Communication skills Course outline
Topic 1: Introduction to Communication
In this topic, we cover the following subtopics;
Definition of terms and concepts used in communication
Purpose of communication
Essentials of effective communication
Role of Information and Communication Technology (ICT) in Communication
Topic 2: Communication Process
In this topic, we cover the following subtopics;
Channels of communication
Advantages and disadvantages of channels of communication
Stages of communication process
Barriers to effective communication
Strategies for overcoming barriers to effective communication
Basic concepts of transmission and receipt of communication
Ethical issues in communication
Topic 3: Classification of Communication
In this topic, we cover the following subtopics;
Types of communication
Use of various types of communication
Topic 4: Forms of Communication
In this topic, we cover the following subtopics;
Forms of communication
Advantages and disadvantages of each form of communication
Topic 5: Channels of Communication
In this topic, we cover the following subtopics;
Channels of communication
Advantages and disadvantages of each channel of communication
Topic 6: Official Etiquette, Protocol and
Diplomacy
In this topic, we cover the following subtopics;
Meaning of etiquette, protocol and diplomacy
Official etiquette
Protocol and diplomacy
Topic 7: Writing Skills
In this topic, we cover the following subtopics;
Use of punctuation marks in writing
Courtesy in writing
Paragraph development
Essay writing
Functional writing
Topic 8: Summary
In this topic, we cover the following subtopics;
Importance of summary writing
Steps in summary writing
Topic 9: Report Writing Skills
In this topic, we cover the following subtopics;
Meaning of a report
Role of reports in an organization
Forms and types of reports
Formats of reports
Steps taken in preparation of report writing
Writing, editing and dissemination of reports
Referencing styles used in reports
Preparation of power point slides
Topic 10: Conducting Meetings and Minute
Writing notes
In this topic, we cover the following subtopics;
Definition of the terms meetings and minutes
Role of meetings and minutes in organizations
Types of meetings
Types of minutes
Planning and conducting meetings
Procedure for minute writing
Challenges faced in conducting of meetings and minute writing
Advantages and disadvantages of meetings
Topic 11: Interviews
In this topic, we cover the following subtopics;
Meaning of interview
Purpose of interviews in an organisation
Types of interviews
Preparation for an interview
Interviewing skills
Topic 12: Public Relations and Customer Care
In this topic, we cover the following subtopics;
Definition of terms public, customer and public relations
Types of customers
Role of public relations and customer care in an organisation
Interpersonal/Human relations skills
Customer care and public relations skills
Challenges faced in public relations and customer care
Topic 13: Emerging Issues in Communication
In this topic, we cover the following subtopics;
Emerging trends and issues in communication
Challenges posed by emerging trends and issues
Ways of coping with emerging trends and issues in communication
