Paper
Instructions
Instructions
• Use black ink or ball-point pen.
• Answer all questions.
• Calculators may be used.
Information
• The total mark for this question paper is 50.
• The marks for each question are shown in brackets.
Advice
• Read each question carefully before you start to answer it.
• Try to answer every question.
• Check your answer if you have time at the end.
SECTION A
Answer ALL questions. Writ your answers in the spaces provided.
For question 1-10, choose an answer A, B, C or D. If you change your mind
about an answer, put a line through the word (eg: “A” and then mark your
new answer as “B.”
1. Which of the following is not the business stakeholder?
A. Government
B. Customer
C. Lawyer
D. Manager
2. An example of goods is
A. A pair of shoes
B. Hospital
C. Red Cross
D. School
3. Which of the following business activities is a service?
A. Construction
B. Dental treatment
C. Coconut Farming
D. Gold mining
4. What is the strength of the business?
A. Great brand recognition
B. Technology advancement in the industry
C. High selling price
D. Easy to initiate of the business product
5. Who is the external stakeholder of the business?
A. Owner
B. Shareholders
C. Manager
D. Suppliers
6. Mia buys goods for $10000 and sells goods for $15000. Then, she paid his
employees $1000 and then she paid for the delivery charges for $500. What is the
net profit (profit for the year) of Mia Business?
A. $ 8500
B. $ 13500
C. $ 3500
D. $ 2500
7. Which of the following is not the functional area of the business?
A. Marketing
B. Caring
C. Financing
D. Operation
8. Why government is interested in the financial statements or how government
becomes the stakeholder of the business?
A. To know how much they need to tax to the business
B. To provide for the business development
C. To provide customer service of the business
D. To know how to use the products of the business
9. The role of Manager in the business is
A. To make decision of the business
B. To sell goods and services to the customer
C. To produce the goods and services
D. To lend money to the business
10. What include in the Macro environment
A. The buying behavior of the customers
B. The selling options of the suppliers
C. The enhancement of technology environment
D. The use of media channels (Total for Section A - 10 marks)
SECTION B
Choose True for “T” and False for “F” for each sentence.
1. Stakeholders can be internal and external.
2. Organization sells share to family and friends.
3. Goods and services are the same thing.
4. Supplier is the one who provide goods to the business for the purpose of selling
to the customer.
5. Manager is the end user of the product.
6. PESTEL (Political, Environmental, Sociological, Technology, Economics and Legal)
are the macro environment of the business.
7. Customer includes in the external stakeholder.
8. Shareholders is part of stakeholders.
9. The Red Cross Organizations is established for the purpose of making profit.
10. Internal Environment is the strengths and weakness of the business.
(Total for Section B - 10 marks)
Section C
Answer all questions.
1. Which function area of the business does the process of input-process-output?
(1 mark)
2. Which functional area of the business promote the product and research the
needs of the customer in the market? (1 mark)
3. Explain the definition of Business. (Give examples) (2 marks)
4. Explain the difference between goods and services. (Give examples) (4 marks)
5. What is stakeholder? How many types of stakeholders? (Give examples)
(4 marks)
6. Provide the table to show the difference between Micro Environment and Macro
Environment of meaning and influence of them. (8 marks)
Section D
Case Study: Stakeholders
(1) Name the three groups of stakeholders?
(2) Identify the types of stakeholders you mention in Question (1).
(3) Name other three groups of stakeholders that doesn’t include in the picture.
(4) What is the type of the business that provide in the picture?
(10 Marks)
