30K

MOTORCYCLE BLUETOOTH
COMMUNICATION SYSTEM
WITH MESH INTERCOM™

MENU

Version: 4.1.0
 CLICK
ANY
SECTION
TO
BEGIN ABOUT THE
HEADSET
INSTALLING
THE HEADSET

GETTING PAIRING WITH MOBILE

STARTED DEVICES PHONE USAGE

STEREO MESH BLUETOOTH

MUSIC INTERCOM INTERCOM

VOICE FIRMWARE
AMBIENT MODE
COMMAND UPGRADES

TROUBLE-
CONFIGURATION
SHOOTING
TABLE OF CONTENTS

1. ABOUT THE MOTORCYCLE

BLUETOOTH COMMUNICATION
SYSTEM WITH MESH INTERCOM™ 7
1.1 Product Details 7
1.1.1 Headset Main Unit 7
1.1.2 Universal Clamp Kit 7
1.2 Package Contents 8

2. INSTALLING THE HEADSET ON YOUR

HELMET 10
2.1 Helmet Installation 10
2.2 Using the Glued Surface Mounting
Adapter 13
2.3 Switching the Microphone 15
2.3.1 Wired Boom Microphone 16
2.3.2 Wired Microphone 16
2.4 Earbuds 17
2.5 External Mesh Intercom Antenna 17

3. GETTING STARTED 18
3.1 Button Functions 18
3.2 Downloadable Sena Software 18
3.2.1 SENA MOTORCYCLES App 18
3.2.2 Sena Device Manager 19
3.3 Legend 19
3.4 Powering On and Off 20
3.5 Charging 21
3.6 Checking the Battery Level 22
3.7 Volume Adjustment 23

4. PAIRING THE HEADSET WITH OTHER

BLUETOOTH DEVICES 24
4.1 Phone Pairing 25
4.1.1 Initially Pairing the 30K 25
TABLE OF CONTENTS CONTINUED

4.1.2 Pairing When the 30K is Turned Off 26

4.1.3 Pairing When the 30K is Turned On 27
4.2 Second Mobile Phone Pairing - Second
Mobile Phone, GPS, and SR10 27
4.3 Advanced Selective Pairing: Hands-
Free or A2DP Stereo 28
4.3.1 Phone Selective Pairing - Hands-Free
Profile 29
4.3.2 Media Selective Pairing - A2DP Profile 30
4.4 GPS Pairing 31

5. MOBILE PHONE USAGE 33

5.1 Making and Answering Calls 33
5.2 Speed Dialing 34
5.2.1 Assigning Speed Dial Presets 34
5.2.2 Using Speed Dial Presets 34

6. STEREO MUSIC 36
6.1 Playing Music with Bluetooth Devices 36
6.2 Music Sharing 37
6.2.1 Bluetooth Intercom Music Sharing 38
6.2.2 Mesh Intercom Music Sharing 38

7. MESH INTERCOM 40
7.1 What is Mesh Intercom? 40
7.1.1 Open Mesh 41
7.1.2 Group Mesh 42
7.2 Starting Mesh Intercom 43
7.3 Using the Mesh in Open Mesh 43
7.3.1 Channel Setting (Default: channel 1) 44
7.4 Using Mesh in Group Mesh 46
7.4.1 Creating a Group Mesh 46
7.4.2 Joining an Existing Group Mesh 48
7.5 Reset Mesh 50
7.6 Toggling Open Mesh/Group Mesh 50
7.7 Enable/Disable Mic (Default: Enable) 51
TABLE OF CONTENTS CONTINUED

8. BLUETOOTH INTERCOM 52
8.1 Intercom Pairing 52
8.1.1 Using the Smart Intercom Pairing (SIP) 52
8.1.2 Using the Button 54
8.2 Last-Come, First-Served 55
8.3 Two-Way Intercom 56
8.4 Multi-Way Intercom 57
8.4.1 Starting a Three-Way Intercom
Conference 57
8.4.2 Starting a Four-Way Intercom Conference 59
8.4.3 Ending Multi-Way Intercom 60
8.5 Three-Way Conference Phone Call
with Intercom Users 60
8.6 Group Intercom 62
8.7 Mesh Intercom Conference with
Bluetooth Intercom Participant 63
8.8 Universal Intercom 65
8.8.1 Two-Way Universal Intercom 67
8.8.2 Multi-Way Universal Intercom 67

9. AMBIENT MODE 69

10. VOICE COMMAND 70

11. FUNCTION PRIORITY AND

FIRMWARE UPGRADES 72
11.1 Function Priority 72
11.2 Firmware Upgrades 72

12. CONFIGURATION 73
12.1 Headset Configuration Setting 73
12.1.1 Delete All Pairings 75
12.1.2 Remote Control Pairing 75
TABLE OF CONTENTS CONTINUED

12.2 Software Configuration Setting 75

12.2.1 Headset Language 76
12.2.2 Audio Equalizer (Default: Off) 76
12.2.3 VOX Phone (Default: Enable) 76
12.2.4 VOX Intercom (Default: Disable) 77
12.2.5 VOX Sensitivity (Default: 3) 77
12.2.6 Bluetooth Intercom Audio Multitasking
(Default: Disabled) 78
12.2.7 Intercom-Audio Overlay Sensitivity
(Default: 3) 79
12.2.8 Audio Overlay Volume Management
(Default: Disable) 79
12.2.9 HD Intercom (Default: Enable) 79
12.2.10 HD Voice (Default: Enable) 80
12.2.11 Smart Volume Control (Default: Disable) 80
12.2.12 Sidetone (Default: Disable) 81
12.2.13 Voice Prompt (Default: Enable) 81
12.2.14 Advanced Noise Control™ (Default: Enable) 81

13. TROUBLESHOOTING 82
13.1 Fault Reset 82
13.2 Factory Reset 83
 1. ABOUT THE MENU

MOTORCYCLE BLUETOOTH
COMMUNICATION SYSTEM
WITH MESH INTERCOM™
1.1 Product Details
Product
Details 1.1.1 Headset Main Unit

Package Mesh Intercom Antenna Mesh Intercom Button

Contents
Status LED

Bluetooth
Antenna

Phone
Jog Dial Button

1.1.2 Universal Clamp Kit

Static Boom Microphone

Earbud Port

Quick
Release
Button
Ambient
Mode Button

Speakers

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 1. ABOUT THE MENU

MOTORCYCLE BLUETOOTH
COMMUNICATION SYSTEM
WITH MESH INTERCOM™
1.2 Package Contents
Product
Details
• 30K Headset Main Unit
Package
Contents

• Universal Helmet Clamp

• Wired Boom
Microphone

• Wired Microphone

• Hook and Loop

Fastener for Boom
Microphone

• Hook and Loop

Fastener for Wired
Microphone

• Microphone Sponges

• Glued Surface
Mounting Adapter

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 1. ABOUT THE MENU

MOTORCYCLE BLUETOOTH
COMMUNICATION SYSTEM
WITH MESH INTERCOM™

Product • Speaker Pads

Details

Package • Hook and Loop

Contents Fasteners for Speakers

• Boom Microphone
Holder

• Hook and Loop Fastener

for Holder

• Rubber Pads

• Allen Wrench

• Speaker Port Cover

• USB Power & Data Cable

(USB-C)

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 MENU

2. INSTALLING THE
HEADSET ON YOUR
HELMET
2.1 Helmet Installation
Helmet
Installation To securely install the headset on the helmet,
please follow this procedure.
Using the
Glued Surface 1. Insert the back plate of the clamp unit between
Mounting the internal padding and the external shell of the
Adapter helmet, and tighten the two screws.
Allen Wrench
Switching the
Microphone

Earbuds

External Clamp Unit

Mesh
Intercom
Note: Depending on the size and shape of your
Antenna
helmet, you may need to change the thickness of
the rubber pad between the clamp plates using
the two extra rubber pads in the box. To increase
the overall thickness, attach the thinner one to
the original rubber pad or replace the original
rubber pad with the thicker one.

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 MENU

2. INSTALLING THE
HEADSET ON YOUR
HELMET
2. Place the helmet speakers along with the hook
Helmet and loop fasteners, centered to your ear, in the
Installation ear pockets of the helmet. If the helmet has deep
ear pockets, you can use the speaker pads to
Using the place the speakers closer to your ears.
Glued Surface
Mounting
Adapter

Switching the
Microphone

Earbuds

External
Mesh Note:
Intercom • The speaker with the shorter wire is for the left
Antenna ear and the speaker with the longer one is for
the right ear.
• Make sure that the microphone is located
properly close to your mouth when you
wear the helmet. Adjust the direction of
the microphone so that the fin side of the
microphone is facing outward, away from your
lips.

Fin

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 MENU

2. INSTALLING THE
HEADSET ON YOUR
HELMET
3. Attach the headset main unit to the clamp unit.
Helmet Slide the main unit down onto the clamp unit
Installation until it clicks firmly into the bottom portion of the
clamp unit.
Using the
Glued Surface
Mounting
Adapter

Switching the
Microphone 4. To remove the main unit from the clamp unit,
press the Quick Release Button to slide it off the
Earbuds clamp unit.

External
Mesh
Intercom
Antenna

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 MENU

2. INSTALLING THE
HEADSET ON YOUR
HELMET
2.2 Using the Glued Surface Mounting
Helmet Adapter
Installation
If you have any problem equipping the clamp
Using the unit on the helmet for any reason, you may use
Glued Surface the glued surface mounting adapter to attach the
Mounting clamp unit on the external surface of the helmet.
Adapter 1. Remove the speaker unit.

Switching the
1
Microphone

Earbuds 2

External
Mesh
Intercom 2. Remove the back plate.
Antenna

3. Remove the rubber pad and replace it with the

thicker rubber pad included in the package.

4. Hook on the adapter to the clamp unit then screw

in the glued external adapter to the clamp unit.

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 MENU

2. INSTALLING THE
HEADSET ON YOUR
HELMET
5. Reconnect the speaker cable to the speaker port.
Helmet
Installation 2

Using the
1
Glued Surface
Mounting
Adapter
6. Locate a proper surface on the helmet to attach
Switching the the unit then clean the helmet surface location
Microphone with a moistened towel and allow it to dry
thoroughly.
Earbuds
7. Peel off the cover of the adhesive tape of the
External adapter and attach the unit on the proper surface
Mesh of your helmet.
Intercom
Antenna

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 MENU

2. INSTALLING THE
HEADSET ON YOUR
HELMET
2.3 Switching the Microphone
Helmet
Installation If you want to use a different microphone instead
of the static boom microphone, please refer to the
Using the following steps.
Glued Surface 1. Remove the back plate of the clamp unit.
Mounting
2. Connect the microphone according to your
Adapter
helmet type.
Switching the 3. Lock the microphone to the clamp.
Microphone 4. Reattach the back plate to cover the microphone
and the speaker port.
Earbuds
Speaker Port
External
Mesh
Intercom
Antenna

Microphone Port

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 MENU

2. INSTALLING THE
HEADSET ON YOUR
HELMET
2.3.1 Wired Boom Microphone
Helmet When installing the included wired boom
Installation microphone, place the hook and loop
fastener at the end of the boom microphone
Using the between the internal helmet cheek pad and
Glued Surface the internal wall of the helmet shell. The
Mounting
boom microphone should be mounted so it is
Adapter
facing close to your mouth when you wear the
helmet.
Switching the
Microphone

Earbuds

External
Mesh
Intercom
Antenna
2.3.2 Wired Microphone
In case of the wired microphone, attach the
enclosed hook and loop fastener for the wired
microphone to the inside of the chin guard for
full-face helmets. Place the wired microphone
on the hook and loop fastener and connect it
to the connector of the clamp unit.

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 MENU

2. INSTALLING THE
HEADSET ON YOUR
HELMET
2.4 Earbuds
Helmet
Installation You can connect your earbuds to the clamp while
having the speakers connected to the clamp. The
Using the sound of the earbuds will be active while the sound
Glued Surface of the outer speakers becomes inactive.
Mounting
Adapter

Switching the
Microphone Earbud Port

Earbuds

External
Mesh
Intercom
Antenna
2.5 External Mesh Intercom Antenna
Pull the Mesh Intercom Antenna outwards slightly
to unfold it.

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 MENU

3. GETTING STARTED
3.1 Button Functions
Button
Functions M Mesh Intercom Button

Downloadable
Sena Software

Legend
P
Phone Button
Powering On
and Off

Charging Jog Dial

Checking the
Battery Level
A Ambient Mode Button
Volume
Adjustment
3.2 Downloadable Sena Software
3.2.1 SENA MOTORCYCLES App

By simply pairing your phone with

your headset, you can use the SENA
MOTORCYCLES App for quicker, easier set
up and management.

SENA MOTORCYCLES
• Device configuration setting

• Download the SENA MOTORCYCLES App

on Google Play Store or App Store.

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 MENU

3. GETTING STARTED
3.2.2 Sena Device Manager
Button The Sena Device Manager allows you to
Functions upgrade the firmware and configure its
settings directly from your PC or Apple
Downloadable computer. Download the Sena Device
Sena Software Manager from sena.com.
Legend

Powering On NOTICE
and Off • This User Guide (Version 4.1.0) explains
how to operate a 30K headset with
Charging firmware version 4.0 or higher.
• For the operation of a headset with a
Checking the firmware version lower than 4.0, refer
Battery Level to the 30K User Guide (Version 3.1.0)
or lower.
Volume
Adjustment
3.3 Legend

TAP Tap button/Jog Dial the specified number

1x of times

HOLD Press and Hold button/Jog Dial for the

10s specified amount of time

Rotate Jog Dial

ROTATE ROTATE
ROTATE clockwise (right) or
L R counterclockwise (left).
Rotate while
ROTATE ROTATE Pressing Jog Dial
L R ROTATE
clockwise (right) or
counterclockwise (left).

Audible prompt from

“Hello”
the headset

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 MENU

3. GETTING STARTED
3.4 Powering On and Off
Button
Functions Press and hold the Jog Dial and Phone Button at
the same time to turn the headset on or off.
Downloadable Powering On
Sena Software
HOLD
Legend = P
1s
Powering On POWER
ON
and Off

Charging “Hello”

Checking the
Battery Level Powering Off

Volume TAP
Adjustment = P
1x
POWER
OFF

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 MENU

3. GETTING STARTED
3.5 Charging
Button
Charging the Headset
Functions

Downloadable
Sena Software

Legend DC Power Charging &

Firmware Upgrade Port
Powering On
and Off

Charging

Checking the
Battery Level

Volume
Adjustment
The headset will be fully charged in about 2.5 hours.
(The charging time may vary depending on the
charging method.)

Note:
• The headset includes a Fast Charging feature
which allows it to charge quickly over a short
period of time. For example, a user can get up
to 2.0 hours of Mesh communication or 2.0 hours
of Bluetooth intercom after charging the headset
for 20 minutes.
• Any 3rd party USB charger can be used with
Sena products if the charger is approved
by either the FCC, CE, IC, or other locally
approved agencies.
• Use of a non-approved charger may cause fire,
explosion, leakage, and other hazards which
may also reduce the life time or performance of
the battery.
• The headset is compatible with 5 V input USB-
charged devices only.

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 MENU

3. GETTING STARTED
3.6 Checking the Battery Level
Button
Functions Instruction is for when powering the headset on.
Visual Method
Downloadable
Sena Software
HOLD
= P
1s
Legend
VISUAL
Powering On METHOD
and Off

Charging =

Checking the HIGH

Battery Level

Volume =
Adjustment
MEDIUM

LOW

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 MENU

3. GETTING STARTED
3.7 Volume Adjustment
Button
Functions You can raise or lower the volume by rotating the
Jog Dial clockwise or counterclockwise. Volume is
Downloadable set and maintained independently at different levels
Sena Software for each audio source (i.e., phone, intercom), even
when the headset is rebooted.
Legend Volume Up

Powering On
ROTATE
and Off =
R
Charging VOLUME UP

Checking the Volume Down

Battery Level

Volume ROTATE
=
Adjustment L
VOLUME
DOWN

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 4. P
 AIRING THE MENU

HEADSET WITH
OTHER BLUETOOTH
DEVICES
When using the headset with other Bluetooth devices
Phone Pairing for the first time, they’ll need to be “paired.” This
enables them to recognize and communicate with one
Second another whenever they’re within range.
Mobile Phone The headset can pair with multiple Bluetooth devices
Pairing - such as a mobile phone, GPS, MP3 player or Sena
Second SR10 Two-Way Radio Adapter via Mobile Phone
Mobile Pairing, Second Mobile Phone Pairing and GPS
Phone, GPS, Pairing. The headset can also be paired with up to
and SR10 three other Sena headsets.
Pairs with up to three Sena Headsets
Advanced
Selective
Pairing:
Hands-Free or
A2DP Stereo

GPS Pairing
Also pairs with:

Mobile MP3 GPS Sena

Phone Player Devices SR10

30K Motorcycle Bluetooth Communication System with Mesh Intercom™ | 24

 4. P
 AIRING THE MENU

HEADSET WITH
OTHER BLUETOOTH
DEVICES
4.1 Phone Pairing
Phone Pairing
There are three ways to pair the phone.
Second
Mobile Phone 4.1.1 Initially Pairing the 30K
Pairing -
Second The headset will automatically enter the
Mobile phone pairing mode when you initially turn on
Phone, GPS, the headset or in the following situation:
and SR10 • Rebooting after executing Factory Reset;
or
Advanced • Rebooting after executing Delete All
Selective Pairings.
Pairing:
1. Press and hold the Phone Button and the
Hands-Free or
Jog Dial for 1 second.
A2DP Stereo
HOLD
GPS Pairing = P
1s
Blinking

“Phone pairing”

2. Select 30K in the list of

Bluetooth devices detected. Bluetooth

If your mobile phone asks

30K
Pi

for a PIN, enter 0000. Device B

Note:
• The phone pairing mode lasts for
3 minutes.
• To cancel phone pairing, tap the Phone
Button or Jog Dial.

30K Motorcycle Bluetooth Communication System with Mesh Intercom™ | 25

 4. P
 AIRING THE MENU

HEADSET WITH
OTHER BLUETOOTH
DEVICES
4.1.2 Pairing When the 30K is Turned Off
Phone Pairing
1. While the headset is off, press and hold the
Second Phone Button and the Jog Dial until the
Mobile Phone LED flashes red and blue alternately and
Pairing - you hear a voice prompt, “Phone pairing”.
Second
Mobile
Phone, GPS, = P HOLD
and SR10

Advanced Blinking
Selective
Pairing:
“Phone pairing”
Hands-Free or
A2DP Stereo
2. Select 30K in the list of
GPS Pairing
Bluetooth devices detected. Bluetooth

If your mobile phone asks

30K
Pi

for a PIN, enter 0000. Device B

30K Motorcycle Bluetooth Communication System with Mesh Intercom™ | 26

 4. P
 AIRING THE MENU

HEADSET WITH
OTHER BLUETOOTH
DEVICES
4.1.3 Pairing When the 30K is Turned On
Phone Pairing
1. While the headset is on, press and hold the
Second Phone Button for 5 seconds.
Mobile Phone
Pairing - HOLD
=
Second
P
5s
Mobile
Phone, GPS,
and SR10 Blinking

Advanced “Phone pairing”

Selective
Pairing:
Hands-Free or
2. Select 30K in the list of
A2DP Stereo
Bluetooth devices detected. Bluetooth

If your mobile phone asks

GPS Pairing 30K
Pi

for a PIN, enter 0000. Device B

4.2 Second Mobile Phone Pairing -

Second Mobile Phone, GPS, and SR10
1. Press and hold the Jog Dial for 5 seconds.

HOLD
5s
Blinking

“Intercom pairing”

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 4. P
 AIRING THE MENU

HEADSET WITH
OTHER BLUETOOTH
DEVICES
2. Tap the Phone Button.
Phone Pairing
TAP
=
Second
P
1x
Mobile Phone
Pairing - Blinking
Second
Mobile
“Second mobile
Phone, GPS,
phone pairing”
and SR10

Advanced 3. Select 30K in the list of Bluetooth

Selective devices detected. If your Bluetooth

Pairing: Bluetooth device asks for a PIN,

30K
Pi

Hands-Free or enter 0000. Device B

A2DP Stereo

GPS Pairing

4.3 Advanced Selective Pairing: Hands-

Free or A2DP Stereo
Phone Pairing allows the headset to establish two
Bluetooth profiles: Hands-Free or A2DP Stereo.
Advanced Selective Pairing allows the headset to
separate the profiles to enable connection with two
devices.

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 4. P
 AIRING THE MENU

HEADSET WITH
OTHER BLUETOOTH
DEVICES
4.3.1 Phone Selective Pairing - Hands-Free
Phone Pairing Profile

Second 1. Press and hold the Phone Button for

Mobile Phone 5 seconds.
Pairing -
Second HOLD
=
Mobile P
5s
Phone, GPS,
and SR10
Blinking
Advanced
Selective
“Phone pairing”
Pairing:
Hands-Free or
A2DP Stereo 2. Tap the Phone Button.

GPS Pairing TAP

= P
1x
Blinking

“Phone selective
pairing”

3. Select 30K in the list of

Bluetooth devices detected. Bluetooth

If your mobile phone asks

30K
Pi

for a PIN, enter 0000. Device B

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 4. P
 AIRING THE MENU

HEADSET WITH
OTHER BLUETOOTH
DEVICES
4.3.2 Media Selective Pairing - A2DP Profile
Phone Pairing
1. Press and hold the Phone Button for
Second 5 seconds.
Mobile Phone
Pairing - HOLD
=
Second
P
5s
Mobile
Phone, GPS,
and SR10 Blinking

Advanced “Phone pairing”

Selective
Pairing:
Hands-Free or 2. Tap the Jog Dial.
A2DP Stereo
TAP
=
GPS Pairing
1x
Blinking

“Media selective
pairing”

3. Select 30K in the list of

Bluetooth devices detected. Bluetooth

If your mobile phone asks

30K
Pi

for a PIN, enter 0000. Device B

30K Motorcycle Bluetooth Communication System with Mesh Intercom™ | 30

 4. P
 AIRING THE MENU

HEADSET WITH
OTHER BLUETOOTH
DEVICES
4.4 GPS Pairing
Phone Pairing
1. Press and hold the Jog Dial for 5 seconds.
Second
HOLD
Mobile Phone
Pairing -
5s
Second
Mobile Blinking
Phone, GPS,
and SR10
“Intercom pairing”
Advanced
Selective 2. Tap the Phone Button.
Pairing:
Hands-Free or TAP
=
A2DP Stereo P
1x
GPS Pairing
Blinking

“Second mobile
phone pairing”

3. Tap the Phone Button.

TAP
= P
1x
Blinking

“GPS pairing”

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 4. P
 AIRING THE MENU

HEADSET WITH
OTHER BLUETOOTH
DEVICES
4. Select 30K in the list of devices
detected. If your Bluetooth device
Bluetooth

Phone Pairing
asks for a PIN, enter 0000. 30K
Pi

Device B

Second
Mobile Phone
Pairing -
Second
Mobile Note: If you pair your GPS device via GPS
Phone, GPS, Pairing, its instruction will not interrupt your
and SR10 Mesh Intercom conversations, but overlay with
them. Bluetooth intercom conversations will be
Advanced interrupted by GPS instructions.
Selective
Pairing:
Hands-Free or
A2DP Stereo

GPS Pairing

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 MENU

5. MOBILE PHONE USAGE

5.1 Making and Answering Calls
Making and
Answer a Call
Answering Calls

Speed Dialing TAP

= P or
1x
ANSWER

End a Call

TAP
= P
1x
END or

HOLD
2s

Reject a Call

HOLD
= 2s
REJECT

Make a Call with Voice Dialer

TAP in
= P
1x stand-by
mode
VOICE DIAL

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 MENU

5. MOBILE PHONE USAGE

5.2 Speed Dialing
Making and
Answering Calls 5.2.1 Assigning Speed Dial Presets

Speed Dial Presets could be assigned in

Speed Dialing
the settings menu, accessible through Sena
Device Manager or SENA MOTORCYCLES
App.

5.2.2 Using Speed Dial Presets

1. Tap the Phone Button twice to enter into

the Speed Dial menu. You will hear the
voice prompt, “Speed dial.”
Enter Speed Dial Mode

TAP
= P
2x
SPEED DIAL

“Speed dial”

2. Rotate the Jog Dial clockwise or

counterclockwise to navigate between the
Speed Dial Presets.
Navigate Forward through Speed Dial Preset Numbers

ROTATE
=
R
NAVIGATE
FORWARD

Navigate Backward through Speed Dial Preset Numbers

ROTATE
=
L
NAVIGATE
BACKWARD

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 MENU

5. MOBILE PHONE USAGE

3. To call one of your Speed Dial Presets,
Making and tap the Phone Button when you hear the
Answering Calls prompt, “Speed dial (#).”
Call a Speed Dial Preset Number
Speed Dialing

TAP
= P
1x
SPEED DIAL

“Speed dial (#)”

4. To redial the last number called, tap the

Phone Button when you hear the prompt,
“Last number redial.”
Redial Last Number

TAP
= P
1x
REDIAL

“Last number redial”

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 MENU

6. STEREO MUSIC
6.1 Playing Music with Bluetooth Devices
Playing
Music with 1. To play or pause music, press and hold the Jog
Bluetooth Dial for 1 second until you hear a double beep.
Devices Play/Pause

Music Sharing
HOLD
= 1s
PLAY/PAUSE

“[Beep, Beep]”

2. To adjust the volume, rotate the Jog Dial

clockwise or counterclockwise.
Volume Up

ROTATE
=
R
VOLUME
UP

Volume Down

= ROTATE
L
VOLUME
DOWN

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 MENU

6. STEREO MUSIC
3. To track forward or back, rotate while pressing
Playing the Jog Dial clockwise or counterclockwise.
Music with Track Forward
Bluetooth
Devices
= ROTATE

Music Sharing R
SKIP TRACK
FORWARD

Track Backward

= ROTATE
L
SKIP TRACK
BACKWARD

6.2 Music Sharing

You can start sharing music with one intercom friend
using Bluetooth stereo music during a two-way
intercom conversation and one participant of a
Mesh. If you start sharing music while Bluetooth
intercom and Mesh Intercom are running at the
same time, then music shared during Bluetooth
intercom will take priority over music shared during
Mesh Intercom.

Note:
• Both you and your intercom friend can
remotely control music playback such as track
forward and track back.
• Music sharing will be paused when you are
using your mobile phone or listening to GPS
instructions.
• Music sharing will be terminated if the headset
starts a multi-way intercom conference.

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6. STEREO MUSIC
6.2.1 Bluetooth Intercom Music Sharing
Playing
You can start sharing the music with one
Music with
intercom friend of a two-way intercom
Bluetooth
conversation.
Devices
Start Sharing Music
Music Sharing
HOLD
=
3s

“Music sharing on”

Terminate Sharing Music

HOLD
=
3s

“Music sharing off”

6.2.2 Mesh Intercom Music Sharing

You can start sharing music with one
participant of a Mesh Intercom.

Start Sharing Music

1. The Creator will send a request message
to participants connected during Mesh
Intercom.

HOLD
=
3s

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 MENU

6. STEREO MUSIC
[Creator]
Playing
Music with
“Music sharing on”
Bluetooth
Devices
[Participants]
Music Sharing
“Would you like to
accept music sharing?”

2. The Creator will share music with the first

participant that accepts the request.
[Participant] Accept

TAP
= M
1x
[Participant] Refuse

HOLD
= M
1s
Terminate Sharing Music

HOLD
=
3s

“Music sharing off”

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 MENU

7. MESH INTERCOM
7.1 What is Mesh Intercom?
What is Mesh
Intercom? Mesh Intercom™ is a dynamic communication
system created by Sena that provides instant and
Starting Mesh effortless bike-to-bike communication without a
Intercom pre-grouping process. Mesh Intercom allows riders
to connect and communicate with nearby users
Using the without the need to pair each headset together.
Mesh in Open The working distance between each 30K in Mesh
Mesh Intercom can be up to 2 km (1.2 mi) in open terrain.
In open terrain, the Mesh can be extended up to 8
Using Mesh in km (5 mi) between a minimum of six users. Within
Group Mesh the same channel in Open Mesh™ or the same
private group in Group Mesh™, six users can talk
Reset Mesh at the same time and enjoy the optimal quality for
their conversation.
Toggling Mesh Intercom
Open Mesh/
Group Mesh C
E
Enable/
Disable Mic
A
F

B D

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 MENU

7. MESH INTERCOM
7.1.1 Open Mesh
What is Mesh Open Mesh is an open group intercom
Intercom? function. Users can freely communicate with
each other in the same Open Mesh channel
Starting Mesh and select which channel (1-9) to use through
Intercom the headset.

Using the It can connect with a virtually unlimited

Mesh in Open number of users in each channel.
Mesh
C
Using Mesh in E
Group Mesh
A
Reset Mesh F
Toggling
Open Mesh/
Group Mesh B D

Enable/
Disable Mic
B D B

A C E A C

Channel 1 Channel 2

B D

A C

Channel 9

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 MENU

7. MESH INTERCOM
7.1.2 Group Mesh
What is Mesh Group Mesh is a closed group intercom
Intercom? function that allows users to join, leave, or
rejoin a group intercom conversation without
Starting Mesh pairing each headset. Users can freely
Intercom communicate with each other in the same
private group in Group Mesh.
Using the
Mesh in Open For closed intercom conversations using Mesh
Mesh Intercom, a Group Mesh needs to be created
by the users. When users create a private
Using Mesh in group in Group Mesh by Mesh Grouping, the
Group Mesh headset automatically switches from Open
Mesh to Group Mesh. Up to 24 users can all
be connected in each private group.
Reset Mesh

Toggling Group Mesh

Open Mesh/ B D F
Group Mesh

Enable/
Disable Mic A C E

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 MENU

7. MESH INTERCOM
7.2 Starting Mesh Intercom
What is Mesh
Intercom? When Mesh Intercom is enabled, the 30K will
automatically connect to nearby 30K users and
Starting Mesh allow them to talk to each other by pressing the
Intercom Mesh Intercom Button.
Mesh Intercom On
Using the
Mesh in Open
Mesh TAP
= M
1x
Using Mesh in
Group Mesh

Reset Mesh “Mesh intercom on”

Toggling
Open Mesh/ Mesh Intercom Off
Group Mesh
TAP
=
Enable/
Disable Mic
M
1x

“Mesh intercom off”

Note: Open Mesh and Group Mesh cannot

communicate with the previous modes
Public Mode and Private Mode. In case of
no communication, the headset should be
upgraded to the latest firmware.

7.3 Using the Mesh in Open Mesh

When Mesh Intercom is enabled, the headset will
be in Open Mesh (default: channel 1) initially.

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 MENU

7. MESH INTERCOM
7.3.1 Channel Setting (Default: channel 1)
What is Mesh
If the Open Mesh communication
Intercom?
experiences interference because other
groups are also using channel 1 (default),
Starting Mesh
change the channel. You can select from
Intercom
channels 1 to 9.
Using the B D B

Mesh in Open
Mesh

Using Mesh in A C E A C

Group Mesh

Reset Mesh Channel 1 Channel 2

Toggling
Open Mesh/ B D

Group Mesh

Enable/
Disable Mic A C

Channel 9

Enter into the Channel Setting

TAP
= M
2x

“Channel setting, 1”

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 MENU

7. MESH INTERCOM
Navigate Between Channels
What is Mesh (1 2 ••• 8 9 Exit 1 •••)
Intercom?
ROTATE
=
Starting Mesh R
Intercom
or
Using the
Mesh in Open =
ROTATE
Mesh L
Using Mesh in
Group Mesh
“#”
Reset Mesh

Toggling
Open Mesh/
Group Mesh Save the Channel

Enable/ TAP
=
Disable Mic
1x

“Channel is set,
channel #”

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 MENU

7. MESH INTERCOM
Note:
What is Mesh • Channel Setting always starts with
Intercom? channel 1.
• If you do not press any button for
Starting Mesh
approximately 10 seconds in a specific
Intercom
channel, the channel is automatically
saved.
Using the
Mesh in Open • If you want to cancel during Channel
Mesh Setting, tap the Phone Button.
• The channel will be remembered even if
Using Mesh in you turn off the 30K.
Group Mesh • You can also change the Channel Setting
of the headset through the Sena Device
Reset Mesh Manager or the SENA MOTORCYCLES
App.
Toggling
Open Mesh/
Group Mesh
7.4 Using Mesh in Group Mesh
Enable/ 7.4.1 Creating a Group Mesh
Disable Mic
Creating a Group Mesh requires two or more
Open Mesh users.
Open Mesh

B D

A C

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 MENU

7. MESH INTERCOM
1. Enter into Mesh Grouping to create a
What is Mesh Group Mesh.
Intercom? C
Starting Mesh
Intercom
YOU

HOLD
Using the =
Mesh in Open
and M
5s
Mesh
D
Using Mesh in
Group Mesh
FRIEND

Reset Mesh

Toggling “Mesh grouping”

Open Mesh/
Group Mesh
2. The headsets complete Mesh Grouping
and automatically switch from Open Mesh
Enable/
to Group Mesh.
Disable Mic

“Group Mesh”

Open Mesh Group Mesh

B D

A C

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 MENU

7. MESH INTERCOM
Note:
What is Mesh • If the Mesh Grouping is not completed
Intercom? within 30 seconds, users will hear a
voice prompt, “Grouping failed”.
Starting Mesh
• If you want to cancel during the Mesh
Intercom
Grouping, tap the Mesh Intercom
Button or Phone Button.
Using the
Mesh in Open
Mesh 7.4.2 Joining an Existing Group Mesh
Using Mesh in One of the members in an Existing Group
Group Mesh Mesh can allow new members in Open Mesh
to join the Existing Group Mesh.
Reset Mesh
Existing Group Mesh
New Members and Current Members
Toggling
Open Mesh/
B D F
Group Mesh

Enable/
Disable Mic A C E

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 MENU

7. MESH INTERCOM
1. One of the current members and a new
What is Mesh member enter into Mesh Grouping to join
Intercom? the Existing Group Mesh.
C
Starting Mesh
Intercom
YOU
Using the (NEW
MEMBER)
Mesh in Open
Mesh HOLD
=
and M
5s
Using Mesh in
Group Mesh E

Reset Mesh
CURRENT
MEMBER
Toggling IN GROUP
MESH
Open Mesh/
Group Mesh
“Mesh grouping”
Enable/
Disable Mic
2. The headsets complete Mesh Grouping.
The new members will hear a voice prompt
as their headsets automatically switch from
Open Mesh to Group Mesh.

“Group Mesh”

D F

C E

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 MENU

7. MESH INTERCOM
Note: If the Mesh Grouping is not
What is Mesh completed within 30 seconds, the current
Intercom? members will hear a low tone double
beep and the new member will hear a
Starting Mesh voice prompt, “Grouping failed”.
Intercom

Using the
7.5 Reset Mesh
Mesh in Open
Mesh If a headset in an Open Mesh or Group Mesh
resets the Mesh, it will automatically return to Open
Using Mesh in Mesh (default: channel 1).
Group Mesh
HOLD
=
Reset Mesh M
8s
Toggling
Open Mesh/
Group Mesh
7.6 Toggling Open Mesh/Group Mesh
Enable/
Disable Mic Users are able to toggle between Open Mesh
and Group Mesh without resetting the Mesh. This
allows users to keep the Group Mesh Network
connection information while in Open Mesh.
Users can toggle to Group Mesh to communicate
with participants from the stored Group Mesh
Network connection information.

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 MENU

7. MESH INTERCOM
Toggle Between Open Mesh and Group Mesh
What is Mesh
Intercom?
“Open Mesh”
Starting Mesh
Intercom Open Mesh

HOLD
=
Using the M
3s
Mesh in Open
Mesh
“Group Mesh”
Using Mesh in
Group Mesh Group Mesh

Reset Mesh Note: If you have never participated in Group

Mesh, you cannot toggle between Open Mesh and
Toggling Group Mesh. You will hear a voice prompt, “No
Open Mesh/ Group Available”.
Group Mesh

Enable/
Disable Mic 7.7 Enable/Disable Mic (Default: Enable)
Users can enable/disable the microphone when
communicating in a Mesh Intercom.
Enable/Disable the Microphone

HOLD
= M
1s

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 MENU

8. BLUETOOTH INTERCOM
Up to three people can communicate via intercom
Intercom with the headset simply by pairing their headsets.
Pairing
A
Last-Come,
First-Served

Two-Way
Intercom B C D

Multi-Way
Intercom

Three-Way 8.1 Intercom Pairing

Conference
Phone Call with There are two ways to pair the headset.
Intercom Users

Group Intercom 8.1.1 Using the Smart Intercom Pairing

(SIP)
Mesh Intercom
SIP allows you to quickly pair with your friends
Conference
for intercom communication by scanning the
with Bluetooth
QR code on the SENA MOTORCYCLES App
Intercom
without remembering the button operation.
Participant
1. Pair the mobile phone with the headset.
Universal
2. Open the SENA MOTORCYCLES App and
Intercom
tap (Smart Intercom Pairing Menu).
3. Scan the QR code displayed on your friend
(B)’s mobile phone.
• Your friend (B) can display the
QR code on the mobile phone by
tapping > QR code ( ) on the
SENA MOTORCYCLES App.

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 MENU

8. BLUETOOTH INTERCOM

Intercom
Pairing

Last-Come,
First-Served

Two-Way
Intercom

Multi-Way
Intercom 4. Tap Save and check that your friend (B) is
paired with you (A) correctly.
Three-Way
Conference 5. Tap Scan ( ) and repeat steps 3-4 to pair
Phone Call with with Intercom Friends (C) and (D).
Intercom Users
Note: The Smart Intercom Pairing (SIP) is
not compatible with Sena products that use
Group Intercom
Bluetooth 3.0 or below.
Mesh Intercom
Conference
with Bluetooth
Intercom
Participant

Universal
Intercom

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 MENU

8. BLUETOOTH INTERCOM
8.1.2 Using the Button
Intercom
Pairing A B

Last-Come,
First-Served YOU

Two-Way 1. The users (You, B) enter into Intercom

Intercom Pairing.
Multi-Way
A
Intercom

Three-Way HOLD
Conference YOU
and
= 5s
Phone Call with
Intercom Users B
Group Intercom

Mesh Intercom Blinking

Conference
with Bluetooth
Intercom “Intercom pairing”
Participant

Universal 2. The users‘ headsets will be automatically

Intercom paired.
Turns blue

A B

YOU

3. Repeat the steps above to pair with other

headsets (C and D).

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 MENU

8. BLUETOOTH INTERCOM
8.2 Last-Come, First-Served
Intercom
Pairing The intercom pairing queue is Last-Come, First-
Served. If a headset has multiple paired headsets
Last-Come, for intercom conversations, the last paired
First-Served headset is set as the First Intercom Friend. For
example, after the pairing procedures listed above,
Two-Way headset (D) is the First Intercom Friend of headset
Intercom (A). Headset (C) is the Second Intercom Friend of
headset (A), and headset (B) is the Third Intercom
Multi-Way Friend of headset (A).
Intercom
Intercom Pairing Order Last-Come, First-Served
Three-Way B
A B
A
Conference
Phone Call with Intercom
YOU YOU
Intercom Users Friend1

Group Intercom A 1 B
A C B

2
YOU
Mesh Intercom C YOU
Intercom Intercom
Conference Friend1 Friend2

with Bluetooth
Intercom B
Participant 1
A D C B
Universal A 2 C

Intercom Intercom Intercom Intercom

3 YOU
Friend1 Friend2 Friend3
YOU
D

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 MENU

8. BLUETOOTH INTERCOM
8.3 Two-Way Intercom
Intercom
Pairing You can start or end an intercom conversation with
an Intercom Friend by tapping the Jog Dial.
Last-Come, 1. Tap once for Intercom Friend 1.
First-Served Start/End with Intercom Friend 1

Two-Way
Intercom D TAP
= 1x
Multi-Way
Intercom
2. Tap twice for Intercom Friend 2.
Three-Way Start/End with Intercom Friend 2
Conference
Phone Call with C TAP
Intercom Users = 2x
Group Intercom
3. Tap three times for Intercom Friend 3.
Mesh Intercom
Start/End with Intercom Friend 3
Conference
with Bluetooth
Intercom B TAP
Participant = 3x
Universal
Intercom

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 MENU

8. BLUETOOTH INTERCOM
8.4 Multi-Way Intercom
Intercom
Pairing Multi-Way Intercom enables conference-call-style
conversations with up to three Intercom Friends
Last-Come, at the same time. While Multi-Way Intercom is in
First-Served progress, mobile phone connection is temporarily
disconnected. However, as soon as Multi-Way
Two-Way Intercom terminates, the mobile phone connection
Intercom will be reestablished.

Multi-Way 8.4.1 Starting a Three-Way Intercom

Intercom Conference

Three-Way You (A) can have a Three-Way Intercom

Conference Conference with two other Intercom
Phone Call with Friends (B & C) by establishing two intercom
Intercom Users connections simultaneously.
1. Pair your headset (A) with those of two other
Group Intercom Intercom Friends (B & C). Please refer to
Section 8.1: “Intercom Pairing” for pairing
Mesh Intercom instructions.
Conference
with Bluetooth Pair with Intercom Friends B & C
Intercom
Participant A

Universal B C
Intercom You

Intercom Intercom
Friend B Friend C

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 MENU

8. BLUETOOTH INTERCOM
2. Start an intercom conversation with one of
Intercom the two friends in your intercom group. For
Pairing example, you (A) may start an intercom
conversation with the Intercom Friend
Last-Come, (B). Or, Intercom Friend (B) may start an
First-Served intercom call with you (A).
Starting an Intercom Conversation
Two-Way with Intercom Friend B
Intercom
A
Multi-Way
Intercom B C
You
Three-Way
Conference
Phone Call with Intercom Intercom
Friend B Friend C
Intercom Users
3. Then, you (A) can call the second Intercom
Group Intercom Friend (C), or the second Intercom Friend
(C) may join the intercom by making an
Mesh Intercom intercom call to you (A).
Conference
with Bluetooth Starting an Intercom Conversation
with Intercom Friend C
Intercom
Participant
A
Universal
Intercom B C
You

Intercom Intercom
Friend B Friend C

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 MENU

8. BLUETOOTH INTERCOM
4. Now you (A) and two Intercom Friends
Intercom (B & C) are having a Three-Way Intercom
Pairing Conference.
Three-Way Intercom
Last-Come,
First-Served
A
Two-Way
Intercom B C
You
Multi-Way
Intercom Intercom Intercom
Friend B Friend C
Three-Way
Conference
Phone Call with 8.4.2 Starting a Four-Way Intercom
Intercom Users Conference

With three Intercom Friends connected, a

Group Intercom new participant (D) can make it a Four-Way
Intercom Conference by making an intercom
Mesh Intercom call to either (B) or (C).
Conference
with Bluetooth Starting a Four-Way Intercom
Intercom
Participant A C
Universal
B D
Intercom
YOU Intercom
Friend C

Intercom Intercom
Friend B Friend D

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 MENU

8. BLUETOOTH INTERCOM
8.4.3 Ending Multi-Way Intercom
Intercom
Pairing 1. Press the Jog Dial for 1 second until you
hear a beep to terminate all intercom
Last-Come, connections.
First-Served 2. Tap the Jog Dial to disconnect from your
first Intercom Friend. Double tap the
Two-Way Jog Dial to disconnect from your second
Intercom Intercom Friend.

Multi-Way
Intercom 8.5 Three-Way Conference Phone Call
with Intercom Users
Three-Way
Conference You can have a Three-Way Conference Phone Call
Phone Call with by adding an Intercom Friend to the mobile phone
Intercom Users conversation.

Group Intercom 1. During a mobile phone call, tap the Jog Dial
once, twice or, three times to invite one of your
Mesh Intercom Intercom Friends to the conversation.
Conference Invite an Intercom Friend into Phone Conference
with Bluetooth
Intercom
TAP
Participant = 1x
Universal
ADD AN or
Intercom INTERCOM
FRIEND
DURING
TAP
CALL 2x
or

TAP
3x

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 MENU

8. BLUETOOTH INTERCOM
2. To disconnect the intercom during a conference
Intercom phone call, tap the Jog Dial once, twice or
Pairing three times.
Disconnect Intercom Friend from Conference
Last-Come,
First-Served
TAP
= 1x
Two-Way
Intercom
DISCONNECT or
INTERCOM
Multi-Way TAP
Intercom 2x
Three-Way or
Conference TAP
Phone Call with
Intercom Users
3x
Group Intercom 3. To disconnect the mobile phone call during a
conference phone call, tap the Phone Button.
Mesh Intercom End Phone Call from Conference
Conference
with Bluetooth
TAP
Intercom
Participant
= P
1x
END
Universal INTERCOM
Intercom
Note: When you have an incoming intercom call
during a mobile phone call, you will hear high
tone double beeps.

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8. BLUETOOTH INTERCOM
8.6 Group Intercom
Intercom
Pairing Group Intercom allows you to instantly create a
Multi-Way Conference Intercom with three of the
Last-Come, most recently paired headsets.
First-Served 1. Go through intercom pairing with up to three
headsets you want to have Group Intercom with.
Two-Way
2. Press the Ambient Mode Button for 1 second
Intercom
to begin Group Intercom. The LED will flash
green and you will hear a voice prompt, “Group
Multi-Way
intercom”.
Intercom
Start Group Intercom
Three-Way
Conference HOLD
Phone Call with = A
1s
Intercom Users
START
Group Intercom GROUP
INTERCOM

Mesh Intercom
Conference “Group intercom”
with Bluetooth
Intercom
Participant 3. When all of the headsets are connected together,
everyone will hear the voice prompt, “Group
Universal intercom connected.”
Intercom
“Group intercom connected”

= Green LED Flashing

BLUETOOTH
LED STATUS

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 MENU

8. BLUETOOTH INTERCOM
4. To terminate Group Intercom, press the
Intercom Ambient Mode Button for 1 second during
Pairing Group Intercom. You will hear a voice prompt,
“Group intercom terminated”.
Last-Come, End Group Intercom
First-Served
HOLD
Two-Way =
Intercom
A
1s
END GROUP
Multi-Way INTERCOM
Intercom

Three-Way “Group intercom terminated”

Conference
Phone Call with
Intercom Users
8.7 Mesh Intercom Conference with
Group Intercom Bluetooth Intercom Participant
Mesh Intercom Users can use the existing Bluetooth intercom and
Conference Mesh Intercom function at the same time. In this
with Bluetooth case, it is recommended to communicate with other
Intercom Sena headsets via Bluetooth intercom connection
Participant and use Mesh Intercom between 30K headsets. A
user who is in Open Mesh or Group Mesh when
Universal using Mesh Intercom is able to include up to 3 of
Intercom their Bluetooth intercom friends. You can start a
Two-Way Intercom conversation with one of your
three Intercom Friends to include them in the Mesh.
Please refer to Section 8.3: “Two-Way Intercom”
for more details. Or, you can use “Group Intercom”
to include all of your Bluetooth intercom friends
in the Mesh. Please refer to Section 8.6: “Group
Intercom” for more details.

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8. BLUETOOTH INTERCOM
Note:
Intercom
• The audio quality will be reduced if a 30K
Pairing
connects to 2 or more Bluetooth intercom
friends while in Open Mesh or Group Mesh
Last-Come,
when using Mesh Intercom.
First-Served
• If a closed loop is created, as shown below,
each user will experience severe noise issues.
Two-Way
Sena recommends that a closed loop not be
Intercom
created.
Multi-Way Sena Headset
Intercom

Three-Way
Conference
Phone Call with
Intercom Users

Group Intercom

Mesh Intercom 30K 30K

Conference
with Bluetooth Mesh Intercom
Intercom
Bluetooth Intercom
Participant

Universal
Intercom

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 MENU

8. BLUETOOTH INTERCOM
• If Bluetooth intercom is accidentally turned
Intercom on during Mesh Intercom communication
Pairing between 30K headsets, as shown below, you
will hear a voice prompt, “Mesh intercom
Last-Come, disabled, Bluetooth intercom connected”
First-Served every 1 minute. If you turn off the Bluetooth
Intercom or turn off the Mesh Intercom, the
Two-Way voice prompt will no longer come out.
Intercom
30K
Multi-Way
Intercom

Three-Way
Conference
Phone Call with
Intercom Users

Group Intercom
30K 30K
Mesh Intercom
Conference Mesh Intercom
with Bluetooth Bluetooth Intercom
Intercom
Participant

Universal 8.8 Universal Intercom

Intercom
Universal Intercom allows you to have intercom
conversations with users of non-Sena Bluetooth
headsets. You can pair your headset with only one
non-Sena headset at a time. The intercom distance
depends on the performance of the Bluetooth
headset to which it’s connected. When a non-Sena
Bluetooth headset is paired with the Sena headset,
if another Bluetooth device is paired via Second
Mobile Phone Pairing, it will be disconnected.

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8. BLUETOOTH INTERCOM
1. Execute Universal Intercom in the Headset
Intercom Configuration Menu.
Pairing Access Universal Intercom in the Configuration Menu

Last-Come,
HOLD
First-Served = 10s
Two-Way ACCESS
Intercom CONFIG.
MENU

Multi-Way
Intercom “Configuration menu”

Three-Way
Conference
Phone Call with
ROTATE
Intercom Users =
R
Group Intercom NAVIGATE
FORWARD
Mesh Intercom
Conference
with Bluetooth “Universal intercom pairing”
Intercom
Participant

Universal TAP
Intercom = P
1x
EXECUTE

2. Put the non-Sena Bluetooth headset in Pairing

Mode. The headset will automatically pair with a
non-Sena Bluetooth headset.

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 MENU

8. BLUETOOTH INTERCOM
8.8.1 Two-Way Universal Intercom
Intercom
You can initiate the Universal Intercom
Pairing
connection with non-Sena Bluetooth headsets
using the same intercom connection method
Last-Come,
as you would between other Sena headsets.
First-Served
You may start/end a Two-Way Universal
Intercom using the same way as you do in a
Two-Way
normal Two-Way Intercom. Please refer to
Intercom
Section 8.3: “Two-Way Intercom”.
Multi-Way A
Intercom

Three-Way
You Non-Sena
Conference Headset
Phone Call with
Intercom Users
8.8.2 Multi-Way Universal Intercom
Group Intercom
You can have Multi-Way Intercom
Mesh Intercom communication with up to three Intercom
Conference Friends using non-Sena headsets. Some non-
with Bluetooth Sena headsets may not support Multi-Way
Intercom Universal Intercom.
Participant You may make the Multi-Way Universal
Intercom call the same way as a normal four-
Universal way intercom call.
Intercom You may start/end a Multi-Way Universal
Intercom using the same way as you do in a
normal Multi-Way Intercom. Please refer to
Section 8.4: “Multi-Way Intercom”.

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8. BLUETOOTH INTERCOM
Three-Way Universal Intercom
Intercom
Pairing

Last-Come,
First-Served You

Two-Way Non-Sena Sena

Intercom Headset Headset

Four-Way Universal Intercom

Multi-Way
Intercom

Three-Way
Conference
Phone Call with You Sena
Headset
Intercom Users
Non-Sena Non-Sena
Group Intercom Headset Headset

Mesh Intercom
Conference
with Bluetooth
Intercom
Participant You Sena
Headset
Universal
Intercom Non-Sena Sena
Headset Headset

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9. AMBIENT MODE
You can hear the ambient sound outside of your
helmet by activating the Ambient Mode. To activate
the Ambient Mode, press the Ambient Mode Button
twice which is placed on the bottom of the clamp unit.
To deactivate the Ambient Mode, press the Ambient
Mode Button twice again.
Ambient Mode

TAP
= A
2x
START/STOP
AMBIENT
MODE

Note: The Ambient Mode has higher priority

than mobile phone, so you cannot listen to music,
or have an intercom conversation if the Ambient
Mode is activated.

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10. VOICE COMMAND

The Voice Command of the headset allows you
to operate certain operations by simply using your
voice. You can control the headset completely
hands-free using the voice recognition.
• The Voice Command function works only with
English commands.
Speak a Voice Command List

Mode Status Function Voice Command

"Hey Sena, Check

Check battery
Battery"

Volume Up “Hey Sena, Volume Up”

“Hey Sena, Volume

Standby/ Volume Down
Down”
Bluetooth
Intercom/
“Hey Sena, Phone
Mesh Intercom/ Phone Pairing
Pairing”
Music
Bluetooth Intercom “Hey Sena, Pairing
Pairing Intercom”

Start/End each “Hey Sena, Intercom

Bluetooth Intercom [one, two, three]”

Standby/
Bluetooth Turn on Mesh
“Hey Sena, Mesh On”
Intercom/ Intercom
Music

Turn off Mesh

“Hey Sena, Mesh Off”
Intercom

“Hey Sena, Mesh

Mesh Grouping
Grouping”

Switch to Open “Hey Sena, Open

Mesh Intercom Mesh Mesh”

Switch to Group “Hey Sena, Group

Mesh Mesh”

End the Bluetooth

“Hey Sena, End
intercom and Mesh
intercom”
intercom

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10. VOICE COMMAND

Mode Status Function Voice Command

Standby/
Bluetooth
Play Music “Hey Sena, Play Music”
Intercom/
Mesh Intercom

Music - Next Track “Hey Sena, Next”

Music
Music - Previous Track “Hey Sena, Previous”

Music Pause Music “Hey Sena, Stop Music”

Answer an Incoming Call “Answer”

Ignore an Incoming Call “Ignore”

Note: Voice command performance may vary

based on the environmental conditions including
riding speed, helmet type and ambient noise. To
improve the performance, minimize wind noise
on the microphone by using a large microphone
sponge and closing the visor.

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11. FUNCTION PRIORITY

AND FIRMWARE
UPGRADES
11.1 Function Priority
Function
Priority The headset prioritizes connected devices in the
following order:
Firmware (highest) Ambient Mode
Upgrades Mobile phone
Mesh Intercom/Bluetooth Intercom
Music sharing via Bluetooth stereo
(lowest) Bluetooth stereo music
A lower-priority function gets interrupted by a
higher-priority function. For example, stereo music
will be interrupted by an Intercom Conversation;
an Intercom Conversation will be interrupted by an
incoming mobile phone call.

11.2 Firmware Upgrades

The headset supports firmware upgrades. You
can upgrade the firmware using the Sena Device
Manager. Please visit sena.com to check for the
latest software downloads.

Click Here to Visit sena.com

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12. CONFIGURATION
12.1 Headset Configuration Setting
Headset
Configuration The headset can be configured by following a series
Setting of voice prompts. Further details about each of
these settings will be explained on the following
Software pages.
Configuration 1. To access the Configuration Menu, press and
Setting hold the Jog Dial for 10 seconds until you hear
the voice prompt, “Configuration menu.”
Accessing the Configuration Menu

HOLD
= 10s
CONFIG.
MENU

“Configuration menu”

2. Rotate the Jog Dial clockwise or

counterclockwise to navigate between the
menus. You will hear voice prompts for each
menu item. The list of functions is shown in the
“Headset Configuration Menu“on page 74.
Navigating Forward through the Menu

ROTATE
=
R
NAVIGATE
FORWARD

“[Menu prompt]”

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12. CONFIGURATION
Navigating Backward through the Menu
Headset
Configuration ROTATE
=
Setting
L
Software NAVIGATE
BACKWARD
Configuration
Setting
“[Menu prompt]”

3. You can enable the feature or execute the

command by tapping the Phone Button.
Execute Menu Options

TAP
= P
1x
EXECUTE

Headset Configuration Menu

Rotate the Jog Dial clockwise or
Tap the Phone Button
counterclockwise

Delete All Pairings Execute

Remote Control Pairing Execute

Universal Intercom Pairing Execute

Exit Configuration Execute

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12. CONFIGURATION
12.1.1 Delete All Pairings
Headset
Configuration Delete All Bluetooth Pairing Information
Setting stored in the headset.

Software 12.1.2 Remote Control Pairing

Configuration
Setting You can remotely control the headset
using Sena Remote Control devices (sold
separately).
1. Turn on the headset and the Remote
Control device.
2. Execute Remote Control Pairing.
3. Enter pairing mode in the Remote Control
device. The headset will automatically
connect with the Remote Control device in
pairing mode.

12.2 Software Configuration Setting

You can change the settings of the headset
through the Sena Device Manager or the SENA
MOTORCYCLES App.

SENA Sena Device

MOTORCYCLES Manager

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12. CONFIGURATION
12.2.1 Headset Language
Headset
You can select the device language. The
Configuration
selected language is maintained even when
Setting
the headset is rebooted.
Software
Configuration 12.2.2 Audio Equalizer (Default: Off)
Setting Increase or decrease the decibel level of
different frequency ranges of audio.
• Balance will adjust all of the frequency
ranges to be the same volume level (0 dB).
• Bass Boost will increase the bass range of
audio (20 Hz - 250 Hz).
• Mid Boost will increase the mid range of
audio (250 Hz - 4 kHz).
• Treble Boost will increase the high range of
audio (4 kHz - 20 kHz).

12.2.3 VOX Phone (Default: Enable)

If this feature is enabled, you can answer
incoming calls by voice. When you hear a
ringtone for an incoming call, you can answer
the phone by saying a word such as “Hello”
loudly or by blowing air into the microphone.
VOX Phone is temporarily disabled if you
are connected to intercom. If this feature is
disabled, you have to tap the Jog Dial or the
Phone Button to answer an incoming call.

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12. CONFIGURATION
12.2.4 VOX Intercom (Default: Disable)
Headset
If VOX Intercom is enabled, you can
Configuration
initiate an intercom conversation with the
Setting
last connected intercom friend by voice.
When you want to start intercom, say a
Software
word such as “Hello” loudly or blow air into
Configuration
the microphone. If you start an intercom
Setting
conversation by voice, the intercom
terminates automatically when you and your
intercom friend remain silent for 20 seconds.
However, if you manually start an intercom
conversation by tapping the Jog Dial, you
have to terminate the intercom conversation
manually. However, if you start the intercom by
voice and end it manually by tapping the Jog
Dial, you will not be able to start intercom
by voice temporarily. In this case, you have
to tap the Jog Dial to restart the intercom.
This is to prevent repeated unintentional
intercom connections by strong wind noise.
After rebooting the headset, you can start the
intercom by voice again.

12.2.5 VOX Sensitivity (Default: 3)

VOX Sensitivity can be adjusted depending
on your riding environment. Level 5 is the
highest sensitivity setting and level 1 is the
lowest.

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12. CONFIGURATION
12.2.6 Bluetooth Intercom Audio
Headset Multitasking (Default: Disabled)
Configuration
Audio Multitasking (Bluetooth Intercom
Setting
Audio Multitasking and Mesh Intercom
Audio Multitasking) allows you to have an
Software
intercom conversation while simultaneously
Configuration
listening to music or GPS instructions. The
Setting
overlaid audio is played in the background
with reduced volume whenever there is an
intercom conversation and will return to
normal volume once the conversation is
finished.
The Mesh Intercom Audio Multitasking
feature is always on.

Note:
• For Bluetooth Intercom Audio
Multitasking to work properly, you need
to power the headset off and on. Please
restart the headset.
• Bluetooth Intercom Audio Multitasking
will be activated during two-way
intercom conversations with a headset
that also supports this feature.
• Some GPS devices may not support this
feature.
• The Audio Multitasking feature can
be configured through the Intercom-
Audio Overlay Sensitivity and the Audio
Overlay Volume Management settings.

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12. CONFIGURATION
12.2.7 Intercom-Audio Overlay Sensitivity
Headset (Default: 3)
Configuration
The music and GPS volume will be lowered
Setting
to play in the background if you talk over the
intercom while the overlaid audio is playing.
Software
You can adjust the intercom sensitivity to
Configuration
activate this background audio mode. Level 1
Setting
has the lowest sensitivity and level 5 has the
highest sensitivity.

Note: If your voice is not louder than the

sensitivity of the selected level, the overlaid
audio will not be lowered.

12.2.8 Audio Overlay Volume Management

(Default: Disable)
The music and GPS overlaid audio reduces
in volume whenever there is an ongoing
intercom conversation. If Audio Overlay
Volume Management is enabled, the volume
level of the overlaid audio will not be reduced
during an intercom conversation.

12.2.9 HD Intercom (Default: Enable)

HD Intercom enhances the two-way intercom
audio from normal quality to HD quality. HD
Intercom will become temporarily disabled
when you enter into a multi-way intercom. If
this feature is disabled, the two-way intercom
audio will change to normal quality.

Note:
• The intercom distance of HD Intercom
is relatively shorter than that of normal
intercom.
• HD Intercom will become disabled
temporarily when Bluetooth Intercom
Audio Multitasking is enabled.

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12. CONFIGURATION
12.2.10 HD Voice (Default: Enable)
Headset
HD Voice allows you to communicate in
Configuration
high-definition during phone calls. This
Setting
feature increases the quality so that the audio
will be crisp and clear during phone call
Software
conversations.
Configuration
Setting If this feature is enabled, incoming phone
calls will interrupt intercom conversations
and audio from the SR10 will not be heard
during intercom conversations. Three-
Way Conference Phone Call with Intercom
Participant will not be available if HD Voice is
enabled.

Note:
• Refer to the manufacturer of your
Bluetooth device that will be connected
to the headset to see if it supports HD
Voice.
• HD Voice is active only when Bluetooth
Intercom Audio Multitasking is
disabled.

12.2.11 Smart Volume Control

(Default: Disable)
Enabling Smart Volume Control
automatically changes the level of the speaker
volume based on the level of the environment
noise. You can enable it by setting the
sensitivity to low, medium or high.

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12. CONFIGURATION
12.2.12 Sidetone (Default: Disable)
Headset
Sidetone is audible feedback of your own
Configuration
voice. It helps you to naturally speak at the
Setting
correct level according to varying helmet
noise conditions. If this feature is enabled,
Software
you can hear what you are speaking during an
Configuration
intercom conversation or a phone call.
Setting

12.2.13 Voice Prompt (Default: Enable)

You can disable Voice Prompts by software
configuration settings, but the following voice
prompts are always on.
- Headset configuration settings menu,
battery level indicator, speed dial

12.2.14 Advanced Noise Control™

(Default: Enable)
When Advanced Noise Control is enabled,
the background noise is reduced during an
intercom conversation. When it is disabled,
the background noise is mixed with your voice
during intercom.

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13. TROUBLESHOOTING
Please visit sena.com for answers to frequently
Fault Reset asked questions. This detailed online FAQ section
deals with troubleshooting, illustrates case studies
Factory Reset and contains tips on using the headset.

Click Here to Visit sena.com

13.1 Fault Reset

When the headset is not working properly, you can
easily reset the unit:
1. Locate the pinhole reset button below on the
back of the main unit.
2. Gently insert a paperclip into the hole and tap
the Fault Reset Button with light pressure.

TAP
= 1x
FAULT
RESET

3. The headset will shut down.

Note: Fault Reset will not restore the headset to

factory default settings.

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13. TROUBLESHOOTING
13.2 Factory Reset
Fault Reset
To erase all of your settings and start fresh, the
Factory Reset headset can be restored to factory default settings
using the Factory Reset feature.

HOLD
= P
10s
FACTORY
RESET

“Factory reset”

= Solid red

LED STATUS

TAP
= 1x
EXECUTE

“Headset reset, good-bye”

Note: If you press the Phone Button or don’t

press the Jog Dial within 5 seconds, the reset
attempt is canceled and the headset returns
to standby mode. You will hear a voice prompt
saying “Canceled”.

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Copyright © 2022 Sena Technologies, Inc.

All rights reserved.

© 1998–2022 Sena Technologies, Inc. All rights reserved.

Sena Technologies, Inc. reserves the right to make any changes
and improvements to its product without providing prior notice.
Sena™ is a trademark of Sena Technologies, Inc. or its subsidiaries
in the USA and other countries. SF1™, SF2™, SF4™, SFR™,
SRL™, Momentum™, Momentum INC™, Momentum Lite™,
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Boom™, Expand Mesh™, Bluetooth Mic & Intercom™, Tufftalk™,
Tufftalk Lite™, Tufftalk M™ are trademarks of Sena Technologies,
Inc. or its subsidiaries. These trademarks may not be used without
the express permission of Sena.
GoPro® is a registered trademark of Woodman Labs of San Mateo,
California. Sena Technologies, Inc. (“Sena”) is not affiliated with
Woodman Labs, Inc. The Sena Bluetooth Pack for GoPro® is an
aftermarket accessory specially designed and manufactured by
Sena Technologies, Inc. for the GoPro® Hero3 and Hero4 allowing
for Bluetooth capabilities.
The Bluetooth® word mark and logos are owned by the Bluetooth
SIG, Inc. and any use of such marks by Sena is under license.
iPhone® and iPod® touch are registered trademarks of Apple Inc.
Address: 152 Technology Drive Irvine, CA 92618

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