COMMUNICATION SKILLS
AIM of Communication. Skills Unit
To equip students with communication skills suitable for academic and career purposes. Ie helps
equip the student to process information and communicate effectively at school and the work
place.
Impart knowledge, attitudes and skills for academic pursuit.
OBJECTIVES: By the end of the course, students should be able to:
Communicate effectively for academic/career purposes.
Apply basic communication skills ie use communication skills appropriately
Demonstrate understanding of fundamentals of communication.
Develop necessary skills for effective communication
Use different forms and modes of communication in an organization
Apply digital skills in communication
Develop necessary writing skills for various documents
Apply official etiquette, protocol and diplomacy in the work place
Cope with emerging trends and issues in communication skills
Importance of Communication
• Communication skills are not just handy; they are critical tools for success
• Important for survival in real world environment, (at college and work)
• Critical for propagation of knowledge and development; Managing change/conflicts effectively,
• Communication skills are the building blocks of academic life and career,
• Communication skills occupies central position in a students’ life and that of a practicing professional;
• Useful in training of professionals and acquisition of Cognitive skills, Technical skills and-Social
Communication skills. All professionals need more than specialized knowledge.
COURSE OUTLINE
Topic 1: Introduction to Communication:
- Definition of terms and concepts used in communication
- Purpose of communication
- Essentials of effective communication
- Role of Digital Literacy in communication
Topic 2: Communication Process
- Channels of communication
- Advantages and Disadvantages of various channels of communication
- Stages of communication process
- Basic concepts of transmission and receipt of communication
- Ethical issues in communication
Topic 3: Classification of Communication
- Types of communication
- Use of various types of communication
Topic 4: Forms of Communication
- Advantages and disadvantages of various forms of communication
Topic 5: Channels of Communication
- Advantages and disadvantages of various channels of communication in relation to
organizations
Topic 6: Official Etiquette, Protocol and Diplomacy
- Meaning of terms
Topic 7: Writing Skills
- Use of punctuation marks in writing
- Courtesy in writing
- Paragraph development
- Essay writing
- Functional writing
Topic 8: Summary Writing
- Important of summary writing
- Steps in summary writing
Topic 9: Report Writing
- Definition of terms
- Role of reports in an organization
- Forms and types of reports
- Formats of reports
- Steps taken in preparation of report writing
- Writing, editing and dissemination of reports
- Referencing styles used in reports
- Preparation of presentation/ power point slides
Topic 10: Conducting Meetings and Minute Writing
- Definition of terms
- Role of meetings and minutes in an organization
- Types of meetings
- Types of minutes
- Planning and conducting meetings
- Procedure for minute writing
- Advantages and disadvantages of meetings
Topic 11: Interviews
- Definition of terms
- Purpose of interviews in an organization
- Types of interviews
- Preparation for an interview
- Interviewing skills
Topic 12: Public Relations and Customer Care
- Definition of terms
- Types of customers
- Role of public relations and customer care in an organization
- Interpersonal/ Human relations skills
- Customer care and public relations skills
- Challenges faced in public relations and customer care
Topic 13: Emerging Issues in Communication
- Emerging trends and issues in communication
- Challenges posed by the emerging trends and issues
- Ways of coping with challenges and issues
