Building experiences for industries

with human interventions

www.shnorh.com

An HFR&D organisation
© SHNORH Confidential
 Relationship Matters
Humans are social. And history has it that the greatest feats were achieved
in partnerships, as teams and alliances that defied norms,
built on ideas together and created a better world

Together with you, for us, its just the same as we partner… relationship
matters, infinitely.

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© SHNORH | HFR&D Confidential
 A Global Agency
Your neighborhood design agency

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 HFR&D | SHNORH – An advanced Digital agency that is

Your own team primarily focused on design and delivery of human centered
experience for the digital and physical worlds and even
those that are colliding (Internet of Things - IoT)

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 Your Team

Sabina NB Vinod Morkile Aadhya K Sanjay Bolade Vivian Gomes

Co Founder Chief Technology Officer Design Director Chief Experience Architect General Manager
CEO HFR&D Founding Member Chief Design Officer

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 Mentor, Partner, Advisor

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 Customers

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 Customers

Active Intelligence

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 Customers

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 Core to any business is
it’s well researched strategy and
well thought collaborative implementation

Our approach is just that….

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 Stakeholder understanding & Integrity
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 Research led innovation & planning
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 Strategic Consulting
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 Focused Consumer Experience Analytics
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 Result oriented Design Thinking
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 Modular, Scalable, Digital Architecture
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 Web 3 Design and AI for Business
Effective value driven uses of LLMs, and GenAI

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 Redefining Organizational Strategy

1. Customer Experience
2. Human Centered Digitalization
3. Divergence & Convergence
4. Landscape & Architecture
5. Build & Deploy

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 People Centered

Processes, Methodologies and Practices

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 Unchecked automation, AI decision
Helping keep biases can cause havoc.
Digital We help eliminate transfer of human
Transformation, biases to the Machine, and
improve customer journey (CX)
Human Centered outcomes

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 Addressing the AI Revolution … Practically
Our approach takes into consideration

1. Disruption of business models

2. Innovation and Productivity

3. Edge Technologies

4. Digital Ethics and identity

5. Human Centered Digital Governance

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 Experience Engineering
AI

Initiate Strategic Analyze the Opportunities Customer

Acquisition

Discovery AI

Architecture &
Experience language
Identify the Create the Segment the
Stakeholders Vision Market

Create the

Set Key Performance

Experience
Validated
Indicators
Build the Context of Use Iterative prototyping of
workflows
AI AI

Identify
Build Profiles Build Environments
Red Routes
Measure and Evaluate
solution experience

Track realworld usage and continuously improve customer Experience

© SHNORH | HFR&D Confidential 23

Collaborative Implementation Model
• Feasibility Check • UI Implementation
• Technology Constraint support
• Prototyping • Design code
• … • …

• Review • Build Reviews

• Design Approvals (Product/ Project )
• … • Onboarding
• Customer
• Workflow Feasibility delight/Diary
• Overcome • …
Technology limits
• …

• Usability Testing
• Sketching • Training
• Visual Styling Documentation
• Visual Style guide • Design Performance
• Standards Testing
• Review • Evaluate Social media
• … impact
• Paper prototype • …
• Wire framing
• Prototyping • Summative Test
• Review • AI Bias check
• … • Observations
• IB
• Kick-off Meeting • A/B Test
• Requirements • Design Validations
Discussion • …
˄

• Knowledge gathering
• …

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 Distilled & Applicable New age Design Thinking
IDEO (1978) and Stanford d.School Agile Development (2001) Lean UX (2016)
(2005) Design Thinking Process

Google PAIR (2019) The New Double Diamond

Design Sprints (2016)

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 People Centered

Portfolio of Solutions, Services, Skills

Includes products, development and other skills

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 Design Consultancy
• Design strategy • Learning & Development
• Design Thinking - Design Sprints • Instructor led training and accredited Certifications
• Experience Design • Team Mentoring & Coaching
• Service Design • Building In-house Start-up ecosystems
• POD based Experience Design teams • Pitch decks for Starups
• Design Systems
• Content strategy, design, production and support
• Design Ops
• UX Implementation services
• UI Development and Testing
• Smart Industrial design
• IoT Experience Design
• Product design, development and deployment

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 Research Services

• International Field study/research

• AI Experience Research

• Concept and Product testing

• Focus Groups

• Usability Studies (software, devices, etc.)

• International and emerging market research

• Digital CX / UX studies
• Trend analysis

• Participatory research

• Consumer Behaviour studies

… and more

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 People Centered

Design Upskilling for Resilience

Accredited Instructor led training and certification for new
age design skills, tools and strategies

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 Academy: Skill building for Digital

Training, Certification, Workshop Programs

Internationally renowned and industry recognized trainers , corporate educators
delivering customized, curated training and certification

Google
DesignSprint 5.0

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 Our Academy Programs
1. Human Centered Design & Design Thinking certification For Experienced Professionals
• 6 days - 4 hours per day and 3 hours practical session (online)
2. User Experience Design, User Interface Design certification
• 5 days - 2 hours per day and 2 hours practical session (online) Successfully upskilled

950+
3. Human Centered Design & Design Sprint certification for Freshers
• 10 days ( 4 hours per day) Advanced Design Refresher training program (online)
4. Certified Usability Research and Testing Program
• 10 days - 4 hours per day and 3 hours practical session (online)
5. Master Class Design Sprint facilitator program
• 2.5 days (4 hours per day) Design Sprint program ( Online)
6. UXQCC Certified Professional for Usability and User Experience Engineering working professionals
• 2 days - 4 hours per day and 3 hours practical session (online) in 18 months
7. AI & Innovation using Design Sprint
• 2 day - 4 hours per day and 3 hours practical session (online)
8. Certified Service Design Practitioner
• 2.5 days - 4 hours per day and 3 hours practical session (online)
9. Certified User Research Practitioner
• 2.5 days - 4 hours per day and 3 hours practical session (online)
10. Certified Design Thinking Practitioner
• 2.5 days - 4 hours per day and 3 hours practical session (online)
11. Masterclass – Digital Decluttering, Digital Detox for building better experiences
• 4 days - 4 hours per day and 3 hours practical session (online)
12. Masterclass – User Testing and UX Audit
• 4 days - 4 hours per day and 3 hours practical session (online)

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 Our Academy Programs
1. Generative AI and Innovation using Design Sprint
• 4 days - 4 hours per day and 3 hours practical session (online)
2. Web 3.0, AI and Design
• 4 days - 4 hours per day and 3 hours practical session (online) Successfully upskilled

950+
3. Technology Ideation using HCD
• 4 days - 4 hours per day and 3 hours practical session (online)
4. Human Centered Design (HCD) – AI Design Thinking Training Program
• 4 days - 4 hours per day and 3 hours practical session (online)
5. Masterclass in Sustainability Technology and Design
• 4 days - 4 hours per day and 3 hours practical session (online)
6. Human centered Design Certification for Idea Generation working professionals
• 4 days - 4 hours per day and 3 hours practical session (online)
7. Human Centered Design Certification for Product Managers
in 18 months
• 2 days - 4 hours per day and 3 hours practical session (online)
8. Customer Experience Training Program
• 4 days - 4 hours per day and 3 hours practical session (online)
9. Design Sprint for Disruptive Quality
• 4 days - 4 hours per day and 3 hours practical session (online)
10. Design Thinking for Autonomous Driving Experience
• 4 days - 4 hours per day and 3 hours practical session (online)
11. Design Sprint for UX and Visual Designers
• 4 days - 4 hours per day and 3 hours practical session (online)
12. Design Sprint for Senior Management
• 4 days - 4 hours per day and 3 hours practical session (online)

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 Our Academy Programs
1. Certified research program – Qualitative and Quantitative Technique
• 6 days - 4 hours per day and 3 hours practical session (online)
2. Masterclass - Generative AI Prompt Design
• 4 days - 4 hours per day and 3 hours practical session (online) Successfully upskilled

950+
3. Design for a Better World – HCD Certification
• 4 days - 4 hours per day and 3 hours practical session (online)
4. Introduction to Human Centered Design
• 4 days - 4 hours per day and 3 hours practical session (online)
5. UX workshop – Conducting Research to build User centric digital products
• 4 days - 4 hours per day and 3 hours practical session (online)
6. Innovating for People Workshop
working professionals
• 4 days - 4 hours per day and 3 hours practical session (online)
7. Masterclass in Digital Decluttering Creating better Work Experiences
in 18 months
• 4 days - 4 hours per day and 3 hours practical session (online)
8. Masterclass for Digital Detox for a balanced work life
• 4 days - 4 hours per day and 3 hours practical session (online)
9. Usability Testing Certification for Design and Research Team
• 4 days - 4 hours per day and 3 hours practical session (online)
10. Market Research Certification Program
• 2 days - 4 hours per day and 3 hours practical session (online)
11. Design thinking for professionals
• 2 days - 4 hours per day and 3 hours practical session (online)
12. Masterclass in Data Decluttering building great work culture
• 2 days - 4 hours per day and 3 hours practical session (online)

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 Why SHNORH for agency alliance
• We set priority in supporting partnerships according to your specific needs
and budgets.

• Collaboration based on Human-centered design

• Single Point of Contact (SPOC) in the form of a SHNORH lead who acts as a
bridge between customers and innovative design-driven value.

• SHNORH design center with forward-focused R&D/Innovation labs addresses

future trends, cutting-edge sciences, and market experiences.

• SHNORH invests in the solution as a partner, providing resources, intellectual

property, labs, and innovations that reduce costs while maintaining high
quality and ROI, surpassing any competition.

• Proven international track record of SHNORH, outperforming competitors in

terms of quality, cost, and time to deliver results even under challenging
conditions and time constraints

FASTEST PROJECT ROLLOUT & IMPLEMENTATION IN THE INDUSTRY.

© SHNORH | HFR&D Confidential

 Thank You
Building experiences for industries with
human interventions

Let’s talk:
[email protected]

© SHNORH Confidential
 Ideation: Insurance Self Service Redesign

© SHNORH Confidential
 CONCEPT PAGE- Hi-Fi prototype
© SHNORH Confidential
37
The final outcome during the emergency
Help Dashboard to the rescue.

© SHNORH Confidential
 Framework for
Human Centered AI
A framework to help experience design professionals and product managers follow
a human-centered approach to AI.

© SHNORH Confidential
 Framework for Human Centered AI
1. User Needs + Defining Success

2. Data Collection + Evaluation

3. Mental Models

4. Explainability + Trust

5. Feedback + Control

6. Errors + Graceful Failure

© SHNORH Confidential
 Building experiences for industries
with human interventions
www.hfrnd.com

SHNORH Parent organisation

© SHNORH | HFR&D Confidential