EZYSAVE+ ACCOUNT

TERMS AND CONDITIONS

NO LINES WHEN YOU’RE ONLINE! OPEN AN EZYSAVE+ BY MAYBANK ACCOUNT TODAY!

EzySave+ is a digital savings account that can be opened FULLY ONLINE without going to the branch.
You only need to provide the required information and share your documentary requirements from
GCash through the EzySave+ program.

1. FEATURES AND BENEFITS

 No initial deposit required
 No maintaining balance & annual fee
 Earn interest with a minimum balance of P0.01
 Enjoy free ATM withdrawal from ANY Bancnet ATM in the Philippines
 Withdraw from any ATM worldwide carrying the Visa Logo (subject to applicable fees)
 Pay for goods and services using your Maybank Visa Debit Card (subject to applicable fees)
 Enjoy free life insurance coverage of up to Php1,000,000 subject to qualification
 Easily manage your account anytime and anywhere via Maybank Internet and Mobile banking

2. ELIGIBILITY AND REQUIREMENTS

 Must be 18-80 years old
 Must be a Filipino citizen
 Must have any one of these valid Government IDs:
o UMID
o Driver’s License
o SSS ID
o Passport
o Postal ID
o PRC ID
o HDMF (Pag-ibig) ID
o National ID/Philsys ID
o ePhilID (Paper)
 Must be a fully verified GCash accountholder
 Must submit via GCash app an image of 3 specimen signatures signed on a piece of paper

3. OPENING YOUR EZYSAVE+ ACCOUNT

You agree that your EzySave+ account may be opened subject to the approval of Maybank Philippines,
Inc. (“Bank”) after necessary verification of the applicant’s identity and/or authority to open an account,
and that you can only open and maintain one (1) active EzySave+ account.

4. ACCESSING AND MONITORING YOUR EZYSAVE+ ACCOUNT

You will receive an Internet Banking (IB) Access number and First Time Activation Code (FTAC) to register
your EzySave+ account in Maybank Internet and Mobile Banking via your registered e-mail and mobile
number respectively, if you do not have an existing account and access to Maybank Internet and Mobile
Banking yet. You may register through www.maybank.com.ph or through the Maybank2U PH app.

You can enjoy the following features and benefits after successful registration:
o View account details and transaction history
 o Transfer funds from your account to other accounts or banks real-time
o Pay your utilities, credit cards, and other bills
o Load your mobile prepaid accounts
o Apply for a Time Deposit account

Transactions made using Maybank Internet and Mobile Banking are subject to applicable fees.

You can learn more about Maybank Internet and Mobile Banking by visiting www.maybank.com.ph or
calling the Customer Care hotline at (02) 8588-3888. We may suspend your use of these channels for
violations of the Maybank Internet Banking Terms and Conditions. Please visit www.maybank.com.ph for
the terms and conditions.

If you find any discrepancies or unauthorized transactions, please report immediately to GCash Customer
Service and/or Maybank Philippines Customer Care. We will consider your transactions valid if we have
not received feedback from you within thirty (30) calendar days from transaction date.

5. FUNDING YOUR EZYSAVE+ ACCOUNT

You may fund your EzySave+ account by depositing through Maybank branches nationwide. You may also
receive incoming funds from other Maybank Philippines accounts, other local banks and international
banks, subject to an aggregate deposit limit (defined as the total deposits you can make in your account
from the time your account is opened).

You acknowledge that upon account opening, your EzySave+ account will be on “restricted status” and
shall have an aggregate deposit limit of Php100,000.00. Should your EzySave+ account reach this limit,
any new deposit transaction will no longer be processed. To remove this restriction, please call our
Customer Care at (02) 8588-3888 to complete the Know Your Customer (KYC) verification process using
the information you have provided during your account opening. On specific instances, you may need to
visit your Maybank branch of account to complete the KYC verification process. Once your account has
successfully completed the KYC verification process, the aggregate transaction limit of Php100,000.00
will no longer apply.

6. TRANSFERRING FUNDS FROM YOUR EZYSAVE+ ACCOUNT

You may transfer funds from your EzySave+ account to other Maybank Philippines accounts, other local
banks and international banks, subject to the following fund transfer aggregate limits:
 Limit of Php50,000 per account per day via Gcash
 Limit of Php50,000 per account per day via Maybank Internet and Mobile banking to other banks
 Limit of Php100,000 per account per day via Maybank Internet and Mobile banking to another
Maybank Philippines account
 No Limit via Maybank Internet and Mobile banking to own MPI account

7. DEBIT CARD AND PIN MAILER REQUEST AND DELIVERY

To request for a Maybank Visa Debit Card for your EzySave+ account, you must have a minimum deposit
amount of Php 10,000.00* at the time of your request. This request may be made by calling Maybank’s
Customer Care or by visiting any Maybank branch.

Your debit card can either be delivered to your registered residence address or picked up at your
requested Maybank branch, subject to the Bank’s delivery or card pick-up process.
If your debit card is unclaimed after 90 days from the date of notification pertaining to the unsuccessful
delivery of your debit card and/or PIN Mailer, it will be destroyed. After the card is destroyed, you agree
that you need to request for a debit card replacement subject to a fee.

*This is effective starting 01 January 2024; prior 01 January 2024, the minimum deposit amount for debit card
requests is Php 1,000.00.

8. NAME TO APPEAR ON DEBIT CARD

You can nominate the name to appear on your debit card as long as it is within the Bank’s processes
and/or procedures, upon your request for a debit card.

Example:
Complete Name: Juan Dela Cruz Reyes
Name to appear: JUAN REYES

You agree that the name must be the same as your registered name in Maybank’s records and must not
be any other names or aliases.

9. ACTIVATING AND USING YOUR DEBIT CARD

Your Debit card will be delivered inactive. To activate, please follow the instructions in your Maybank
Visa Debit Card welcome pack.

You may use your Maybank Visa Debit Card locally at BancNet affliliated ATMs and internationally at Visa
affiliated ATMs.

You may also use your Maybank Visa Debit Card to pay for goods and services wherever BancNet and/or
Visa is accepted as long as the balance is sufficient for the payment being made. You agree that the bank
has the right to limit and decline your transactions for security reasons and for online transactions, the
bank shall not be held liable for any undelivered goods or non-performance of services, defects, damages
and after-sales, and/or disputes between accountholders and seller/service provider arising from such
transaction.

There may be fees and charges for the use of non-BancNet affiliated ATMs and/or international ATMs and
terminals.

10. REPORTING YOUR LOST OR STOLEN DEBIT CARD

You must report lost or stolen EzySave+ Debit card to Maybank Customer Care at (02) 8588-3888
immediately. To request for a debit card replacement, you may call Maybank Customer Care or visit any
Maybank branch. You agree that requests for debit card replacement is subject to a fee.

11. REPLACING YOUR DEBIT CARD

In case you are unable to use your Debit Card due to damage, or defect, you may visit any Maybank
branch to request for card replacement, subject to applicable fees.

12. PROTECTING YOUR EZYSAVE+ ACCOUNT

Your account information, debit card information, internet and mobile banking information are strictly
confidential. You are deemed to have sole access to your account and you are absolutely prohibited from
disclosing, giving or making available to any person for use under any circumstances, your account
information, debit card information, internet and mobile banking information; Maybank shall not be
liable for any breach of this obligation by you.

For security reasons, you shall take the necessary steps to prevent the discovery of your account, debit
card information, internet and mobile banking information by any unauthorized person.

You shall immediately notify the bank if you suspect or recognize any unauthorized access or transaction
in the account, debit card or internet and mobile banking account.

13. AVAILING YOUR LIFE INSURANCE

Your EzySave+ account comes with a free life insurance of up to Php1,000,000.00. To qualify, your
Average Daily Balance (ADB) must be at least Php50,000.00. Insurance coverage is 2x of your previous
month’s ADB up to Php1,000,000.00.

To request for a copy of the master policy or process an insurance claim, you may visit your branch of
account. Insurance claim will be subject to review and approval. To learn more about the Save n Protect
feature of your account, you may visit
https://www.maybank.com.ph/en/personal/deposits/savings/save-protect-savings-account.page. For
further information, you may call Maybank Philippines Customer Care at (02) 8588-3888.

14. FEES AND CHARGES

You may view the updated fees and charges in the Maybank PH website. The Bank shall release
notification/s 60-days prior the effectivity of any changes to the fees and charges.
 https://www.maybank.com.ph/en/personal/deposits/fees-charges.page
 https://www.maybank.com.ph/en/personal/cards/debit-cards/visa-debit.page

15. ACCOUNT CLOSING

You acknowledge that should there be no activity and no balance in the EzySave+ account within the
twelve (12) months from account opening, your account will be automatically closed. Furthermore,
accounts that are dormant (i.e. no activity) within two (2) consecutive years will also be closed, after
efforts to notify you prior the dormancy and account closure.

You also acknowledge that the Bank may close your account in the event of unsuccessful account
verification, unsatisfactory account review results, fraudulent activities, or breach in local banking
regulations or product Terms and Conditions.

You acknowledge that in the event that your closed EzySave+ account has any outstanding balance
appearing per Bank’s books, minus charges, if any, you may redeem the balance via transfer to your
other Maybank account or via Manager’s Check upon your request by visiting any Maybank branch. You
further acknowledge that unclaimed balances after ten (10) years from account closure will be forfeited
and shall be remitted to the Treasurer of the Philippines.

16. CONSUMER ASSISTANCE CHANNELS

For assistance and inquiries, Maybank’s Customer Care hotline is (02) 8588 3888 or PLDT Toll Free number
1-800-10-588 3888 or email at [email protected].

Maybank Philippines Inc. is regulated by the Bangko Sentral ng Pilipinas | https://www.bsp.gov.ph

17. OTHER RELATED CONTRACTS
The terms and conditions of the Bank’s Deposit Contract and the Maybank Internet Banking Terms and
Conditions not in conflict herewith shall likewise apply.

In the event of possible conflict between the terms of the Bank’s Deposit Contract and this EzySave+
Account Terms and Conditions, the order of priority shall be this EzySave+ Account Terms and
Conditions followed by the Bank’s Deposit Contract.

For the full Deposit contract related to your EzySave+ account, please visit
https://www.maybank.com.ph/en/personal/deposits/all-deposits.page.

Compliance with Republic Act No. 10173

(Data Privacy Act of 2012)

1. By acceding to the Bank’s Terms and Conditions for account opening and for availing the Bank’s
financial products, you confirm that you have read and understand the Bank’s Privacy Notice which
may be viewed online at https://www.maybank.com.ph/en/personal/Security/privacy-policy.page,
and you agree that Maybank may collect, hold, use, and share your Personal Information pursuant to
the Data Privacy Act 0f 2012 (Republic Act No.10173) for so long as you remain to be a client and for
as long as your records and Personal Information are required and/or allowed by law to be retained
and processed, whether for your protection or for the protection and pursuit of the legitimate
interests and/or business purposes of Maybank. I allow Maybank Philippines, Inc. to provide to the
appropriate regulatory agencies and/or authorities, and/or to its parent bank, Malayan Banking
Berhad, its subsidiaries, affiliates or branches, and/or any of Maybank Philippines, Inc.’s authorized
agents any information pertinent to my account(s) and/or as may be stipulated under the applicable
laws, regulations, guidelines, directives or agreement.

2. Your Rights as Data Subject under the Data Privacy Act of 2012:

I. Right to be informed – It empowers you as the Data Subject to consider other actions to protect
your data privacy and assert other privacy rights. This right also requires the Bank as Personal
Information Controller to notify you within a specific period of time if personal data has been
compromised.

II. Right to object – You have the right to object to the processing of your personal data, including
processing for direct marketing, automated processing or profiling. You shall also be notified
and given an opportunity to withhold consent to the processing in case of changes to the
information supplied or declared to you in the preceding paragraph.

III. Right to access – You have the right to reasonable access to, upon demand, the following:
1) Contents of your personal data that were processed;
2) Sources from which personal data were obtained;
3) Names and addresses of recipients of the personal data;
4) Manner by which such data were processed;
5) Reasons for the disclosure of the personal data to recipients, if any;
 6) Information on automated processes where the data will, or is likely to, be made as the
sole basis for any decision that significantly affects or will affect you;
7) Date when personal data concerning you were last accessed and modified; and
8) The designation, name or identity, and address of the personal information controller.

IV. Right to rectification – You have the right to dispute any inaccuracy or error in the personal
data and have the Bank correct it immediately, unless the request is vexatious or otherwise
unreasonable. If the personal data has been corrected, the Bank shall ensure the accessibility
of both the new and the retracted information and the simultaneous receipt of the new and
the retracted information by the intended recipients thereof: Provided, That recipients or third
parties who have previously received such processed personal data shall be informed of its
inaccuracy and its rectification, upon your reasonable request.

V. Right to erasure or blocking – You have the right to suspend, withdraw or order the blocking,
removal or destruction of your personal data from the Bank’s filing system. This right may be
exercised upon discovery and substantial proof of any of the following:
1) The personal data is incomplete, outdated, false, or unlawfully obtained;
2) The personal data is being used for purpose not authorized by the data subject;
3) The personal data is no longer necessary for the purposes for which they were collected;
4) You withdraw consent or object to the processing, and there is no other legal ground or
overriding legitimate interest for the processing;
5) The personal data concerns private information that is prejudicial to the Data Subject,
unless justified by freedom of speech, of expression, or of the press or otherwise
authorized;
6) The processing is unlawful; or
7) The Bank violated the rights of the Data Subject.

VI. Right to Damages – You have the right to claim compensation you may have suffered due to
inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of personal
data, taking into account any violation of your rights and freedoms as Data Subject.

VII. Right to data portability - Where your personal data is processed by electronic means and in a
structured and commonly used format, you shall have the right to obtain from the Bank a copy
of such data in an electronic or structured format that is commonly used and allows for your
further use.

VIII. Right to file a complaint – You have the right to file a complaint with the National Privacy
Commission in case of a privacy violation or personal data breach.

3. Consent for Processing and Sharing of Personal Data

You consent to the processing and/or sharing of your personal data for the following purposes:
1) To assess your application for any of the Bank’s products and services;
2) To verify your financial standing through credit reference checks;
3) To manage and maintain your account and facility;
4) To evaluate financial needs and to continue performing the contractual obligations entered into
between you and Maybank;
5) To respond to your inquiries and complaints and to resolve disputes;
 6) For internal functions such as evaluating the effectiveness of marketing, market research,
statistical analysis and modelling, reporting, audit and risk management;
7) To prevent fraud or detect crime or for the purpose of investigation;
8) For security reasons, in particular, personal information collected from closed circuit security
surveillance cameras;
9) To use personal data for the fulfilment of any regulatory requirements and for any other reasons
connected with providing you the services you require, as well as the fulfilment of any of your
commercial transactions with Maybank;
10) To share your personal data with other entities within the Maybank Group, its agents and
strategic partners with whom Maybank has a relationship with respect to specific products and
services ("Other Entities") as Maybank deems fit, and you as Accountholder may receive marketing
communication from Maybank or from these other entities about products and services that may
be of interest to you.
11) To share your EzySave+ account number and account balance with GCash and/or its agents,
strategic partners with whom Maybank has a relationship with respect to the EzySave+ program
as Maybank deems fit and you as Accountholder to be able to view your balance and account
number via the GSave program of GCash.

Should you wish not to receive these marketing communications and object to sharing your
account information to GCash for justifiable reasons, you may notify the Bank to withdraw your
consent. You may not object or withdraw on the processing of your data if the Bank is legally
required to do so or if the data processing is necessary to fulfill the Bank’s contract with you.

Effective 01 March 2024

 DEPOSIT CONTRACT

Rules and Amendments cleared and funds are transferred to and in the Bank’s possession,
withdrawal against these uncollected funds shall not be allowed.
1. The Accountholder agrees to be governed and bound by the pertinent
laws on the matter, such as but not limited to the rules of the Bank, 19. The Bank reserves the right to reject any check deposits including,
the Bangko Sentral Ng Pilipinas (BSP), the Bankers Association of the but not limited to second/multiple endorsed checks, Treasury
Philippines (BAP), the Bureau of Internal Revenue (BIR) and the Warrants (TWs) and Postal Money Orders (PMOs). The Accountholder
Philippine Clearing House Corporation (PCHC), as well as any warrants the genuineness of all instruments deposited in the Account
subsequent amendments thereof and/or any new rules to be and genuineness and correctness of all endorsements thereon.
promulgated and applicable to the Account. The Bank reserves the
right to delete, supplement or alter any of the herein terms and 20. The Bank reserves the right to debit back any item previously
conditions. credited to the Account which turns out to be an improper or
erroneous credit. In such an event, the Bank will have the right to
2. The Accountholder agrees to, and consents to the compliance by debit the existing balance of the Account and/or any other fund of
Maybank with, the Check Image Clearing System, or such other the Accountholder in the custody of the Bank for the exact amount
electronic check clearing system, as the Philippine Clearing House in question.
Corporation (PCHC) may adopt and implement from time to time
including any and all PCHC rules and issuances regarding the same 21. The Bank may, purchase any check deposit drawn against any bank
and/or any amendments thereto, which are deemed incorporated for immediate credit to and/or withdrawal from the Account.
hereto by reference. The Accountholder hereby waives the Notwithstanding such purchase, the Bank may however not allow
presentation for payment of the original check to the drawee and drawing for any reason whatsoever, in which case the Bank shall incur
consents to the use of the digital image of the original check in no liability regardless of whether the drawee bank subsequently
clearing. The Accountholder further agrees that the original of the honors or dishonors the check. The Bank obligates itself only as the
check shall be kept by the bank where it was presented and only Accountholder’s collecting agent, assuming no responsibility beyond
images of negotiated checks shall be provided in the eSOA or printed care in selecting correspondents and until such time as actual
SOA, as the case may be. payment shall have come into the possession of the Bank.

3. The Accountholder agrees that notwithstanding anything herein 22. The Bank may prescribe charges and holding periods on other deposit
contained the terms and conditions governing the operations of any accounts such as foreign currency accounts. All deposits that are
accounts opened under special arrangements as contained in any dishonored, for whatever reason, shall be charged against the client
other document used in connection with such arrangements including the applicable fees, charges and penalties. Withdrawals
specifying such additional terms and conditions as being applicable from foreign currency accounts will be allowed against cleared
shall apply, and in the event of any inconsistency shall prevail over balances only. Deposits become cleared funds only after completion
the terms and conditions herein. of clearing or holding periods as prescribed by the Bank.
Correspondent bank charges on checks/items sent for collection
4. This agreement shall become effective upon the opening of the abroad are for the account of the Accountholder. Other terms and
Account and shall be deemed to have been made and in accordance conditions for Peso deposit accounts, may also apply to the foreign
with and governed by the laws in all respects, including, without currency accounts.
limitation, to matters of titles, construction, validity, performance
and discharge and shall not be waived, altered or amended as to any 23. Should the Bank purchase check(s) presented to the Bank by the
of its terms or provisions except in writing duly signed for and on the accountholder’s representation and warranty that it is a holder in due
Bank’s behalf. course, this accommodation shall be with full recourse to the
Accountholder. The obligation of the Accountholder shall include the
5. By acceding to the Bank’s Terms and Conditions for account opening amount of check, interest, penalties and other costs including cost of
and accommodation for other financial products, I/we agree that collection from the Accountholder which may arise from the purchase
Maybank may collect, hold, use, and share my/our Personal and return of purchased checks.
Information pursuant to the Data Privacy Act of 2012 (Republic Act
No.10173) for so long as I/we remain to be a client and for as long as Interest
my/our records and Personal Information are required and/or
allowed by law to be retained and processed, whether for my/our 24. Interest shall only be payable according to the rates and conditions
protection or for the protection and pursuit of the legitimate as provided by the Bank from time to time and maybe limited to
interests and/or business purposes of Maybank. Please refer to the specific accounts or subject to minimum balances being maintained.
website for the detailed version. It will be computed based on the cleared daily balance, ledger
balance or other bases of computation, as the case may be, subject
Account Opening to existing bank policies, to be credited to the Account, net of
withholding tax and/or any other applicable tax prescribed by
6. The Bank reserves the right to open an account only upon law/BIR regulation at the time of interest payment.
presentation of acceptable identification papers and upon receipt of
satisfactory documents. 25. No interest shall be credited to the Account closed prior to the
interest crediting date as set forth by the Bank.
7. The signatory(ies) of the Account in the name of business entity
warrant that he/they have the power and authority to request the 26. Interest rate is subject to change when conditions warrant.
Bank to open the Account and to sign and deliver this agreement.
Deposit made by a corporation, partnership or association can be 27. No interest shall be accrued to dormant accounts. Interest accruals
withdrawn by such officer(s) or employee(s) as may be designated in will only resume upon reactivation of the account.
the by-laws or resolution of the Board of Directors of such
corporation, partnership or association. Withdrawal

8. The Accountholder agrees to deposit the prescribed minimum amount 28. Over-the-counter withdrawals from the Savings Account (SA) and/or
for opening an account and shall maintain the minimum balance set Time Deposit (TD) shall be made by the Accountholder personally or
by the Bank as stated in its website. upon his written authority duly authenticated and in such form
acceptable to the Bank and upon presentation of the corresponding
9. The Bank reserves the right to investigate and put the Account on passbook or other required document(s) as may be required by the
hold in the event that the “Thank You” letter, sent by the Bank to Bank. Only signatures appearing on the Bank’s records shall be
the Accountholder’s given address after account opening is, for honored by the Bank for withdrawal.
whatever reasons, received back by the Bank as returned mail.
29. For Current Accounts (CA), over the counter withdrawals shall be
10. For Passbook-based accounts, upon opening of the account, the made by presentation of a duly accomplished check and other
Accountholder shall be furnished a deposit book (passbook) where required documents in the form prescribed by the Bank.
deposits/withdrawals made by the Accountholder are recorded. The
Bank may refuse to accept deposit if the passbook is not presented. 30. The Bank shall have no obligation to make part payment on a check,
However, in all times, the passbook must be presented to the Bank up to only the amount of the Accountholder's funds, where the check
before any withdrawal is allowed by the Bank. In case of is drawn for an amount larger than the available credit balance. The
incorrect/outdated entries in the passbook, the Bank shall rely on its Bank shall also not be obliged to make up the deficiency from the
records as basis for allowing withdrawal transactions. In case of Accountholder's other accounts.
discrepancies between entries in the passbook and those appearing
on the Bank's record, entries in the Bank's record shall prevail. In The above, notwithstanding, in the event the Account is overdrawn
under no circumstances must the Accountholder make entries on said (OD), the Accountholder shall be considered a trustee of an implied
passbook. trust for the benefit of the Bank pursuant to Article 1456 of the Civil
Code insofar as the excess amount is concerned and therefore,
11. If the passbook is lost/misplaced/stolen, the Accountholder must obligates himself to return to the Bank the debit balance appearing
immediately notify the Bank stating the circumstances surrounding in the Account. In case the Bank shall enforce any of its rights and
the loss. The Bank shall not be responsible for any payment or remedies under this Agreement through legal action, the
payments of withdrawal against a lost/misplaced/stolen deposit book Accountholder binds himself to pay liquidated damages equivalent to
prior to receipt of notice of loss, except for instances on loss or 36%p.a. of the debit balance or the prevailing market rate as fixed
damages arose from the Bank’s negligence or willful misconduct in by the BSP whichever is higher, and an additional sum equivalent to
the practice of its business proven after investigation. Before a 25% of the total sum outstanding as and for attorney’s fees and
lost/misplaced/stolen passbook is replaced, no further transaction of further agrees that the Bank’s claim on the debit balance to be
whatever nature shall be entertained by the Bank. incontestable from the time of demand.

12. Replacement of lost/misplaced/stolen passbook shall be subject to 31. The Bank may require two (2) banking days written notice in advance
existing Bank rules and regulations at the time of for any withdrawal whenever the Accountholder’s or the Bank’s
loss/misplacement/theft. interests so requires.

13. Reordered check books will be held for safekeeping for 90 days after Alterations on Checks
the Accountholder has been notified of the availability of the
requested check book. After which, the Bank reserves the right to 32. The bank shall reject/return all checks with alterations.
destroy the check book without any liability to Maybank. Alteration(s) shall include any change/modification on any detail
appearing on the check and its dorsal portion, including but not
Deposit
limited to the date, sum payable, name of payee, effected by
14. The Accountholder agrees that every deposit shall be supported by a insertion, crossing out, using a correction fluid or marker or any other
duly accomplished deposit slip or any appropriate form issued by the means that will alter the effect of the check in any respect.
Bank and other documents as may be required by the Bank.
33. Unless attributed by gross negligence or willful misconduct of the
15. The Accountholder agrees to accurately fill out the prescribed Bank, the Accountholder shall hold the Bank and/or its
deposit slip or any appropriate form issued by the Bank and shall hold representatives free and harmless from any liability/loss/damage the
the Bank free from any liability for losses caused by any and all Accountholder may suffer on account of the Bank's decision to
inaccuracies in filling out the prescribed deposit slip or form unless dishonor/refuse to pay the Accountholder's altered check as provided
attributed by gross negligence or willful misconduct of the Bank. If herein.
the Accountholder cannot read or write, he must have the form filled
out by a responsible person other than the employees of the Bank. Stop Payment Order

16. Deposits may be denominated in Peso or in US Dollar in case of 34. An Accountholder who wishes to request the branch to stop the
Foreign Currency Deposit Unit Savings Account / Time Deposit (FCDU payment of any check issued against his/her account should advise
SA/TD). The Bank shall credit deposits to the Account after the Bank promptly in writing by accomplishing “Stop Payment Order
verification and count. The amount verified shall be deemed the Form” supplied by the branch of account for that purpose. Such
correct amount deposited by the Accountholder. Discrepancies noted request for stop payment order will be honored only when made in
shall be communicated to the Accountholder. accordance herewith and duly received and acknowledged by the
Bank before the Bank has certified, accepted or paid the check being
17. In consideration of the Bank’s accepting deposits which are not stopped. Cancellation of the “Stop Payment Order” shall also be in
counted in the Accountholder’s presence by way of special writing. Such order shall be governed by the Terms & Conditions
accommodation, the Accountholder hereby assumes the sole indicated in the form.
responsibility for any shortages/overages which may be found when
deposit is counted and the total thereof checked against the amounts 35. An Accountholder who wishes to stop the payment of any check issued
indicated on the deposit slip(s) and holds the Bank free and harmless against his/her account may personally perform the stop payment
from any liability unless attributed by gross negligence or willful through his/her personal internet banking access.
misconduct of the Bank. However, should any shortages or overages
be found, the Bank shall advise the Accountholder. The Bank is Dormant
hereby authorized to alter the deposit slip(s) to reconcile with the
actual deposit received as verified by the Bank’s Authorized 36. The Account is considered dormant if no transaction
Personnel. (deposit/withdrawal) is made for a period of one (1) year for CA and
two (2) years for SA. The Accountholder will be notified at least sixty
18. In receiving check deposits, the Bank obligates itself only as the (60) days prior to change of account status from active to dormant.
Accountholder’s collecting agent, assuming no responsibility beyond
the exercise of due care. Checks/Non-cash items deposited will be 37. Deposit accounts remaining dormant for a period of ten (10) years
subject to collection from the bank/branch on which they are drawn. from date of last transaction shall be reported to the Treasurer of
Any credit to the Accountholder’s account for checks, drafts or other the Philippines for the necessary escheat proceedings in accordance
instruments is merely provisional and not binding until the Bank with the Unclaimed Balances Act (R.A. 3936, as amended).
receives the proceeds thereof. Until such time the deposit item is
Service and Other Bank Charges the Bank should be promptly notified in writing and the balance
of the Account at the time of such death shall be disposed of in
38. An account, whether active or dormant, shall be subject to service accordance with the rules on co-ownership and subject to
and maintenance charges currently in effect. The Bank is hereby whatever estate or other tax liabilities as may be required by
authorized to debit account(s) for any applicable service charges, law. The deceased Accountholder will be represented by the
fees and penalties. administrator of his estate and the funds in the Account will be
released only upon the signature of the surviving Accountholders
39. Such charges shall be debited from the Accountholder’s account and and the administrators and only upon presentation of proof that
the Bank shall not be liable for dishonor of checks, drafts, notes or the taxes corresponding to the share of the deceased had
other instruments due to insufficiency or lack of funds as result already been paid.
thereof. b. For “OR” Accounts – BY EITHER of the Accountholders, or by the
attorney-in-fact or other legal representative of either of the
40. Service charges, fees and penalties include, but are not limited to, Accountholders (including among others any one or more such
the following: accounts falling below the required maintaining checks or other orders in favor of the signor hereof), all without
balance, dormant accounts, early closure (less than 30 days after inquiry with respect to the use or disposition of the funds so
account opening), cost of checks, reproduced copy of statement of withdrawn or otherwise disbursed. However, the Bank may
accounts or other records as requested by the Accountholder, checks require the written consent or approval of both Accountholders
drawn against insufficient fund or uncollected deposit whether for the transfer of all or any part of the balance to the individual
subsequently funded or returned, check deposits (whether local or account of either of the Accountholders with the Bank. Every
foreign) accepted by the Bank for clearing or collection which are time a withdrawal is made, the withdrawing accountholder
returned/dishonored for whatever reason, and other fees and charges certifies/declares that the other Accountholder is still alive. In
which the Bank may impose from time to time depending on whatever the event of death of either of the Accountholders, the Bank
policy it may adopt. The complete and updated fees can be found at should be promptly notified in writing and the balance of the
www.maybank.com.ph. Account at the time of such death shall belong to and may be
disposed of by the Bank as property of the surviving
41. Active accounts that fall below the required monthly Average Daily Accountholder subject to the compliance by the latter with the
Balance (ADB) for at least two (2) consecutive months shall be subject requirements as prescribed by law. In case of conflict among
to the prevailing service charge. Dormant accounts shall likewise be the Accountholders, the Bank is hereby authorized to hold or
subject to the prevailing service charge if starting on the 5th year of freeze the Account until it receives a court order authorizing the
dormancy and its Average Daily Balance falls below the required Bank to release the funds to the Accountholders or any one of
monthly ADB. them. Instructions with respect to the combination of
signatures required, with their limitations, if any, will be in
42. Account with zero balance due to service charge or other causes may accordance to the Accountholders declaration in the signature
be closed by the Bank. card.

43. The Bank reserves the right to impose new maintenance fees and Miscellaneous
charges and change existing fees/charges within limits allowed by
law or BSP regulations which you can find in the Bank’s website – 56. Pursuant to the Implementing Rules and Regulations (IRR) of R.A.
www.maybank.com.ph. 9160 (Anti-Money Laundering Act of 2001), the Accountholder grants
irrevocable and unconditional authority to the Bank to report to the
Statement of Accounts Anti-Money Laundering Council (AMLC) covered and/or suspicious
transactions involving this account. Unless attributed by gross
44. The Bank shall provide Accountholder with monthly itemized negligence or willful misconduct of the Bank, the Accountholder holds
Statement of Account (SOA) together with the images of all the Bank, its Directors, Officers and Employees free and harmless
negotiated checks but excluding all cancelled checks. The Bank may from any liability from any suit arising from the discharge of their
send the statement through postal mail, email or any other electronic duties in accordance with this law.
means. The Bank shall consider the statement accepted and
acknowledged to be correct in case the Bank does not receive any 57. For SSS Pensioners’ Account, the Accountholder waives his/her rights
notice from the Accountholder on any error in the statement within and holds the Bank free and harmless, unless attributed by gross
thirty (30) days from date of receipt of the statement by the negligence or willful misconduct of the Bank, from any liability in
Accountholder. Accountholder shall advise the Bank in writing for any case withdrawals are disallowed by reason of the SSS notice to the
change on their email address, mailing address and other contact Bank to discontinue the credit, stop withdrawals and remit
information. The Accountholder may request the printing of paper overpayments made to the Account. The Accountholder further
SOA which is subject to applicable charges. waives his/her rights under R.A. 1405 and allow SSS to inquire into
the Account opened and maintained under the SSS Benefit Payment
45. It is further agreed that unclaimed SOAs shall be retained by the Bank Thru Banks Program.
for a maximum period of ninety (90) days reckoned from the date of
the SOA concerned. After the expiration of said period, the Bank shall 58. The Accountholder agrees that the venue of any action that may arise
be relieved of any obligation to the Accountholder with respect to from this Agreement shall be in the competent court of the Judicial
the SOA and the Bank shall be free to dispose of the same in whatever District of Taguig City or the place of execution hereof or in any
manner it may deem proper. competent court as may be allowed by the Rules of Court.

Account Closing 59. For the protection of the Bank and the Accountholder, under the
provisions of R.A. 1405 (Law on Secrecy of Bank Deposits), the Bank
46. With prior notice to the Accountholder, the Accountholder recognizes shall not entertain inquiries or instructions over the telephone or by
the Bank’s right to close the Account at any time and for any reason fax/telegram/cable message regarding any account nor through a
at the Bank’s sole option and by returning to the Accountholder representative unless authorized in writing by the Accountholder(s).
whatever balance appearing on his credit per Bank’s books, minus
charges, if any. Accountholder acknowledges that any inadvertent 60. The Bank is hereby authorized at any time in its discretion and with
acceptance of deposit shall neither confer any right upon him nor prior notice to any of the Accountholders, to charge the deposit and
shall it restore his standing as a depositor, and that he/she shall not apply such amount thereof as shall be sufficient to pay any and all
hold the Bank liable for any and all damages caused by or arising obligations of the Accountholders or any or all of the “AND” or
therefrom unless attributed by gross negligence or willful misconduct “AND/OR” Accountholders including loans (e.g. credit cards, etc.),
of the Bank. interest, penalties, charges and other receivables from any of the
Accountholders whether or not covered by promissory notes or other
47. Accounts may be closed anytime at the discretion of the Bank if the credit agreements. The Bank shall not be thereafter be liable and
Account is fictitious and/or used for fraudulent purposes or shall be rendered free and harmless for withholding or applying to
mishandled by the issuance of unfunded or insufficiently funded the payment of said obligations any or all amount of the deposit
checks, or for any reason that the Bank deems necessary to protect unless attributed by gross negligence or willful misconduct of the
its interest. Bank.

48. In the event the Account is closed on the ground that the same was 61. The Bank, except for instances of loss or damages arising from the
improperly handled, the Accountholder authorizes the Bank to report Bank’s negligence or willful misconduct proven after due
such closure and the reason(s) therefor with the BAP or any central investigation, shall not be held liable for any loss or damage that may
monitoring entity established by the BAP to keep record of be incurred by the Accountholder or third party, due to or occasioned
mishandled deposit accounts. by imperfect computer programming procedures or by any defect in
the material or workmanship of any computer equipment. In the
49. Unless attributed to the Bank’s negligence, mistake or willful event of a work suspension being called in any or all of the Philippine
misconduct, the Bank, its officers and employees shall be free and Clearing House Corporation (PCHC) covered clearing areas, by which
harmless from any and all liabilities, claims and demands of whatever PCHC shall, with the approval and concurrence of BAP, suspend the
kind or nature in connection with or arising from (i) the closing of the clearing in the affected areas, clearing shall be deemed
Account and/or (ii) the dishonor of any check which may be presented automatically suspended. The BANK is authorized to extend the
to the Bank after the closing of the Account and/or (iii) reporting by number of clearing days of bank check deposits where a proper advise
the Bank of the closing of the Account and their reasons therefor to will be given. However, should the announcement be made later in
the BAP or any central monitoring entity established to keep record the day when the check has already been received for deposit by the
of mishandled deposit accounts. BANK, then such items shall be processed the next clearing day.

50. Maybank may convert a Yippie/IMTeen Savings Account to a Classic 62. The Accountholder agrees that the terms and conditions herein
Savings Account once the individual reaches the age limit specified together with any subsequent additions, deletions or amendments
by the Bank. shall apply to any and all accounts which the Accountholder may
maintain with the Bank. The Accountholder acknowledges that
51. For CA, the Accountholder may request closure of account at any time amendments to the Deposit Contract may be adopted by the Bank
provided that such closure shall be effected by the Bank only after from time to time with proper notices/advisory to the public and
all checks drawn against the Account and unissued checks shall have the Accountholder/s 60-days prior its effectivity and that after its
been accounted for to the satisfaction of the Bank. The effectivity date it shall constitute the accountholder’s agreement to
Accountholder is under obligation to return to the Bank all unissued it.
checks. The Accountholder shall be liable to the Bank for any damage
or liability which the Bank may incur or suffer by reason of 63. Unless expressly accepted and ratified by the Bank in writing, the
Accountholder’s failure to surrender said unused checks. Accountholder recognizes the absolute right of the Bank to refuse to
honor any and all transactions by the Account holder with any Bank
Joint “AND” Accounts and Joint “OR” Accounts personnel involving the account or funds of the Accountholder which
are conducted or entered into: (i) outside of the Bank’s official
52. The Accountholders agree with one another and with the Bank that premises; and/or (ii) on days other than an official banking day such
all money, heretofore, now or hereafter deposited by the as weekends and holidays or outside of officials banking hours, and/or
Accountholder/s, or any of the Accountholder, to the credit of this (iii) which are evidenced by forms that are no longer current or in
account are and shall be received and held by the Bank with the use. The Bank shall not be held liable for any loss or damage that may
understanding and upon the condition that said money deposited be incurred by the Accountholder by reason of the foregoing.
without reference to previous ownership and all interests, dividends
and credits thereon shall be the property of:
a. For Joint “AND” Accounts, ALL OF US during our lifetime and Change of Address
after death of anyone of us shall be payable to and collectible
by the survivor(s) and the legal heir(s) of the deceased depositor 64. The Accountholder must notify the Bank in writing of any change in
upon proper compliance with the Bank’s requirements on the address or contact information. The Bank, its officers and employees
matter. shall be held free from any harm for damages, claims, and demands
b. For Joint “OR” Accounts, ALL OF US JOINT OWNERS and shall be from the failure of the Accountholder to do so unless attributed by
collectible by ANY ONE of us, during our lifetime and after death gross negligence or willful misconduct of the Bank. All
of any one of us shall be payable in accordance with existing communications including the service of Legal process sent by post
policies of the Bank. or left at the last address registered with the Bank shall be deemed
to have been duly delivered to and received by the Accountholder.
53. Any and all fund belonging or purporting to belong to either or both
of the Accountholders (including proceeds of any and all Deposit Insurance
loans/discounts which may be made by the Bank to or for
Accountholders), which may come into the Bank’s possession at any 65. Account/s shall be subject to applicable Philippine Deposit Insurance
time, may be deposited, at the Bank’s discretion, for credit to the Corporation (PDIC) laws, rules and regulations including the insured
Account in the absence of contrary instructions. value.

54. Each accountholder authorizes and empowers the other to endorse Additional Provisions for Fixed Deposits (Time Deposits/Special Savings
for deposit or to deposit without any endorsement to the Joint Account)
Account any and all checks, drafts, notes or other instruments,
payable or purporting to belong to either or both of the Joint 66. Fixed Deposits shall be subject to Documentary Stamp Tax, in
Accountholders. accordance with the National Internal Revenue Code (NIRC), for the
Account of the Accountholder.
55. The available balance of the Account shall be subject to withdrawal
or other disposal in whole or in part by check or other written orders: 67. Interest on Fixed Deposits shall be subject to Final Withholding Taxes
a. For “AND” accounts – BY BOTH OR ALL Accountholders, or by in accordance with the NIRC deducted from the proceeds of interest
either of them AND the attorney-in-fact or other legal earned.
representative of the other, or by the attorney(s)-in-fact or
other legal representative(s) of both or all Accountholders. 68. Deposits in checks and drafts shall be entitled to interest, however,
However, the Bank may require the written consent or approval in case of return for whatever reason, the Account shall be closed
of both Accountholders for the transfer of all or any part of the and the interest accrued thereon shall be forfeited. No withdrawal
balance. In the event of death of either of the Accountholders, may be made on the Account until the proceeds of check/draft
 deposits have been actually collected by the Bank. The
Accountholder warrants the genuineness of all checks deposited in 89. The terms and conditions governing the account of the Cardholder
the Account notwithstanding the lack of endorsement thereof. with the Bank and which are consistent with these Terms and
Conditions shall continue to apply.
69. Individuals who will open fixed deposit accounts shall simultaneously
designate a settlement account to which proceeds shall be credited 90. The Bank may vary, modify or amend these Terms and Conditions at
upon maturity or pre-termination of the fixed deposit accounts. As any time with 60-days public and/or written notice before its
for corporations, the requirement of designating a settlement effectivity date.
account shall be at the discretion of the Bank. The features of
settlement accounts shall be dictated solely by the Bank and shall be 91. All communications with the Cardholder sent by ordinary post to or
explained to the accountholder upon opening or designation of such left at the address last registered with the Bank shall be deemed to
account. The Bank shall have the absolute right to open another have been delivered by the Bank.
settlement account on behalf of any accountholder should the
previously designated settlement account be closed or terminated for 92. The Cardholder hereby authorizes the Bank and its employees and
any reason whatsoever prior to the maturity or pre-termination of agent at any time to disclose such information (including, without
the fixed deposit. The account holder shall indemnify, hold free and limitation, details of the Cardholder’s account(s) with the Bank)
harmless from any liability, and shall defend the bank from any suit about the Cardholder to any branch of the Bank, the Bank’s head
arising from any event relating to the accountholder’s failure to office, any related corporation of the Bank, any governmental
maintain the designated settlement account unless attributed by agencies or authorities, any actual or potential assignee or transferee
gross negligence or willful misconduct of the Bank. or to persons who have entered into or who are proposing to enter
into any contractual agreement with the Bank.
70. The Bank shall issue Certificates of Time Deposits (CTDs) for select
time deposit tenors as the Bank may designate from time to time. Data Privacy Act
The presentation of CTDs will be required as a condition for the
release of proceeds upon maturity or pre-termination of fixed deposit 93. Rights of the Accountholder as Data Subject under the Data Privacy
accounts. The parties agree and understand that mere possession of Act of 2012:
CTDs shall not be considered as proof of non-payment of proceeds. a. Right to be informed
b. Right to object
71. As applicable, matured Fixed Deposits not negotiated for a period of c. Right to access
two (2) years from date of maturity shall be classified Dormant. d. Right to rectification -
Matured Peso Fixed Deposits which have remained dormant for a e. Right to erasure or blocking -
period of eight (8) years, or have not been negotiated for a period of f. Right to damages -
ten (10) years from the date of maturity shall be transferred in favor g. Right to data portability
of the Government in accordance with the Unclaimed Balances Act h. Right to file a complaint
(R.A. 3936, as amended). i. Refuse the sharing of their information to a third party
j. Request the removal of their data and be excluded
72. A penalty may be imposed by the Bank in case of pre- from receiving advertisements and other
termination/withdrawal for Fixed Deposits/Time Deposits prior to notifications, or they no longer wish to use MPI’s
maturity. services, subject to certain limitations.

Additional Provisions for Automated Teller Machine (ATM) Facility 94. Consent for Processing and Sharing of Personal Data

73. Definition of Terms 95. The Accountholder hereby gives consent to the processing and/or
a. “ATM” means Automated Teller Machine installed by the sharing of his or her personal data for the following purposes:
Bank for the use of the Cardholders.
b. “Bank” means Maybank Philippines Inc. and includes its a. To assess application of Accountholder for any of the
successors in title and assigns. Bank’s products and services;
c. “Card” means the Maybank Debit Card and any b. To verify Accountholder’s financial standing through credit
replacement thereof issued by the Bank to the Cardholder reference checks;
to enable him to use the ATM. c. To manage and maintain Data Subject’s account and
d. “Cardholder” means a customer of the Bank to whom the facility;
Card has been issued. d. To evaluate financial needs and to continue performing
e. “PIN” means a 6-digit Personal Identification Number that the contractual obligations entered into between Maybank
enables Cardholder to use the Services provided, and and Accountholder;
f. “Service(s)” means the provided option(s) offered to e. To respond to Accountholder’s inquiries and complaints
customer involving the use of the ATM. and to resolve disputes;
f. For internal functions such as evaluating the effectiveness
74. The Card shall at all times remain the property of the Bank and may of marketing, market research, statistical analysis and
be surrendered to the Bank immediately upon request. modelling, reporting, audit and risk management;
g. To prevent fraud or detect crime or for the purpose of
75. The Cardholder further agrees that the Bank may cause the ATM to investigation;
retain the card automatically at any time and may destroy unclaimed h. For security reasons in particular personal information
or captured cards after sixty (60) days from the date of receipt of the collected from close circuit security surveillance cameras;
branch within which the card should be claimed. i. To use personal data for the fulfilment of any regulatory
requirements and for any other reasons connected with
76. The Cardholder shall keep and use the Card himself and shall not providing Accountholder the services he or she requires,
transfer, pledge, or otherwise use it as security for any credit as well as the fulfilment of any commercial transactions
transaction. entered into by Accountholder with Maybank;
j. To share Accountholder’s personal data with other entities
77. The Card shall be used only during its validity period and shall not be within the Maybank Group, its agents and strategic
used after its cancellation, withdrawal or when the cardholder cease partners with whom Maybank has a relationship with
to be the Bank’s customer. respect to specific products and services ("Other Entities")
as Maybank deems fit in accordance with applicable laws
78. The Service shall be available subject to any instructions or and regulations. Accountholder may receive marketing
notifications regarding the use of the Service issued by the Bank from communication from Maybank or from these other entities
time to time. about products and services that may be of interest to
Accountholder. Should the Accountholder wish not to
79. The Cardholder must keep the Debit/ATM Card in a secure place at receive these marketing communications, he or she may
all times and to exercise due caution and prevent its loss, theft or notify the Bank to withdraw his or her consent and the
misuse. In case of lost Debit/ATM Card a fee shall be charged if the Bank will stop processing and sharing Data Subject’s
Cardholder requests for a replacement card. personal data with these other entities for the purpose of
sending marketing communications.
80. The Cardholder shall be charged a fee if he requests for a
replacement card due to forgotten PIN, damaged card, change of The foregoing purposes are also stated in the Bank’s
account name, etc. Privacy Notice and may be viewed online at
https://www.maybank.com.ph/en/personal/Security/pri
81. The Cardholder shall observe all security measures prescribed by the vacy-policy.page.
Bank relating to his PIN or the Services provided and at no time and
under no circumstances shall the Cardholder reveal his PIN to anyone Consumer Protection
including the Bank’s staff. If the PIN is exposed or suspected to be
exposed to any other person, the Cardholder shall immediately 96. Accountholder/Customer Feedback and Complaint
inform the Bank of it and shall not use his Card until the Bank issues
another Card and PIN to him. a. For concerns regarding our products and services, including
any suspected unauthorized transaction or error, please
82. The Bank must be immediately notified in writing or by calling the contact our Customer Care team at (02) 8588 3888 or PLDT
Branch or our Customer Care hotline in case of any misplaced, stolen Toll-free number at 1-800-10-588-3888 or send an email to
or destroyed Card. The Cardholder shall also be responsible for any [email protected]. Your complaint will
transaction or use of the card prior to the Bank’s receipt of the notice be dealt with utmost confidentiality and urgency by an
subject to the Cardholder’s liability being limited to the maximum independent complaints team who has the capability and
amount permitted to be withdrawn per day. authority for such purpose.
b. The Bank shall acknowledge receipt of your feedback
It is understood that the Bank has been verbally advised of such theft, within 48 hours from receipt thereof. The Bank shall
loss or destruction only from the time that the Bank has verified and endeavor to investigate and respond to you within 7 to 15
suspended the card. The Cardholder must confirm the verbal advice banking days, unless special circumstances would warrant
by filing a Card Update Request Form within the next banking day. If additional time. In such cases, you will be provided with an
the Cardholder fails to file the Card Update Request Form on time, expected date of resolution which shall not be later than
any written confirmation of the card suspension from the Bank shall forty-five (45) calendar days after the Bank’s receipt of
be binding on the Cardholder. your complaint.

The Cardholder shall undertake to accept full responsibility for all 97. Maybank Philippines Inc. is regulated by the Bangko Sentral ng
transactions made using the Card. The Cardholder hereby authorizes Pilipinas https://www.bsp.gov.ph
the Bank to debit the Cardholder’s account upon account
reconciliation for any amount of withdrawal, payment or transfer Customer Privacy and Confidentiality
made that was successfully transacted or remitted per final report.
98. The Bank is taking appropriate measure to ensure adherence to
customer privacy requirements applicable to the jurisdictions as it
83. The balance in the Cardholder’s account which is reported by the provides electronic products and services. The Bank recognizes that
ATM shall not include the Cardholder’s deposit(s) which has/have not the misuse or unauthorised disclosure of confidential customer data
been verified by the Bank. It will also not account for check(s) which exposes the entity to both legal and reputation risk. To meet these
the Cardholder issued but has/have not yet been processed or cleared challenges concerning the preservation of privacy of customer
by the Bank. The amount reported by the ATM shall not for any information. The Bank is making reasonable endeavours to ensure
purpose whatsoever be taken as conclusive of the statement of the that:
Cardholder’s account with the Bank. The cardholder agrees that she a. Customer privacy policies and standards take account of
may only use the amount stated in the ATM as available balance for and comply with all privacy regulations and laws applicable
withdrawal, payment or transfer. to the jurisdiction to which it is providing eservices.

84. The Bank shall maintain a monthly record of all transactions in b. Customers are made aware of privacy policies and relevant
respect of the Cardholder’s account(s) with the Bank, under the ATM privacy issues concerning use of eservices.
service. c. Customers may decline (“opt out”) from permitting the
Bank to share with a third party for cross-marketing
85. If system errors occur and the Cardholder’s account is overdrawn, the purposes any information about the customer’s personal
Cardholder shall on demand by the Bank make good any amount needs, interests, financial position or banking activity; and
overdrawn plus any interest thereon which shall be calculated based d. Customer data are not used for purposes beyond which they
on the Bank’s current account overdraft interest rate. are specifically allowed or for purposes beyond which
customers have authorized. The Bank’s standards for
86. The Bank shall not be liable in the absence of willful misconduct or customer data use must be met when third parties have
negligence on the part of the Bank, its servants or agents, for any loss access to customer data through outsourcing relationships.
or damage suffered by the Cardholder arising out of the use of the
Services or arising out of an interruption or loss of power supply to Consumer Awareness
the ATM should the ATM breakdown, be damaged or destroyed.
99. Customer education is a key defense against fraud, identity theft and
87. The Bank may at any time after giving written notice to the security breach. Therefore, the Bank is paying special attention to
Cardholder, cancel or decline to renew a Card and the Cardholder the provision of easy to understand and prominent advice to its
may at any time terminate the use of the Services by giving the Bank customer on security precautions for eservices. The Bank is
written notice of termination and thereupon shall return the Card to maintaining and continuously evaluating its consumer awareness
the Bank. program. Methods to evaluate a program’s effectiveness include
tracking the number of customers who report fraudulent attempts to
88. Notwithstanding and without prejudice to the generality of the obtain their authentication credentials the number of clicks on
clauses in these Terms and Conditions, the Cardholder shall expressly information security links on website, the number of inquiries, etc.
agree that the use of the Card is at his own risk and shall assume all
risks incidental to or arising out of the use of the Card.
 Right to Cooling Off

100. As needed, the Bank will provide accountholder with a ‘cooling-off’

period defined as two (2) banking days following the signing of any
agreement availing of a product/service in a long-term financial
instrument. At the accountholder’s request in writing, the Bank shall
permit the termination of the agreement and will refund or return
the amounts paid or invested, including documents submitted within
a maximum period of fifteen (15) banking days upon the receipt of
the termination notice subject to the collection of a reasonable
amount of fees and other costs as prescribed under the Financial
Consumer Protection Framework.

Sending of update/sharing of Information

101. The Accountholder agrees that the Bank reserves the right to send
to the Accountholder updates on products and services that may be
relevant to the Accountholder via electronic channels (i.e. SMS and
email) and the Accountholder hereby authorizes the Bank to use the
Accountholder’s replies in these electronic channels to signify the
Accountholder’s intent to apply for these products. Accountholder
further agrees that the Bank can use the Accountholder’s existing
deposit information to complete the requirements of Accountholder’s
information, that there may be additional information that the Bank
will ask for certain products and that the Bank can share key
information to third parties, including but not limited to third party
agencies, credit bureaus and government agencies, as part of the
Accountholder’s application, but without prejudice to and always
subject to the right of the Accountholder under item 98 c. above.

CN 2-0001-23