1
Midterm Review: Case Stud
Question: How do emotions influence our thoughts and behavior in the workplace?
Case study 1: Smiling in Russia (2 minutes)
Question: Should employees express their true emotions at work? How can emotions be
managed?
2
Case study 2: Developing emotional intelligence at Indian Railways (3 minutes)
Question: What do you think are the outcomes and development of EI?
Service Profit Chain Model
3
Social Concept: Social Self (2 minutes)
Keywords in paragraph 1: success story, employees social identity, core values,
performance, innovation, respect, belonging
Keywords in paragraph 2:?
Keywords in paragraph 3:?
Question: What drives our social identity?
4
Question: What is the importance of space?
5
Case study: How does communication play a role in encoding-decoding messages
across generations and what are the challenges?
Question: Observe the problems with cross generational differences in encoding and
decoding. How can these differences be minimized?
6
Case study - Active Listening
Question: List a few ways how communication can cut through hierarchy and maintain
its effectiveness. You can also refer to ideas and your experiences outside of this case
study.
7
Case study: Digital media richness
Question: Why do digital channels have more media richness?
Case study: G Adventures
Is it fair to use personality tests as one of the requirements for selecting job candidates?
Explain from the perspective of employee and employer.
8
Case study: Communication strategies at Bosch
Question: What communication strategies do Bosch employees use to improve
collaboration?
9
Case study: Chapman (Simple and functional departmentalization)
With respect to organizational structure, how is work divided across the organization?
Does it influence productivity? How?
10
Case study: Team based organizational structure
Question: How does this structure boost productivity at Bosch?
11
Case study – Did merging culture improve the situation?
Alaska Air’s acquisition of Virgin America: From Separation to Integration
12
Case study: What impact does psychological contracts have on our emotional well
being? What are some common workplace stressors and how to manage them?
