Submission of this internal resume carries with its permission

to share the information contained therein either internally or

externally for the purposes of assessing suitability for
potential roles.

BADARA SECK

PROFESSIONAL SUMMARY
IT professional with many years of hands-on experience in identifying and resolving technical issues in
multi-user settings, creative problem solver, committed to capturing and harnessing cutting-edge
technologies to transform business performance and impact bottom-line growth.
• Able to quickly master new technologies and cost-effectively contribute to IT planning and
strategy developments designed to meet user needs.
• Have obtained my diploma of Analyst programmer with other certifications as CompTIA A+,
CompTIA Network+ Certifications, Cisco Certifications CCENT and CCNA to validate my
knowledge and experience for information needed to install, upgrade, configure, troubleshoot,
and perform preventative maintenance of basic personal computer hardware and operating
systems and network.
• Have obtained ITIL 2011 WBTs - PM E1 – Archived and Service Management (ITIL) – Archived.
• Have obtained Agile Way of Working Foundation.
• Able to work and adapt to any new project for company needs, follow directions, and have more
flexibility to meet company needs.
• Key Focuses: Hardware, Troubleshooting, Software, Communication, Computer Components,
System Support, Management, Remote, and System Troubleshooting, Software and Hardware
Technology, PC, Phone Support, Email, Ticketing, Monitor, Network Support, Remote,
Information Systems, Technical Knowledge, and Skills, Maintain, Configure, Install, servers,
Citrix, AWS.

SKILLS
 Operating Systems: Windows 7, Windows 10, iOS, Linux.
 Software: SCCM, Microsoft Office 365, AWS, Duo, AirWatch, Rsa Token, Cloud, MacAfee, and
Mobile devices management (MDM),
 Hardware: Window Servers, PCs, Mac.
 Networking Technologies: IP Data Networks, LAN Switching Technologies, IP addressing
(IVP4&IVP6), IP routing Technologies, IP services, Active directory, Microsoft server, ASP.net,
SQL server, Configuration routers& switches, Implementation ACL and Vlan, VPN, security,
subnetting, Wan Technologies, Voice IP, firewall and Monitoring Network, PC hardware,
diagnostics, failure analysis, and PC repair.
 Low level software code interactions and architecture to aid in root cause analysis theory. WES7,
WES8, Windows10IOT, Thin station, Thin Client, Linux Terminal Server, Citrix, Client RGS,
VMWare, RemoteFX, PCoIP, and Microsoft RDP. Imaging and deployment of virtual machine
RAS, and related management tools.
 Customer Service and chat support.

EDUCATION:
New Horizons Computer Learning Centers, Cincinnati, OH
Security IT Professional Program (CompTIA A+, Net+, CCNA, ITL and Agile)

ISFP
Associate of Science (A.S.), Analyst-Programmer, December 1996

University Cheikh Anta Diop

Bachelor of Science (BS), Geographic Information Science and Cartography, December 1994
 Submission of this internal resume carries with its permission
to share the information contained therein either internally or
externally for the purposes of assessing suitability for
potential roles.

CERTIFICATIONS
 CompTIA A+ Certified Professional, License
COMP001005528625
 CompTIA Network + Certified Professional, License COMP001005528625
 Cisco Certified Entry Networking Technician (CCENT), License No.426104168900CPYL
 Cisco Certified Network Associate Routing and Switching (CCNA), License No.426384170300DOCG.

PROFESSIONAL EXPERIENCE:

System Analyst II Emerging Technologies supporting IRS Criminal Investigation (CI).

ECS Corporate November 2021 – Present

Responsibilities:
 Testing Lab Software
 Imaging and testing
 Patching and update software
 Compatibility testing all software and apps using by CI IRS section.
 From Cyber Ark to get through SCCM to get a collection deployed by admin and send them to
machine for testing.
 Able to RDP machine from SCCM to restore USMT data.
 Using Jira and footprints for system ticketing.
 Admin E-discovery departure for employees leaving company.
 Provides technical support for software development and hardware installation
Under general supervision, designs, tests, and maintains personal computer systems;
responsible for analyzing and solving personal computer-related problems.

 Responsible for security, integrity, and reliability of personal computer systems; tests and
integrates new hardware, systems and modifications to existing equipment and systems.
 Performs research/investigations, analysis, design, testing, and installation of supported
hardware and software.
 Schedules installation of new hardware and software and modifications to existing systems
 Monitors performance of hardware and its capacity in all assigned locations; recommends and
implements enhancements to existing hardware and systems.
 Complete testing per SOP of new applications or software, software products on the customer's
core WIN10 image and/or new hardware platforms; perform other Information Technology work
following established SOP.
 May perform in a variety of technical areas including systems requirements analysis, data
analysis and engineering, systems design, systems development, computer programming,
systems testing and deployment, quality assurance, configuration management, and systems
documentation.
 Reports to technical lead for tasks and/or projects

IT Analyst executive Supporting NBCUniversal December 2018 – October 2021

Tata Consultancy Services (TCS)

Responsibilities:
 Submission of this internal resume carries with its permission
to share the information contained therein either internally or
externally for the purposes of assessing suitability for
potential roles.

 Resolving issues for Hardware &software for

PC, Mac, laptops, iPad, mobile phones and telephony.
 Supporting office 365, printers on cloud (canon and HP)
 Using Active directory and other tools for system admin to grant access and permissions.
 Mapping share drives via automat and resolving issues.
 Supporting Citrix XenApp; Maintain Contracts and Software Licensing.
 Supporting SAP and Servers, cisco jabber, cisco PME for telephony, concur (for travel
expenses)
 Using SCCM, software center and Flexera to push software.
 Using MacAfee admin, remediant, cyber ark, bitlockler and Bomgar to remote to client
computer.
 Supporting network, WIFI and VPN (cisco AnyConnect and Global protect).
 Using ServiceNow for ticketing.
 Supporting Duo admin (Two Factor Authentication).
 Supporting AirWatch admin for Enterprise Mobility Management (EMM).
 Supporting RSA token admin for Identity And access Management.
 Supporting AWS admin (Amazon Web Services) and Intune.

System admin Logistic database software December 2017 – December 2018

Cardinal Health

Responsibilities:
 Using warehouse database logistic system to ship all products hospitals required to different
facilities healthcare (children’s hospital, Good Samaritan, Bethesda North …) for all departments
and doctor offices.

Tech Specialist Level 2 |Information Technology Infrastructure November 2016 – November

2017
Humana | Health care| Insurance| Pharmacy

Responsibilities:
 Resolving incidents tickets
 Supporting hardware & software (computer, laptop, printers).
 Computer Repair (connection issue, installing ram, monitor, hard drive).
 Supporting Active directory, VMware, servers, and software documentation, SCCM.
 Imaging desktops and laptops.
 Installing software with end users at workplace and remotely via software center or SCCM.
 Supporting Microsoft office 2010 (Word, Excel, Outlook).
 Backup data from server.
 Supporting System administration, Windows server 2012, Network administration.
 Supporting DHCP, DNS, Group Policy and filing permissions.
 Troubleshooting Network (Lan and Wan).
 Updating Asset by using APM or AMI. p
 Wipe hard drives been obsoleted.
 Uses laptop connectivity to configure routers, firewalls, AP, and switches.
 Uses Putty or hyper Terminal type client software to enter command line statements via serial
interface to routers, firewalls, etc.
 Submission of this internal resume carries with its permission
to share the information contained therein either internally or
externally for the purposes of assessing suitability for
potential roles.

 Troubleshoots issues with new or returned

network equipment to initiate Return Merchandise Authorizations (RMA) with device
manufacturers.
 Submits Manufacturer Support Tickets and works with their Support Technicians to gain RMA
approval.

 Assists in the creation of new equipment guides on OEM procedures for testing equipment,
returning it to stock (usable inventory) or generating replacement requests.
 Installing and placing servers into racks.
 Troubleshooting server by rebooting servers.
 Following HIPAA rules for data protection and information security.

IT Professional Student | Professional Development July 2016 – October

2016
New Horizons Computer Learning Center, Cincinnati, OH

Responsibilities:
 Acquired the essential skills and information needed to install, upgrade, repair, configure,
troubleshoot, optimize, and perform preventative maintenance of basic personal computer
hardware and operating systems.
 Obtained experience in how to install, configure, operate, and troubleshoot a small enterprise
network, as well as understanding Wide Area Network technologies, device management and
Cisco licensing.
 Identify Linux concepts and perform Linux tasks, manage user, and group accounts, and gained
overall obtained experience utilizing the Linux operating system.

HDI Support Center Analyst Supporting Nestle Company August 2013 – July
2016,
Pomeroy IT, Hebron, Kentucky

Responsibilities:
 Supporting hardware & software (computer, IPad, smartphones, handheld)
 Supporting LAN network, Wan network, and virtual private network (VPN).
 Supporting Warehouse Database (Imrex, Oracle, Kronos, Nessoft, Perrier system (RMS), SQL
Server, and SAP).
 Supporting Microsoft office365 (Word, Excel, Outlook, and PowerPoint).
 Supporting Active directory, servers, and software documentation, SCCM.
 Supporting System administration, Windows server, Network administration.
 Supporting VIP calls.
 Monitoring Network operation.

Deployment Tech II | Technical Support January 2013 – June

2013
ATOS, Mason, Ohio

Responsibilities:
 Assigned applications are installed via SCCM.
 Setup side-by –side cabling/configuration/startup
 Connect Rj45/USB Adaptor into old workstation &Connect existing LAN cable.
 Submission of this internal resume carries with its permission
to share the information contained therein either internally or
externally for the purposes of assessing suitability for
potential roles.

 Using crossover cable.

 Using USB on the old workstation to boot up from USB.
 Ghost &USMT Transfer /USMT Restore.
 The Ghost image & USMT data will be transferred from the old workstation directly to the new
workstation.
 USMT will restore all the users and data settings.
 Workstation Checkout.
 Verify a printer is mapped, open Outlook, check documents and favorites in internet Explorer
were restored.

Help Desk Analyst December 2011 – December

2012,
RDI Marketing Services supporting stores
business (TJ Maxx, Marshall, Homegoods)
Cincinnati, Ohio

Responsibilities:
 Troubleshooting computers issues, windows software, internet connectivity, network room and
thin client
 Supporting database programs oracle, Kronos, and Workbrain.
 Supporting Active Directory, servers, and software documentation, SCCM.
 Supporting office 2010.
 Supporting oracle.

Assistant Manager. December 2010– December 2011

Gold Palace,
Cincinnati, Ohio

Responsibilities:
 Leading training for new employers
 Responsible IT Department
 Supporting Software database
 Supporting network room and internet connectivity.

ADDITIONAL INFORMATION
 Key Focuses: Hardware, Troubleshooting, Software, Communication, Computer Components,
System Support, Management, Remote, and System Troubleshooting, Software and Hardware
Technology, PC, Phone Support, Email, Ticketing, Monitor, Network Support, Remote,
Information Systems, Technical Knowledge, and Skills, Maintain, Configure, Install.