TASK LIST

FRONT DESK AGENT

Date:
Description DONE BY
Morning Shift
1 Read Log Book
2 Check and handing over house bank
Check and complete stationary and forms (key card-key holder-A4 Paper-Bollpoint-
3
Pencil-Eraser-Depoist and Misc. Forms)
4 Up dating occ on hand (to operational team group)
5 Print Bill Balance List
6 Check ED Room, read comments, check payment, voucher and guarantee letter
7 Check Expected Departure Guest at Check Out Time
Check EA Room (request early check in, req pick up, special request, VIP guest) and do
8
blocking room
Check task report (House bank Report, FIT Breakfast, Key recap, Room move,
9
Cancellation Recap)
10 Closing cashier (Print report Payment journal, check journal, closing remmitance)
11 Up dating occ on hand (to operational team group)
12 Over handle to Afternoon Shift or Night Shift

Afternoon Shift
1 Attend Afternoon briefing
2 Read Log Book & over handle from morning shift
3 Check and handing over house bank
4 Check and complete stationary and forms
5 Up dating occ on hand (to operational team group)
6 Check Expected Departure (In Case Late Check Out)
7 Check EA Room (req pick up, special request, VIP guest) and do blocking room
8 Check supporting EA Guest (Guarantee Letter and Voucher)
9 Prepare Group for arrival tommorow (If any)
Check task report (House bank Report, FIT Breakfast, Key recap, Room move,
10
Cancellation Recap)
11 Closing cashier (Print report Payment journal, check journal, closing remmitance)
12 Check Expected Arrival for tomorrow also input new reservation by E-mail
13 Over handle to Night shift

Night Shift
1 Read Log Book
2 Check and handing over house bank
3 Check and complete stationary and forms
4 Up dating occ on hand (to operational team group)
5 Check EA Room List
6 Check supporting EA Guest (Guarantee Letter and Voucher)
7 Check for wake up call
8 Check Expected Arrival for tomorrow also input new reservation by E-mail
9 DO NIGHT AUDIT CHECK LIST REPORT
10 Ledger OTA, Report Group WA, Report Competitor, check Room No-show
Check task report (House bank Report, FIT Breakfast, Key recap, Room move,
11
Cancellation Recap)
12 Closing cashier (Print report Payment journal, check journal, closing remmitance)
13 Over handle to Morning shift
 TASK LIST
GUEST RELATION OFFICER
Date:Wednesday, July 31, 2024
Description DONE BY
Morning Shift
1 Read Log Book
2 Check and complete stationary and forms (Inetrnal Department Transfer)
3 Up dating Group and event today
4 Preparation Group Arrival (If any)
5 Check ED Room
Check EA Room (request early check in, req pick up, special request, VIP guest) and do
6
blocking room
7 Read and reply comment from OTA
8 Collecting Guest comment from check out guest
9 Courtesy call for ED room
10 Double check and follow up complaint
11 Create report (Courtesy call for ED and Daily report Guest Comment)
12 Attend afternoon briefing
13 Over handle to afternoon shift

Afternoon Shift
1 Attend afternoon briefing
2 Over handle from Morning shift
3 Read Log Book
4 Check and complete stationary and forms (Inetrnal Department Transfer)
5 Up dating Group and event today
6 Check Expected Departure (In Case Late Check Out)
7 Check EA Room (req pick up, special request, VIP guest) and do blocking room
8 E-Mail blast checked out Guest
9 E-Mail blast Hotel promo
10 Double check and follow up complained
11 Create report (Courtesy call from in house Guest and Daily report Guest Comment)
12 Do call courtessy before 21.00
13 Preparation VIP or group for next day and follow up

STAND BY IN LOBBY AND MAKE SURE ALL IN ORDER IN LOBBY AREA AND
MINGGLE WITH GUESTS
 TASK LIST
BELLDRIVE
Date: Wednesday, July 31, 2024
Description DONE BY
Morning Shift
1 Check Newspaper
2 Read Log Book
3 Check and complete stationary and forms
4 Up dating Group and event today
5 Cleaning area (Dusting Concierge table and luggage room)
Check Luggage room and keep tidy (Record all luggage in the luggage room on luggage
6
log book)
7 Check ED Room, read comments, check for transportation today
8 Check EA Room (req pick up, special request, VIP guest)
9 Check vehicle (Do Car check list)
10 Check Task report list
11 Attend afternoon briefing
12 Over handle to afternoon or middle shift

Afternoon Shift
1 Attend afternoon briefing
2 Over handle from morning or middle shift
3 Read Log Book
4 Check and complete stationary and forms
5 Up dating Group and event today
Check Luggage room and keep tidy (Record all luggage in the luggage room on luggage
6
log book)
7 Check EA Room (req pick up, special request, VIP guest)
8 Check vehicle (Do Car check list)
9 Check Task report list
10 Posting drop and pick up inquiry for tommorow

STAND BY INENTRANCE DOOR AND MAKE SURE ALL IN ORDER IN

LOBBY AREA
 TASK LIST

Description DONE BY
Morning Shift
1 Read Log Book
2 Check and complete stationary and forms
3 Up dating occ on hand (to operational team group)
4 Check ED Room, read comments voucher and guarantee letter
Check EA Room (request early check in, req pick up, special request, VIP guest) and do
5
blocking room
6 Check task report
7 Check Incoming Email
8 Check unguaranteed reservation (FIT and GIT)
9 Follow up FIT and GIT reservation
10 Check Incoming Fax

Afternoon Shift
1 Read Log Book
2 Check and complete stationary and forms
3 Up dating Group and event today
Check EA Room (request early check in, req pick up, special request, VIP guest) and do
4
blocking room
5 Check task report
6 Check Incoming Email
7 Check unguaranteed reservation (FIT and GIT) 7 days ahead
8 Follow up FIT and GIT reservation
9 Do Blocking room for tomorrow arrival and check special request
10 Check supporting document for tomorrow EA
11 Compile Wake Up Call

Night Shift
1 Read Log Book
2 Check and complete stationary and forms
3 Up dating Group and event today
Check EA tomorrow Room (request early check in, req pick up, special request, VIP
4
guest) and do blocking room
5 Check task report
6 Check Incoming Email
7 Check unguaranteed reservation (FIT and GIT)
8 Do Blocking room for tomorrow arrival and check special request
9 Check supporting document for tomorrow EA
10 Compile Wake Up Call
Night Bell Boy Activity
Person in charge : Asdani
Date : 15 Maret 2012
No Time Job
a. Mengecek segala informasi yang ada di Log Book
b. Mengecek barang tamu yang dititipkan (memindahkan ke luggage store dan
1 23.00-01.00 melakukan pencatatan pada storage Log Book)
c. Mengecek data valet mobil pada hari itu
d. Melakukan pengantaran untuk room service (start 23.00-07.00), jika ada
a. Melakukan print wake up call dan mencocokkannya dengan data pada wake up
call form
2 01.00-02.00 b. Mengecek registration card check in today (pengecekan antara guest check-in
list dan fisik RC)
c. melakukan check kebersihan luggage room
a. Memasukkan RC pada masing-masing doket kamar
b. Memastikan semua RC check out sudah di take out
3 02.00-03.00
c. Memasukkan supporting bill (laundy, room service, massage, MSC) dari outlet bill
ke dalam doket kamar yang sesuai
4 03.00-04.00 a. Istirahat
a. Membantu dalam proses sebelum night audit
b. Mengembalikan gelas welcome drink ke dapur (steward), dan diambil kembali
paginya.
5 04.00-05.00 c. Mengecek kebersihan Trolley
d. Menyiapkan dan melengkapi data supporting bill di dalam doket kamar, sesuai
dengan departure list keesokan harinya.
e.Prepare koran kemudian di bagikan ke setiap kamar
a. Membuat laporan orang asing
b. Dusting FDA counter dan check kebersihan minibar
c. Mencatat barang - barang bellboy yg akan di SR dan PR
d. Mengecek list tamu yg akan di pick up atau drop off
6 05.00-07.00
e. Mengecek bensin dan kebersihan semua mobil operasional hotel
g. melengkapi amenities untuk kelancaran operasional shift pagi
h. Menulis semua informasi pada Log Book bellboy, untuk over handle shift
berikutnya