6 Troubleshooting

6-1 WHITE FINE LINE / BANDING / MISSING DOT / SCRATCHY PRINTING / BLURRED PRINTING

Missing dot or Yes Improved

deflected-fired dot Perform Normal Completed
appears on the test Cleaning
pattern.
Not Improved
No *Several Normal Cleanings and a
Powerful Cleaning do not improve the
printing result.

To 1-13 To 14-18

NO CHECKING POINT ACTION REFERENCE OUTLINE

Install in a location that
The machine is not
is level and stable Never install the machine in a location where it is tilted or where it may
1 installed in an appropriate
offering good operating wobble or librate.
location
conditions.
Load and set up the
The media is not set up Feed is not smooth when the media is tilted or tensioned unevenly on
2 media correctly at the User's Manual
correctly the left and right. Reload and set up the media correctly.
correct position
The media heating system does not warm up to the preset temperature
when is dark ( by default ). Load media, press
Preheater / Print heater /
3 Apply correct setting User's Manual , and wait for the machine to warm up.
Dryer are not warmed up.
Refer to P.110 "Setting How the Media Heating System Operates" in
the User's Manual.
Check the room
temperature
Even if the heater reaches the preset temperature, when the media is
cold, the heater temperature may not be effective. Warm up the media
The media is not warm Wait for a while until
4 fully taming to the room temperature of 20-32 degree °C and wait about
enough media warms up
5 minutes after the heater reaches the setting temperature or raising
setting temperature etc.
Increase the preset
temperature

The setting of Bidirectional Correct setting for

5 User's Manual
Printing is not correct Bidirectional Printing

FEED CALIBRATION is
6 Calibration User's Manual If the calibration is not correct, white fine line or banding appears.
not correct
Use a higher resolution
print mode
The print mode is not Using a higher resolution print mode or a Uni-Direction printing may
7
suitable reduce the white banding.
Using a Uni-Direction
printing

Scanning distance of the Set the [FULL WIDTH Set [FULL WIDTH S] to [FULL] to uniform the heating time on each
8 User's Manual
Head Carriage S] to [FULL] pass. This may improve printing quality.

Set [PERIODIC CL.] to When this is set to a value from 1 min to 990 min, self cleaning is
9 [PERIODIC CL.] setting User's Manual
[NONE] or [Page] performed during printing and it may cause blurred printing.

Wrong profile for the

10 Use the suitable profile
media

Inappropriate media is Replace to the suitable It varies up to media how much Ink can be accepted. Depending on the
11
used media media, the ink may may overflow or blur.

[3-1 HEAD Head Rank setting affects the amount of the fired Ink. If it is not set
12 Head Rank is not correct Set Head Rank
REPLACEMENT] properly, the printing image becomes light, dark or blurred.
[4-4 HEAD Check whether each [BIAS], [VERTICAL], [HORIZONTAL] and [BI-
13 Head is not adjusted Head Alignment
ALIGNMENT] DIR.DEFAULT] settings are correct.

6-1
NO CHECKING POINT ACTION REFERENCE OUTLINE
Nozzle condition becomes poor due to the foreign substances stuck on
14 Foreign substances Manual Cleaning User's Manual
the surface of the Head.

[3-2 WIPER Cleaning the head with Wiper is not performed efficiently and it cannot
15 Wiper wears out Wiper Replacement
REPLACEMENT] remove the foreign substances stuck on the surface of the Head.

If the ink is not flowed down through the Cap, the head cleaning does
Transformation / defect of [3-3 CAP TOP not work efficiently. As a result, the condition of head nozzle is not
16 Cap Top Replacement
Cap Top REPLACEMENT] improved by the head cleaning. If the head is not sealed by the cap, the
head will become dry and clogged.
Generally, we do not recommend to wipe the surface of Head with a
Wipe the surface of the cleaning stick. Howerver, it's worth trying cleaning before replacing the
17 Head nozzle is clogged
Head by a cleaning stick Head. Soak the cleaning stick in cleaning liquid fully, and then tap and
scrub the surface of Head with it.
[3-1 HEAD
18 Broken Head Head Replacement
REPLACEMENT]

6-2 PARTICULAR COLOR IS NOT PRINTED AT ALL

NO CHECKING POINT ACTION REFERENCE OUTLINE

Check remaining Ink / When the machine keeps printing with ink cartridge almost empty, the
Ink Cartridge is almost
1 Replace the Ink User's Manual negative pressure delivered in the ink tube causes the improper ink
empty
Cartridge supplying and the head cannot fire the ink correctly.

If there is a bad communication between the Head and the Main Board,
the signal is not sent properly and results in not working. If the Flexible
Refix / Replace the
2 Bad contact/Broken Cable Cable is fixed at a slant, it may cause the bad electrical contact or
Cable
short-circuit. And, the cable which has been conneted and
disconnected several times may have a damaged terminal.
Transformation / defect of [3-3 CAP TOP If the Head is not capped correctly, the Head dries and it may cause the
3 Cap Top Replacement
Cap Top REPLACEMENT] Head nozzle clogging.
When air bubbles come inside the Ink line, the Head does not fire the
Perform Powerful
Ink temporarily. Air bubbles tend to go into the Ink line by installing and
Cleaning
uninstalling the Ink Cartridge so many times. All the air bubbles inside
4 Air bubbles in Ink line
the lines can be removed by performing the powerful cleaning or
Remove air bubbles by
removing the Tube from the Damper and fixing the syringe with the
an syringe
entry of Damper, then pulling the Ink until air bubbles disappear.
[3-7 INK TUBE
5 Broken Ink Tube Ink Tube Replacement
REPLACEMENT]
[3-6 PUMP The Pump cannot deliver the ink properly. Therefore, the Head may not
6 Broken Pump Tube Pump Replacement
REPLACEMENT] fire the Ink.

The F1 Fuses are for C and M, the F2 Fuses are for Y and K, and the
F3 Fuses are for Lc and Lm. If the C and M Heads do not fire the Ink at
Broken Fuse on the Head Replace the Fuse on
7 all, the F1 Fuse may be defective. If the Y and K Heads do not, the F2
Board the Head Board
Fuse may be defective. If the Lc and Lm Heads do not, the F3 Fuse
may be defective.
Head Board There might be a problem with the other devices on the Head Board if
8 Broken Head Board
Replacement the Fuses are not defective.
[3-1 HEAD
9 Broken Head Head Replacement
REPLACEMENT]
Head Board [3-8 BOARDS
10 Broken Head Board
Replacement REPLACEMENT]

6-2
6-3 SHIFTING IN PRINTING/COLOR SHIFTING

NO CHECKING POINT ACTION REFERENCE OUTLINE

Misalignment occurs when the media becomes wrinkled and comes
1 The media is set tilted Set the media correctly User's Manual loose from the Platen if the media is not set straight. Make sure to set
the media straight referring to the User's Manual.
[3-11 ENCODER
Encoder Scale is Clean or replace When Encoder Scale is not detected correctly, it is possible that the
2 SCALE
dirty/broken Encoder Scale printing position could be shifted.
REPLACEMENT]
Encoder Module is Clean or replace When Encoder Module is not detected correctly, it is possible that the
3
dirty/broken Encoder Module printing position could be shifted.
[4-4 HEAD If the Heads are not aligned or Horizontal adjustment is not performed
4 Head is out of adjustment Head Alignment
ALIGNMENT] properly, the color shifting occurs.

Bad contact of Flexible Refix / Replace the If the Flexible Cable is not fixed correctly, the Head moves incorrectly
5
Cable Flexible Cable and results in the shifting in printing.

6-4 INK DROPS ON THE MEDIA

NO CHECKING POINT ACTION REFERENCE OUTLINE

When foreign substances such as fiber dust are stuck on the surface of
1 Foreign substances Manual Cleaning User's Manual the Head, Ink sometimes leaks from it. Wipe the surface of Head with a
cleaning stick.
Use the media clamps
If the media tends to curl or become bumpy due to the Ink absorption,
2 Media strikes Head the Head sometimes strikes the media and it causes the Ink dropping
Replace to the sutable
problem.
media
If the media produces static electricity easily, it makes accumulated Ink
Static electricity of on the Head while printing and results in Ink dropping. When this is set
3 Perform [PERIODIC CL] User's Manual
the media to a value from 1 min to 990 min, automatic cleaning is performed while
printing and it may prevent Ink dropping.

If the cleaning does not work efficiently, foreign substances stuck on

4 Wiper wears out Wiper Replacement User's Manual the surface on the Head. The Ink flows through it and results in Ink
dropping.

[3-7 INK TUBE When the Ink Tube is broken, it is not possible to keep air tight the Ink
5 Broken Ink Tube Ink Tube Replacement
REPLACEMENT] line and results in Ink dropping.
[3-1 HEAD When the Head is broken mechanically, it is not possible to keep air
6 Broken Head Head Replacement
REPLACEMENT] tight the Ink line and results in the Ink dropping.

6-5 VERTICAL BANDING

NO CHECKING POINT ACTION REFERENCE OUTLINE

[3-10 ENCODER When there is scratch or dirt on the Encoder Scale, the printing image
Clean / Replace
1 Encoder Scale is dirty SCALE could be affected and the vertical bandings could appear at the position
Encoder Scale
REPLACEMENT] where there is scratch or dirt.
When there is dirt on the LM Guide, the Head Carriage has the big
moving resistance and the printing image becomes to be changed from
2 LM Guide is dirty Clean LM Guide
the other part at the position where there is dirt. And it results in the
vertical banding.
When there is dirt on the teeth of the gear, the movement of the Head
There is dirt in teeth of the
3 Clean the gear Carriage is changed at the position where there is dirt. And it results in
gear
the periodical vertical banding.

6-6 MISSING DOT OR DEFLECTED-FIRED DOT APPEARS WHEN PERFORMING PRINTING WITH LONG DELAY

NO CHECKING POINT ACTION REFERENCE OUTLINE

To turn off the main power may cause the Head nozzle clogging by not
Check the main power Do not switch off the
1 User's Manual performing self cleaning. To turn off the power, switch off only the sub
switch main power
power.

6-3
6-7 PRINT DOES NOT MATCH WITH CUT (WHEN NOT USING THE CROP-MARK FUNCTION)

NO CHECKING POINT ACTION REFERENCE OUTLINE

Shifting of Printing and Cutting Position within +/-0.5% of distance
traveled, or +/-3mm whichever is greater in tolerance. Repetition
between printing and cutting is +/-0.5mm or less. When the heater is
used, the media may experience subtle deformation due to thermal
Shifting of Printing and
expansion or contraction. For this reason, explain to user no assurance
1 Cutting Position is within Explain to User User's Manual
is made about the following points.
tolerance
- Distance accuracy (when cutting)
- Repletion accuracy (when cutting)
- Repletion between printing and cutting
- Alignment accuracy for printing and cutting when reloading media
Media will expand or shrink depending on the temperature and humidity
Explain to User in the operation environment. Therefore, if the elastic rate of media
Media expansion and differs between when printing and when cutting, Printing and Cutting
2
contraction Use the crop-mark Positions will be shifted. By prefeeding the amount of media you use, it
function could make the difference of elasticity smaller. Using the crop-mark
feature could make the affection of elasticity minimum also.
The media is not set Feed is not smooth when the media is not tilted or tensioned unevenly
3 Set the media correctly
correctly on the left and right. Reload and set up the media correctly.

The settings for the cutting Adjust the suitable If the cutting speed is too fast or the blade force is too strong,
4 User's Manual
is not correct setting for cutting misalignment or skewing may occur.

The settings for the

Adjust misalignment in If this adjustment is not performed correctly, printing and cutting
5 Bidirectional Printing is not User's Manual
Bidirectional Printing positions will be shifted.
correct
Set the length in the The longer length in the feed direction is set in the printing data (the
The length in the feed
feed direction of printing longer length which the machine pulls back after printing is), the more
6 direction of printing data is
data to the minimum frequency the Shifting of Printing and Cutting Position occurs. Set the
too long
necessary length in feed direction of printing data to the minimum necessary.

When you are performing print and cut, set the [CALIBRATION] of the
[CUTTING MENU] to 0. This setting needs to be used when the
Offset value of [CUTTING Set the Offset value to
7 User's Manual machine is used for cutting only. When "0" is not set, the Shifting of
ADJ.] is not zero (0) zero (0)
Printing and Cutting Position occurs the calibration is only applied to
the cutting.

Cutting position in the carriage moving direction is detected by the

Motor Encoder while the printing position is detected by the Encoder
Scale. The Encoder Scale expands and contracts depending on the
environment (temperature & humidity), and it causes the Print/Cut
Set [AUTO ENV. shifting problem in the carriage moving direction. (The shifting amount
[AUTO ENV. MATCH] is
8 MATCH] to the User's Manual becomes bigger as it is far from the carriage standby position.) This
set to the [DISABLE]
[ENABLE] function automatically adjusts the machine to optimize its state to the
environment where it is used. This function is the same adjustment as
[LINEAR CALIB.] in Service menu.
Refer to P.84 "Matching the Printer to the Operating Environments" in
the User's Manual.
Print / Cut Position Adjustment is to calibrate the error in the relative
[4-10 PRINT / CUT positions of Head and Tool Carriage due to the manufacturing
Print / Cut Position Print / Cut Position
9 POSITION tolerance and correct an error in printing and cutting positions.
Adjustment is not correct Adjustment
ADJUSTMENT] Therefore, if this adjustment is not performed correctly, printing and
cutting positions will be shifted.
[4-15 BELT
10 Belt Tension is not correct Belt Tension Ajustment TENSION If the belt tension is not correct, the cutting is misaligned or distorted.
AJUSTMENT]

6-4
6-8 PRINT DOES NOT MATCH WITH CUT (WHEN USING THE CROP-MARK FUNCTION)

NO CHECKING POINT ACTION REFERENCE OUTLINE

User's Manual Crop-Cut Adjustment is to calibrate the error in the relative positions of
Crop-Cut Adjustment is Tool and Crop Mark Sensor. Therefore, printing and cutting positions
1 Crop-Cut Adjustment
not correct [4-10 CROP-CUT will be shifted when the relative position of Tool and Crop Mark Sensor
ADJUSTMENT] is shifted from the correct position.

Clean the Crop Mark When the Crop Mark Sensor is dirty, the Crop Marks can not be
2 Crop Mark Sensor is dirty
Sensor detected correctly.

[4-9 CROP MARK

Crop Mark Sensor Crop Mark Sensor When the Crop Mark Sensor adjustment is not done correctly, the Crop
3 SENSOR
Adjustment is not correct Adjustment Marks can not be detected correctly.
ADJUSTMENT]

6-9 STITCH CUT

NO CHECKING POINT ACTION REFERENCE OUTLINE

When blade wears out, it will be caught by the vinyl and results in stitch
1 Blade tip is worn out Replace the Blade
cut.
Blade Holder tip gets caught by the vinyl depending on the surface
Blade Holder tip is caught Don't use the Blade
2 condition or type of media. In this case, try cutting without using the
by the media Holder tip
blade extension fanction.
Cutter Protection is where the blade lands for cutting. If there is scratch
Scratch in Cutter Replace the Cutter
3 on the Cutter Protection, blade is caught by the vinyl because it sticks
Protection Protection
deeper into the vinyl and results in stitch cut.
There are bearings inside the Blade Holder. When the bearings don't
Bearing inside Blade
Replace the Blade rotate smoothly, direction of the blade slightly shifts from the correct
4 Holder doesn't rotate
Holder direction and therefore, it will be caught by the vinyl resulting in stitch
smoothly
cut.
[4-13 TOOL When Tool Height is not adjusted, blade hits the Bed strongly and
5 Tool Height is not correct Tool Height Adjustment HEIGHT bounces which results in stitch cut. In most cases, stitch cut at the
ADJUSTMENT] beginning is caused by this reason.

[4-14 TOOL
Tool Pressure is not Tool Pressure When Tool Pressure is not adjusted, blade hits the Bed strongly and
6 PRESSURE
correct Adjustment bounces which results in stitch cut.
ADJUSTMENT]

[4-15 BELT
7 Belt Tension is not correct Belt Tension Ajustment TENSION If the belt tension is not correct, the cutting is misaligned or distorted.
ADJUSTMENT]

[3-4 TOOL When Tool doesn't move up and down smoothly, blade sometimes hits
Tool doesn't move Replace the Tool
8 CARRIAGE the Bed strongly and bounces which resulting in stitch cut. In most
up/down smoothly Carriage
REPLACEMENT] cases, stitch cut at the beginning is caused by this reason.

[3-4 TOOL
Holder part of Tool Replace the Tool When Holder part of Tool Carriage is loose, the blade doesn't rotate
9 CARRIAGE
Carriage is loose Carriage correctly and resulting in the stitch cut.
REPLACEMENT]
When Solenoid Driver IC breaks, sometimes high pressure will be
Solenoid Driver IC on Replace IC23 on the
10 generated. In this case, blade hits the Bed strongly and bounces which
Servo Board is broken Servo Board
resulting in stitch cut.

6-5
6-10 START AND END POINTS DO NOT MATCH

NO CHECKING POINT ACTION REFERENCE OUTLINE

Blade used on the machine has offset and therefore, tip is shifted from
Blade Offset doesn't its center. When the offset setting done on the machine doesn't match
1 match with the offset on Match Offset User's Manual with the blade offset or the offset value of the application software,
the machine offset correction won't be done. Therefore, the starting and ending
points won't match especially when cutting circles.

There are 7 Pinch Rollers, left, right and middle. When using only left
and right pinch rollers, middle part of the media won't follow both edges
Middle Pinch Rollers are Use Middle Pinch
2 User's Manual when the media is fed. Therefore, the starting and ending points won't
not used Rollers
match. It is recommended to use the Middle Pinch Rollers especially
when using wider media.

Cutter Protection is where the blade lands for cutting. If there is scratch
Scratch in Cutter Replace the Cutter
3 on the Cutter Protection, blade doesn't rotate smoothly and therefore,
Protection Protection
starting and ending point won't match.

When blade tip wears out, offset will be changed. Therefore, as same
4 Blade tip is worn out Replace the Blade as the above description 1, the starting and ending point won't match
especially when cutting circles.

Bearing inside Blade There are bearings inside the Blade Holder. When the bearings don't
Replace the Blade
5 Holder doesn't rotate rotate smoothly, direction of the blade slightly shifts from the correct
Holder
smoothly direction and therefore, starting and ending points do not match.

Holder part of Tool Replace the Tool [3-4 Tool Carriage When Holder part of Tool Carriage is loose, the cutting is unstable and
6
Carriage is loose Carriage Replacement] results in starting and ending points do not match.

When Tool Height is not adjusted, blade hits the Bed strongly and
[4-13 Tool Height
7 Tool Height is not correct Tool Height Adjustment bounces which results in starting and ending points do not match. In
Adjustment]
most cases, the cutting at the very beginning is caused by this reason.
When Tool Pressure is not adjusted, blade hits the Bed strongly and
bounces. Therefore, the cutting at the very beginning won't be done
Tool Pressure is not Tool Pressure [4-14 Tool Pressure and cause the starting and ending points to be shifted. And also, when
8
correct Adjustment Adjustment] the Tool Pressure is set too high by the user, the blade offset changes
because the blade tip goes deep into the vinyl. Therefore, the starting
and ending points will be shifted.
When Motor Gear is meshed too tight or too loose, Tool Carriage and
Motor Gear is meshed too
9 Adjust Backlash Grit Roller will be driven unstable and results in starting and ending
tight or too loose
points to shift.

[4-15 Belt Tension

10 Belt Tension is not correct Belt Tension Ajustment If the belt tension is not correct, the cutting is misaligned or skewed.
Ajustment]

6-6
6-11 DISTORTED CUTTING FIGURE

NO CHECKING POINT ACTION REFERENCE OUTLINE

Blade Holder is set loose Secure the Blade When Blade Holder is set loose on Tool Carriage, the blade tip
1 User's Manual
on Tool Carriage Holder becomes very shaky when cutting and results in distorted figure.

Since the blade used on the machine has offset, tip is shifted from its
Blade Offset is not set
2 Match Offset User's Manual center. When the offset is not set correctly, offset correction won't be
correctly
done.

There are 7 Pinch Rollers, left, right and middle. When using only left
and right pinch rollers, middle part of the media won't follow both edges
Middle Pinch Rollers are Use Middle Pinch
3 User's Manual when the media is fed. Therefore, the starting and ending points won't
not used Rollers
match. It is recommended to use the Middle Pinch Rollers especially
when using wide media.

When blade tip wears out, offset will be changed. Therefore, it results
4 Blade tip is worn out Replace the Blade
in the distorted figure as the above description 2.

Bearing inside Blade There are bearings inside the Blade Holder. When the bearings don't
Replace the Blade
5 Holder doesn't rotate rotate smoothly, direction of the blade slightly shifts from the correct
Holder
smoothly direction and results in the distorted figure.

Holder part of Tool Replace the Tool [3-4 Tool Carriage When Holder part of Tool Carriage is loose, the cutting is unstable and
6
Carriage is loose Carriage Replacement] in the distorted figure.

Replace the Tool [3-4 Tool Carriage When Tool Carriage is loose, the cutting is unstable and results in the
7 Tool Carriage is loose
Carriage Replacement] distorted figure.

There is backlash at the When Motor Gear is meshed too tight or too loose, Tool Carriage and
8 Remove Backlash
Motor Gear Grit Roller will be driven unstable and results in the distorted figure.

[4-15 Belt Tension

9 Belt Tension is not correct Belt Tension Ajustment If the belt tension is not correct, the cutting is misaligned or skewed.
Ajustment]

6-12 MEDIA SKEW

NO CHECKING POINT ACTION REFERENCE OUTLINE

Media Flanges are fixed by the stoppers. If the stoppers are not fixed,
Media Flanges are not Fix the Flanges with
1 User's Manual roll shifts to left and right during media feeding and results in media
fixed by the stoppers Stopper
shifting.

Flanges are not set When the flanges are not fully put in the media tube, media will be fed
2 Setup Media again User's Manual
correctly to the Media tilted and results in media shifting.

The most effective measure against media shifting is to set the media
straight to the machine. Small tilting of the media when setting it up
Media is not set straight to
3 Setup Media again User's Manual could result in big shifting especially doing long print. It is
the machine
recommended to setup the media by adding tension towards front and
check the shifting by prefeed function before actually starting printing.

When dust such as pieces of vinyl is stick to the Grit Roller, power to
4 Grit Roller is dirty Clean the Grit Roller hold the media will be weakened and results in media shifting. Use
brush to clean the Grit Roller.

[3-13 PINCH When pinch rollers wear out, power to hold the media will be weakened
Replace the Pinch
5 Pinch Roller is worn out ROLLER and results in media shifting. Referential time for replacement of Pinch
Roller
REPLACEMENT] Roller is 24 months.

6-7
 When Grit Roller becomes loose, feeding amount between left and
6 Grit Roller is loose Fix the Grit Roller
right edges will be different and results in media shifting.

6-13 MOTOR ERROR

NO CHECKING POINT ACTION REFERENCE OUTLINE

When the edge of the media curls or the media absorbs the Ink and
Remove cause of
1 Media Jamming becomes irregular surface of the media, the Print Carriage catches on
Media Jam
the media during printing and results in the Motor Error.
When the adherence of the media is strong or the media weight is
2 Media is too heavy Use appropriate Media more than 30kg, the Motor Error occurs due to the too much load for
feeding the media.
There is a dirt in teeth of When there is dirt in the teeth of the Drive Gear and it cannot rotate,
3 Clean Drive Gear
Drive Gear the Motor Error occurs.
[3-5 CARRIAGE
When the Motor is broken or reaches its life, the Motor cannot obey
4 Broken/life of the Motor Motor replacement MOTOR
the order from the CPU and it results in the Motor Error.
REPLACEMENT]
Broken Power Supply for Replace Switching [3-8 BOARDS When the Power Supply voltage for the Motor is not supplied, the
5
Motor Power Supply REPLACEMENT] Motor cannot move and it results in the Motor Error.
When the Motor Driver is broken, the Power Supply voltage for the
Servo Board
6 Broken Servo Board motor is not supplied and the motor cannot move. It results in the
replacement
Motor Error.

ERROR DESCRIPTION

SCAN MOTOR ERROR

CODE : 0000 0000

Originally Detected Error

Finally Detected Error
NO MEANING CAUSE
Feed Motor Deviation Error
0001 (The order from the CPU does not match
the feedback of the Feed Motor.)
Feed Motor Overcurrent Error 1
0004 (Big load is put on the motor movement
instantaneously.)
Feed Motor Overcurrent Error 2 < External factors >
0008 (A little load is put on the motor1. Media Jamming
movement for a long time.) 2. Pull or Move the Carriage by hands.
0001 and 0004 occurred at the same 3. Carriage runs into a thing/hands.
0005
time. 4. Media is stuck because it is caught by the paper pipe.
5. Pull the media.
0001 and 0008 occurred at the same *The manual switch of take-up unit is used when the loading lever
0009
time. is pulled.
Scan Motor Deviation Error *The media is sent to the opposite way by using control panel.
0010 (The order from the CPU does not match 6. Too heavy media is loaded.
the feedback of the Feed Motor.)
Scan Motor Overcurrent Error 1 < Machine factors >
0040 (Big load is put on the motor movement 1. The grease lubrication of the motor gear is not enough.
instantaneously.) 2. Motor is broken./Life
3. Servo Board is broken.
Scan Motor Overcurrent Error 2
4. Tool Carriage fixation to the belt is loose.
0080 (A little load is put on the motor
movement for a long time.)
0010 and 0040 occurred at the same
0050
time.
0010 and 0080 occurred at the same
0090
time.

6-8
6-14 HEATER / DRYER TEMPERATURE DOES NOT GO UP

NO CHECKING POINT ACTION REFERENCE OUTLINE

Even if [SETUP] LED is OFF, when the [HEATER MENU] >
The media is not loaded [PREHEATING] was set to ''MENU'', the Heater can reach the set
1 Set up the media User's Manual
and set up correctly temperature. Set the media and press the [SETUP] button, then wait
until the media warms up.
Check the setting [Pre-
The settings for the [Pre-
Heater/Print When the [PRE / PRINT / DRYER] is [OFF] on the machine, the Heater
2 Heater/Print Heater/Dryer] User's Manual
Heater/Dryer] on the temperature does not reach the set temperature.
is not correct
machine
Replace the media with
The media width is below A narrow media may take a long time to heat because it is subject to be
3 the one which has 1000
1000mm cooled by a suction fan.
mm and above in width

Raise the temperature In cold environment, it may take a long time or the Heater may fail to
The temperature is low in
4 in the operation User's Manual reach the preset temperature. Suggest using the Heater in the
the operation environment
environment environment from 20 to 32 °C.

The voltage of power

5 Check the voltage If the voltage is low or unstable, the heater doesn't work properly.
supply is low or unstable

Bad contact or cut line on

If the cable between the Heater unit and Main Board is broken, the
the cable between the Re-fix / Replace the
6 Heater temperature does not rise. Check the connection of the each
Heater Unit and Main cable
cable or replace if it has the broken.
Board

The temperature of the Heater does not rise if the Fuse F1, F2 and FS3
Fuse on the Heater
7 Replace the Fuse is blown out on the Heater Control Board. F1 for Pre-Heater. F2 for Print
Control Board
Heater and F3 for Dryer.

Heater Control Board is Replace the Heater The Heater does not work correctly because the signal to the Heater is
8
broken Control board not transferred correctly.

6-15 THE BLOWER FAN DOES NOT OPERATE

NO CHECKING POINT ACTION REFERENCE OUTLINE

[BLOWER FAN] is set to Set [BLOWER FAN] to When [BLOWER FAN] is set to [DISABLE] in the [HEATER] menu, the
1 User's Manual
[DISABLE] [ENABLE] Blower Fan does not work.

Blower Junction Board is Replace the Blower

2
broken Junction Board

6-16 THE TAKE-UP UNIT DOES NOT OPERATE

NO CHECKING POINT ACTION REFERENCE OUTLINE

The cable for Take-Up Connect the cable to the
1
Unit is not connected machine

Make the setting for the

2 AUTO switch is not ON
AUTO switch on
Check the connection/bad contact of the cable from AC Junction Board
Check the cable [3-14 TAKE-UP
Check the cable to SW Power Unit, DC Junction Board, Head Board, Main Board, TU
3 connection/bad contact BOARD
connection/bad contact Junction Board and Take-Up Board. Replace the cable if there is a
Replace the cable REPLACEMENT]
problem in the cable itself.
[3-14 TAKE-UP
Replace the Take-Up
4 Take-Up Board is broken BOARD
Board
REPLACEMENT]

6-9