin phim, wy tn, ti sin cia ngubitéu ding; hin vi eta t chi, e&
nn kinh doanh xm phy dén quyén, lpi fch hgp phap eta ngubi teu ding
5. Chu rch higm vé vig ean ep Khdng chin x4 hoe kg dy ds
vé thong tn lin quan an gio dich gita ng teu ding va t8 chic, ef nin kin
oan theo quy dinh cia php lust.
6. Nghia vp ke theo quy dinh ea php ut.
idu 6. Nguyén the bio vé quydn Ipi ngudi iéu ding
1. Bio vé quyn oi ngs tiga ding la trich nhigm cia Nh mide, t chic,
cd nhéin va toan xa hdi,
2. Quyén, Ii ick hop phip cia ngudi tu ding duge cong ahén, tn rong,
bio dim va bo v8 theo quy dinh eta phip ui
3, Bio vé quyn igi ngustigu ding pha dre chi dng thy him kp thi,
c6ng bing, minh bach, ding php Iu.
4. Host dng bio véquyéa loi gui iu ding khdag dye xam pham dén
Igiich cia Nha nude, quyén oi ch hep phép eta 16 chic, ef hn inh doanh vi
16 chi, nha thie
5. Bio dim cng bing, bin ding, Khéng phan bigt v8 eid, ye nguyen,
ng vi pham phép lit, khdng tri véithudn phong mg tye vi dgo te x4 gi
trong giao dich gitia ngudi tigu dig va 6 che, cé nhan kinh doanh,
Digu7. Chinh sich cia Nhi nude v8 bio vé quyén Ipi nguii tu ding
1. Tao didu kia thugn loi 48 ngudi tiéu ding, ov quan, tS chit, e& nh
Kae thue bien dy ai quyén, nghia vu va phat huy st chi: dng trong hoat dong
tio vé yen lo natu ding; khuyén khich, tn vinh ng tu ding, t cc,
can kh tham gia bio ve quyén li nguditiéu dng.
2, Kiya kc, hi try 8 che, ef hn kinh doanh ngign et, mg de,
phéttién koa hee, cfg ngh vi dBi méi sing to tong hoat dng bio ve quyen
loinguei teu ding.s
3, Tao digu kigm thu loi huy d@ng ede ngudn Ive dau tu eo si vt chit
phat trién nhin le cho eo quan, t6 chic thye hin cng téc bdo ve quyén loi new
figu ding vi co quan, tb etic o6 Fién quan; Khuyén Khich, diy manh xi hoe
cng tie tu vin, hb tr tuyén truyén, phd bign chin séch, php lu, kiéa ttc,
Ihuéng dn ky nang v8 bio vé quyén loi nguéi tiga ding.
4. Bio véquyén oi ngui iu ding gin voi thie dy thye hh kink doanh
6 trich nhigm, da dang héa eéc kénh phan phi hign dai, xy dumg nén kinh 18
Ae lfp, tr hi
5, ay manh héi nhép, mér rong hgp the quée té, chia sé thong tin, kinh
trong vige bao vé quyén loi ngudi tiéu ding.
6, Nang cao dgo dc kinh doanh, hinh thank van héa tiéu ding an toin, vB
rnin lank mani va béa viing; xirly nghiém, kip thi eéc hanh vi-xm pham quyéo
Joi ngudi tien ding.
7. Thite diy sin xuit va tiéu ding bén vimg, bao gdm cic host dng sau day:
2) Khuyén khicy thc dy duty, sin ult, hu théng, phn phd, wut ku,
np khd sin phim, Hing héa, dich vy, Ong ngh thin thiga mi trving hudng
én kinh té xanh, kinh té tudn hodn nhiim ning cao loi ich cia ngudi tiéu ding;
1b) H6 tro 5 chic, of nin tng dng, pt trén Khoa hoe, cdng nehé tién
ti, ma 96, mi vech, tray xudt nguén gée éé sin xult, cung cép sin phim, hang
hhéa, dich vy an toan, bio dm chit luong, nfng cao ning lise can tran ota sin
phim, hang héa, dich vu;
©) Tham gia chit ng va e6 trich nhiém vio ede host dng thi dy sin
veult, tidu ding bén ving cita kha ve va thé gid.
‘Didu 8. Bio vé quyén Igi ngwdi tidn ding a8 bj tén thong
1, Ngudi tigu ding dé bj tén thuong la ngudi tiéu ding ob kha nding chju
-nhidu tie déng bit igi v8 tép of thong tin, ie kde, ti sin, gi quySttranh chap
tai thdi diém mua hode sir dung sin phim, hang héa, djch vy, bao gim:
a) Newb cao tudi theo quy dinh cia phép lugt vé ngudi cao tudis
'b) Naw Khuyét tt theo quy inh ofa phip luft v8 nau khuySt tt;
©) Tré em theo guy dinh ca phi Iugt v8 tré em;
d) Nabi din te thidu 56; ngud sinh sng tai ving dBng bdo din te thidu
56 va mién ni hai do, ving c6 dieu kign kinh té - x hi khé kin, ving e diéu
ign kink & - x8 nid big kh6 kn theo quy din cia php lua;
{Phy nit dang mang thai hotc nudi con dui 36 thing tubis
‘6) Ngudi bj ben hid nghéo theo quy dinh eva phép lu;
) Tinh vign hp nghéo theo quy dinh eba php fut
gi6
2. Vige bio ve quyén toi nga tid ding df bj tin thuomg due the hién
aur sat
a) Nau tiéu ding d8 bj tén thyong duge bic dim ede quyén ea ngudi
tiga ding theo quy dh cia Lut nay va ede quyén,chinh sich tin theo quy
dinh kine cia php luit olin quan;
b) Té chic, e4 hn kinh doanh chi dng, ty ehjutrich nigm t8 che the
hign quy din ti khoén 3 Bidu nay;
©) Khi nguoi tga ding dé bj tén thuemg 06 yéu cds duge bio vé kém theo
china ct ligu ching minh minh la ngudi iu ding a8 bj tn thong va ve vige
uyén Igi ca minh bj xm pham, 18 chive, ef nn kinh doanh pha ten tiép
ni, vi kg chuyén yeu cfu eda mgd tu ding eho bn thi ba gi
aut, te rung hep bén tht ba do 06 nghia vy ién quan, Tring bgp tc
ii quyét yeu clu cia nguai tgu ding dé bj tén thuong, t chic, e@ nhan kinh
loan phi tr 16% bing vin bn, trong dé néu 6 cn er php I vi su kn phi
hhgp véi ni dung chinh sich d& cng b6 theo guy dinh tai khodn 3 Digu ni
4) T8 chic, e rn kiah doanh phi bi thing tig ai theo quydinh cia
hip ust v8. din sy cto nga teu ding d8 bj én thuong tong tung hyp cho,
tirchdi ia tén hog t ch tip nbn, xy yeu ebu cia ng tiéu ding theo guy
dinh ta dit e khodn ny,
4) Co quan quia IY nha nude vé bio vé quyén loi ng tig ding 18 ce
chin 2 i, che bhi Bo im ute ip, ae Y yeu ch cba
ng tiéu ding 48 bj én thong vi bung dn ng dng bj tn thcong
ung clip cée ching et, igu v8 vig quyén Ii eta minh bi xim pham;
€) Ca quan gun ah nav bio v uy na ti ding, 1b ci
chinh trj - x4 hi, 16: bite x4 hi cé trich nhiém huéng dan,
1 vi pham i vi bee, nin kinh doan rong qué inh 8 che thy hia
‘rich nhigm quy dinh i khodn 3 Bigu ndy phd hop vi him quyén theo quy dh
cia phi tt.
3. Khi giao dich véi ngudsi tiéu ding dé bj tén thuong, tb chite, cd nhan kinh
doanh cé trach nhiém sau diy:
8) Bo dim vig the hin quyén ea ngudi tid ding d bj tb thong
trong qué trinh mua bin sin phém, hing héa, cung cp dich va theo quy diah
tia phi loft;
) Ap dung ca ché git quyée ki ma, ran chp theo quy dinh eia php
Jugt phi hep v6itimg di tuong ngui tie ding dé bi ton thuong:
€)Khdng due ci gi guy yu ca dug io v8 ota ng
48 bn thaomg.quy éinh ta dine khodin 2 Diu nay do kc bie
chi vit, phong tue ip aun;
tidy ding1
4) Chéng kj thi, phin biét di xtr, loi dung yéu té dé bi tén thuong aé
xm pham quyén, Igi ich hop phép cia ngudi tiéu ding trong, qua tinh thye
higa giao dich;
4) Xay dung, ban hinh trnh ty, thi tye, phuong thie ho¥e bign phip phi
hop véi timg d6i tong gud tigu ding d& bj wba throng a8 bio dim quyén khiéa
nai, yéu cu gidi quyét tranh chip va céc quyén khée ota ngudi tiéu dling 43 bi
ton thuong;
©) Xay dime, ofp nit, c6ng khai cho nguéi tiéu ding df bi tin thuong ede
‘adi dung quy djnh tai Khon nay theo hinh thie miém yét tai try sd, dja diém kinh
dloanh hoge ding ti tré trang thong tin dign wt, phn mm img dng (néu e6) va
‘io tgo, tap hudn cho ngwai lao dng cia minh vé cée n6i dung a6.
“Trach nhigm quy inh tg diém ny khéng bit bude dp dung dBi vi ef nhn
hhogt dng thurong mai die lip, thuing xuyén, khéng phai dng ky kinh doank;
oan nghigp nb, siéu nhé theo quy dinh eta php lut, tr trang hp doanh
nnghigp dé thu hign giao ch quy dinh tsi Chuong IM eda Lut niy;
1g) Tréch nhigm bhie theo quy éinh cia Lagt ny va quy dinh khée eta phép
Jug e6 ign quan,
‘Didu 9. Bao vé quyén Igi ngudi tiéu ding trong giao dich véi ch man
hoat dng thuong mai dge Kp, thug xuyén, khong phi ding ky kink doank
1. Cénbin host éGng thug mai de lp, thing xuyén, khong pha ding ky
kkith doan theo quy dh eta Lut ny chi phi thye hign ee trch nhigm sau diy:
a) Bio dim an teain, do lug, s6 long, khoi long, chit hugng, cong dung
cola sin phim, hing héa, dich vy ma minh bén, cung ep cho ngudi tiéu ding;
'b) Khéng duge dan, cung cp cho ngui tiéu ding cic logi sin phim, hang
hhéa, djch vy tel php lu, trai v6i thudn phong my tye va dgo die xz his
©) Cung elp chi xée, dy di théng tin v8 sin phim, hing héa, dich va ma
minh ban, cung ep cto ngudi tiéu ding;
4) Dé hing hés cho ngudi tiga ding hoe tr atin va na a ng hn
tirngudi ti8u ding trong truing hop hang héa do minh bin, cung cfp khng bio
dim an toin, do hing, 9b Ingng, khdi huong, chit lngng, cong dung nh thong
tin ma minh cung ed:
4) Chép hanh quyét din thu héi sin phim, hing hoa trong tru’mg hop sin
phim, hing héa do minh ban, cung ep thude dign pha thu hdi; chju chi phi d&
{iéu hiy sin phém, hing héa trong truimg hop sin phim, hing ha phii iu hy
theo quyét dinh cita c# quan 6 tham quyén;
¢) Trach nlaigm khéc theo quy dinh ela Chinh phi
2. Cain ctr vo quy ‘cia Lugt nay va quy dinh khac cita php luat 06 Tién
‘quan, Chinh phi quy dinh chi tiét vige bao v8 quyén Ioi ngudi tiéu ding trong8
sao dich véi cénhfn hoat dng thong mai dbe fp, thm xuyén, khong phi
dling i kinh doaah,
3. Cin ct vio uy dinh céa Lugtniy, quy éinh eda Chin phi va didukién
cu thé cia dia phon, Uy ban nhn dn edp xi, ban quan i cho, khuthuomg mai
trién khai thu ign ef bia php cit thé 48 bao dim an toin, do fudmg, 8 huong,
khdi huang, chit ing ci sin phim, hing ha, dich wu va bio-vé quyén, lei feh
hop phap khéc cho ngudi tiéu ding khi mua, sir dung sin phdm, hing héa, djch
via ef nhan hoat dng thuong mi de ip, hung xyén, khong phil ding ky
kin doanh,
1. T8 chic, cf nin kin doanh bj nghiém cfm thy hign ec hin vi su dy:
2) Lia 66 hose gy nh lin cho newb tiéu ng thdng qua viée eung cp
iieaasinie, GNEMAPEN ata vi fe rog sf dng ms
day: sin phim, hing hia, djch vu ma t8 chic, e4 nhin kink doanh ban, cung cp;
uy tin, kha niing kin doan, kha nding cung ep sin phim, hing héa, dich vy cia
16 chit, ef nhin kinh doanh; ngi dung, dic diém gieo dich gitia ngudi gu ding
wa oc fsa nh does Nok nh, yt, iS
“quan nha nude e6 thim quyén vé sin phim, hang héa, dich vu hoge té chic,
niin kin doaaks;
+b) Quay réi nguii tiéu diing théng qua hanh vi tiép xe trye tigp hoje gién
tiép trai voi ¥ mudn cla ngudi tiéu ding 4é gidi thigu vé sin phim, hang héa, dich
‘vu, t8 chite, od nhin kinh doanh, 8 nghj -hgp ding hole ¢6 han vi khiéc
way cin tr cOng vige, sinh hogt binh thung cia ng tiéu diing;
©) Ep bude ngudi tiga ding mua sin phdm, hing héa, dich va tréi véi ¥
‘mun cia ngubi iu ding théng qua vige chye hign hinh vi ding vi lye, de doa
ding vi lye hogc hank vi kiée 6 tinh cht trong ty;
4) ip bude ngudi tiéu ding thanh todn cho sin phém, hang hoa, dich vy da
ccung efp ma khong c6théa thugn true véi ngudi tigu dings
4) hoge d6i lai sin phim, hang héa, dich vy cho
gwd ee ee ‘chic, of nhan kink doaul
©) Khong dn bi, tet ai tién hog ddi lai sin phim, hang héa, dich vu cho
ngudi tigu ding do sin phim, hing héa, dich vy khéng ding véi ding kj, thing,
bio, cng b6, nim y&, quang co, sii thigu, pio két, cam kat ea t8 chic, cf
niin kinh doanh;
#8) Binihtro, gan én sin phim, hing hoo, dich va Ki giao hing, cung cép
dich vu cho ngudi tigu ding;
1) Khéng théng bio trade, hdng eéng Khai cho ng tigu ding vige tat
try cho ngutie6 anh haem dud mot inh thc 8 st dng hinh anh, lei kihuyén,°
invyén nghi cia neudi ny nh sc tin thong mai hod Khuyén khich ng
tiga ding mua, si dungsin phim, hing héa, dich ws
i) Nafin cin ngudtida ding kiém ta vé sin phim, hing hbo, ich wy tee
‘trudng hgp phap luat cé quy dinh khéo;
19 Yeu clu ngubitéu ding pai nua thém an phe, hing a, dich vy nit
1a ddukign bitbuge dé gine két hop ding te vi ¥ mudn cia ngubi tien dings
1) Quy in di khodn king doe php ti Bib 25 oda Lat ny trong hap
ding sino ket v6i ngs téu ding, hop dg theo méu, didu kgn giao dich chung;
‘menial ch fA hy te fn eta
‘ding tri quy dinh cia phap Tust.
2. Té chir, cé niin bin hing da edp bj nghiém cm thue hia ede hanh vi
sau diy:
a) Yéu cdu ngudi khdc phii dt ege, ndp mot Khodn tide hoffe mua mot s6
Jugng hang héa nht dinh d8 tham gia bén hang da cép;
') Cung ofp thn tin gia di, gly nhdin cho nguai teu ding, ef ain
‘ham gia bin hang da ep;
‘c) Kinh doanh theo phuong thire da cdp khong c6 gidy chimg nhén ding ky
hhogt d6ng bin hing da cp t chirehoat dng gidithigu v8 host dng kin doanh
theo phueng the da cip LhGng 06 gidy ching nin dng kj hoat dng bn hing
acti
<4) Kinh doanh theo phurong tit da cp 46 v6i dich vy ho¥e hinh the Khe
‘khong phai lA mua ban hing hoa, trir ung hop phdp lugt c6 quy djnh khéc;
<4) Phit trio mang ud bn hing da cép khong cya tn giao dich mua bin
hing héa;
2) Thu hig hin vi quy dinh igi khodn 1 Bigu ny.
3, Té chite, cd ahan kink doanh thigt Ip, vn hin, cung cfp dich va nén
“tang s6 bj nghiém cam thye hign cde hanh vi sau day:
a) Ep bude hois ngn can ngudi tiéu dling ding ky sit dung hode st dung
nén ting s0 trang gian khéc nhu Ia diéu kign bat buge dé str dung dich vy;
'b) Han ché quyén ia chon ota ng iéu dng thong qua vige sip xép wa
‘én va chon sin phim, hing hée, dich vy gita cdc tb chit, ed nhn kinh dosnh
‘cung cp trén nén ting s6 ma khéng eéng khai tiéu chi Iya chon;
©) Sit dung bige php nein hin ti bode i
_phin hoi, dénh gid cin ngudi tieu ding vé sin phim, hing ha, djeh vu, t8 chit,
‘én kinh doanh trn nén tng s6, tr truemg hgp phn hi, doh gid vi phar
uy ink ela php lui, tai dy die xf hoi,0
"hi iat che 8 hi tham gia bio v9 quyén loi nga tiga ddngs
46) Nein cin ngrbi tiéu ding g@ bd phn mém, img dung cdi dt sn ma
kg dh hing. dé inning KF tht co bin gp nén tng 96 vn hin Binh
{hem hog bude ng tga ding ci dt phn mém, img dmg kém theo én nn
ting 38;
¢) Thye hign hanh vi quy dinh tai khoan 1 Digu nay.
4. TB chic, e& shin bi nghiém efi loi dung vige bio v8 quyen loi naw
tu ding xm pham gi ch ea Nha née, quytn, oi fch hop pip ob bch,
cd ahin kine.
5 Chinh phi quy din chi it khodn 2 Bidu ny.
ilu 11, Yéu chu co quan nha nue xi vi pham phip 1u8te6 lig
quan aén quyén loi ngudi tiga ding
1, Trang hop phét hign hin vi vi pham php ludt v8 bio vé quydn lgi
gui tgu ding va quy dinh Khic cia phip ust v8 quyén Ioi ngudi tea ding,
nguii tiéu ding, «6 chi, e& nhin c6 liga quan 6 quyén yéu clu trye tip hode
bing vn bin dén eo quan nh made 06 thim guy 48 diye ity theo guy diah
ci php ut.
2. Cu quan nh aude 06 thm quyén of tich nhigm tip nhdn va git quyét
yéu chu cia ngudi tu ding, té chic, of nn 6 ln quan theo che ning, nhigm
‘vy, quyéa han va linh we drge phn edn,
3. Tring hap eo quen quin ly nha nude v8 bio v@ quyén loi naw tgu
dang nhgn duge yéu chu quy dinh tai khodn 1 Bidu niy thade linh vee gun ij
eta eo quan nha née ha ti oS tréch nim chuyén yeu cl dén co quan dé vi
thong béo cho nau titu ding, chic, ed nhino6 lién quan bist
4, Ngutititu ding, 18 chic, ef nin o6 fén quan 6 tric nhigm cang ofp
«hong tn, bing chimg v8 hn vi vi pham php ut ca chi, cl nin inh doanh
ib 12, Hop tie quée trong bio vé quyéa loi ngudi tiga ding
1. Hp te qué trong bio vé quydn loi ngudi ga dng dye the hign
teen nguyen the ton tong die lp, chit quyén, toan ven Hanh thé qué ia, khong,
‘can thigp vio eéng vige ni b6 cla nhay, binh ding va cing eé loi, phi hgp véi
Hin php, php Int cua Vigt Nam va dda ue qubeté ma nude Cg hn hi
cia mea Vigt Nam athinh ign
2. Tring hop aude Céng hia x hoi chi nghia Vigt Nam chu phi a
thanh vign cia didu uée quée té 6 lin quan thi vige hop téc quéeté trong bio v8
quyén Ioi ngudi tigu ding duge thye hign theo nguyén tic c6 di 6 lai nhung
khong duge tri véi Hign phép, php Iuét cla Vigt Nam va phi hgp v6i phap ludt,
tap quin qué
3. Pham vi hgp tie quéc té trong bao vé quyén loi ngudi tiéu diing bao gmMm
tham vin, wao di thng tin, ti liu, tgp nh va gid quyét tanh cbf, xt
hhh vi vi phan quyén gi ng iu dig hofe host é9ag hop tae qube if phi
hp khée theo quy din eda phap fugt Vige Nam va diéu ube quée t& mi nude
(COng hoa xii h6i chi nghia Vigt Nam la thanh vién,
‘pidu 13. Ngty Quyén cha ngwéi tiée ding Vidi Nam
1. Ny 15 thing’ hing dm a Ney Quydn ba ngudi iu ding VietNam.
2. Chin phi quy dinh viget8 chic thy hign ee host Gng hung mg
Ngay Quyén cita ngudi tiga ding Viet Nam.
‘Chwong Ht
eee ae
1.Té cho, c4 niin kin doank phi béo dim an ton, do luémeg, s6 lung,
hii lagng, chit krgng cdng dang sit phim, hing héa, dich vy bin, cang ep cho
gui tiéu ding theo ding ni dung da dang ky, thing bo, cng b6, niém yet,
quing céo, gidi thigu, giao két, cam két hoge theo quy dinh cia php lugt.
2. Té chit, ef nhim kinh doan phi inh béo sin phim, hang ba, dich vu
6 kha ning ely mt an todn, dn hung xu én tinh mang, sic Khe, ti sin cba
nnaudi tiéu ding va thing béo vé ede biga phap phing ngiva theo quy dinh cia
php bgt,
‘piu 15. Bio vf thong tin cia nguditiéu dime,
1. Té che, end inh doanh ty minh hoge by quyén,thué ben thirba thye
Fn vigethathp, utr, sing, chinh sia e€p nt, hiy bo thong tin ela ngbi
{ida ding phii bio dim an todn, an ninh théng tin cla ngubi tiéu ding theo quy
inh cia Ludt nay va quy djnh khdc cba phép lugt 6 lién quan.
2. ‘Truong hop t chi, of nhfn kinh doanh iy quyén hoje thué bn thitba
tye hign vigc thu tip, ha tr, sir dang, chinh sia, cp nb, iy thong tin eta
nub teu ding Ui phi dave sy dng. ¥ eta ngudi Su ding. Vigo dy quyén hoe
‘thué bén thir ba phai duge thye hign bing van ban, trong 46 quy dinh r6 pham vi,
‘tréch nhiém cia méi bén trong viée bio v¢ théng tin ciia ngudi tiéu diing theo quy
inh cia Lugt nay va quy dinh khde cia phap lugt 6 lién quan.
3, Tring hop ngudi tiga ding thye hign gieo dich thong qua bén tht ba
‘thi bén tht ba o8 trich nkigm bio v6 thing tn cia ngubi teu ding theo quy din
‘cua Lugt nay va quy dinh khéc eila phap Iut c6 lién quan.
Diu 16, Xiy dyng quy tic bio vg thing tin cita ngui tiéu ding
1. Tri truémg tip php lu c6 quy dinh kde, chit, ef nin kinh doenB
‘ha thjp, hm tr, st dung thong tin eta ngudi gu dig pha xy dmg quy the bdo
¥§ thong tin dp dung chung cho nguditgu dng véi ede ni dung sau dy
2) Mye dich thu thi thing tn;
b) Pham vi sir dyng thing tins
©) Thai han law tt hing tng
4 Bin php bio vé thn tn, bio dim anton thong tin ea ngud eu ding,
2. Noi dung quy dinhtgi Khon 1 Diéu nay phai duge t8 chic, ef nha kin
doanh cng kai theo bish thi nim y6t vi rd nin thy ta tr sé da did kinh
doanh vi ding ti trén tang thng tin din i, phn mean img dung (nu 6), 90 dda
ign 8 ng ida ding tip fn tre hoge ti tdi dim th thp thong tn
‘Bigu 17. Thong bao khi thu thép, sir dung thong tin cia ngudi tu dang
1.76 chit, cé nin kinh doanh phii thing béo 15 ring, cdng khai, bing
hinh thie phi hop v6i ngudi tgu ding ve mye dich, pham vi thu thép, sk dung
thong tin, thoi han Inu ir théng tin eda ngudi iéu ding trae Kh the hign va
phi duge ngudi tigu ding dBng y, rr truimg hep quy dinh tai Khodn 3 Biéa nay
2. Té chit, c4 nkin kinh doanh phi thit lp phueong thie 6 rang &é ngudi
tiéu ding lua chon pigm vi thong tin dBng ¥ cung edp vi bay 8 sy ding § hoe
laxing dng y, tre truéng hop quy dinh tgi khoin 3 Diéu nay, diém b va dim
khoin 3 Dida 18 cia Lust ny.
3.76 chit, ef nln kinh doanh khéng phiichye hign nga va quy inh ta
khodn 1 Bigu ny trongtrug hop thu thip thdng tn d duge nguti id ding cng
Xai ogc trubng hop kie theo quy din ea php ut
Digu 18. Sit dung thong tin cia nguii tu ding
1, Trude khi t5 chic, c4 nhin kinh doanh thay dBi mye dich, pham vi st