ETC(7MARK)
1)WHAT IS COMMUNICATION? ILLUSTRATE THE
COMMUNICATION PROCESS WITH A PROPER DIAGRAM.
(A) communication is the act of giving, receiving, and sharing
information -- in other words, talking or writing, and listening
or reading. Good communicators listen carefully, speak or
write clearly, and respect different opinions.
Next, the recipient receives the message. The receiver will process
the message according to the communication channel the sender
uses. For example, the sender could deliver the message by
speaking to the receiver face-to-face. For more formal messages,
the sender may present the message during a board meeting
instead.
DIAGRAM:
2) EXPLAIN THE STRATEGIES FOR AN EFFECTIVE
PRESENTATION.
(A)
Know your audience. Before you develop your
presentation, understand in broad terms what
information your attendees are looking for. ...
Put meat in your content. ...
Make a good first impression. ...
Stay on topic. ...
Extend the connection post-conference.
In short, presentation include, information, analyzation,
explanation and persuasion. 5. ANALYSIS AUDIENCE AND
LOCATE Before presentation it is very necessary to
understand the audience and the place where you are going
to present your views.
Giving an effective presentation means working with both
the audience and the topic. ... Think about the audience's
point of view and what they have in common when planning
a speech. Appealing to emotions is a great way to convince
and inspire action in others.
3) DEFINE PUBLIC SPEAKING. DISCUSS THE IMPORTANT TIPS
FOR EFFFECTIVE PUBLIC SPEAKING SKILLS.
(A) Public speaking, also called oratory or oration, has
traditionally meant the act of speaking face to face to a
live audience. Today it includes any form of speaking
(formally and informally) to an audience, including pre-
recorded speech delivered over great distance by means of
technology.
DISCUSS THE IMPORTANT TIPS FOR EFFFECTIVE PUBLIC
SPEAKING SKILLS.
Breathe
Use (Minimal) Notes
Become Comfortable with “The Pause”
Be Aware of Your Hand Gestures
Move Around Some, But Not Too Much
Incorporate Visual Prompts
Practice, Practice, Practice…Then Practice Some More
Record Yourself Speaking
Public speaking is a common fear. The good news, however,
is that this fear doesn’t have to stop you from delivering an
amazing speech. These public speaking tips can help you feel
some calmness on stage while also better connecting with
your audience…making you a more impactful public speaker.
3) EXPLAIN THE SCOPE OF THE ENGINEERING ETHICS.
(A) The main object of Engineering Ethics is to increase the
awareness in engineering failures. Engineering decisions can
impact public health, safety, business practices and politics.
Engineering (from Latin ingenium, meaning “cleverness” and
ingeniare, meaning “to contrive, devise”) is the application of
scientific, economic, social and practical knowledge in order
to invent, design, build, maintain, and improve structures,
machines, and processes. The discipline of engineering is
extremely broad, and encompasses a range of more
specialized fields of engineering, each with a more specific
emphasis on particular areas of applied science, technology
and types of application. Most students in these disciplines
will readily agree that mastering them requires long hours of
grueling efforts. These works influence ever one’s life in
every corner of the planet. As soon as what we do in our
professional lives affects other people, our ethical judgment
comes into play as well as our technical judgment. The prime
objective is to increase one’s ability to deal effectively with
moral complexity in engineering practice. Alternatively, the
objectives of the study on Professional Ethics may be listed
as:
(A) Improvement of the cognitive skills (skills of the intellect
in thinking clearly)
1. Moral awareness (proficiency in recognizing moral
problems in engineering)
2. Cogent moral reasoning (comprehending, assessing
different views)
3. Moral coherence (forming consistent viewpoints based on
facts)
4. Moral imagination (searching beyond obvious the
alternative responses to issues and being receptive to
creative solutions)
5. Moral communication, to express and support one’s views
to others.
(B) To act in morally desirable ways, towards moral
commitment and responsible conduct
6. Moral reasonableness i.e., willing and able to be morally
responsible.
7. Respect for persons, which means showing concern for the
well-being of others, besides oneself.
8. Tolerance of diversity i.e., respect for ethnic and religious
differences, and acceptance of reasonable differences in
moral perspectives.
9. Moral hope i.e., believe in using rational dialogue for
resolving moral conflicts.
10. Integrity, which means moral integrity, and integrating
one’s professional life and personal convictions.
4) EXPLAIN THE VALUES FOR ACCEPTING AND SHARING
RESPONSIBILITY AS AN ENGINEER.
(A) Engineering is transforming science into valuable
products for human convenience. Engineering is something
that engineers accomplish, and what they do has significant
effects on others. Ethics in engineering then is the ability and
duty of an engineer to judge his decisions from the context of
the general wellbeing of the society. It studies moral issues
that encounter engineers and engineering organizations
when vital decisions are taken. Engineering research and
practice demand that the task being performed
contemplates all the pros and cons of a specific action and its
implementation.(atluj madyu mne)
5) ILLUSTRATE THE IMPORTANCE OF TIME MANAGEMENT
FOR A SUCCESSFUL PROFESSIONAL.
(A) Time management skills help you reduce stress and
prioritise your time. Effective time management clarifies
your goals and prioritises your most important tasks. As a
result, you have more time to achieve bigger and better
results.
When you manage your time, you can plan your day and
increase your performance. Daily planning improves your
productivity. Planning your time is an important element of
time management. Planning increases productivity and
effectiveness.
To be more productive with your time it’s important to
identify your daily priorities. Identifying your priorities helps
you spend your most productive time working on them.
6) “SAYING NO IS A STEPPING STONE IN THE LIFE OF
PROFESSIONAL.” ILLUSTRATE THE STATEMENT IN THE LIGHT
OF WHEN AND HOW TO SAY (NO)
(A) (ano ans nhi madyo mne bou sodhyuu jo puchai toh jate
banavjo ke no kevu kem important che..)
7) Discuss telephonic etiquettes in detail.
(a) Phone etiquette is the way you use manners to
represent yourself and your business to customers via
telephone communication. This includes the way you greet a
customer, your body language, tone of voice, word choice,
listening skills and how you close a call
There are also some do’s and don’ts:
DO – Smile when you talk to people. Although they might not
be able to see you, a smile can be heard in your voice and the
caller will be much more relaxed in their conversation with
you. People love talking to happy people.
DON’T – Be distracted. Although the caller may not be able to
see what you’re doing, if they don’t have your full attention it
will be heard in your tone and responses. Distractions can be
anything from responding to an email, replying to a text,
scrolling through online shopping, reading a news article, or
nibbling on that doughnut that has been sitting next to you
calling your name. If you wouldn’t do these things with the
person in front of you, don’t do it when you’re on the phone.
DO – When you answer the phone, greet the caller warmly
and advise who they are talking to. Always answer the phone
with your name at the end of your greeting. You will have an
upward inflection on your name which will stay in the mind
of the caller. Personal calls received should also be
formalised. Some ways you can answer the phone are “Hello
this is (say name)” and business calls can be answered with
‘’Good Morning/Afternoon, (say business name), this is (say
name)”.
DON’T – Shout or whisper. Being overly loud or overly quiet
can make a phone conversation very awkward and might
mean you don’t get all of the information to the person on
the other end. Try and speak in a calm tone that will be easy
to hear and understand.
DO – Speak clearly. You have something to say and the
person at the other end wants to hear it. No one wants to
repeat themselves many times during a conversation. Speak
as clearly as possible to avoid this.
DON’T – Leave the caller on hold for too long. No one likes
sitting on hold. If you leave your caller on hold for too long
they may think they have been forgotten and may hang up. If
this is a business call this could result in a lost sale or an
unhappy customer.
DO – Make the caller feel welcome. Although it is a phone
call, if your answers are short or you don’t sound interested,
the caller may leave the call feeling unwelcome and that their
query hasn’t been answered or problem resolved.
