E-Bill User Guide

FINRA's financial system, E-Bill, enables entitled users to view financial details of the
FINRA Flex-Funding Account and Renewal statements, review and pay invoices, and
view disbursement statements. The system supports electronic bank and card
payments, automated payment setup (i.e., AutoPay) and email alerts. Additionally,
authorized users can review, export, and save their financial transactions as
reports.

E-Bill Availability

E-Bill is available Monday to Friday, 7 a.m. to 10 p.m. ET and Saturday, 8 a.m. to 6

p.m. ET.

Questions about E-Bill?

Call the FINRA Support Center at (301) 590-6500 or submit a support request in
FINRA Gateway.
Table of Contents
Contents
E-Bill User Guide .....................................................................................................................1
Table of Contents ....................................................................................................................2
Access E-Bill ...........................................................................................................................3
Access E-Bill ........................................................................................................................3
Set Up FINRA Gateway E-Bill Widget ..................................................................................4
Navigation on E-Bill .................................................................................................................5
Wallet ......................................................................................................................................6
Wallet – Save New Bank Account ........................................................................................6
Wallet – Save Card ..............................................................................................................7
Wallet – Remove Saved Account(s) .....................................................................................8
Flex-Funding Account ..............................................................................................................9
Flex-Funding Account – Account Details ..............................................................................9
Flex-Funding Account – Add Funds.................................................................................... 12
Flex-Funding Account – Affiliate Transfer ........................................................................... 14
Flex-Funding Account – AutoPay ....................................................................................... 15
Flex-Funding Account – Refunds ....................................................................................... 17
Flex-Funding Account – Reports ........................................................................................ 19
Flex-Funding Account – Alerts............................................................................................ 20
Invoices ................................................................................................................................. 21
Invoices – Review Open Invoices ...................................................................................... 21
Invoices – Pay Open Invoices ............................................................................................ 23
Invoices – Review Closed Invoices .................................................................................... 25
Invoices – AutoPay ............................................................................................................ 26
Invoices – Alerts ................................................................................................................. 28
Charge Code Lookup ............................................................................................................ 29
Renewal Account ................................................................................................................... 30
Renewal Account - Account Details .................................................................................... 30
E-Bill Terminology .................................................................................................................. 33
Access E-Bill

There are several ways to access E-Bill in FINRA Gateway

(https://gateway.finra.org/).

Access E-Bill

1. Via the left nav icon:

1. Note: This icon appears solely for users with E-Bill entitlement.

2. Via the E-Bill Widget:

1. Real-time information is provided with the E-Bill widget.
2. The data points within the widget are contingent on entitlement.
Set Up FINRA Gateway E-Bill Widget

1. Log in to FINRA Gateway and select Dashboard Settings.

2. Select the E-Bill Widget.

3. Click on Apply Widgets.
Navigation on E-Bill

1. The top-level navigation bar provides access to all E-Bill features.

2. The secondary navigation bar provides access to the features available for the
top-level navigation selection. For example, in the screenshot below, the
secondary navigation bar displays options available for the Flex-Funding
Account, which was selected on the top-level navigation bar.
Wallet

The E-Bill Wallet is an optional feature that eliminates the need to re-enter payment
information for every E-Bill transaction. FINRA does not retain any information
regarding your bank account or cards. All information is forwarded and stored with
the payment provider.

Wallet – Save New Bank Account

1. Navigate to the Wallet section.

2. Select US Bank Checking Account.
3. Enter Bank Account Information.
4. Accept the Terms and Conditions by checking the checkbox next to the
FINRA E-Bill Program Agreement and Terms of Use. Declining the Terms and
Conditions will prevent you from making your payment.
5. Click Submit to submit the request or click the Cancel button to cancel the
transaction.
1. Do not close the browser until the transaction has been completed.
2. The system will display a message after the request has been
processed successfully.
Wallet – Save Card

1. Navigate to the Wallet section.

2. Select Card.
3. Enter Card Information.
4. Accept the Terms and Conditions by checking the checkbox next to the
FINRA E-Bill Program Agreement and Terms of Use. Declining the Terms and
Conditions will prevent you from making your payment.
5. Click Submit to save the card information or click the Cancel button to
cancel the transaction.
1. Do not close the browser until the transaction has been completed.
2. The system displays a message after the request has been processed
successfully.
Wallet – Remove Saved Account(s)

1. Navigate to the Wallet section.

2. Select the account to manage.
3. Click on Remove to remove the saved account.
4. Save Payment Methods can be used to add a new account.
Flex-Funding Account

Flex-Funding Account – Account Details

E-Bill users can use the Account Details page to view account activity.

1. Navigate to the Flex-Funding section.

2. Navigate to Account Details section.
3. Current Status: This displays the real-time status of the Flex-Funding
Account.
1. Estimated Balance: This balance may be subject to additional
transactions that are not reflected due to overnight processing. The
estimated balance reflects the net of last posted balance, any funds
deficient transactions, and pending transactions.
2. Last Posted Balance: This balance includes transactions posted to the
account. Transactions are posted during overnight processing; please
refer to www.finra.org/filing-reporting/e-bill for the processing
schedule.
3. Funds Deficient Transactions: Registration/exam requests are held
until there are sufficient funds in the Last Posted Balance to pay for all
funds deficient transactions.
4. Pending Transactions: Transactions submitted via E-Bill and
CRD/IARD that have not yet been posted to the account will display as
pending transactions. Pending checks and wires are not included.
Pending transactions are generally posted during the next overnight
processing cycle and then reflected in the Posted Balance. Click the
Account Details button to show additional account information, fee
transactions and payments, access filters and create views with
custom date ranges.
4. Historical Activity: You can review account activity in this section. The
feature defaults to displaying the last 30 days, but there is an option to
choose a custom date range.
5. Activity: The Activity tab contains transaction detail information about
CRD/IARD fees, deposits, reallocations, and other withdrawals.
6. Fees: Within the Activity tab, daily CRD/IARD fees are consolidated into one
row with the number of fees included in parentheses. To view the details of
each fee transaction for a particular day, click on the Fee Transaction link. A
Fees tab with the specific date will open. Fee details, such as description and
individual name, will appear.

7. Sort: The columns can be sorted by clicking the column name. An arrow
appears denoting if the sort is ascending or descending.
8. Filter: The columns can be filtered. Three lines appear denoting the filter
availability by hovering on the column name. Note: Filters work with the data
displayed based on the date range selected.
9. Export: Account detail information within the Activity, Fees and Specific Date
Fees tabs can be exported to an Excel file by right-clicking on the grid and
clicking Export.

10. Print: The contents of the Account Details page can be printed using the
default browser print option.
Flex-Funding Account – Add Funds

E-Bill users can fund the Flex-Funding Account. When funding FINRA accounts
through E-Bill, the only valid payment option is ACH or an Affiliate Transfer. Credit
Card payments are not accepted.

1. Navigate to the Add Funds section.

2. Enter a payment amount.
3. The system defaults to using saved accounts for submitting a Flex-Funding
payment. (The E-Bill Wallet feature can be used to add or manage a saved
account.)
4. The system also allows using a new account for submitting a payment to
fund the Flex-Funding Account.
5. Accept the Terms and Conditions by checking the checkbox next to the
FINRA E-Bill Program Agreement and Terms of Use. Declining the Terms and
Conditions will prevent you from making your payment.
6. Click Submit to submit the request or click the Cancel button to cancel the
transaction.
1. Do not close the browser until the transaction has been completed.
2. The system displays a message after the payment has been processed
successfully.
3. The system sends an email notification regarding the transaction.
4. Firms can use funds from a successful transaction made by 9 p.m. ET
for transactions the next business day. The user can review
Transaction Activity for E-Bill payments at any time.
Flex-Funding Account – Affiliate Transfer

E-Bill users can request a funds transfer from the organization’s Flex-Funding
Account to an affiliated firm(s)’s Flex-Funding Account. This feature requires users
to have the E-Bill Flex-Funding Reallocation entitlement and the firms must
be affiliated on Form BD and/or Form ADV. Transfers may be requested only for
accounts with a sufficient balance.

Note: All transfer requests submitted before 9 p.m. ET are evaluated against the
originating firm’s estimated balance. If successful, the transfer is made during the
next overnight processing cycle.

1. Navigate to the Affiliate Transfer section. The Affiliate Transfer page is

displayed. A list of Affiliated Firm Org ID and Firm Names are displayed.
2. Input the transfer amount for each firm.
3. Click the Submit button to submit the request, click the Cancel button to
cancel the transaction.
1. Do not close the browser until the transaction has been completed.
2. The system displays a message after the payment has been processed
successfully.
3. The system sends an email notification regarding the transaction.
4. Firms can use funds from a successful transaction made by 9 p.m. ET
the next business day. The user can review transaction activity in E-Bill
at any time.
Flex-Funding Account – AutoPay

E-Bill users can automatically fund their FINRA Flex-Funding Account with the
AutoPay feature. Based on the parameters, E-Bill will automatically initiate a
payment on the user’s behalf using the user’s saved ACH account information.

1. Select the AutoPay tab.

2. Enter the deposit amount and the threshold amount.
3. The system defaults to using saved accounts for submitting a Flex-Funding
Account payment each time this page is accessed.
4. Use the Wallet feature to add or manage a saved account.
5. Accept the Terms and Conditions by checking the checkbox next to the
FINRA E-Bill Program Agreement and Terms of Use. Declining the Terms and
Conditions will prevent you from making your payment.
6. Click Submit to submit the request, click the Cancel button to cancel the
transaction.
1. Do not close the browser until the transaction has been completed.
2. The system displays a message after the request has been processed
successfully.
3. The system sends an email notification regarding the transaction.

7. Review your AutoPay once the AutoPay has been set up.
8. Reconfigure your AutoPay by deleting the existing subscription and creating
a new one.
Flex-Funding Account – Refunds

E-Bill enables entitled users to request refunds from their Flex-Funding Account.
Refunds may be requested only from those accounts with a sufficient balance. The
FINRA Finance Department will evaluate your refund request and, if approved, the
refund check will be mailed to the mailing address in CRD.

Note: The refund check will be made payable to the firm and mailed to the address
of record. Most refund requests should be processed within 10 business days of
receipt except during the Annual Renewal Period, which lasts from mid-November
through mid-January, when refunds are not issued. The refund process resumes in
January.

1. Navigate to the Refunds section.

2. Select Request Refund from Flex-Funding Account.
3. Enter the refund amount.
4. Enter a description. Provide a detailed description for the refund request and
any additional information that will help expedite the request. The maximum
character limit is 500.
5. Click Submit to submit the requestor click the Cancel button to cancel the
transaction.
1. Do not close the browser until the transaction has been completed.
2. The system displays a message after the request has been processed
successfully.
3. The system sends an email notification regarding the transaction.
6. Previous refund requests within the last 30 days are listed below the Refund
Requests section. If there were no requests in the last 30 days, the message
"No Refund requested in the last 30 days" is displayed.
7. To request a refund for charges accessed in error, please click on the link
next to the refund type for further instructions.
Flex-Funding Account – Reports

Financial transactions are available as downloads in the Reports tab.

1. Navigate to the Reports tab.

2. Configure the parameters for generating the report.
3. Click on the desired report type to generate either a PDF or CSV document.
4. Retrieve generated report in the grid below. The reports generated in the last
30 days are available.
Flex-Funding Account – Alerts

Alerts can be set up to deliver an email notification to the user upon the occurrence
of the configured event.

1. Navigate to the Alerts tab.

2. Check the checkbox to receive alerts and uncheck to stop receiving alerts for
the configured parameters.
3. Click Update to submit the request.
1. Do not close the browser until the transaction has been completed.
2. The system displays a message after the request has been processed
successfully.
Invoices

Invoices – Review Open Invoices

The Pay Open Invoices section displays the type of invoices that are open, the
number of invoices per type and the total amount due with a cumulative total for
invoices and amount due.

1. Navigate to Pay Open Invoices section.

2. Review Open invoices.
3. Sort: The columns can be sorted by clicking the column name. An arrow
appears denoting if the sort is ascending or descending.
4. Filter: The columns can be filtered. Three lines appear denoting the filter
availability by hovering on the column name. Note: Filters work with the data
displayed based on the date range selected.
5. Export: Account detail information within the Activity, Fees and Specific Date
Fees tabs can be exported to an Excel file by right clicking on the grid and
clicking on Export.
6. Print: The contents of the Account Details page can be printed using the
default browser print option.
7. Underlying transactions like Pending and Posted activity on an invoice is now
available along with the invoice.
8. A PDF file of the invoice is available under the Invoice column
9. Transaction Details is available under the Transaction Details column.
Invoices – Pay Open Invoices

1. Current Open Invoices: This displays real-time open invoices count and
amount.
2. Navigate to Pay Open Invoices section.
3. Review Open invoices.
4. Select invoice(s) to be paid.
5. Enter appropriate payment amounts.

6. Click Payment Options to submit the request or click the Cancel button to
cancel the transaction.
1. Do not close the browser until the transaction has been completed.
2. The system will take you to a payment page.

7. Review the invoices that need to be paid from the previous screen.
8. The system default is to pay invoices using saved accounts. The Wallet can be
used to add or manage a saved account.
9. Invoices can also be paid by selecting to use a new bank account, a new card,
or the Flex-Funding Account (which requires the Reallocation entitlement) to
submit a payment.
10. Check the Terms and Conditions checkbox next to the FINRA E-Bill Program
Agreement and Terms of Use. Declining the Terms and Conditions will
prevent you from making your payment.
11. Click Submit to submit the request or click the Cancel button to cancel the
transaction.
1. Do not close the browser until the transaction has been completed.
2. The system displays a message indicating the payment has been
processed successfully.
3. The system sends an email notification regarding the transaction.
4. The user can review invoice payments in E-Bill at any time.
Invoices – Review Closed Invoices

The Closed Invoices section displays the details of closed invoices or invoices with a
credit amount.

1. Navigate to the Closed Invoices section.

2. Review Closed Invoices.
3. Sort: The columns can be sorted by clicking the column name. An arrow
appears denoting if the sort is ascending or descending.
4. Filter: The columns can be filtered. Three lines appear denoting the filter
availability by hovering on the column name. Note: Filters work with the data
displayed based on the date range selected.
5. Export: Account Detail information within the Activity, Fees and Specific Date
Fees tabs can be exported to an excel file by right clicking on the grid and
clicking on export.
6. Print: The contents of the Account Details page can be printed using the
default browser print option.
7. Underlying transactions like Pending and Posted activity on an invoice is now
available along with the invoice.
8. A PDF of the invoice is available under the Invoice column
9. Transaction Details are available under the Transaction Details column.
Invoices – AutoPay

E-Bill users can set up AutoPay, which will automatically pay their invoices. Based
on the parameters, E-Bill will automatically initiate a payment on the user’s behalf
using the user’s saved ACH account information.

1. Select the AutoPay tab.

2. Choose from the available Invoice Types. If an invoice is not available, it is
because it has been previously set up or the invoice type is not available for
the firm.
3. Select the frequency by determining how many days after the invoice’s
generation date it should be paid.
4. Choose a previously-saved payment method.
5. Saved payment methods can be managed using the Wallet function.
6. Select the Terms and Conditions checkbox next to the FINRA E-Bill Program
Agreement and Terms of Use. Declining the Terms and Conditions will
prevent you from making your payment.
7. Click Save New Request to submit the request and Cancel to cancel the
transaction.
1. Do not close the browser until the transaction has been completed.
2. The system displays a message after the request has been processed
successfully.
3. The system sends an email notification regarding the transaction.
8. Review your Saved AutoPay once the AutoPay has been set up.
9. Reconfigure your AutoPay by deleting the existing subscription and creating
a new one by navigating to your saved AutoPay subscriptions.
Invoices – Alerts

Alerts can be set up to send the user an email when a particular invoice type is
available or past due.

1. Navigate to the Alerts tab. Alert options are configured by invoice type.
2. Select an alert checkbox to receive an email when a new invoice becomes
available. To stop receiving alerts, uncheck the checkbox.
3. Alerts can also send an email when an invoice is a defined number of days
past due. Select from the dropdown list to configure this alert. Resetting the
dropdown to display Select will disable this alert option.
4. Click Update to submit the request.
1. Do not close the browser until the transaction has been completed.
2. The system displays a message after the request has been processed
successfully.
Charge Code Lookup

1. Navigate to Charge Code Lookup.

2. Review Charge Codes.
3. Sort: The columns can be sorted by clicking the column name. An arrow
appears denoting if the sort is ascending or descending.
4. Filter: The columns can be filtered. Three lines appear denoting the filter
availability by hovering on the column name. Note: Filters work with the data
displayed based on the date range selected.
5. Export: Account detail information within the Activity, Fees and Specific Date
Fees tabs can be exported to an Excel file by right clicking on the grid and
clicking Export.
6. Print: The contents of the Account Details page can be printed using the
default browser print option.
Renewal Account

Renewal Account - Account Details

Broker-dealer and investment adviser firms use the Renewal Account to submit
payment for Preliminary Statement and Final Statement assessments during the
Annual Renewal Program. This functionality remains available in the legacy system
but will be updated and moved to the new E-Bill platform in the coming months.

1. Date Range: Choose a Renewal period from the dropdown menu.

2. A summary view of the pertinent renewal information and options will

appear for the selected Renewal Program Period.

3. Obtain the most recently-published statement for the selected Renewal

Period by clicking the View Statement button.
4. Renewal Balance: This figure is an estimate and may be subject to additional
transactions that are not reflected due to overnight processing. The
estimated balance is the net of Renewal fees and any deposits, withdrawals,
and pending transactions.
5. Preliminary/Final Fees: This displays the Preliminary or Final Statement
renewal fees assessed to the firm.
6. Deposits/Withdrawals: These are fund additions or deductions that have
been processed.
7. Pending Deposits: This amount reflects transactions submitted via E-Bill that
have not yet been processed. It does not include pending checks and wires.
Pending deposits are generally processed during the next overnight
processing cycle and then reflected in the Deposits.
8. Activity and Fees Tabs: The Activity tab contains transaction detail
information about fees, deposits, reallocations and other withdrawals. Within
the Activity tab, fees are consolidated into one row with the number of fees
included in parentheses.

9. To view the details of each fee transaction for a particular day, click on the
Fee Transaction link. A Fees tab with the specific date will open next to the
Fees tab. Fee details such as description and individual name will appear.

10. Filters Filters are available for the Activity, Fees and the
Date Specific Fees tabs. Click the Apply All button to implement a filter sort
based on the filters selected. A white rectangle will appear around column
headings that are sorted using filter options. Use the Clear All button to
clear the fields. Click Close to close the filter options. Note: Filters are
working with the data displayed based on the date range selected.
11. Sorting: All columns can be sorted ascending or descending by clicking on the
column name. A triangle will appear next to a column that has been sorted,
either pointed upward or downward to indicate an ascending or descending
filter, respectively. The default sort is descending.
12. Export: Account detail information within the Activity, Fees and Specific Date
Fees tabs can be exported to a .csv file. Navigate to either the Activity or Fee
tabs, or select a specific fee date tab. Click the Export button adjacent to the
Show Filters icon. Please note that export is limited to 35,000 records.

13. Print: The contents of the Account Details page can be printed using the
Print Page link.
E-Bill Terminology

1. Flex-Funding Account – The Flex-Funding Account is the primary account in

which firms deposit funds for day-to-day registration transactions to occur or
invoices be paid.
2. Renewal – Financial activity related to the annual renewal program, including
the Renewal Statement and historical renewal payments.
3. Sufficient Account Status – Projected Balance of firm's Flex-Funding
Account is $0.01 or more. Sufficient status is indicated by a positive number.
4. Deficient Account Status – Projected Balance of firm's Flex-Funding
Account is $0.00 or less. Deficient status is indicated by a negative number. If
the firm's account balance goes below $0.00 at any point throughout the day,
the firm's account status will become Deficient, and fees will not be
processed until the account becomes Sufficient again.
5. Estimated Balance – This is an ESTIMATE ONLY and may be subject to
additional transactions that are not reflected due to overnight processing.
Estimated Balance is the net of Last Posted Balance and any Funds Deficient
Transactions and Pending Transactions.
6. Estimated Balance Status – The Estimated balance status is defined as
Sufficient or Deficient and is dependent on the running balance.
7. Last Posted Balance - This balance includes transactions posted to the
account. Transactions are posted during overnight processing – please refer
to www.finra.org/ebill/ for the processing schedule.
8. Funds Deficient Transactions - Registration/exam requests that are held
until there are sufficient funds in the Last Posted Balance to pay for all Funds
Deficient Transactions.
9. Pending Transactions - Transactions submitted via E-Bill and CRD/IARD but
not yet been posted to the account. Pending checks and wires are not
included. Pending transactions are generally posted during the next
overnight processing cycle and then reflected in the Posted Balance.
10. Beginning Balance – Posted balance at the beginning of selected date
range.
11. Ending Balance – Posted balance at the end of the selected date range.
12. Deposits – Deposits made into the Flex-Funding Account.
13. Fees – Day-to-day registration transactions
14. Withdrawals – Any funds withdrawn from the firm's Flex-Funding Account
that are not related to the CRD/IARD.